Smitey builds Smitey Ticket-System, a helpdesk and ticket system for IT support teams. Customers run it on their own server or VPS, on Windows or Linux. Their team then works in any web browser. Tickets, customer data and emails stay in the customer's own infrastructure, because Smitey sells its software for self-hosting only. A license is a one-time purchase per major version, without a subscription or per-agent fees. The interface is available in 30 languages. Smitey was founded in 2026 in Essen, Germany, by software developer Thorsten Nierfeld. Customers get support directly from the developer who builds the product.