# Sqanit Reviews
**Vendor:** Sqanit  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About Sqanit
Sqanit is a Munich-based software company founded in 2014 with the mission to increase customer satisfaction while reducing service costs. Through its platform, sqanit empowers end-users to solve minor problems themselves and enables service employees to support their customers faster and with greater confidence. A sophisticated ticketing system and an AR video call feature facilitate uncomplicated and effective communication between all involved parties. This allows even complex issues to be resolved remotely. The platform is accessed by simply scanning a QR code. There is no need to download or install an app. Therefore, support is available quickly and conveniently at any location, exactly when it is needed.






- [View Sqanit pricing details and edition comparison](https://www.g2.com/products/sqanit/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+04%3A57%3A28+-0500&secure%5Bsession_id%5D=34324182-5990-4544-884f-8032063c55f9&secure%5Btoken%5D=1202443965a5020bd95233d59782e2adff38f9f5596276778fd339918fbf7758&format=llm_user)

## Sqanit Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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