# Best Patient Engagement Software - Page 19 ## How Many Patient Engagement Software Products Does G2 Track? **Total Products under this Category:** 404 ### Category Stats (Aug 2026) - **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Patient Engagement Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,700+ Authentic Reviews - 404+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Patient Engagement Software ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=1824&focus%5B%5D=155274&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612) Highlighted products: Birdeye, Weave, ModMed, eClinicalWorks, Curogram, NexHealth, Adit, and Pabau Practice Management. Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=eclinicalworks&focus%5B%5D=curogram&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management) **Sponsored** ### Malbek Malbek is a comprehensive contract lifecycle management (CLM) solution designed to streamline and enhance the contracting process for large enterprises and fast-growing businesses. By providing an end-to-end platform, Malbek eliminates the challenges associated with manual and disjointed contracting, allowing organizations to manage their contracts more effectively. The solution is built on a secure and scalable infrastructure, making it suitable for businesses of varying sizes and complexities. The target audience for Malbek includes legal teams, procurement departments, and business units that require efficient contract management to support their operations. With its user-friendly interface and robust features, Malbek caters to organizations looking to increase top-line revenue, improve operational efficiency, and mitigate risks associated with contract management. Specific use cases include contract creation, approval workflows, and compliance tracking, all of which are essential for maintaining control over contractual obligations and ensuring alignment with business objectives. Key features of Malbek CLM include a powerful contract repository that allows users to search and locate contracts and clauses with ease, akin to the experience of online shopping. This feature significantly reduces the time spent searching for documents, enabling users to focus on more strategic tasks. Additionally, Malbek offers modular and reusable building blocks for contract authoring, which ensures consistency and quality across all documents. Users can create and edit contracts using familiar tools such as MS Word or online editors, making the transition to Malbek seamless. Malbek also enhances the approval process with mobile capabilities and automated reminders, ensuring that contracts are tracked and approved in a timely manner. The platform imposes a superior layer of process governance, reinforcing control across the enterprise and reducing the likelihood of errors or compliance issues. By incorporating pre-approved language and terms, Malbek provides visibility into potentially risky clauses, allowing organizations to proactively manage risk and maintain compliance. Furthermore, Malbek empowers business users to create tailored solutions without the need for coding or IT intervention, redefining simplification in contract management. With out-of-the-box integrations to popular business applications such as Salesforce, Workday, Slack, and Office 365, Malbek facilitates improved collaboration among teams. This seamless flow of contract data between systems contributes to dramatically reduced contract cycle times, ultimately enhancing the overall efficiency of the contracting process. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-08-03T19%3A34%3A50Z&secure%5Bdisplayable_resource_id%5D=4&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=128660&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=128660&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%3Fpage%3D19&secure%5Btoken%5D=92c5edbc185124edaaafc7ebaf7efd5ce612e36f6f5a026f017f570d156c813a&secure%5Burl%5D=https%3A%2F%2Fhubs.li%2FQ04p_stC0&secure%5Burl_type%5D=custom_url) ### [Hikip](https://www.g2.com/products/hikip/reviews) Hikip is a healthcare practice management software that helps clinicians and care teams manage appointments, client records, billing, and telehealth from a single, secure platform. Designed for solo practitioners, group practices, and multidisciplinary clinics, Hikip enables healthcare providers to simplify day-to-day operations while maintaining compliance with global privacy standards like HIPAA, GDPR, and PIPEDA. It is especially suited for therapists, psychologists, physicians, and wellness professionals who need a centralized solution for clinical and administrative tasks. By combining multiple essential workflows into one platform, Hikip helps practices spend less time on paperwork and more time delivering care. It supports client engagement, team collaboration, and business operations—all without switching between tools. Key features include: Scheduling & Calendar Management: Book, update, and view appointments in a shared or individual calendar with automated reminders. Client Documentation: Create and manage session notes, treatment plans, and progress records using customizable templates. Billing & Invoicing: Generate invoices, accept payments, and track balances with support for insurance and private pay workflows. Telehealth: Host secure, encrypted video sessions directly within the platform—no external apps needed. Surveys & Forms: Collect client feedback or intake information using custom digital forms and pre-built templates. Why teams use Hikip: Centralizes clinical and operational workflows Helps maintain compliance with data protection laws Supports collaboration across care teams Scales with your practice as it grows Hikip is built for healthcare professionals who want an integrated and secure system to manage client relationships and practice operations more effectively. #### Who Is the Company Behind Hikip? - **Seller:** [Hikip](https://www.g2.com/sellers/hikip) - **Year Founded:** 2023 - **HQ Location:** Dover, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5d0683fd2a335b22d0c84bca55682dbbfafb40ca5847b2cda540b857f76f4b05&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhikip%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Huron Rounding - Patient Satisfaction](https://www.g2.com/products/huron-rounding-patient-satisfaction/reviews) Huron Rounding is a one-stop tool that helps your team improve patient satisfaction by aligning patient needs to care delivery. Enable leaders to make data-driven decisions that support patient safety and bolster the overall patient experience. #### Who Is the Company Behind Huron Rounding - Patient Satisfaction? - **Seller:** [Huron Rounding](https://www.g2.com/sellers/huron-rounding) - **Year Founded:** 2002 - **HQ Location:** Chicago, Illinois, United States - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ae4e5a7dd1ac02c7f914cc41f51263fccae22fbc34ba9c793a9264a571bd8074&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhuronconsulting&secure%5Burl_type%5D=linkedin_company_website) 6,056 employees on LinkedIn® ### [Hypha](https://www.g2.com/products/hypha/reviews) Hypha is the all-in-one AI-powered platform designed to streamline clinic workflows, enhance patient engagement, and optimize healthcare operations. With automated scheduling, WhatsApp-based reminders, seamless invoicing, real-time analytics, and secure EHR management, Hypha helps clinics reduce administrative burden while improving patient satisfaction. The platform’s intelligent automation, financial tracking, and growth enablement tools empower healthcare providers to scale effortlessly. Whether managing a single clinic or a multi-branch network, Hypha simplifies operations, enhances profitability, and delivers a modern, tech-driven patient experience. #### Who Is the Company Behind Hypha? - **Seller:** [Hypha Ecosystems Pvt Ltd](https://www.g2.com/sellers/hypha-ecosystems-pvt-ltd) - **Year Founded:** 2023 - **HQ Location:** Bangalore, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5285523aacdd3704aacdefb8c217f6edc142985e7cba38839c92d0562f65ab64&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhypha-club%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® ### [icareheal](https://www.g2.com/products/icareheal/reviews) All-in-one healthcare platform for a practitioner's needs. icareheal offers a comprehensive healthcare practice growth and management solutions. This all-in-one platform makes it a preferred choice for healthcare providers, as they can fulfill all their needs in a single integrated solution. #### Who Is the Company Behind icareheal? - **Seller:** [icareheal Healthtech](https://www.g2.com/sellers/icareheal-healthtech) - **Year Founded:** 2020 - **HQ Location:** Noida, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d7a63c0390cb47dc5ac1caf3fd3bc537092f665505464bc31c3a13f08db8ac40&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ficareheal-healthtech-private-limited%2F&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® ### [Icario](https://www.g2.com/products/icario/reviews) Icario is a health action company that frees you to help people live healthier lives by helping you connect with them like they’re human. With over 100 million+ member connections, Icario is a health action platform that unites pioneering technology, data science, and behavioral insights to connect everyone to better health. Our mission is to make the world a healthier place, one person at a time. In 2020, Revel + NovuHealth joined forces to create Icario because we knew we could do better together—creating value by uniting pioneering technology, data science, and behavioral insights to make the world a healthier place, one person at a time. There is an island in the Aegean Sea where people live extremely long lives. They’re happy, too. Families are close. They eat well. They exercise. And they stay connected with each other, and not just by smartphone. This got us thinking. What if we apply what we learn from the Blue Zone island of Ikaria (our namesake), add pioneering technology and exabytes of data, and help healthcare connect better with everyone? We’ll have a lot more healthy, happy people, and that’s a pretty good thing. As an organization, we’re a collaborative team of pioneers, inventors, and systems thinkers. We speak truth, are driven by data, and sweat the details. We’re a friendly and easygoing group, but we work hard because we are mission-driven, we know a better way, and we’re here to make it happen. #### Who Is the Company Behind Icario? - **Seller:** [Icario](https://www.g2.com/sellers/icario) - **HQ Location:** Minneapolis, US - **Twitter:** @icariohealth 934 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1d8bfc07850d6b0210ccfaba72507cf1cb5ac5a21526e4f32160af12625107ae&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ficario%2F&secure%5Burl_type%5D=linkedin_company_website) 190 employees on LinkedIn® ### [Illness Check](https://www.g2.com/products/illness-check/reviews) Illness Check by XUND is an AI-driven tool designed to provide patients with technology-enabled second opinions regarding specific health conditions. By leveraging a comprehensive medical knowledge base encompassing over 520 diseases and 21,000 symptom variants, Illness Check enables users to assess the likelihood of particular illnesses, understand the underlying rationale, and discover appropriate next steps. This module is part of XUND's class IIa certified medical device, ensuring high medical accuracy and reliability. #### Who Is the Company Behind Illness Check? - **Seller:** [XUND](https://www.g2.com/sellers/xund) - **Year Founded:** 2018 - **HQ Location:** Wien, AT - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d44ad03d491245f2e95135819e8f437c3393645b9a980c078434b9553cf23f6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxund&secure%5Burl_type%5D=linkedin_company_website) 70 employees on LinkedIn® ### [IM Your Doc](https://www.g2.com/products/im-your-doc/reviews) IM Your Doc is a simple, text messaging app that enables instantaneous and HIPAA compliant communication for physicians and healthcare staff. Phone calls and emails are time consuming and disruptive to workflow. Healthcare providers are inundated with calls and emails while patients feel like they aren't having their concerns answered. IM Your Doc is the answer. It saves time by streamlining workflow communication in a compliant and secure way. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate IM Your Doc? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind IM Your Doc? - **Seller:** [IM Your Doc](https://www.g2.com/sellers/im-your-doc) - **HQ Location:** Mercer Island, US - **Twitter:** @IM\_YourDoc 439 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5781fdeb8eb4aaf5fe97b1bcb2cc19ede649c2b5a96f7e793a8079361da2a816&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6400585&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About IM Your Doc? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **easy access to health information** with IM Your Doc, enabling quick and convenient management. - Users appreciate the **centralization** of IM Your Doc, accessing all their health information easily and efficiently. - Users value the **easy access to health information** with IM Your Doc, making management effortless and convenient. - Users value the **easy access** to their health information, finding it conveniently available with just one touch. - Users value the **navigation ease** of IM Your Doc, with health information readily accessible at their fingertips. ### [inHEART](https://www.g2.com/products/inheart/reviews) inHEART offers an advanced, AI-driven solution that transforms standard preoperative CT and MRI scans into highly detailed, interactive 3D models of a patient's heart. This digital twin provides unparalleled anatomical insights, enabling cardiologists to visualize cardiac anatomy, collateral structures, and myocardial tissue characteristics with exceptional clarity. By integrating seamlessly with major electroanatomic mapping (EAM) systems, inHEART facilitates personalized treatment planning and enhances the precision of cardiac ablation procedures. #### Who Is the Company Behind inHEART? - **Seller:** [inHEART](https://www.g2.com/sellers/inheart) - **Year Founded:** 2017 - **HQ Location:** Pessac, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5d1ae6c71d5b1656a8e0f7c9b03733cda1eccb282943cdeaf8ab5b620b008d4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finheartmedical&secure%5Burl_type%5D=linkedin_company_website) 47 employees on LinkedIn® ### [In-House Health](https://www.g2.com/products/in-house-health/reviews) In-House Health offers an AI-driven scheduling and management platform designed to optimize nursing team operations. By integrating predictive analytics and automation, it streamlines scheduling processes, reduces administrative burdens, and enhances patient care. #### Who Is the Company Behind In-House Health? - **Seller:** [In-House Health](https://www.g2.com/sellers/in-house-health) - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6aef8369191b72a71e91b490a1ce40102b0accb783ffce1c4cb3cf36c7bc154b&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fin-house-health&secure%5Burl_type%5D=linkedin_company_website) 36 employees on LinkedIn® ### [Inpatient Capacity](https://www.g2.com/products/inpatient-capacity/reviews) Qventus' Inpatient Capacity Solution is an AI-driven platform designed to optimize hospital discharge planning and enhance patient flow. By integrating seamlessly with electronic health records (EHRs), it automates key components of discharge planning, reducing manual workloads and improving operational efficiency. This solution enables healthcare providers to decrease excess hospital days, alleviate staff burnout, and enhance the overall patient experience. #### Who Is the Company Behind Inpatient Capacity? - **Seller:** [Qventus](https://www.g2.com/sellers/qventus) - **Year Founded:** 2012 - **HQ Location:** Mountain View, US - **Twitter:** @amdQventus 2 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f9aaa2b356cb1dc75eb852018d706d61326b2b4751e9bfa985e5b324e81f6747&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqventus-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 212 employees on LinkedIn® ### [Inpatient care](https://www.g2.com/products/inpatient-care/reviews) Qventus Inpatient is an AI-driven platform designed to automate hospital discharge planning and reduce patient length of stay. By integrating machine learning with operational best practices, it predicts discharge dates, coordinates care, and streamlines multidisciplinary discharge rounds. This solution helps hospitals achieve sustainable reductions in excess days, enhance capacity, and alleviate frontline staff workload through predictive analytics and automated workflows. #### Who Is the Company Behind Inpatient care? - **Seller:** [Qventus](https://www.g2.com/sellers/qventus) - **Year Founded:** 2012 - **HQ Location:** Mountain View, US - **Twitter:** @amdQventus 2 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f9aaa2b356cb1dc75eb852018d706d61326b2b4751e9bfa985e5b324e81f6747&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqventus-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 212 employees on LinkedIn® ### [InsiderCX](https://www.g2.com/products/insidercx/reviews) InsiderCX is a Patient Experience platform that enables private healthcare providers to prevent patient churn, identify unastified patients in real time and digitalise their quality control processes. #### Who Is the Company Behind InsiderCX? - **Seller:** [InsiderCX](https://www.g2.com/sellers/insidercx) - **Year Founded:** 2020 - **HQ Location:** London, United Kingdom, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f0f14fe0c54406175964886ec3f000ffb8e0f17b7386a5eaac06c64e1d0ba425&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finsidercx&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® - **Ownership:** Patient Experience Platform - **Phone:** +44 77 0140 7068 ### [iPatientCare](https://www.g2.com/products/ipatientcare/reviews) AssureCare is a population health management company, committed to connecting care for payors, providers, and pharmacies. Our comprehensive Population Health Management Platform spans the entire care continuum to encompass Care Management, Utilization Management, Provider Services (EHR, RCM, & PMS) and a Comprehensive Pharmacy Solution. We are committed to connecting individuals with quality care, their care teams, and community, leading to better health and healthier outcomes. iPatientCare, an AssureCare brand, provides clinical best practices at the point-of-care which enhances quality of care and efficiency of documentation. Our cloud-based EHR platform is feature-rich with templates for primary care providers, specialty providers, and pharmacies alike. Its interoperability unlocks a holistic view of the patient’s healthcare journey. **Average Rating:** 3.8/5.0 **Total Reviews:** 2 #### Who Is the Company Behind iPatientCare? - **Seller:** [iPatientCare](https://www.g2.com/sellers/ipatientcare) - **Year Founded:** 1994 - **HQ Location:** Cincinnati, US - **Twitter:** @iPatientCareEHR 7,184 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c1a8a45cdb2b12ef98115233079ebeb4437bc8ec161b27bfbaf4fb4e4441b678&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2406970%2F&secure%5Burl_type%5D=linkedin_company_website) 66 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 150% Medium, 100% Large #### What Are Recent G2 Reviews of iPatientCare? **["Great for Charting!"](https://www.g2.com/survey_responses/ipatientcare-review-2503644)** **Rating:** 4.0/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/ipatientcare-review-2503644) ### [JabFab - Proactive Experience Management](https://www.g2.com/products/jabfab-proactive-experience-management/reviews) JabFab Always-On Service Optimization (ASO) instantly transforms customer feedback into on-the-spot action and enhancements, empowering your team to elevate service and satisfaction with real-time operational adjustments and response. JabFab's mission is to fundamentally transform the landscape of service excellence. By harnessing the power of real-time feedback and AI, we empower businesses to redefine their service paradigms, elevating quality metrics and brand reputation to unprecedented heights. Our Vision - Drive service optimization NOW, not simply measure how we did later. Our vision is to revolutionize service excellence by empowering real-time feedback and action, transforming customer experiences and elevating operational efficiency across industries. Our Technolog - A complete zero-install SaaS toolkit for real-time proactive customer service. From comprehensive organizational and location mapping of your customer journeys, to the development of intelligent, location-specific triggers that prompt your frontline teams to respond. JabFab brings the power of Always-On Service Optimization (ASO) to any customer-centric business. #### Who Is the Company Behind JabFab - Proactive Experience Management? - **Seller:** [JabFab](https://www.g2.com/sellers/jabfab) - **Year Founded:** 2011 - **HQ Location:** Boulder, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=041d7447ed2aca54d9828668db7b908c7d06cc6ff2c2221b5d92a26951772c31&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F66770110%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Jimini Health](https://www.g2.com/products/jimini-health/reviews) Jimini Health is an innovative mental health platform that combines traditional therapy with advanced AI technology to provide continuous, personalized care. By integrating licensed therapists with Sage, an AI mental health assistant, Jimini offers support beyond conventional therapy sessions, enhancing patient engagement and improving clinical outcomes. #### Who Is the Company Behind Jimini Health? - **Seller:** [Jimini Health](https://www.g2.com/sellers/jimini-health) - **Year Founded:** 2023 - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=233d4aa86f30c699baaa03581f613b03ebaf39e51df22f7f2efee116eddb358f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjiminihealth%2F&secure%5Burl_type%5D=linkedin_company_website) 21 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/patient-engagement?order=g2_score&page=18#product-list) - [1](/categories/patient-engagement?order=g2_score#product-list) - [2](/categories/patient-engagement?order=g2_score&page=2#product-list) - … - [15](/categories/patient-engagement?order=g2_score&page=15#product-list) - [16](/categories/patient-engagement?order=g2_score&page=16#product-list) - [17](/categories/patient-engagement?order=g2_score&page=17#product-list) - [18](/categories/patient-engagement?order=g2_score&page=18#product-list) - 19 - [20](/categories/patient-engagement?order=g2_score&page=20#product-list) - [21](/categories/patient-engagement?order=g2_score&page=21#product-list) - [22](/categories/patient-engagement?order=g2_score&page=22#product-list) - [23](/categories/patient-engagement?order=g2_score&page=23#product-list) - … - [26](/categories/patient-engagement?order=g2_score&page=26#product-list) - [27](/categories/patient-engagement?order=g2_score&page=27#product-list) - [Next ›Next ›](/categories/patient-engagement?order=g2_score&page=20#product-list) Spotlight Categories [Event Management Platforms](https://www.g2.com/categories/event-management-platforms) [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing) [SEO Tools](https://www.g2.com/categories/seo-tools) [Corporate Performance Management (CPM) Software](https://www.g2.com/categories/corporate-performance-management-cpm) [Sales Compensation Software](https://www.g2.com/categories/sales-compensation) Similar Categories - [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc) - [Other Patient Experience](/categories/other-patient-experience) - [Patient Case Management](/categories/patient-case-management) - [Patient Intake](/categories/patient-intake) - [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm) - [Patient Scheduling](/categories/patient-scheduling) - [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm) [Browse Patient Engagement Themes](/categories/patient-engagement/themes) ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein") ES Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein) Updated October 3, 2024 Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers. Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging). Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration). To qualify for inclusion in the Patient Engagement category, a product must: - Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms - Improve or provide insight to healthcare organizations on ways to improve patient satisfaction - Track and measure improvement of patient experience Show More * * * ## How Do You Choose the Right Patient Engagement Software? ### What You Should Know About Patient Engagement Software ### What is Patient Engagement Software? Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management.  Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR). ### What are the Common Features of Patient Engagement Software? The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction: [**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more.  [**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback. [**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information.  **Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance.  Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management) ### What are the Benefits of Patient Engagement Software? **Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction.  **Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions.  **Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows. ### Who Uses Patient Engagement Software? **Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments. **Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care. **Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind.  #### Software Related to Patient Engagement Software Related solutions that can be used together with patient engagement software include: [Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement. [Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally. [EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former.  [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method.  ### Challenges with Patient Engagement Software Software solutions can come with their own set of challenges.  **Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app.  **Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it. **Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems.  ### Which Companies Should Buy Patient Engagement Software? All health care providers interacting with patients should invest in a patient engagement solution.  **Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume.  **Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients. **Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement.  ### How to Buy Patient Engagement Software #### Requirements Gathering (RFI/RFP) for Patient Engagement Software During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point. #### Compare Patient Engagement Software Products **Create a long list** Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality.  **Create a short list** At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options. **Conduct demos** At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined.  #### Selection of Patient Engagement Software **Choose a selection team** Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved. **Negotiation** The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.