JIRA helps us support our QAD customers by managing incidents, service requests, and deployment tickets. It allows us to document all actions taken to resolve ERP bugs and to record the root cause as part of the RCA. It also helps us link knowledge base articles, so if the same type of ticket is created again, the ticket can display the relevant knowledge base link and show how to resolve the issue. Our complete QAD ERP support is managed via JIRA. All QAD-related issues are recorded in one place instead of being managed through emails or phone calls. Tickets can be assigned to the appropriate support team based on priority and responsibility. Users and support teams can communicate through ticket comments and updates. I can track all user-reported QAD issues in one centralized platform. I can prioritize critical production issues. I can easily coordinate with functional consultants, technical developers, and end users. I can monitor ticket status and follow up on pending issues. Review collected by and hosted on G2.com.