Managed Live Chat Providers Resources

Live chat outsourcing reduces costs. You aren’t forced to provide office space, deal with contracts and HR, or pay the expenses of your support team. Instead, you can focus on the other core elements of your business — knowing that customer service is being handled by people that specialise in your chosen channels.

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An online live chat is a customer service chat in a Customer Relationship Management (CRM) system, which allows the user or customer to communicate with a customer service agent in real-time. They usually use a tool such as an Instant Messaging application or a chat software that is built in the company’s website.

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A managed live chat is one platform that provides an all-in-one customer service solution that includes the software, customer service agents and the back office/support team who will manage all the customer inquiries and concerns.

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