Proactive Notification Software Resources
Discussions and Reports to expand your knowledge on Proactive Notification Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find discussions from users like you and reports from industry data.
Proactive Notification Software Discussions
Is it possible for contact form submission information (submitted by customers/end users) to be directly updated in the end user's Zendesk profile? For example, if a contact form submission comes in and the end-user submits their phone number, we have to manually enter this information into their contact record on Zendesk. If not, and the user calls in with this number, it will not recognize that they are the same person that submitted the contact form. It would be great if there was a way to automate the contact record update from the form submission. Any insight on this would be appreciated!
