Best Live Chat Software - Page 35

Intaker

Intaker is an AI-powered platform built to help law firms and local businesses connect with more clients and streamline their operations for faster growth. By automating lead capture, qualification, appointment scheduling, and follow-ups, Intaker empowers businesses to save time, increase conversions, and deliver a seamless client experience. At its core, Intaker combines 24/7 automated chatbots and AI agents to ensure every lead gets immediate attention. These tools engage prospects on your website, via SMS, or through Google Local Service Ads, capturing critical information and keeping conversations active. Intaker’s workflows take automation further by handling essential tasks like scheduling consultations, transferring qualified leads to phone calls, or even presenting retainers directly within chat—allowing law firms to retain clients faster and with less effort. Two-way texting gives firms the flexibility to engage leads through personal manual conversations or automated AI responses, ensuring the right balance of human touch and efficiency. Intaker’s CRM helps firms stay organized by centralizing lead information, simplifying intake, and enabling seamless follow-up. Beyond intake automation, Intaker integrates easily with popular CRMs, practice management software, and thousands more applications via Zapier. This scalability ensures the platform can grow with firms of any size, whether they are just starting or expanding rapidly. By streamlining client acquisition, automating repetitive tasks, and enabling smarter lead management, Intaker helps law firms improve lead conversion rates, reduce operational friction, and focus on building lasting client relationships. It’s a smarter way to grow.

Average Rating: 5.0/5.0

Total Reviews: 2

IntelAgent

IntelAgent is a multi-award-winning citizen and customer service automation platform that leverages chatbots, voice assistants, data analytics, and machine learning to help the Public Sector deliver better, faster, cheaper access to public services across any digital channel, anytime and in any language. Your citizens and customers expect more channel choice than ever before. Reimagine your citizen services by being where they need you; web, Messenger, Whatsapp, Alexa, Google Home, Twitter, SMS, email, in-app… you name the channel and our bots will be there. Our bots do the ordinary so your teams can do the extraordinary. But sometimes, only a human will do. No problem! ‘Switch’ allows your agents to jump into a conversation whenever they’re needed. They’ll get handed the info they need to make the handover seamless, and when they’re done they can switch back to bot mode at the tap of a button. Easy!

InteliWise Proactive Live Chat

InteliWise Proactive Live Chat is powered by engagement triggers, that help to reach to different consumer segments.

Invocom

InvoCom is a cutting-edge customer service solution designed to elevate the customer experience and drive long-term organizational growth. Our platform is built on the latest AI and machine learning technology, ensuring seamless and real-time support, engagement, and communication. Our product offers a complete set of features and capabilities to meet the needs of your customers and support the growth of your business.

Inxide

Inxide is Increso's proprietary Agentic AI platform designed to revolutionize customer operations by seamlessly integrating artificial intelligence agents with existing business systems and human teams. This platform serves as an operating system for customer operations, connecting various channels, knowledge bases, business systems, AI agents, and operational teams into a cohesive, orchestrated model. At its core, Inxide's AI agents are capable of understanding customer requests, making autonomous decisions, interacting with enterprise systems, and achieving assigned objectives. These agents engage in natural language conversations across multiple channels, including phone, WhatsApp, email, SMS, Telegram, web chat, Messenger, and Instagram, ensuring ultra-low latency and advanced interruption handling. Beyond merely responding to inquiries, they perform operations on systems and collaborate with other specialized agents or human operators, enhancing the overall efficiency and responsiveness of customer service operations. A standout feature of Inxide is its vendor-neutral design, allowing it to work seamlessly with various AI models such as OpenAI, Anthropic, Google Gemini, Meta LLaMA, and Microsoft Azure. This flexibility ensures that businesses can select the most suitable AI models based on cost and quality considerations. Additionally, Inxide enhances existing CRM, CCaaS, knowledge management, and legacy systems without the need for replacement, offering pre-built connectors for platforms like Salesforce, ServiceNow, Microsoft Dynamics 365, Zendesk, and Zoho CRM. The platform is structured into six layers: omnichannel capabilities, multi-LLM generative AI, agent orchestration, AI analytics, integrations, and infrastructure. This architecture enables tailored workflows that automate repetitive tasks, reducing management time and costs. Real-time analysis of interactions for intent and sentiment drives continuous improvement of responses, knowledge bases, and workflows. The human-in-the-loop design ensures seamless transitions between AI agents and human operators, maintaining context continuity and providing operators with relevant suggestions and information in complex cases. Security and compliance are integral to Inxide's design. Hosted on AWS in the Milan region, the platform features encrypted data and real-time backups. It is built to support compliance with GDPR and the AI Act and operates under ISO 27001 certification. Inxide integrates with any application ecosystem through pre-built connectors, APIs, and widgets, with protections against prompt injection and misuse. Every interaction is tracked and made analyzable in real time using standard or customizable reports and KPIs, ensuring transparency and accountability. In summary, Inxide empowers businesses to automate repetitive workflows, enhance team capabilities with AI agents, and deliver faster, more consistent, and personalized customer experiences. Its comprehensive integration capabilities, vendor-neutral approach, and robust security measures make it a versatile and reliable solution for modern customer operations.

ipSCAPE

IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement​. We provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  We empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs in the AI-era. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.

Average Rating: 4.8/5.0

Total Reviews: 28

iReview

iReview — The All-In-One Review Management & Online Reputation Platform iReview is a leading review management software and online reputation management platform designed to help businesses generate more 5-star reviews, improve their Google ratings, and manage customer feedback from one centralized dashboard. Built for both single-location businesses and multi-location enterprises, iReview streamlines every part of the review and reputation workflow — from collection to response to analytics. With iReview, businesses can effortlessly increase positive Google reviews, Yelp reviews, and Facebook recommendations through automated SMS and email review requests, QR codes, and NFC tap-to-review cards. Customers can leave feedback in seconds, dramatically increasing review volume. iReview also protects your online reputation by routing negative feedback to a private form, allowing businesses to resolve issues before they appear publicly. The platform consolidates reviews from all major sites, giving teams real-time visibility into customer sentiment. AI-powered review responses allow businesses to reply instantly with personalized, professional messaging — saving hours of manual work while maintaining a consistent brand voice. For hands-off teams, iReview offers full-service review management where outreach, monitoring, and responses are handled for you. iReview improves local SEO, helping businesses rank higher on Google Maps and local search results by increasing review frequency, improving sentiment, and maintaining accurate business listings. Advanced analytics provide insights into rating trends, customer satisfaction, employee performance, and multi-location reporting. Ideal for restaurants, auto dealers, home service companies, medical and dental offices, real estate firms, and franchises, iReview helps any business build trust, increase visibility, and convert more customers in a review-driven marketplace. Simple to set up and built for scale, iReview gives you everything you need to grow your online reputation, outperform competitors, and turn reviews into revenue. Why iReview Stands Out End-to-end reputation management (not just review monitoring) AI-powered automation to save hours of manual work Negative review protection + feedback capture Tools for both single-location and enterprise multi-unit brands Optional full-service management for busy teams NFC tap-to-review technology that dramatically increases review volume Designed to be simple, fast, and affordable — without sacrificing power

Jeeves.Plus

Jeeves.Plus is a customer service platform that automatically translates text messages, empowering you to have a conversation with your customers in 109 languages

jiLiveChat

jiLiveChat is the click-to-call widget that lets you communicate with your visitors to build trust, resolve support issues

Joble

Joble is an AI customer-engagement platform for small businesses that lose customers to unanswered calls, chats and messages. Its AI agents answer, qualify and follow up across website chat, phone, WhatsApp, email and SMS, and they share one memory, so a customer who chats at 11pm and calls the next morning does not start again. Every conversation lands on one timeline per customer, and your team can step in at any point. Because they share one memory, a customer switching channels never explains themselves twice. Five minutes to set up, 13 languages. From €74 a month.

JunoDost

Kapty

Kiamo

KIMCC INC

Kim.cc is the most reliable AI-native customer support service for Shopify, eCommerce and DTC brands. You get a powerful AI toolkit paired with Sentinels, trained CX professionals who implement, train, and QA the AI, and step in the moment a ticket needs human judgement. 1) AI resolves repetitive tickets end to end, including order status, shipping delays, returns, refunds, exchanges, and subscription changes, not just generic replies 2) Takes real backend actions across Shopify, your helpdesk, and other connected ecosystems, closing the loop instead of just answering 3) Works within your existing stack (Gorgias, Zendesk, Freshdesk, Shopify, etc..) instead of forcing you to replace it 4) Sentinels are the CX experts with real industry experience, who setup your AI, monitor every interaction, train the AI, and step in on anything uncertain or high-stakes before it reaches a customer The result: an AI that actually resolves, backed by Setinels, who catch what it can't handle alone, so brands can automate more without gambling on customer trust.

Kipsu

Kipsu supports leading hoteliers with international portfolios of 5,000+ properties, all the way down to single properties managed by private property owners, and everything in between and is the industry leader and pioneer in Real-Time Engagement.

Average Rating: 2.5/5.0

Total Reviews: 2