# What is online live chat or online chat support?



##### Post Metadata
- Posted at: almost 7 years ago
- Net upvotes: 1


## Comments
### Comment 1

An online live chat is a customer service chat in a Customer Relationship Management (CRM) system, which allows the user or customer to communicate with a customer service agent in real-time. They usually use a tool such as an Instant Messaging application or a chat software that is built in the company’s website.

##### Comment Metadata
- Posted at: almost 7 years ago




## Related Product
[Managed Live Chat Providers](https://www.g2.com/products/managed-live-chat-providers/reviews)

## Related Category
[Managed Live Chat](https://www.g2.com/categories/managed-live-chat)

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