Total Products under this Category: 126
Last updated: November 01, 2026
Why You Can Trust G2's Software Rankings:
G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
Highlighted products: Touch Stay, HelloShift, Canary Technologies, Medallia Concierge, Trumpia, GuestTouch, and Xperium by RepUp.
Underlying data: [Grid® JSON](https://www.g2.com/categories/guest-messaging/grids.json?focus%5B%5D=touch-stay&focus%5B%5D=helloshift&focus%5B%5D=canary-technologies&focus%5B%5D=medallia-concierge&focus%5B%5D=trumpia&focus%5B%5D=guesttouch&focus%5B%5D=xperium-by-repup)
MyStay provides a mobile website and smartphone app for better communication between hotels and guests.
𝐍𝐞𝐱𝐭𝐆𝐞𝐧 𝐆𝐮𝐞𝐬𝐭 | 𝐑𝐞𝐝𝐞𝐟𝐢𝐧𝐢𝐧𝐠 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐰𝐢𝐭𝐡 𝐂𝐨𝐧𝐭𝐚𝐜𝐭𝐥𝐞𝐬𝐬 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 NextGen Guest is a leading hospitality platform for contactless mobile check-ins, provides pre-arrival upsell services and personalizes communication, without compromising on the quality of services. NexGen Guest is an intuitive, end-to-end guest management system that helps hoteliers in digitizing their hotel processes, increasing profitability and performance. Overall, it brings the whole guest management system to your fingertips. • Contactless Check-in/Checkout • Digital Compendium & In-room Services • Pre-arrival Upsell Services • Real-time Guest Messaging & Requests • Centralized Dashboard & Reporting Our technology is transforming how hotels operate, making them more agile, guest-focused, and future-ready. Welcome to what’s next in hospitality.
The mobile-first web app reimagines the guest experience. A combination of direct messaging, activity alerts, and engaging content, helps property managers dramatically improve the guest experience and automate recurring tasks.
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Optii provides housekeeping management software designed to streamline operations, maximize productivity and improve your bottom line.
Otelya is an AI receptionist built exclusively for the Italian hospitality sector. It answers your guests 24/7 — on email, WhatsApp, phone, bookings and website — in 30+ native languages (no machine translation), for hotels, agriturismos, B&Bs, vacation rentals, chalets, historic estates, yachts and glamping. THE PROBLEM IT SOLVES Most booking inquiries arrive outside business hours (evening, weekend, night). Without someone answering within minutes, the guest moves on to the competitor. Otelya replies in under 8 seconds, qualifies the request, handles FAQs (parking, pets, cancellation policy, check-in times), and hands over to the owner only the conversations that truly need a human decision. HOW IT WORKS 1. Connect your channels: WhatsApp Business (via Twilio or Meta Cloud API), email with domain forwarding, iCal calendars from Booking.com/Airbnb/VRBO, website widget 2. Define your property's voice and upload hours, prices, services and rules — Otelya learns in minutes 3. From day one it answers automatically, filtering repetitive inquiries and passing you only the conversations worth your time KEY FEATURES • Multichannel AI receptionist: email, WhatsApp, phone, bookings, website — one unified inbox • 30+ native languages with automatic language detection • Zero hallucinations: Otelya uses ONLY the information from your Property Context, never external sources • Smart handoff to your team when human judgment is required (special discounts, emotional requests) • Integrated guest and supplier CRM • Social Autopilot: 21 Instagram/Facebook/TikTok posts + 2 SEO blog articles every week, in your property's tone • AI-managed reviews on Google, Booking, TripAdvisor • Real-time analytics: channel volumes, guest languages, hours saved, weekly email report • Automated monthly guest newsletter with personalized discount codes • GDPR-compliant, data hosted in the EU, encryption in transit and at rest WHO IT'S FOR Hotels, agriturismos, B&Bs, vacation rentals, castles and historic estates, chalets, yachts, spas, hostels, glamping, campgrounds. Otelya adapts tone and priorities to each specific property type. PRICING Monthly €199/month — Quarterly €169/month (-15%) — Half-yearly €149/month (-25%) — Annual €119/month (-40%). No setup fees, no per-message costs. 14-day free trial, no credit card required. Cancel anytime in one click from the dashboard. TEAM Founded by Alfio Moretti. Currently in beta with 4 Italian pilot properties (Umbria, Tuscany). Proprietary AI engine trained specifically for Italian hospitality.
Guest communications made simple with Otrum Digital Signage.
Reach millions of new customers anywhere and anytime with a Phunware-powered mobile application. Engage your customers when and where they are to drive incremental revenue and reduce operating costs. Real-time Location Based Services (LBS) provide app-enabled indoor mapping, navigation and wayfinding, proximity-based engagement, and more. Our software can be added to your existing app or we can create an experience just for you.
Runnr.ai's Proactive Messaging solution automates guest communication throughout the entire guest journey, from booking to checkout. By integrating seamlessly with property management systems (PMS), it delivers timely, personalized messages via preferred channels like WhatsApp and SMS, ensuring high engagement and enhancing the overall guest experience.
Ivy in an AI powered text messaging solution that texts you with guests -- from before they arrive at your hotel until they check out. Ivy can handle routine guest inquiries, offer personalized upsells such as late check out or room upgrades. She can also personalize hotel amenities for your guests based on their preferences.
A dirty room or malfunctioning electronics can turn an otherwise pleasant experience into an unhappy stay. Refine your guest service standards with real-time visibility using rGuest Service and stay on top of all your maintenance requests.
Lets you take advantage of hotel amenities with ease.
Providing hotels with engagement, operational, & marketing solutions to improve brand reputation, optimize property performance, & increase guest loyalty.
RunShiftRun is a cloud platform that uses revolutionary technology to simplify, enhance, and coordinate communication for all types of hotels. The program is designed to handle operations and marketing needs by assisting management, employees and guests to connect together in a more efficient way in order to improve overall revenue and guest satisfaction.
