Total Products under this Category: 585
Last updated: September 01, 2026
Why You Can Trust G2's Software Rankings:
G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and Freshservice.
Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=freshservice)
TaskBridge is a self-hosted help desk and ticketing system for organisations that want support data and infrastructure under their own control. It is delivered in a Docker container under a one-time commercial internal-use licence, with no mandatory subscription and no limits on agents or end users.
Taylin Helpdesk is purpose-built for MSPs and IT teams supporting organisations with multiple locations, departments, or branches. Unlike generic helpdesk tools that charge per organisation or per site, Taylin uses a simple per-agent model. Support 5 clients or 50—your cost stays the same. Key features: Three-tier hierarchy: Your MSP → Client organisations → Their sites/branches Unique support email for every organisation and location Group tickets with watchers for incidents affecting multiple users Built-in SLA tracking and multi-level escalation Oversight roles for client IT managers who need visibility Microsoft Teams and Zapier integration Security: Azure-hosted in UK, mandatory MFA, penetration tested, Cyber Essentials compliant. Built for public sector and healthcare. Pricing: £25/agent/month. Unlimited client organisations, unlimited sites, unlimited tickets. Available on Microsoft Azure Marketplace.
As a pioneer and market leader in the field of Computer Vision AI and AR-powered solutions, we at TechSee believe that the best way to make knowledge accessible is by showing, rather than telling. TechSee revolutionizes the customer service domain by enabling service reps and technicians to share expertise internally and with their customers using the power of vision, AI, and AR. The company’s unique technology enables customers to experience rapid, fully automated, robotic visual resolution of technical issues via their smartphones. TechSee’s solutions are implemented through over 2 million monthly interactions in 43 countries, and are trusted by brands such as Vodafone, Orange, Heineken, and many more. For a demo, please visit us at www.Techsee.me
Average Rating: 4.9/5.0
Total Reviews: 10
"A simple yet effective tool to provide a more hands on approach to customers"
Rating: 4.0/5.0 stars
— Guillermo P.
Rating: 5.0/5.0 stars
— Anurag T.
ThinkTime is a cloud-based digital workplace for your retail organization, consisting of enterprise modules designed by industry experts to optimize productivity, communication, and performance at every company level. Our robust suite of modules helps increase execution, decrease risk, and retain your team members via modern and responsive web and native mobile interfaces. The platform comes with: Task Management Utilize budgeting and planning gatekeeper workflow to create, track, edit, and distribute tasks seamlessly - then track execution in real-time. Create in-task communities to enable real-time engagement and best practice sharing in a closed group. Store Audit Perform ad-hoc or detailed scripted audits to build consistency across your organization. Built-in task and support integrations get teams into action. Track and complete visit action plans and follow up on deliverables. Utilize detailed reports to track trends and opportunities for improvement. Support Built-in help ticketing provides real-time support to your teams exactly when they need it most. Integrations with task and store audits create real-time assistance for your teams. Communications Leverage news and communities to encourage engagement, best practice sharing, and collaboration across your entire organization. Messages Replace inefficient email or other uncontrolled 1:1 / 1:many tools with our personalized and targeted messaging capabilities. Knowledge Base Help your team find the operational documents and content they need to run their business in a one-stop resource library.
Average Rating: 4.4/5.0
Total Reviews: 15
"ThinkTime provides user friendly platform for task management"
Rating: 4.5/5.0 stars
— Shrikant G.
"It improves productivity and efficiency"
Rating: 4.0/5.0 stars
— Ronak P.
Tikit.Info is a comprehensive customer service help desk and ticket system for internal and external tickets that provides an effective platform for tracking and resolving issues and tasks quickly and effectively. Invite team members and customers to identify, organize, collaborate and resolve issues faster.
TrueEngage is a one stop, CX and Digital Sales critical application that completes Genesys Cloud website visitor contact capabilities. Deploy in just 5 minutes and let business users ( with no Genesys knowledge or access ) use our intuitive management panel to quickly build and deploy beautiful, any-channel contact widgets for their websites. Handle all interactions with Genesys Cloud. Pick and mix up to 4 channels in one widget: * Web Chat (web messaging) * WhatsApp Chat * Facebook Messenger Chat * Web calls (WebRTC enabled Voice & Video) * Callback requests (immediate and scheduled) * Custom forms (call up any customer object on the website) * Scheduled Video Meeting (coming soon). * Genesys Knowledge Management (coming soon) Unique features: * Manage multiple widgets with no need to deploy additional code on the website. * Use multiple visitor engagements: show widget button, text bubble pop-up, hover quick replies, open widget or open given channel. Drive each with built-in trigger rules (time spent, scroll down percentage, exit intent) or leverage Genesys Predictive Engagement. * Power up Genesys web messaging with support for customer chat transcript request, re-skinned Genesys Co-browse, quick replies hover and flexible design. * Engage visitors with AI driven, dynamic and URL contextual text-bubbles. * Automatically remove overloaded or out-of-schedule channels from the widget using Expected Wait Time thresholds and schedule group assignment. * Provide detailed website visitor information to agents including visited and current URL, previous interactions (based on cookie data), location and technical specs. * Track complete visitor journeys, including widget interactions and contact center wrap-up codes in Google Analytics. Must have for Genesys Partners: * Sell Genesys Cloud not only to CX decision makers but digital sales and marketing managers as well. * Have a ready, self service solution, that's easy to present, whatever contact widget channel the customer wants. * Successfully compete against Web-Focused Solutions: Such as Intercom, LiveChat, Trengo and many others, * Drive demand for GCX Licences, AI and Genesys Predictive Engagement implementations just by putting TrueEngage in the hands of your customers Simple and transparent pricing Based on number of widgets created, all features included. Sold in packages of 3 widgets. 1 month long Free Trial. ----- ➡️ https://trueengage.com/demo
Average Rating: 5.0/5.0
Total Reviews: 1
"Great product with fantastic support and frequent enhancements"
Rating: 5.0/5.0 stars
— Fay L.
