Health Plan Gap Closure & Member Experience Solution Reviews & Product Details

We help health plans of all sizes create a meaningful member experience by providing personalized support and engaging with their members via multi-channel communications. Welltok provides a proactive and innovative approach to member experience from day one, nailing the key touchpoints that drive stickiness and member loyalty. This means getting ahead on retention, delivering a better welcome experience, and improving the annual plan change process – while creating a best-in-class experience with personalized resources for total wellbeing that are sure to keep members engaged and satisfied. Eliminate the guesswork by precisely identifying health plan members with current or future gaps and pinpointing the ones who would be most receptive to outreach and most likely to take action. Harness the power of consumer data (including social determinants) and predictive insights with our proven method for closing targeted gaps – even with hard-to-reach members. The result? Better quality ratings (HEDIS, Star, CMS), higher revenue and happier members engaged in their total wellbeing.