# Best HIPAA Compliant Messaging Software - Page 5 *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Healthcare practices need a secure way to efficiently communicate with their patients using convenient pieces of technology while remaining in compliance with industry standards and regulations. HIPAA compliant messaging software facilitates that need. HIPAA compliant messaging can take the form of secure text messaging, email, or other common methods of transmission. HIPAA compliant messaging applications can be used between physicians and patients, as well as between healthcare professionals for efficient cross-clinical communication. HIPAA compliant messaging solutions exist either as a standalone messaging tool or bundled within compound solutions, such as [medical practice management software](https://www.g2.com/categories/medical-practice-management), [patient engagement software](https://www.g2.com/categories/patient-engagement), or [clinical communication and collaboration software](https://www.g2crowd.com/categories/clinical-communication-and-collaboration). Any healthcare specialty can take advantage of HIPAA compliant messaging tools. To qualify for inclusion in the HIPAA Compliant Messaging category, a product must: - Provide healthcare organizations and patients with a means of secure, interactive communication - Comply with HIPAA regulations - Have the capability to be used on a variety of mobile devices or cloud technologies - Adhere to industry compliance and standards such as HIPAA (Health Insurance Portability and Accountability Act) and HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) ## Top HIPAA Compliant Messaging Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Weave](https://www.g2.com/products/weave-weave/reviews) | 4.6/5.0 (416 reviews) | Patient texting with EHR-integrated caller ID | "[Real-Time Texting Transforms Office Communication](https://www.g2.com/survey_responses/weave-review-12181652)" | | 2 | [Paubox](https://www.g2.com/products/paubox/reviews) | 4.9/5.0 (591 reviews) | Portal-free HIPAA email with automatic encryption | "[HIPAA-Compliant Email Encryption without friction](https://www.g2.com/survey_responses/paubox-review-13114802)" | | 3 | [Curogram](https://www.g2.com/products/curogram/reviews) | 4.8/5.0 (99 reviews) | Two-way patient texting with EHR-integrated reminders | "[Effortless Patient Communication, Needs Better Merging](https://www.g2.com/survey_responses/curogram-review-12793642)" | | 4 | [iPlum](https://www.g2.com/products/iplum/reviews) | 4.3/5.0 (201 reviews) | Private practice texting with work-life boundaries | "[Flexible, Secure Business Communication for Remote Teams](https://www.g2.com/survey_responses/iplum-review-12852734)" | | 5 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Shift-based team coordination with geofenced timekeeping | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" | | 6 | [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) | 4.4/5.0 (412 reviews) | Gmail-native HIPAA email encryption with one-click toggle | "[Effortless Secure Emailing with Virtru](https://www.g2.com/survey_responses/virtru-email-encryption-review-8020917)" | | 7 | [Klara](https://www.g2.com/products/klara/reviews) | 4.6/5.0 (105 reviews) | Patient texting workflows with voicemail transcription | "[Enhanced Patient Communication, Easy Setup](https://www.g2.com/survey_responses/klara-review-12000889)" | | 8 | [Practice Better](https://www.g2.com/products/practice-better/reviews) | 4.7/5.0 (297 reviews) | All-in-one practice management with HIPAA messaging | "[Exceeded Expectations: Intake Forms to Invoices, It Handles It All](https://www.g2.com/survey_responses/practice-better-review-12937619)" | | 9 | [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews) | 4.5/5.0 (195 reviews) | — | "[Essential Part of everything we do](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-10554046)" | | 10 | [OhMD](https://www.g2.com/products/ohmd/reviews) | 4.8/5.0 (170 reviews) | Patient texting with EMR chart integration | "[Love OHMD](https://www.g2.com/survey_responses/ohmd-review-11664821)" | ## G2 Grid® for HIPAA Compliant Messaging Software ![G2 Grid® for HIPAA Compliant Messaging Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hipaa-compliant-messaging/grids.png?focus%5B%5D=48097&focus%5B%5D=25519&focus%5B%5D=155274&focus%5B%5D=15407&focus%5B%5D=3675&focus%5B%5D=20433&focus%5B%5D=46458&focus%5B%5D=4931) Highlighted products: Weave, Paubox, Curogram, iPlum, Virtru Email Encryption, Connecteam, Klara, and TigerConnect Clinical Collaboration Platform. Underlying data: [Grid® JSON](https://www.g2.com/categories/hipaa-compliant-messaging/grids.json?focus%5B%5D=weave-weave&focus%5B%5D=paubox&focus%5B%5D=curogram&focus%5B%5D=iplum&focus%5B%5D=virtru-email-encryption&focus%5B%5D=connecteam&focus%5B%5D=klara&focus%5B%5D=tigerconnect-clinical-collaboration-platform) ## How Many HIPAA Compliant Messaging Software Products Does G2 Track? **Total Products under this Category:** 126 ### Category Stats (Jul 2026) - **Average Rating**: 4.43/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: tab32 (+9.42%) - Among all products in this category, tab32 recorded the largest rating increase compared to last month *Last updated: July 16, 2026* ## How Does G2 Rank HIPAA Compliant Messaging Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 10,900+ Authentic Reviews - 126+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which HIPAA Compliant Messaging Software Is Best for Your Use Case? - **Leader:** [Weave](https://www.g2.com/products/weave-weave/reviews) - **Highest Performer:** [Buzz Medical Messenger](https://www.g2.com/products/buzz-medical-messenger/reviews) - **Easiest to Use:** [Paubox](https://www.g2.com/products/paubox/reviews) - **Top Trending:** [Virtru Secure Share](https://www.g2.com/products/virtru-secure-share/reviews) - **Best Free Software:** [Paubox](https://www.g2.com/products/paubox/reviews) --- **Sponsored** ### Alchemer Survey Alchemer Survey is a professional survey platform that helps organizations collect feedback, analyze results, and turn insights into action across customer experience, employee engagement, and market research programs. Designed for teams that need more power and flexibility than basic survey tools — without the complexity of enterprise research platforms — Alchemer Survey scales from a single project to organization-wide feedback programs. What is Alchemer Survey used for? Alchemer Survey is used to run customer satisfaction (CSAT) surveys, Net Promoter Score (NPS) programs, market research studies, employee engagement surveys, product feedback loops, and academic or organizational research. It supports both one-off surveys and ongoing, multi-wave feedback programs across industries including technology, healthcare, education, financial services, and retail. Who is Alchemer Survey for? Alchemer Survey is built for researchers, CX professionals, HR teams, marketers, and product managers who need advanced survey logic and reporting without requiring dedicated IT or data science support. It serves organizations of all sizes — from small teams running targeted studies to enterprises managing global, multi-language feedback programs. Key capabilities: - Advanced survey building with branching logic, piping, randomization, and skip patterns — enabling highly tailored respondent experiences - Pre-built templates for common use cases alongside full custom-build options, so teams can launch fast or go deep - Omnichannel distribution via email, web, SMS, embedded links, QR codes, and social media — maximizing reach and response rates - Real-time reporting and analytics with live dashboards, response filtering, cross-tabulation, and exportable reports for easy stakeholder sharing - Multi-language support for global research programs, with role-based permissions to manage access and data governance at scale - Scalable architecture that grows with organizational needs — from a single survey to enterprise-wide feedback operations How does Alchemer Survey compare to other survey platforms? Alchemer Survey sits between simple tools like SurveyMonkey and Google Forms and enterprise platforms like Qualtrics. It offers research-grade features — advanced logic, robust reporting, and flexible distribution — at a price point and implementation complexity accessible to mid-market teams. Organizations that have outgrown basic tools but don't need (or want to pay for) a full enterprise suite consistently cite Alchemer Survey as a preferred alternative. Bottom line: Alchemer Survey gives organizations the tools to ask smarter questions, reach the right audiences, and act on what they learn — whether running a quick pulse survey or a comprehensive global research program. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1617&secure%5Bchosen_at%5D=2026-07-17T09%3A02%3A18Z&secure%5Bdisplayable_resource_id%5D=1253&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1627&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1627&secure%5Bresource_id%5D=1617&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhipaa-compliant-messaging%3Fpage%3D8&secure%5Btoken%5D=7ce1c7dc1dec078bcb5787d561e64bc9ba9dc3ccb44953d275ca03ad08a533a5&secure%5Burl%5D=https%3A%2F%2Fwww.alchemer.com%2Fl%2Falchemer-survey-g2-ppc%2F&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated HIPAA Compliant Messaging Software Products in 2026? ### 1. [HybridChart](https://www.g2.com/products/hybridchart/reviews) HybridChart is the nation’s leading mobile rounding and workflow solution provider. HybridChart’s technology connects healthcare teams between their practice and their multiple rounding facilities. The cloud-based software syncs seamlessly across key features such as Charge Capture, Census Management, Discharge Planning, Secure Messaging and Data Analytics. Save time. Increase revenues. Get back to being a doctor. **Who Is the Company Behind HybridChart?** - **Seller:** [HybridChart](https://www.g2.com/sellers/hybridchart) - **HQ Location:** Scottsdale, US - **LinkedIn® Page:** https://www.linkedin.com/company/hybridchart-llc (12 employees on LinkedIn®) ### 2. [IM Your Doc](https://www.g2.com/products/im-your-doc/reviews) IM Your Doc is a simple, text messaging app that enables instantaneous and HIPAA compliant communication for physicians and healthcare staff. Phone calls and emails are time consuming and disruptive to workflow. Healthcare providers are inundated with calls and emails while patients feel like they aren't having their concerns answered. IM Your Doc is the answer. It saves time by streamlining workflow communication in a compliant and secure way. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate IM Your Doc?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind IM Your Doc?** - **Seller:** [IM Your Doc](https://www.g2.com/sellers/im-your-doc) - **HQ Location:** Mercer Island, US - **Twitter:** @IM_YourDoc (439 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6400585 (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are IM Your Doc's Pros and Cons? **Pros:** - Accessibility (1 reviews) - Centralization (1 reviews) - Communication (1 reviews) - Easy Access (1 reviews) - Navigation Ease (1 reviews) ### What Do G2 Reviewers Say About IM Your Doc? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy accessibility** of their health information with IM Your Doc, making management effortless. - Users appreciate the **centralized access** to their health information, making it effortlessly convenient to manage their data. - Users appreciate the **ease of communication** with IM Your Doc, accessing health information effortlessly. - Users value the **easy access** to their health information, making management convenient and efficient. - Users find **navigation incredibly easy** with IM Your Doc, accessing health information effortlessly in one touch. ### 3. [Kyruus Health](https://www.g2.com/products/kyruus-health/reviews) Kyruus Health is the leading care access platform on a mission to connect people to the right care. The company connects 425,000 providers across more than 1,000 hospitals and 500 medical groups, and more than 150 million health plan members across 100 health plan brands, so every stakeholder can access and harness the most accurate, comprehensive, and contextually relevant information. By enabling informed decisions and confident action, the care access platform supports healthier outcomes, reduces friction in healthcare, and grants more time back in everyone’s day. Kyruus Health’s solutions for health systems, hospitals, and medical groups include: Kyruus Connect: Provider data management solution that unifies and optimizes disparate provider data, to create a single, organized source of truth. This robust foundation can power experiences for internal stakeholders, partners and patients. Search: Empower patients with a 24/7 online provider directory and care search experience, with filters based on provider availability, office location, insurance type, specialty, and more. Schedule: Connect patients with the care they need with self-service scheduling. Schedule leverages EHR integrations to display real-time availability, reduce staff management. Check-In: Streamline front-desk process and capture vital patient details with digital patient intake, Check-In. Text and email notifications encourage patients to submit demographics, insurance information and copays prior to appointment—all without an app download. Advanced Analytics: Gain deeper insights into consumer behavior and utilization with Advanced Analytics. Advanced Analytics enhances your ability to create customized reports, provides access to Kyruus Health analytics experts, and enables data exchange across multiple reporting tools. To learn more, visit KyruusHealth.com. **Who Is the Company Behind Kyruus Health?** - **Seller:** [Kyruus Health](https://www.g2.com/sellers/kyruus-health) - **Year Founded:** 2010 - **HQ Location:** Boston, Massachusetts, United States - **LinkedIn® Page:** https://www.linkedin.com/company/kyruushealth (347 employees on LinkedIn®) ### 4. [MailHippo](https://www.g2.com/products/mailhippo/reviews) MailHippo empowers users to start sending and receiving fully-encrypted emails and fillable, signable HIPAA compliant forms within minutes. Designed for ease of use, MailHippo works with any email provider, using your existing email address, with no setup or configuration required. It’s simple yet incredibly strong, with AES 256-bit end-to-end encryption, plus encrypted key rings, for industry-leading security both in transit and at rest. And it’s totally mobile friendly, working well on any smartphone or tablet. **Who Is the Company Behind MailHippo?** - **Seller:** [MailHIppo](https://www.g2.com/sellers/mailhippo) - **HQ Location:** Pompano Beach, US - **Twitter:** @MailHippoInc (6 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mailhippo (2 employees on LinkedIn®) ### 5. [MedTunnel](https://www.g2.com/products/medtunnel/reviews) MedTunnel is a free HIPAA compliant service that provides secure communication for healthcare. It allows users to replace faxing, email, and text messaging **Who Is the Company Behind MedTunnel?** - **Seller:** [MedTunnel](https://www.g2.com/sellers/medtunnel) - **Year Founded:** 2014 - **HQ Location:** N/A - **Twitter:** @MedTunnel (8 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9453836 (2 employees on LinkedIn®) ### 6. [NetSfere Enterprise](https://www.g2.com/products/netsfere-enterprise/reviews) NetSfere combines mobile messaging, voice and video into highly available, encrypted, compliant, and quantum-proof platform powered by ML-KEM 1024 end-to-end encryption protects your sensitive business data and intellectual property ensuring a secure communication environment for the enterprise. NetSfere allows enterprises to meet the most demanding and evolving global compliance and privacy requirements of FedRAMP, SOC2, GDPR, HIPAA, FINRA, SOX, DFA, and more. **Who Is the Company Behind NetSfere Enterprise?** - **Seller:** [NetSfere](https://www.g2.com/sellers/netsfere) - **HQ Location:** Arlington Heights, US - **Twitter:** @NetSfere (228 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/netsfere/ (15 employees on LinkedIn®) ### 7. [Netsmart Consumer Engagement](https://www.g2.com/products/netsmart-consumer-engagement/reviews) **Who Is the Company Behind Netsmart Consumer Engagement?** - **Seller:** [Netsmart](https://www.g2.com/sellers/netsmart-2fb67523-112f-41ce-bd3f-d4063c635f18) - **Year Founded:** 1968 - **HQ Location:** Overland Park, KS - **Twitter:** @netsmarttech (4,424 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9223/ (2,727 employees on LinkedIn®) ### 8. [Netsmart Secure Messaging](https://www.g2.com/products/netsmart-secure-messaging/reviews) **Who Is the Company Behind Netsmart Secure Messaging?** - **Seller:** [Netsmart](https://www.g2.com/sellers/netsmart-2fb67523-112f-41ce-bd3f-d4063c635f18) - **Year Founded:** 1968 - **HQ Location:** Overland Park, KS - **Twitter:** @netsmarttech (4,424 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9223/ (2,727 employees on LinkedIn®) ### 9. [NextGen Patient Experience Platform](https://www.g2.com/products/nextgen-patient-experience-platform/reviews) NextGen® Patient Experience Platform offers a complete solution for patient engagement that integrates with your EHR/PM. Designed for patients who expect convenience when connecting with your practice, the platform enables patients to securely interact with the practice and meet with providers through virtual visits. They can also go online to make appointments, request prescription renewals, view lab results, update forms, and pay bills. Integrated patient engagement solutions and their benefits empower consumers with the confidence to better manage their healthcare and take advantage of greater access to care. **Average Rating:** 4.0/5.0 **Total Reviews:** 2 **Who Is the Company Behind NextGen Patient Experience Platform?** - **Seller:** [NextGen Healthcare](https://www.g2.com/sellers/nextgen-healthcare) - **Year Founded:** 1974 - **HQ Location:** Remote - **Twitter:** @NextGen (21,203 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/12738/ (3,193 employees on LinkedIn®) - **Ownership:** Private **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of NextGen Patient Experience Platform? **"[Measurement of outcome](https://www.g2.com/survey_responses/nextgen-patient-experience-platform-review-8886730)"** **Rating:** 4.5/5.0 stars *— Bhavesh N.* [Read full review](https://www.g2.com/survey_responses/nextgen-patient-experience-platform-review-8886730) --- #### What Are G2 Users Discussing About NextGen Patient Experience Platform? - [What is Medfusion used for?](https://www.g2.com/discussions/what-is-medfusion-used-for) ### 10. [Nexus EHR](https://www.g2.com/products/nexus-ehr/reviews) Reclaiming the Patient-Provider Connection. Nexus EHR was built on a single premise: doctors should be healers, not data entry clerks. In an era of record-high burnout, Nexus provides a streamlined, intelligent interface that prioritizes the patient over the platform. By integrating native AI technology with specialty-specific logic, we’ve created an EHR that feels less like a database and more like an expert clinical partner. The AI Difference: Native Scribing The centerpiece of the Nexus experience is our Native AI Scribe. - Unlike third-party add-ons, our scribe is woven into the fabric of the EHR. - Real-Time Documentation: Automatically generates high-quality clinical notes by capturing natural dialogue. - Specialty Nuance: Understands complex terminology in Neurology, Cardiology, and Psychiatry. - Uninterrupted Care: Eliminates typing during visits, restoring eye contact and patient rapport. Precision Workflows for High-Complexity Specialties Nexus offers dedicated modules tailored to the rigorous workflows of high-stakes specialties: 1. Cardiology: Specialized templates for EKG interpretations, stress tests, and echo findings. Track hypertension and CHF with longitudinal dashboards that visualize trends over time. 2. Neurology & Brain Health: Built for high-density data. Features specialized workflows for cranial nerve testing, gait analysis, and seizure tracking. Seamlessly manage chronic conditions like MS, Parkinson’s, and Epilepsy. 3. Psychiatry & Behavioral Health: A secure, narrative-driven environment featuring Mental Status Exams (MSE), DSM-5-TR support, and sensitive note handling for psychotherapy and group therapy. 4. Family & Internal Medicine: The hub for longitudinal care. Manage acute visits and chronic disease with automated health maintenance alerts and preventive screening reminders. Advanced e-Prescribing & Rapid Rx Our medication suite is designed for speed, safety, and absolute compliance. 1. Rapid Rx Import: Instantly import up to two years of medication history from Surescripts®, eliminating manual entry. 2. Full Compliance: Integrated EPCS for controlled substances and one-click PDMP access. 3. Pharmacy Selection: Self-service pharmacy selection for patients ensures accuracy the first time. The Integrated Virtual Office Telehealth with Integrated Paywall: Launch secure, browser-based video visits directly from the schedule and collect fees before the session begins. Essential RCM: Maintain practice health with clean claim scrubbing, real-time eligibility verification, and automated payment posting (ERA). Why Choose Nexus? The Three Cs 1. Connection: We remove the screen as a barrier, using AI to restore the face-to-face connection of great medicine. 2. Compliance: From HIPAA-compliant cloud architecture to integrated EPCS and DSM-5-TR logic, we make regulatory standards effortless. 3. Consistency: A unified, seamless experience across desktop, tablet, and mobile devices. Experience the power of an AI-first EHR designed for the future of medicine. **Average Rating:** 4.6/5.0 **Total Reviews:** 7 **Who Is the Company Behind Nexus EHR?** - **Seller:** [Nexus Clinical](https://www.g2.com/sellers/nexus-clinical) - **Year Founded:** 2009 - **HQ Location:** Delray Beach, US - **Twitter:** @NexusClinical (47 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nexus-clinical/ (23 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 86% Small-Business, 14% Mid-Market #### What Are Recent G2 Reviews of Nexus EHR? **"[Nexus: Efficient and Easy-to-Use EHR Supporting Better Clinical Documentation](https://www.g2.com/survey_responses/nexus-ehr-review-12815797)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/nexus-ehr-review-12815797) --- **"[Streamlined Patient Management, Needs Modernization](https://www.g2.com/survey_responses/nexus-ehr-review-12776855)"** **Rating:** 4.0/5.0 stars *— Miriam V.* [Read full review](https://www.g2.com/survey_responses/nexus-ehr-review-12776855) --- ### 11. [Notifyre](https://www.g2.com/products/notifyre/reviews) Welcome to Notifyre! Whether you're a small business or a large enterprise, our online fax service and SMS platform helps you stay connected and compliant. Streamline text and faxing workflows using the online platform, email, app, or effortlessly integrate through our developer-friendly SMS and fax API. We're ISO 27001 certified and HIPAA compliant, providing the utmost security for your faxes and SMS messages. Pay-as-you-go pricing with no lock-in contracts! Fax features include: -Fax Online, Email to Fax, Fax API -Online Fax Numbers -Fax Number Porting -Fax Broadcast -Send International Fax To 200+ Countries. SMS features include: -SMS Online. Email to SMS, SMS API - Bulk SMS, SMS Broadcast, SMS Marketing -Virtual SMS Numbers - Virtual MMS Numbers -Subscriber Management Tools - Bulk Import Contacts **Who Is the Company Behind Notifyre?** - **Seller:** [Notifyre](https://www.g2.com/sellers/notifyre) - **Year Founded:** 2019 - **HQ Location:** Salt Lake City, US - **LinkedIn® Page:** https://au.linkedin.com/company/notifyre (5 employees on LinkedIn®) ### 12. [Online Chiro](https://www.g2.com/products/online-chiro/reviews) Online Chiro is a full-service digital marketing agency built exclusively for chiropractors. The platform combines custom chiropractic website design, local SEO, social media management, paid advertising, content marketing, and HIPAA-compliant patient communication tools to help practices attract new patients and grow their online visibility. **Who Is the Company Behind Online Chiro?** - **Seller:** [Internet Brands](https://www.g2.com/sellers/internet-brands) - **Year Founded:** 1998 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/internet-brands/ (6,980 employees on LinkedIn®) ### 13. [Osmind](https://www.g2.com/products/osmind/reviews) Streamlined Charting and Patient Engagement for Private Psychiatry Practices and Ketamine Treatment Clinics that want an easy to use mental health EHR. Simplify your charting with customizable templates and 30+ validated rating scales that can be sent according to your schedule. Generate superbills, collect payments, submit insurance claims, and engage your patients with a user-friendly app. Patients on the app can complete intake forms, fill out rating scales, schedule appointments, message securely, journal, and more. Osmind also includes multi-calendar scheduling, e-prescribing, labs, telehealth, outstanding support, an exclusive community of peers, and more! It's easy to get started. Schedule a demo, and see why leading mental health clinicians choose Osmind. **Who Is the Company Behind Osmind?** - **Seller:** [Osmind](https://www.g2.com/sellers/osmind) - **Year Founded:** 2020 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/osmind/ (62 employees on LinkedIn®) ### 14. [pMD Secure Messaging](https://www.g2.com/products/pmd-secure-messaging/reviews) pMD Secure messaging app improves everything about your HIPAA-compliant texting with your colleagues. It's free, totally user-friendly, and lets you chat in real time about sensitive patient info even with colleagues who are part of different organizations. **Who Is the Company Behind pMD Secure Messaging?** - **Seller:** [pMD](https://www.g2.com/sellers/pmd) - **Year Founded:** 1998 - **HQ Location:** San Francisco, US - **Twitter:** @charge_capture (74 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/chargecapture/ (331 employees on LinkedIn®) ### 15. [Practicepicnic](https://www.g2.com/products/practicepicnic/reviews) Simple EHR and practice management software for heath and wellness professionals. **Who Is the Company Behind Practicepicnic?** - **Seller:** [Practicepicnic](https://www.g2.com/sellers/practicepicnic) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 16. [Providertech](https://www.g2.com/products/providertech/reviews) Providertech's CareMessenger is a HIPAA compliant text messaging solution that allows your practice staff and physicians to more efficiently communicate with each other and patients while maintaining the privacy of your patients’ Protected Health Information (PHI) and complying with HIPAA requirements. CareMessenger's HIPAA compliant text messaging benefits for healthcare organizations and practices include: Improved care plan adherence. Providers and care managers can use secure messaging to stay connected to their patients in-between visits. When patients receive education and navigation tips via text and are prompted to follow-up with their care provider using secure messaging, they’re more likely to adhere to their provider's instructions. Streamlined communication workflows. Providertech’s HIPAA compliant texting platform allows healthcare organizations and providers to customize texting rules based on their needs while leveraging messaging templates to save time. This allows healthcare professionals the ability to scale their patient outreach using automation without losing personalization. Timely service recovery and enhanced patient experience. Healthcare practices can send patient satisfaction surveys in real-time using secure messaging. This allows patients to respond right away with details about their experience. When a patient communicates dissatisfaction, practice staff can follow up with service recovery immediately, often providing resolution before the patient’s frustration escalates. Increased patient access. Our HIPAA compliant texting app allows healthcare practices to better manage appointments allowing patients to easily respond to automated text reminders with the ability to confirm, reschedule, or cancel upcoming appointments. It also provides patients with a secure channel to respond with other important information. As a result, providers can more efficiently maximize their scheduling capacity without needing to manually call individual patients. **Who Is the Company Behind Providertech?** - **Seller:** [Providertech](https://www.g2.com/sellers/providertech) - **HQ Location:** Phoenix, US - **LinkedIn® Page:** https://www.linkedin.com/company/providertech-li (8 employees on LinkedIn®) ### 17. [Rallyest](https://www.g2.com/products/rallyest/reviews) A secure, and effective mobile app used by treatment professionals to keep an individual’s home team informed and contributing to the success of their therapeutic journey. **Who Is the Company Behind Rallyest?** - **Seller:** [Rallyest](https://www.g2.com/sellers/rallyest) - **HQ Location:** Lehi, US - **LinkedIn® Page:** http://www.linkedin.com/company/rallyest (2 employees on LinkedIn®) ### 18. [Ready Doc](https://www.g2.com/products/ready-doc/reviews) Ready Doc™ completely redefines the healthcare credentialing process by creating a Hashgraph-based solution that will instantly verify a provider’s medical credentials—cutting months’ worth of processing time to a matter of seconds. **Who Is the Company Behind Ready Doc?** - **Seller:** [Intiva Health](https://www.g2.com/sellers/intiva-health) - **Year Founded:** 2015 - **HQ Location:** Austin , US - **LinkedIn® Page:** https://www.linkedin.com/company/intiva-health (20 employees on LinkedIn®) ### 19. [RealTime Clinic](https://www.g2.com/products/realtime-clinic-realtime-clinic/reviews) Turning everyday healthcare into a Simpler User Experience HIPAA-compliant mobile health platform **Who Is the Company Behind RealTime Clinic?** - **Seller:** [RealTime Clinic](https://www.g2.com/sellers/realtime-clinic-aeb0f125-1d5b-4466-86ab-0a5e4973a408) - **Year Founded:** 2017 - **HQ Location:** Dallas, US - **LinkedIn® Page:** https://www.linkedin.com/company/realtimeclinic/ (1 employees on LinkedIn®) ### 20. [Sitch.Health](https://www.g2.com/products/sitch-health/reviews) Stitch Connect offers healthcare teams a HIPAA-compliant, team communication experience across all devices. **Who Is the Company Behind Sitch.Health?** - **Seller:** [Stitch Health](https://www.g2.com/sellers/stitch-health) - **Year Founded:** 2015 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/stitchhealth/ (1 employees on LinkedIn®) ### 21. [Therachat](https://www.g2.com/products/therachat/reviews) Therachat is an app that allows psychologists, therapists, and counselors greater insight into their client's life and empowers them to engage clients in between sessions. **Who Is the Company Behind Therachat?** - **Seller:** [Therachat](https://www.g2.com/sellers/therachat) - **Year Founded:** 2016 - **HQ Location:** Carlsbad, US - **Twitter:** @therachatio (252 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15233413 (2 employees on LinkedIn®) ### 22. [TherapySites](https://www.g2.com/products/therapysites/reviews) TherapySites is an all-inclusive website design and online marketing platform built exclusively for mental health professionals. The service combines therapist-specific website templates, HIPAA-compliant communication tools, content libraries, SEO, and client-facing forms to help private practices launch and maintain a professional online presence without technical overhead. **Who Is the Company Behind TherapySites?** - **Seller:** [Internet Brands](https://www.g2.com/sellers/internet-brands) - **Year Founded:** 1998 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/internet-brands/ (6,980 employees on LinkedIn®) ### 23. [TriageSTAT](https://www.g2.com/products/triagestat/reviews) mHealth technology for connected care between Hospitals, Physician Groups, SNFs, and Home Health, to address the upcoming healthcare continuum **Who Is the Company Behind TriageSTAT?** - **Seller:** [argusoft](https://www.g2.com/sellers/argusoft) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 24. [VoiceFriend](https://www.g2.com/products/voicefriend/reviews) VoiceFriend is a communication software platform designed for organizations that care for seniors. We are committed to improving the wellbeing of residents and patients, maximizing peace of mind for caregivers, optimizing relationships with family members, and supporting staff. **Who Is the Company Behind VoiceFriend?** - **Seller:** [VoiceFriend](https://www.g2.com/sellers/voicefriend) - **HQ Location:** Newton, US - **LinkedIn® Page:** https://www.linkedin.com/company/go-icon/ (43 employees on LinkedIn®) ### 25. [Wendi](https://www.g2.com/products/wendi/reviews) Wendi streamlines the patient 1st touch through intake or admissions. Equipped with a fully integrated telecommunications suite, flexible patient engagement and administrative optimizations are driven by automated health insurance verification, intake forms, scheduling, and various other tasks. **Who Is the Company Behind Wendi?** - **Seller:** [GetWendi](https://www.g2.com/sellers/getwendi) - **Year Founded:** 2017 - **HQ Location:** Santa Monica, US - **LinkedIn® Page:** https://www.linkedin.com/company/getwendi/ (58 employees on LinkedIn®) ## What Is HIPAA Compliant Messaging Software? [Health Care Software](https://www.g2.com/categories/health-care) ## What Software Categories Are Similar to HIPAA Compliant Messaging Software? - [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling) - [Telemedicine Software](https://www.g2.com/categories/telemedicine) - [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) --- ## How Do You Choose the Right HIPAA Compliant Messaging Software? ### What You Should Know About HIPAA Compliant Messaging Software ### What is HIPAA Compliant Messaging Software? Health Insurance Portability and Accountability Act (HIPAA) compliant messaging software enables hospitals, health care organizations, and associated businesses to securely communicate with patients and share electronic protected health information (ePHI) with authorized users. HIPAA compliant messaging software helps medical practices and hospitals comply with HIPAA and other industry regulations, streamline staff communications, reduce patient no-shows, cut down on phone calls, and optimize their workflow. HIPAA compliant messaging solutions are modeled after similar instant messaging, [email software](https://www.g2.com/categories/email), and texting applications that are familiar to consumers. The key features of this software include text-based messaging and securing messages in accordance with HIPAA regulations. Many secure messaging solutions exist and have been utilized in the medical industry to communicate with patients. However, security does not necessarily guarantee regulation compliance. HIPAA compliant messaging solutions guarantee that regulations are met and provide health care professionals with an intuitive tool to seamlessly share information and communicate with patients. HIPAA compliant messaging software is similar to clinical communication and collaboration software when used internally between medical staff. However, the majority of HIPAA compliant messaging applications and tools are used between patients and health care teams to improve patients’ experiences with health care. HIPAA compliant messaging software ensures hospitals, practices, and health care providers do not compromise sensitive medical information. #### What Types of HIPAA Compliant Messaging Software Exist? While much discussion revolves around text-based HIPAA compliant messaging, vendors also offer solutions that encrypt and secure emails, video conferencing tools, chatbots, and help desk tools. **SMS or texting** HIPAA compliant text messaging providers add one more level of security and compliance to non-HIPAA compliant, secure text messaging solutions. **Email** HIPAA compliant email providers encrypt all outgoing emails to ensure the confidentiality of PHI. All HIPAA compliant email solutions support outbound emails and some support inbound replies as well. **Telemedicine** HIPAA guidelines mandate any system or method used for telemedicine or virtual consultations cannot be communicated via unsecured channels like Skype. Organizations and practitioners can utilize a vendor-specific HIPAA compliant video service or implement HIPAA compliant solutions that offer secure video or audio conferencing. **Help desk or chatbot** Chatbots can even be equipped to encrypt and ensure HIPAA compliance for health care organizations. Generally, HIPAA compliant chatbot software redirects communication from a messaging platform like Facebook Messenger or Twitter to a HIPAA compliant chat.  ### What are the Common Features of HIPAA Compliant Messaging Software? Standard HIPAA compliant messaging features include support for instant messaging and secure file transferring. Support for specific software integration, group messaging, message archiving, and message search can help buyers distinguish between different software offerings. The following are some core features within HIPAA compliant messaging software that can help health care professionals communicate with their patients while maintaining HIPAA compliance: **Two-way messaging:** All HIPAA compliant messaging solutions support two-way instant messaging, both internally and externally. Instant messaging can happen via SMS texting, email, or chatbot. Two-way messaging reduces phone tag, missed calls, and voicemails. HIPAA compliant texting is a key component of HIPAA compliant messaging solutions. Text-based communication makes it easier for patients to communicate with their providers in real time. Some solutions allow providers to automate secure texting to streamline communication with their patients.  **File sharing:** HIPAA compliant messaging solutions allow for file sharing between provider and patient. This is particularly useful when a provider wants to send lab results or another type of document so the patient can see the document in full.  **Centralized user administration:** HIPAA compliant messaging solutions provide a central location for administrators to manage users. Authentication measurements ensure that messages are sent and received by the exact person that should have access to those messages. HIPAA compliant messaging solutions allow users to manage and access these settings to ensure no authorized users can compromise the security of the solutions. **Message encryption** : HIPAA compliant messaging solutions must encrypt messages during message delivery transit. More comprehensive encryption functionality can include the encryption of an organization’s directory and redirect to a secure web portal and proprietary practice information. Some HIPAA compliant messaging software contains additional features:  **BYOD support:** Many hospitals and medical practices support bring-your-own-device (BYOD) practices. HIPAA compliant messaging solutions can be loaded onto personal devices, ultimately saving a health care organization from spending too much money on expensive hardware and equipment. **Cloud storage app integration:** HIPAA compliant messaging solutions that can integrate with cloud storage applications further simplify the sharing and filing of patient information between sender and recipient. **Electronic health record (EHR) integration:** HIPAA compliant messaging solutions that integrate with EHRs or electronic medical records (EMRs) make it easier for health care organizations to access patient data records and sync patient data updates when necessary. **Message lifespan management:** Beyond encrypting and securing text-based communication, HIPAA compliant messaging solutions must provide users with recall, lifespan, archiving, and remote deletion functionality. Another level of convenience that HIPAA compliance solutions provide is the ability to confirm that messages are delivered. Other features of HIPAA compliant messaging software: [Compound Capabilities](https://www.g2.com/categories/hipaa-compliant-messaging/f/compound), [Point Solution Capabilities](https://www.g2.com/categories/hipaa-compliant-messaging/f/point-solution). ### What are the Benefits of HIPAA Compliant Messaging Software? Health care organizations and institutions are subject to HIPAA compliance. HIPAA compliant messaging software enables hospitals and practices to improve their communication practices with patients. Medical professionals can leverage text messaging technology and combat data hacking and cybersecurity issues by sending encrypted emails with HIPAA compliant messaging software. These tools support workflow, cost efficiency, compliance, and overall security for any health care organization. HIPAA compliant software provides medical professionals and staff a simple alternative to other clinical communication and collaboration solutions. Users implement HIPAA compliant software to communicate with each other in addition to communicating with patients. Text-based HIPAA compliant messaging software is especially helpful during emergencies, both internally and externally; texting significantly cuts down on the amount of time it takes to relay a clear message. Communication breakdowns are avoided, coordination is improved, readmissions and insurance verification are streamlined, and overall patient care is centralized when organizations use messaging solutions that are HIPAA compliant. **Reduction in phone tag** : HIPAA compliant messaging solutions reduce the need for callbacks, voicemails, or misdirected messages. Additionally, HIPAA compliant messaging software provides users with delivery notifications, read receipts, and the ability to immediately archive or erase sensitive, shared patient information. **Increased efficiency and productivity:** Multiple users can participate in the same discussion which streamlines care coordination and enhances productivity. Clinical notes, x-rays, and treatment schedules can be easily shared between staff and health care systems as easily as prescriptions and appointment reminders are shared with patients. **Increased security** : HIPAA compliant messaging software is designed to help health care organizations and institutions adhere to the rules of protected health information (PHI), HIPAA, and other industry-specific regulations. By ensuring compliance, practitioners and medical professionals worry less about breaching and compromising the security of patient data. ### Who Uses HIPAA Compliant Messaging Software? Health care professionals are the main users of HIPAA compliant messaging software; patients do not actually use a portal or special system when they receive encrypted and secure messages. The best HIPAA compliant messaging software creates a seamless experience for patients so that while they are assured their information remains safe, they receive a text or email correspondence from their provider or medical system. **Medical professionals:** Health care professionals, medical staff, pharmacists, health care business associates, Medicaid and Medicare reimbursement specialists all fall under the realm of medical professionals. This includes any type of medical professional that must share or access sensitive patient information while communicating with relevant medical professionals or patients. All medical professionals can leverage HIPAA compliant messaging software to improve their workflow. **Patients** : Patients can receive communication from their provider via text message or email. These text-based communications are routed through a secure and encrypted sharing platform. On this platform, patients can receive updates, notifications, and confirmations for appointments, prescriptions, and procedures. #### Software Related to HIPAA Compliant Messaging Software HIPAA compliant messaging software doesn’t exist in a bubble. The following software types can be used in conjunction with or alongside HIPAA compliant messaging software include: [Clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration) **:** While HIPAA compliant messaging solutions can be leveraged to communicate with fellow medical professionals and patients, clinical communication and collaboration software is still a provider-specific solution. This software coordinates the flow of data between health care professionals to close gaps in patient care. [Patient engagement software](https://www.g2.com/categories/patient-engagement) **:** Patient engagement software provides patients with portals and platforms to monitor their health care progress, optimize payment and appointment scheduling, and communicate with their provider at their convenience. The two-way HIPAA compliant messaging is a version of patient engagement. [Patient scheduling software](https://www.g2.com/categories/patient-scheduling) **:** Patient scheduling software streamlines and simplifies the process of scheduling an appointment with a provider. Notably, the most common use case of HIPAA compliant messaging is reminding patients of upcoming appointments and notifying them when it’s time to schedule a follow up. The biggest benefit of HIPAA compliant messaging software is reducing no-shows and increasing the number of patients that a practitioner sees in a day. [Electronic health record (EHR) software](https://www.g2.com/categories/ehr) **:** HIPAA compliant messaging solutions are patient centric. Everything communicated through these solutions is tied to patient records. Patient records are stored and digitized in EHRs and EMRs. [Mobile device management (MDM) software](https://www.g2.com/categories/mobile-device-management-mdm) **:** If a health care organization offers a BYOD policy, then they will most likely choose a HIPAA compliant messaging solution that supports BYOD practice. HIPAA compliant messaging software that supports BYOD should offer mobile device management capabilities. This allows administrators to have complete access to the messaging app and ensure data is stored in the cloud and not on the actual device. ### Challenges with HIPAA Compliant Messaging Software Software solutions can come with their own set of challenges. The following issues can detract from widespread adoption even after the successful deployment and implementation of a HIPAA compliant messaging solution. **Lack of adoption:** While HIPAA compliant messaging solutions are designed to mimic the user experience of modern messaging solutions, there are still a few barriers to organizational adoption. Some barriers include the time it takes employees to feel comfortable with the platform, user access settings, scalability, and patients’ response. **Cost of setup:** Aside from the price of a HIPAA compliant messaging solution, there may be additional costs for monthly maintenance and security services, or for a vendor or IT support team. Researching all potential costs when deciding which solution to implement is important. **Data breaches:** Data breaches still happen today. While HIPAA compliance messaging solutions equip health care professionals with the tools to adhere to regulation and ease worries about compromising sensitive patient information, organizations must understand that solutions like these are preventative. This means that data breaches are still possible. **Existing methods of communication:**  The benefits of utilizing a text-based HIPAA compliant messaging solution will not immediately impact a health care organization that is fax based. Even organizations that use mobile phones or unified VoIP systems should understand the nuances between different operating system types. Prospective users of HIPAA compliant messaging software should not look at the solution as a magic tool to fix convoluted or inefficient communication workflows. Existing processes and solutions must be considered before a HIPAA compliant messaging tool is deployed throughout an organization. ### Which Companies Should Buy HIPAA Compliant Messaging Software? All health care organizations within the United States who deal with HIPAA-protected patient information should purchase HIPAA compliant messaging solutions.   **Medical practices:** Medical practices, particularly smaller ones, build relationships with their patients. HIPAA compliant messaging solutions are a great way to break down communication barriers between the provider and the patient.  **Hospitals:** Hospitals can benefit from implementing HIPAA compliant messaging software, as these solutions streamline communication with patients. ### How to Buy HIPAA Compliant Messaging Software #### Requirements Gathering (RFI/RFP) for HIPAA Compliant Messaging Software To put together a comprehensive requirement list for a HIPAA compliant messaging solution, the prospective buyer needs to determine a few things. One is whether they’re looking for a point solution that handles only messaging, or if they’re looking for a comprehensive patient engagement solution, of which HIPAA compliant messaging would be one part. Once that’s determined, the buyer should take a look at the various channels through which they’d want to communicate with their patients, as well as the number of patients they would be communicating with. An important part of implementing a HIPAA compliant messaging solution is how well it integrates with an existing tech stack, so prospective buyers should be cognizant of potential solutions’ interoperability.  #### Compare HIPAA Compliant Messaging Software Products **Create a long list** Buyers should remove any products that they know do not meet the basic criteria that they put together during their requirements gathering. They should compile a standardized list of questions based on those requirements to ask vendors during initial conversations.  **Create a short list** Once they have their long list based on vendors that meet their requirements, prospective buyers should send out RFIs and look at the responses to help compile a short list. The buying team should research via every available avenue at this point, looking to research reports, user reviews, and other third party sources to build out their knowledge of the solutions on the short list. **Conduct demos** When conducting demos, the team should ask to see the solutions handle situations typical to their day to day work. For example, buyers must ask the vendor to show how easy it is to upload and send lab results to patients. The selection team should also ask to see the solution handle outlier situations to test the full breadth of functionality of the solution. #### Selection of HIPAA Compliant Messaging Software **Choose a selection team** The actual users of the software should be involved in the conversation (providers, administrators). Whichever team is going to deal with implementation and integration into the existing tech stack should also be involved.  **Negotiation** The price will be an important factor at the negotiation stage. Decision makers from the selection team will have to weigh the cost against the benefits of a streamlined provider-patient communication process.  ### What Does HIPAA Compliant Messaging Software Cost? HIPAA compliant messaging solutions are typically priced per user of the software on a monthly basis. There may be additional costs for any customization or difficult implementations.  #### Return on Investment (ROI) ROI can be measured in several ways for HIPAA compliant messaging software. The primary indicators to look at are reduction in phone tag, reduction in consult wait time, reduction in the average length of patient stay, improved patient satisfaction, and reduction in preventable readmissions. Tracking all of these factors pre- and post-implementation is an excellent way to determine the ROI of the system.  ### HIPAA Compliant Messaging Software Trends Hospitals, individual practitioners, and any type of organization involved in the medical sphere must take HIPAA compliance into consideration. These are some trends that impact the HIPAA compliant messaging space; technology continues to innovate how medical professionals communicate with their patients. **Cloud communication platforms integration:** Although some vendors allow secure video chat within their HIPAA compliant messaging solution, that’s not a standard feature. More vendors are realizing the need for strong integrations with cloud communication platforms and VoIP channels to further secure and ease patient-provider and provider-provider communication. This means that non health care specific messaging applications are grappling with the need to integrate tools that help organizations comply with HIPAA. The normalization of telemedicine and the rising costs of health care encourage organizations to invest in HIPAA compliant messaging solutions that leverage every single communication medium. **HIPAA compliant services:** HIPAA compliant messaging services help organizations understand the complexity of these solutions. They encourage the adoption of these solutions since they reduce the amount of paperwork involved for providers. Additionally, they help clear up any confusion about the solutions. More companies and consultants are appearing that aim to help medical professionals comply with HIPAA and other regulations. **Additional regulation compliance:** GDPR, FERPA, HITECH, and CCPA are all federal regulations. HIPAA is not the only federal regulation that health care organizations and associated businesses must comply with. While solutions exist to specifically help organizations with HIPAA compliance, many are also becoming equipped to handle any kind of governmental regulation that impacts the confidentiality, integrity, and security of protected health information.