Proactive Notification Software Resources

Hi Pierre-Claude, yes, Genesys Cloud CX is an open composable platform that allows you to connect Genesys Cloud CX data with your data lake and backend environment. We can also provide a customer journey hub to help aggregate CX data across multiple sources and platforms and, with a low-code toolset, allow you to easily use that data to measure, monitor and optimize customer experiences and improve business outcomes by aligning your entire organization with your customers’ goals. It really comes down to what you're trying to accomplish and how you want to use data. We're happy to discuss the art of the possible if you'd like to connect with one of our data experts. Just let us know.

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We do offer additional training at any time for clients who request it. You can reach out to your dedicated Customer Success Manager or send a request to our Support Team who can route you to your CSM.

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You can generate leads from your website by adding WhatsApp Chat button on your website and when people send you a WhatsApp message, the lead is automatically generated on WATI. Additionally, WATI is a powerful lead engagement and nurturing tool, You can integrate it with several tools such as your CRMs (Zoho, Hubspot, etc.) or even Google Sheets to send automatic WhatsApp messages for follow-ups, etc. People love to engage on WhatsApp so the read and reply rate is usually very high and hence it leads to better conversion for your business.

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