Best Remote Support Software - Page 9

How Many Remote Support Software Products Does G2 Track?

Total Products under this Category: 121

Category Stats (Oct 2026)

  • Average Rating: 4.49/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Digi Remote Manager (+2.38%) - Among all products in this category, Digi Remote Manager recorded the largest rating increase compared to last month

Last updated: October 08, 2026

How Does G2 Rank Remote Support Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 27,700+ Authentic Reviews
  • 121+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Remote Support Software

G2 Grid® for Remote Support Software plotting products by satisfaction and market presence

Highlighted products: TeamViewer, NinjaOne, Zoho Assist, JumpCloud, Action1, Remote Monitoring and Management, PDQ Connect, and AirDroid Business.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-support/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=ninjaone&focus%5B%5D=zoho-assist&focus%5B%5D=jumpcloud&focus%5B%5D=action1&focus%5B%5D=remote-monitoring-and-management&focus%5B%5D=pdq-connect&focus%5B%5D=airdroid-business)

Zoho Directory

Zoho Directory is a unified workforce identity and access management (IAM) solution that helps businesses of all sizes centrally manage user identities, application access, connected devices, and networks — all from a single console, on the cloud. Whether your organization runs entirely on cloud apps or still relies on on-premises directories, Zoho Directory unifies identity management across both worlds. With Directory Stores, you can sync existing identities from legacy systems and extend access controls to over 500 pre-integrated cloud applications, plus any custom or in-house apps your business depends on. Designed to reduce IT overhead while strengthening security, Zoho Directory gives admins the tools to automate the full employee lifecycle — from day-one provisioning to offboarding — and gives employees a frictionless, secure login experience across every app and device they use. Key features Single Sign-On (SSO): One secure password for Zoho apps, third-party SaaS, and custom business apps — eliminating password fatigue and reducing reset requests. Directory Stores: Import and sync identities from existing directories (like Active Directory) and manage cloud and on-prem users from one place. User Provisioning & Lifecycle Management: Automate app access from day one, update permissions as roles change, and instantly revoke access when employees leave. Device Authentication: Enroll and manage Linux, Mac, and Windows devices, reset passwords, and reassign systems directly from the admin console. Conditional Access: Set context-aware login policies based on location, time, IP, and device and deny, allow, or allow access only after MFA verification from Zoho Directory. Multi-Factor Authentication (MFA): Add an extra layer of verification to employee logins with OTPs, push notifications, biometrics, and passwordless methods via Zoho OneAuth. Routing Policies: Choose how employees verify their first factor — password, passwordless, social sign-in, or external identity providers. Cloud RADIUS : Set up enterprise Wi-Fi network authentication and ensure access is granted only to verified users. Cloud LDAP: Authenticate LDAP-based resources, including legacy applications, printers, and Wi-Fi networks and VPNs, using a cloud-hosted LDAP service, eliminating the need to maintain on-premises LDAP infrastructure. Smart Groups: Automate group assignment to user groups by department, role, or attribute so access scales seamlessly as your team grows. Anomaly Detection: Flag unusual login behavior such as access from unexpected locations or time zones, before it becomes a breach. Audit Logs: Maintain a detailed history of every admin action, with full traceability for security investigations and audits. Bring Your Own Key (BYOK): Encrypt organizational data with your own key from an external key manager, for full control over data security. Compliance: Built to support HIPAA, SOC 2, and ISO 27001 requirements, with reports that simplify audit preparation. With Zoho Directory, IT teams get automation and centralized control, employees get a seamless login experience, and business leaders get a complete view of workforce identity — all in one secure platform.

Average Rating: 4.0/5.0

Total Reviews: 2

How Do G2 Users Rate Zoho Directory?

  • Quality of Support: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Zoho Directory?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Zoho Directory?

Tian Lin
TL
Researched and written by Tian Lin
Updated October 3, 2024