Managed Live Chat Providers Resources

A chat support agent is the person responsible for answering inquiries and assisting the customers through a live chat process. Each agent should have acquired all the skills and trainings to be able to handle all the questions or concerns from customers. An agent has the hand-on experience to be able to handle the work competently and do it in a clear, concise and professional manner.

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A live chat session is when a visitor in your site initiates a chat session through a message in the chat window. Live chat session can be used in various areas of the business such as sales, marketing and of course, customer service. The live chat support agent or staff needs to answer questions from customers and prospects. They usually seek assistance for their concerns using a live chat session where they can get answers or resolutions immediately.

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A live chat operator is usually an experienced, professional and competent representative of your business who engages with your website visitors. They usually answer all questions from these customers and would-be customers. They deal with these customers usually on a 24 x7 basis and they usually work in shifting schedules. The live chat operator also converts these potential customers into leads.

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