# Top Free Incident Management Software - Page 4

## How Many Incident Management Software Products Does G2 Track?

**Total Products under this Category:** 132

### Category Stats (Jul 2026)

- **Average Rating:** 4.43/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** SAS Fraud, Anti-Money Laundering & Security Intelligence (+0.9%) - Among all products in this category, SAS Fraud, Anti-Money Laundering & Security Intelligence recorded the largest rating increase compared to last month

_Last updated: July 25, 2026_

## How Does G2 Rank Incident Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 17,400+ Authentic Reviews
- 132+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Incident Management Software
 ![G2 Grid® for Incident Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/incident-management/grids.png?focus%5B%5D=71310&focus%5B%5D=25671&focus%5B%5D=27129&focus%5B%5D=5231&focus%5B%5D=2864&focus%5B%5D=17254&focus%5B%5D=139215&focus%5B%5D=167999)

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, PagerDuty, New Relic, and incident.io.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=pagerduty&focus%5B%5D=new-relic&focus%5B%5D=incident-io)

**Sponsored**

### Rootly

Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1040&secure%5Bchosen_at%5D=2026-07-29T10%3A41%3A40Z&secure%5Bdisplayable_resource_id%5D=1040&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1040&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=164922&secure%5Bresource_id%5D=1040&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%2Ffree%3Fpage%3D4&secure%5Btoken%5D=8d51afdd1fd05598aa6a4b95a0907eee0cf72d1bd7c157b40778db897a9698b6&secure%5Burl%5D=https%3A%2F%2Fwww.rootly.com%2Fdemo&secure%5Burl_type%5D=custom_url)

### [SquaredUp](https://www.g2.com/products/squaredup-squaredup/reviews)

SquaredUp is a unified observability portal. Say goodbye to blind spots and data silos. Using data mesh and cutting-edge data visualization, SquaredUp gives IT and engineering teams one place to see everything that matters. Bring together data from across your tech stack without the headache of moving the data. Unlike other monitoring and observability tools that rely on a data warehouse, SquaredUp leaves your data where it is, plugging directly into each data source to index and stitch the data together using a data mesh. Teams have one place to go where they can search, visualize, and analyze data across all their tools. Take control of infrastructure, application, and product performance with unified visibility. Learn more at squaredup.com What you get: \> Cutting-edge data visualization \> Access to 100+ data sources \> Any custom data source via Web API \> Multi-cloud observability \> Cost monitoring \> Unlimited dashboards \> Unlimited monitors Key features: \> Out-of-box dashboards \> Simple, flexible dashboard designer \> Real-time monitoring \> High-level roll-up views \> Object drill downs \> Notifications (Slack, Teams, email, etc.) \> SQL analytics Free for up to 3 users. Head over to SquaredUp - The Unified Observability Portal to learn more \>\>\> https://squaredup.com/ We also have a dedicated SCOM product, Dashboard Server for SCOM. See our product page to learn how we help to transform SCOM with end-to-end visibility \>\>\> https://ds.squaredup.com/ To find out what plan is best for you, go to \>\>\> https://squaredup.com/pricing/

**Average Rating:** 4.9/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate SquaredUp?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind SquaredUp?

- **Seller:** [SquaredUp](https://www.g2.com/sellers/squaredup-a3718528-f219-4047-b8f5-3a20303868d1)
- **Year Founded:** 2011
- **HQ Location:** Maidenhead, GB
- **Twitter:** @squared\_up  
1,170 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=be754cd8919871b829fcbd13545a13384208496c2ac5f1054ec025fe7467c49f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsquared-up-limited%2F&secure%5Burl_type%5D=linkedin_company_website)  
91 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Large, 33% Medium

#### What Do G2 Reviewers Say About SquaredUp?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **simplicity of dashboard customization** with SquaredUp, making it easy to visualize crucial system information.
- Users appreciate the **ease of visualizing data** with SquaredUp's dashboards, enhancing their workflow and reducing stress.
- Users value the **intuitive dashboard quality** of SquaredUp, which simplifies monitoring systems and reduces stress.
- Users appreciate the **ease of visualized information** in SquaredUp's dashboards, making system monitoring effortless and stress-free.
- Users appreciate the **ease of dashboard usability** in SquaredUp, enhancing workflow and reducing stress in daily tasks.

##### Cons

- Users note a **complex setup process** for data integrations and visualizations, requiring patience to fully utilize features.
- Users experience a **complex setup** process for new integrations and customizations, requiring patience and a learning curve.
- Users find **configuration difficult** , as setting up integrations and understanding features requires significant time and patience.
- Users experience a **difficult configuration** process with SquaredUp, requiring patience for data integrations and visualizations.
- Users experience a notable **learning curve** when trying to efficiently utilize all features of SquaredUp.

#### What Are Recent G2 Reviews of SquaredUp?

**["Effortless Dashboards That Simplify System Monitoring"](https://www.g2.com/survey_responses/squaredup-review-11938384)**

**Rating:** 4.5/5.0 stars

_— Ahsan Y._

[Read full review](https://www.g2.com/survey_responses/squaredup-review-11938384)

**["Great addition to SCOM"](https://www.g2.com/survey_responses/squaredup-review-9050665)**

**Rating:** 5.0/5.0 stars

_— William M._

[Read full review](https://www.g2.com/survey_responses/squaredup-review-9050665)

#### What Are G2 Users Discussing About SquaredUp?

- [What is SquaredUp SCOM Edition used for?](https://www.g2.com/discussions/what-is-squaredup-scom-edition-used-for)
- [What is Squared Up [SCOM] Integration used for?](https://www.g2.com/discussions/what-is-squared-up-scom-integration-used-for)

### [ALVAO Asset Management](https://www.g2.com/products/alvao-asset-management/reviews)

ALVAO IT Asset Management (ITAM) gives organizations full lifecycle visibility and control of IT hardware and software, cutting down manual work with an intuitive tree-structured interface. With real‑time discovery via network monitoring systems, Agent, SNMP, Intune, and SCCM integration, it simplifies audits, optimizes licenses (including Microsoft 365), and supports compliance with Cyber Essentials, NIST, NIS2, and DORA. A visual CMDB maps dependencies for faster incident resolution and change planning, helping IT teams stay efficient, compliant, and cost-effective. For more information visit www.alvao.com

**Average Rating:** 4.7/5.0

**Total Reviews:** 48

#### How Do G2 Users Rate ALVAO Asset Management?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.2/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.2/10 (Category avg: 8.9/10)
- **AI Text Generation:** 9.2/10 (Category avg: 7.3/10)

#### Who Is the Company Behind ALVAO Asset Management?

- **Seller:** [ALVAO](https://www.g2.com/sellers/alvao)
- **Year Founded:** 1999
- **HQ Location:** Brno, CZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b4297ac3409125cdaa83d036c24021d1e5a99ac0bf4f819f643f3b9e60550d45&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falvao%2F&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 65% Medium, 31% Large

#### What Do G2 Reviewers Say About ALVAO Asset Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users benefit from the **clarity and organization** provided by ALVAO Asset Management, enhancing their asset tracking capabilities.
- Users find ALVAO Asset Management to be **very easy to use** , facilitating smooth experiences and efficient asset management.
- Users value the **user-friendly interface** of ALVAO Asset Management, enhancing ease of navigation and efficiency.
- Users value the **automation capabilities** of ALVAO Asset Management, enhancing efficiency and transforming asset management processes.
- Users value the **flexible customization options** in ALVAO Asset Management, enhancing their asset management experience effectively.

##### Cons

- Users find the **missing features** in ALVAO's web app limit functionality and impact data usability and customization.
- Users find the **poor interface design** of ALVAO Asset Management makes navigation and customization challenging and frustrating.
- Users find the **lack of SSO support** and the slightly cumbersome app experience frustrating and limiting.
- Users find ALVAO Asset Management to be a **slightly cumbersome app** and it lacks SSO support.
- Users find the app **slightly cumbersome** , and the lack of SSO support limits its usability.

#### What Are Recent G2 Reviews of ALVAO Asset Management?

**["FNB"](https://www.g2.com/survey_responses/alvao-asset-management-review-11035485)**

**Rating:** 5.0/5.0 stars

_— Marian C._

[Read full review](https://www.g2.com/survey_responses/alvao-asset-management-review-11035485)

**["Powerfull asset management solution"](https://www.g2.com/survey_responses/alvao-asset-management-review-6749393)**

**Rating:** 5.0/5.0 stars

_— Petr K._

[Read full review](https://www.g2.com/survey_responses/alvao-asset-management-review-6749393)

#### What Are G2 Users Discussing About ALVAO Asset Management?

- [What is ALVAO Asset Management used for?](https://www.g2.com/discussions/what-is-alvao-asset-management-used-for)

### [Conclude](https://www.g2.com/products/conclude/reviews)

Conclude unifies collaboration and chats across Slack, Microsoft Teams, Jira, and Zendesk, with AI features that speed up ticket summarization. Internal and external teams work together more effectively by connecting Slack and Microsoft Teams. Whether it’s customer support or an internal help desk that’s needed, Conclude’s no-code apps can be installed in selected channels, and offer a lightweight ticketing solution. Additionally, you can connect Slack and Teams to collaborate with colleagues on projects or chat with external customers in dedicated, linked channels. 👉 Conclude Connect integrates Slack and Microsoft Teams, facilitating bidirectional communication between both programs and ensuring that messages, files, reactions, and more work together seamlessly. Work from your preferred messaging platform, share and sync files, edit and delete messages, @mention colleagues, and automatically translate conversations in 60 languages. Conclude Connect enables both internal and external collaboration functionality. 👉 Conclude Apps are no-code apps for managing issues, incidents, support tickets, and more from Slack and Microsoft Teams. From Slack, Conclude offers an optional Jira and Zendesk integration for external support tickets.

**Average Rating:** 4.8/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Conclude?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Conclude?

- **Seller:** [Conclude](https://www.g2.com/sellers/conclude)
- **Year Founded:** 2019
- **HQ Location:** Oslo, NO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8e31fb79212bd8799145dbc2eb01da81aa4689139fbeaafe8a5920a545e059e4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconclude%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Large

#### What Are Recent G2 Reviews of Conclude?

**["A nice solution for issues and support tickets"](https://www.g2.com/survey_responses/conclude-review-8200043)**

**Rating:** 5.0/5.0 stars

_— Verified User in Education Management_

[Read full review](https://www.g2.com/survey_responses/conclude-review-8200043)

**["Easy to track and resolve"](https://www.g2.com/survey_responses/conclude-review-8897282)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer & Network Security_

[Read full review](https://www.g2.com/survey_responses/conclude-review-8897282)

### [Infraon Infinity](https://www.g2.com/products/infraon-infinity/reviews)

Infraon Infinity is a powerful ITSM and AIOps Platform that supports Incident Management, Change Management, Problem Management, Request Management, SLA, Knowledge Base, Hardware Asset Management ( HAM ), IT Asset Management ( ITAM ), Software asset management ( SAM ), Network Management System ( NMS ), IT Infrastructure Management that helps you track, manage, and control all of your customer, employees and assets efficiently. Infraon Infinity is designed under ITIL V4 standards to help organizations to manage their IT Services and assets efficiently. IT Asset Management module supports both Agent and discovery, which helps the IT team to manage both office network and remote devices in the current hybrid work culture. An inbuilt ticketing system with workflow automation helps exceptional service delivery and employee satisfaction. Infraon Infinity has an intuitive UI, is effortlessly configurable and customizable to meet your exact requirements, and is easily integrated with other business and IT systems. The rich custom dashboards and reports help you make well-informed business decisions and manage your expenses, employee/customer/asset lifecycle. Infraon Infinity Platform is an All-in-one IT operations platform from Infraon Corp, whose sub-products includes Infraon Assets - IT Asset Management Platform, Infraon ITSM- IT service desk, Infraon Helpdesk - Customer Support Software, Infraon NMS- Network Management System, Infraon ITIM - Data centre Management System, and Infraon Infinity An All-in-one IT operations platform, etc. with more than 10000+ user world wide. Start a free trial now!

**Average Rating:** 4.7/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate Infraon Infinity?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.2/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.2/10 (Category avg: 8.9/10)
- **AI Text Generation:** 9.2/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Infraon Infinity?

- **Seller:** [Infraon](https://www.g2.com/sellers/infraon)
- **Year Founded:** 2021
- **HQ Location:** San Francisco, CA
- **Twitter:** @infraoncorp  
93 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=58c6422c5e91b001c15870454c8fa5030f41a2382a89820b6b36219bb06a65a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finfraon%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 95% Medium, 5% Small

#### What Do G2 Reviewers Say About Infraon Infinity?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **centralized IT operations** of Infraon Infinity, enhancing ticketing, tracking, and resolution efficiency.
- Users value the **all-in-one platform** of Infraon Infinity, which effectively streamlines operations and minimizes tool sprawl.
- Users value the **all-in-one solution** of Infraon Infinity for streamlining operations and minimizing tool sprawl.
- Users value the **all-in-one platform** of Infraon Infinity for streamlining IT operations and reducing tool sprawl.
- Users value the **centralized management** of Infraon Infinity, leading to quicker resolutions and improved visibility.

##### Cons

- Users experience **delay issues** due to the scheduled release pipeline affecting the timely delivery of requested features.
- Users experience **delays** due to the scheduled release pipeline affecting timely delivery of requested features.
- Users face challenges due to the **limited customization options** , hindering adaptability to specific business workflows.
- Users report that the **scheduled release pipeline** delays the timely delivery of requested features in Infraon Infinity.
- Users face **scheduling issues** that sometimes delay the delivery of requested features, impacting overall satisfaction.

#### What Are Recent G2 Reviews of Infraon Infinity?

**["The tool is helpful for tracking issues, though a faster response time would improve the experience."](https://www.g2.com/survey_responses/infraon-infinity-review-11716409)**

**Rating:** 4.0/5.0 stars

_— Abhishek T._

[Read full review](https://www.g2.com/survey_responses/infraon-infinity-review-11716409)

**["Helpdesk Ticketing System"](https://www.g2.com/survey_responses/infraon-infinity-review-11732899)**

**Rating:** 4.5/5.0 stars

_— Shubham S._

[Read full review](https://www.g2.com/survey_responses/infraon-infinity-review-11732899)

### [CloudFabrix](https://www.g2.com/products/cloudfabrix/reviews)

Data-centric AIOps Platform for Hybrid Deployments Powered by Robotic Data Automation Fabric (RDAF) Enabling the Autonomous Enterprise! - CloudFabrix was founded on a deep desire to enable Autonomous Enterprises. As we interviewed several big and small enterprises, one thing became very apparent. As Digital businesses were becoming more complex and abstract, it was impossible for traditional data management disciplines and frameworks to meet these requirements. As we dug deeper, 3 building blocks emerged as key pillars for embarking on a autonomous enterprise journey – the enterprise needed to adopt 1) Data-First 2) AI-First and 3) Automate Everywhere strategy. CloudFabrix AIOps platform provides the following services. 1) Alert Noise Reduction 2) Incident Management 3) Predictive Analytics & Anomaly Detection 4) FinOps/Asset Intelligence & Analytics 5) Log Intelligence. CloudFabrix Platform powered by RDAF has six differentiating pillars. 1) Data fabric for data integration & automation 2) Low Code/No Code Observability Pipelines to aggregate, transform, enrich correlate and route 3) Continuous Learning for explainable AI/ML models & transformers 4) AIOps as a service for multi-tenant, distributed hybrid consumption 5) Observability Dashboards for full stack observability insights 6) Full Stack Mappings for dependency and impact data model and maps CloudFabrix empowers IT leaders and operations personnel with actionable intelligence to make faster and better decisions. CloudFabrix is headquartered in Pleasanton, CA with branch offices in India and the United Kingdom.

**Average Rating:** 4.8/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate CloudFabrix?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind CloudFabrix?

- **Seller:** [CloudFabrix Software](https://www.g2.com/sellers/cloudfabrix-software)
- **Year Founded:** 2015
- **HQ Location:** Pleasanton, California
- **Twitter:** @CloudFabrix  
4 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=06c7dde5ee38b3f33726c4438f248e146c2cd72e4c39cc60722f4f3bf285d5c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffabrix.ai&secure%5Burl_type%5D=linkedin_company_website)  
118 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 50% Medium, 30% Small

#### What Are Recent G2 Reviews of CloudFabrix?

**["Best platform for datacentric AIOps"](https://www.g2.com/survey_responses/cloudfabrix-review-9898363)**

**Rating:** 5.0/5.0 stars

_— Deepak T._

[Read full review](https://www.g2.com/survey_responses/cloudfabrix-review-9898363)

**["Very easy to build data and analytics pipelines with CloudFabrix's RDA platform and its data bots"](https://www.g2.com/survey_responses/cloudfabrix-review-7162497)**

**Rating:** 5.0/5.0 stars

_— Palaniappan S._

[Read full review](https://www.g2.com/survey_responses/cloudfabrix-review-7162497)

#### What Are G2 Users Discussing About CloudFabrix?

- [What is CloudFabrix Software used for?](https://www.g2.com/discussions/what-is-cloudfabrix-software-used-for)

### [Request Tracker](https://www.g2.com/products/request-tracker/reviews)

Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership. RT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems. Built for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in. Thousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department.

**Average Rating:** 3.8/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate Request Tracker?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Request Tracker?

- **Seller:** [Best Practical](https://www.g2.com/sellers/best-practical)
- **Year Founded:** 2001
- **HQ Location:** United States
- **Twitter:** @bestpractical  
498 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88c33976e887efac0a465633382a5caa4d6e4c912a9a03ffc941a51ef0a1b6c1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F137776&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Large, 30% Medium

#### What Are Recent G2 Reviews of Request Tracker?

**["Smooth Tracking & Issue Resolution"](https://www.g2.com/survey_responses/request-tracker-review-8557505)**

**Rating:** 4.5/5.0 stars

_— Jak U._

[Read full review](https://www.g2.com/survey_responses/request-tracker-review-8557505)

**["Easy to use"](https://www.g2.com/survey_responses/request-tracker-review-9038777)**

**Rating:** 4.5/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/request-tracker-review-9038777)

#### What Are G2 Users Discussing About Request Tracker?

- [What is RTIR?](https://www.g2.com/discussions/request-tracker-what-is-rtir-e70de0a3-ed34-4845-b42e-be59efdbc3fb)
- [What is RTIR?](https://www.g2.com/discussions/request-tracker-what-is-rtir-1adb8bda-dd93-461e-86e1-2326099461dd)
- [What is RTIR?](https://www.g2.com/discussions/request-tracker-what-is-rtir)
- [What is RTIR?](https://www.g2.com/discussions/what-is-rtir)
- [How do I setup a request tracker?](https://www.g2.com/discussions/request-tracker-how-do-i-setup-a-request-tracker)

### [StatusHub](https://www.g2.com/products/statushub/reviews)

StatusHub is an IT Incident Communication and Status Page Software that helps you keep your impacted staff and end users updated effectively. It helps organizations of all sizes communicate clearly during downtime, reduce support tickets, and keep end-users informed in real time. StatusHub’s features make it easy to keep your customers and team informed during any downtime: - Create incidents manually or through integrations; - Create and use templates for incidents and maintenance events; - Create and schedule maintenance events; - Update the incidents or maintenance events; - Use Connected Hubs: Operate multiple status pages in a way to achieve more relevant communication with end-users; - Update end-users by Multiple Notification Channels; - Create Public and Private Status Pages.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate StatusHub?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind StatusHub?

- **Seller:** [StatusHub](https://www.g2.com/sellers/statushub)
- **Company Website:** www.statushub.com
- **HQ Location:** Dublin, IE
- **Twitter:** @StatusHubIO  
83 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2f4eb4aa72f99d31baeb12c982f0e8dde7fe9c5696c043c18f4fcdf6cf29fa31&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstatushub%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Large

#### What Are Recent G2 Reviews of StatusHub?

**["Great product!"](https://www.g2.com/survey_responses/statushub-review-804541)**

**Rating:** 5.0/5.0 stars

_— Jamie S._

[Read full review](https://www.g2.com/survey_responses/statushub-review-804541)

**["Excellent Addition to Our SaaS Platform"](https://www.g2.com/survey_responses/statushub-review-4338607)**

**Rating:** 5.0/5.0 stars

_— Joey W._

[Read full review](https://www.g2.com/survey_responses/statushub-review-4338607)

#### What Are G2 Users Discussing About StatusHub?

- [What is StatusHub used for?](https://www.g2.com/discussions/what-is-statushub-used-for)

### [All Quiet](https://www.g2.com/products/all-quiet/reviews)

All Quiet is a modern IT incident management platform offering apps for iOS and Android. All Quiet provides a user-friendly experience that enhances collaboration between software engineers, product managers and dev-ops. It offers solutions for small start-up teams and large enterprise organizations at the same time. Use the tools you know and love: Utilize our cutting-edge incident mapping engine to seamlessly integrate nearly any contemporary observability tool within minutes. Consolidate data from diverse sources, acquire a comprehensive overview of incidents, and troubleshoot effectively for faster resolutions. Don’t lose alerts: Select between various channels. Get informed via Push Notifications, SMS, Emails or Phone Calls depending on the alert’s severity or other customisable criteria. Integrate your favourite collaboration tools like Slack or Discord allowing you to further enhance your alerting framework. On-call and Scheduling Management: Enjoy top-tier rotation and scheduling functionalities with All Quiet. Easily craft schedules, oversee rotations, and facilitate seamless handovers, guaranteeing incidents are allocated to the appropriate team members promptly and efficiently. Escalation Management customised to your needs: Tailor escalation rules, automate notifications, and smartly route incidents based on team Availability. Let your team enjoy the weekends. We only notify those who are part of the current escalation level. Collaborate : Cultivate real-time collaboration among team members using All Quiet. Share incident updates, communicate effectively, and harness collective expertise to accelerate resolution and reduce downtime. Secure: You can trust that your data is safeguarded with stringent security measures and data protection protocols in place. No risk! You can cancel or change your subscription daily. 30 day free trial. The pricing model is transparent and simple, starting at just $ 4.99 per user per month.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind All Quiet?

- **Seller:** [All Quiet](https://www.g2.com/sellers/all-quiet)
- **HQ Location:** Berlin, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=be56b5a302bb903f1ab8d19a97c56d69607dbd32846a2b7083d1c8a3710d148f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fall-quiet%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of All Quiet?

**["Awesome Incident Management"](https://www.g2.com/survey_responses/all-quiet-review-9723090)**

**Rating:** 5.0/5.0 stars

_— Richard H._

[Read full review](https://www.g2.com/survey_responses/all-quiet-review-9723090)

### [BAG•Tower](https://www.g2.com/products/bag-tower/reviews)

BAG•Tower is a web-based incident management tool. Users may access to incident reporting, equipment monitoring, and data tracking. Also they may manage teams, access authorization restrictions, form groups, decode errors, and do much more with its assistance. With BAG-Tower, you can create alerts and incidents and assign each one to the category you want. You can also integrate BAG-Tower to your ecosystem using our APIs and webhooks.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate BAG•Tower?

- **Lifecycle Visualization:** 10.0/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind BAG•Tower?

- **Seller:** [BAG-ERA](https://www.g2.com/sellers/bag-era)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of BAG•Tower?

**["Simple, reliable and affordable"](https://www.g2.com/survey_responses/bag-tower-review-7601661)**

**Rating:** 5.0/5.0 stars

_— Verified User in Facilities Services_

[Read full review](https://www.g2.com/survey_responses/bag-tower-review-7601661)

### [Complaints Pro](https://www.g2.com/products/complaints-pro/reviews)

Complaints Pro is a cloud software that helps you handle every customer complaint timely and efficiently, then it aggregates customer insights empowering you to improve your products and processes.

**Average Rating:** 4.3/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Complaints Pro?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Complaints Pro?

- **Seller:** [Coretec Solutions](https://www.g2.com/sellers/coretec-solutions)
- **Year Founded:** 2002
- **HQ Location:** Nairobi, Kenya
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=87a776dac740db241a5ec9af890ac555c7df07d0764c6b781c69af2b44d4bdc9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2250948&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Do G2 Reviewers Say About Complaints Pro?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **automation features** of Complaints Pro, streamlining feedback processes and enhancing efficiency.
- Users value the **efficiency** of Complaints Pro, which streamlines critical processes and saves valuable time.
- Users value the **timely tracking features** of Complaints Pro, enhancing feedback processes and reducing risks effectively.
- Users value the **automated responses** for timely complaint handling and efficient updates throughout the process.

##### Cons

- Users face **email issues** with Complaints Pro, as complaint numbers often land in junk folders or aren't sent at all.
- Users feel the **cost is at the higher end** , suggesting that pricing requires slight improvement for better value.
- Users face challenges with **missing features** in Complaints Pro, leading to issues in complaint notifications and tracking.
- Users face **reply issues** , with complaint emails often landing in junk folders or not being sent at all.
- Users often face **technical issues** with complaint number emails, causing confusion and difficulties in tracking complaints.

#### What Are Recent G2 Reviews of Complaints Pro?

**["It's a great platform.."](https://www.g2.com/survey_responses/complaints-pro-review-9335774)**

**Rating:** 4.5/5.0 stars

_— pankaj k._

[Read full review](https://www.g2.com/survey_responses/complaints-pro-review-9335774)

**["Complaints Pro - Review For the Great Cloud Software"](https://www.g2.com/survey_responses/complaints-pro-review-10146895)**

**Rating:** 5.0/5.0 stars

_— Verified User in Staffing and Recruiting_

[Read full review](https://www.g2.com/survey_responses/complaints-pro-review-10146895)

#### What Are G2 Users Discussing About Complaints Pro?

- [What is Complaints Pro used for?](https://www.g2.com/discussions/what-is-complaints-pro-used-for)

### [CyberCPR](https://www.g2.com/products/cybercpr/reviews)

CyberCPR is an incident response and case management platform from Logically Secure, operating in both a Software as a Service (Pro-SaaS) and on-site (Enterprise) capacity. The CyberCPR platform enables users to securely respond to, manage and resolve incidents collaboratively and efficiently, to support the risk management, compliance and governance functions of a business or organisation. Operating from offices in Cheltenham and Cardiff in the UK, the CyberCPR platform was originally designed to be used for incident management, to allow CISOs to mobilise their incident response team effectively and quickly in a secure environment, and to enable them to easily follow their incident procedures, work together on sensitive information safely, and collate files and documentation together into one easily manageable place. The platform can, however, also be used for 'non-cyber' investigative case management of non-cyber related events, with its quick file set-up, playbook creation and workflow integration via API features and design flexibility. The platform has been configured to support more generic case files and investigations including; compliance, human resources and finance security case management, corporate security issues, physical security incident management, governance, risk management and compliance business functions. Competitively priced, CyberCPR has been built with flexibility in mind, providing the perfect foundation to develop any kind of features to suit your business requirements.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind CyberCPR?

- **Seller:** [Logically Secure Ltd](https://www.g2.com/sellers/logically-secure-ltd)
- **Year Founded:** 2006
- **HQ Location:** Cheltenham, GB
- **Twitter:** @CyberCPR  
192 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=852f171b77d8178df4809dafc83a739131274573013e94274eef0af94a42a150&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flogically-secure&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### What Are Recent G2 Reviews of CyberCPR?

**["Great IM platform for great price."](https://www.g2.com/survey_responses/cybercpr-review-5102314)**

**Rating:** 4.5/5.0 stars

_— Steve A._

[Read full review](https://www.g2.com/survey_responses/cybercpr-review-5102314)

#### What Are G2 Users Discussing About CyberCPR?

- [What is CyberCPR used for?](https://www.g2.com/discussions/what-is-cybercpr-used-for)

### [Giva](https://www.g2.com/products/giva/reviews)

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, hardware/software asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician.

**Average Rating:** 4.8/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate Giva?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Giva?

- **Seller:** [Giva](https://www.g2.com/sellers/giva-542ebd70-c180-4727-a13d-5f2f7c2f27b0)
- **Year Founded:** 1999
- **HQ Location:** Sunnyvale, US
- **Twitter:** @GivaHelpDesk  
1 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0714ae601986886ecc6c4f1ea4f1232c0ee7d30b6dddf6367ce15bf6fbd6db66&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgivainc%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Medium, 33% Large

#### What Do G2 Reviewers Say About Giva?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Giva, appreciating its intuitive design and efficient ticket management.
- Users appreciate the **enhanced customer satisfaction** provided by Giva's empathetic and efficient communication capabilities.
- Users commend Giva for its **workflow efficiency** , streamlining communication and enhancing issue resolution across multiple applications.
- Users value Giva for its **business efficiency** , streamlining issue tracking and enhancing accountability across multiple applications.
- Users appreciate the **efficiency** of Giva, enabling quick tracking and resolution of issues across various applications.

##### Cons

- Users experience **ticketing issues** with Giva as email ticket creation fails, necessitating the use of additional software.
- Users find Giva lacking in **efficiency** due to the need for external tools for round robin ticketing management.
- Users feel the lack of a **round robin ticketing component** in Giva hinders workflow efficiency and integration.
- Users express a need for a **round robin ticketing feature** in Giva to streamline their workflow effectively.
- Users desire a **round robin ticketing feature** in Giva eHelpDesk, preferring to manage everything in one application.

#### What Are Recent G2 Reviews of Giva?

**["Giva as a HIPAA Compliant Resource"](https://www.g2.com/survey_responses/giva-review-12097998)**

**Rating:** 5.0/5.0 stars

_— Kristin W._

[Read full review](https://www.g2.com/survey_responses/giva-review-12097998)

**["Reliable, Affordable Service Management That Streamlined Reporting and Service Desk Efficiency"](https://www.g2.com/survey_responses/giva-review-12544692)**

**Rating:** 5.0/5.0 stars

_— Diane A._

[Read full review](https://www.g2.com/survey_responses/giva-review-12544692)

#### What Are G2 Users Discussing About Giva?

- [What is Giva eHelpDesk used for?](https://www.g2.com/discussions/what-is-giva-ehelpdesk-used-for)

### [Hund](https://www.g2.com/products/hund/reviews)

Advanced hosted status pages. Offering a complete REST API, multiple-page support, native curl-like monitoring, metrics, semantic statuses, informational, maintenance, and scheduled issues, and more.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Hund?

- **Seller:** [Hund](https://www.g2.com/sellers/hund)
- **Year Founded:** 2012
- **HQ Location:** Braga, PT
- **Twitter:** @HundHQ  
36 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=56708b0093bd43033c64a1c17adcdfdf9ee39fc4ba3f0415ee9dc1777c480ffc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhund&secure%5Burl_type%5D=linkedin_company_website)  
47 employees on LinkedIn®

#### What Do G2 Reviewers Say About Hund?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **configuration ease** of Hund, appreciating its streamlined setup across various products and audiences.
- Users appreciate the **exceptional customer support** of Hund, noting responsiveness and technical competence in resolving issues.
- Users commend the **responsive and technically competent customer support** of Hund, enhancing their overall experience.
- Users appreciate Hund's **exceptional detection capabilities** , enabling timely and reliable issue monitoring for effective communications.
- Users value the **ease of use** of Hund, appreciating its intuitive features and streamlined status communication process.

##### Cons

- Users find the lack of **custom notification templates** and built-in analytics features limiting their experience with Hund.
- Users desire **support for custom notification templates** , which would enhance flexibility and user experience.

#### What Are Recent G2 Reviews of Hund?

**["Streamlined Status Management with Exceptional Support"](https://www.g2.com/survey_responses/hund-review-12226931)**

**Rating:** 5.0/5.0 stars

_— William T._

[Read full review](https://www.g2.com/survey_responses/hund-review-12226931)

### [24Cevent](https://www.g2.com/products/24cevent/reviews)

24cevent is an incident management Saas that performs automatic alerting in real-time. 1. Integrate any alarm through a simple API. 2. Route your alarms to diferent on-call teams 3. Notify them through different channels such as: phone, email, whatsapp, telegram, hangout, teams, etc. Key features: - fully customize notification messages - powerfull text-to-speech with human digital voices, available in multiple languages and with embedded translation system for companies with employees around the world. - Multi-language notification - Escalation policies - SLA break notification - SLA Reports Find us by searching 24Cevent for more

#### Who Is the Company Behind 24Cevent?

- **Seller:** [dParadig](https://www.g2.com/sellers/dparadig)
- **HQ Location:** Santiago, CL
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf6ace9a70647162c029a9689521d900251625b98f26902d38840890ae763948&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2F24cevent&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

### [Amixr](https://www.g2.com/products/amixr/reviews)

Amixr is an incident management platform with brilliant Slack integration. The platform allows you to optimize channels, recipients, and content in order to increase the speed of solving IT problems. Amixr has proved to increase incident reaction time up to 3 times, so it's easy to protect business-critical services and keep the team on track. Amixr never bothers wrong people and engages the right person in a moment thanks to a collaboration with Slack.

#### Who Is the Company Behind Amixr?

- **Seller:** [Amixr](https://www.g2.com/sellers/amixr)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

- [‹ Prev‹ Prev](/categories/incident-management/free?order=g2_score&page=3#product-list)
- [1](/categories/incident-management/free?order=g2_score#product-list)
- [2](/categories/incident-management/free?order=g2_score&page=2#product-list)
- [3](/categories/incident-management/free?order=g2_score&page=3#product-list)
- 4
- [5](/categories/incident-management/free?order=g2_score&page=5#product-list)
- [Next ›Next ›](/categories/incident-management/free?order=g2_score&page=5#product-list)

Spotlight Categories

[Experience Management Software](https://www.g2.com/categories/experience-management)

[Digital Asset Management Software](https://www.g2.com/categories/digital-asset-management)

[Password Managers Software](https://www.g2.com/categories/password-managers)

[Security Compliance Software](https://www.g2.com/categories/security-compliance)

[Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt)

Similar Categories

- [Application Portfolio Management](/categories/application-portfolio-management)
- [Auto Scaling](/categories/auto-scaling)
- [Cloud Cost Management](/categories/cloud-cost-management)
- [Cloud Management Platforms](/categories/cloud-management-platforms)
- [Cloud Migration Assessment Tools](/categories/cloud-migration-assessment-tools)

- [Columnar Databases](/categories/columnar-databases)
- [Data as a Service (DaaS)](/categories/data-as-a-service-daas)
- [Data Destruction](/categories/data-destruction)
- [Data Extraction](/categories/data-extraction-tools)
- [Data Governance](/categories/data-governance-tools)

- [Data Observability](/categories/data-observability)
- [Data Recovery](/categories/data-recovery)
- [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management)
- [Digital Experience Monitoring (DEM)](/categories/digital-experience-monitoring-dem)
- [Digital Governance](/categories/digital-governance)

[Browse Incident Management Themes](/categories/incident-management/themes)