Best Guest Messaging Software - Page 7

How Many Guest Messaging Software Products Does G2 Track?

Total Products under this Category: 114

Category Stats (Sep 2026)

  • Average Rating: 4.42/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Touch Stay (+0.18%) - Among all products in this category, Touch Stay recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Guest Messaging Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 200+ Authentic Reviews
  • 114+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Guest Messaging Software

G2 Grid® for Guest Messaging Software plotting products by satisfaction and market presence

Highlighted products: Touch Stay, Canary Technologies, Medallia Concierge, Trumpia, GuestTouch, and Xperium by RepUp.

Underlying data: [Grid® JSON](https://www.g2.com/categories/guest-messaging/grids.json?focus%5B%5D=touch-stay&focus%5B%5D=canary-technologies&focus%5B%5D=medallia-concierge&focus%5B%5D=trumpia&focus%5B%5D=guesttouch&focus%5B%5D=xperium-by-repup)

Revinate Ivy

Ivy in an AI powered text messaging solution that texts you with guests -- from before they arrive at your hotel until they check out. Ivy can handle routine guest inquiries, offer personalized upsells such as late check out or room upgrades. She can also personalize hotel amenities for your guests based on their preferences.

Who Is the Company Behind Revinate Ivy?

  • Seller: Revinate
  • Year Founded: 2009
  • HQ Location: Palo Alto, US
  • Twitter: @revinate
    5,803 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    296 employees on LinkedIn®

Rezi

Who Is the Company Behind Rezi?

rGuest Service

A dirty room or malfunctioning electronics can turn an otherwise pleasant experience into an unhappy stay. Refine your guest service standards with real-time visibility using rGuest Service and stay on top of all your maintenance requests.

Who Is the Company Behind rGuest Service?

  • Seller: Agilysys
  • Year Founded: 1963
  • HQ Location: Alpharetta, Georgia
  • Twitter: @agilysys
    3,244 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,932 employees on LinkedIn®
  • Ownership: NASDAQ: AGYS

Roomatic

Lets you take advantage of hotel amenities with ease.

Who Is the Company Behind Roomatic?

Routier

Providing hotels with engagement, operational, & marketing solutions to improve brand reputation, optimize property performance, & increase guest loyalty.

Who Is the Company Behind Routier?

RueBaRue

Who Is the Company Behind RueBaRue?

  • Seller: RueBaRue
  • Year Founded: 2014
  • HQ Location: Cambridge, US
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Run Shift Run

RunShiftRun is a cloud platform that uses revolutionary technology to simplify, enhance, and coordinate communication for all types of hotels. The program is designed to handle operations and marketing needs by assisting management, employees and guests to connect together in a more efficient way in order to improve overall revenue and guest satisfaction.

Who Is the Company Behind Run Shift Run?

  • Seller: Run Shift Run
  • Year Founded: 2016
  • HQ Location: Wake Forest, US
  • Twitter: @runshiftrun
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Scanotel

Experience Seamless Hospitality with Scanotel, We unify guest services and streamline operations through QR-driven solutions, facilitating efficient room service, contactless dining, and instant mobile messaging for enhanced communication and guest satisfaction.

Who Is the Company Behind Scanotel?

Smart Connect

Smart Connect immerses your guests in a powerful experience that visually and audibly stimulates a true sense of your Hotel's Look & Feel. Messages arrive in the Guest’s native language, protected by a patented secure privacy technology considered the best in the world today.

Who Is the Company Behind Smart Connect?

Solonis HMS

Solonis is an intuitive property management system powered by business intelligence that offers the hospitality industry a single, robust solution for managing hotels, resorts, and corporate housing. Its ease of use, streamlined onboarding, and 24/7 support make it the preferred PMS solution. Headquartered in San Diego, Solonis is the vision of hospitality experts and technologists who believe it is time for a new era of property management. For more information, visit solonis.com.

Who Is the Company Behind Solonis HMS?

  • Seller: Solonis
  • Year Founded: 1983
  • HQ Location: Melbourne, AU
  • LinkedIn® Page: www.linkedin.com
    198 employees on LinkedIn®

Suzy AI

Suzy AI automates guest communication for independent hotels and motels. Guests text or call and get accurate answers in under 2 seconds grounded in your property's specific FAQ data, never guessing. The SMS Shield handles inbound texts with confidence scoring, sentiment routing, and an emergency safety gate that bypasses AI for crisis keywords. Voice AI answers calls automatically. Everything is A2P 10DLC compliant for US carriers. Unlike others which are built for hotel chains, Suzy is purpose-built for independent motel operators, no PMS required, transparent pricing starting at $349/month, and a 30-day outcome guarantee.

Who Is the Company Behind Suzy AI?

Tapendium

Tapendium is an innovative digital solution designed to replace traditional printed compendiums in hotel rooms, offering a tablet-based platform that enhances guest engagement and streamlines hotel operations. By consolidating various in-room services into a single, user-friendly interface, Tapendium provides guests with easy access to information, services, and amenities, thereby elevating their overall experience. Key Features and Functionality: - Digital Concierge Services: Offers guests comprehensive information about hotel services, local attractions, and amenities through an intuitive tablet interface. - In-Room Dining and Service Requests: Enables guests to place room service orders, make restaurant reservations, and request housekeeping services directly from the tablet. - Integrated Telephony: Incorporates full telephone functionality, allowing room-to-room, room-to-hotel, and external calls via the Tapendium Phone App. - Real-Time Communication: Facilitates instant messaging between guests and hotel staff, enhancing responsiveness and service quality. - Room Controls: Allows guests to adjust room settings such as lighting and air conditioning through the tablet interface. Primary Value and Solutions Provided: Tapendium addresses several challenges faced by the hospitality industry by: - Enhancing Guest Satisfaction: Provides a modern, interactive platform that caters to the digital preferences of today's travelers, leading to improved guest experiences. - Increasing Revenue: Encourages additional spending through easy access to room service, spa bookings, and other hotel services, thereby boosting ancillary revenue. - Reducing Operational Costs: Eliminates the need for printed materials and consolidates multiple in-room devices, resulting in cost savings and more efficient operations. - Improving Communication: Enables real-time updates and personalized offers, allowing hotels to communicate effectively with guests and respond promptly to their needs. By integrating Tapendium, hotels can modernize their in-room offerings, meet the evolving expectations of guests, and achieve a competitive edge in the hospitality market.

Who Is the Company Behind Tapendium?

  • Seller: Tapendium
  • Year Founded: 2015
  • HQ Location: Melbourne, AU
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Unified inbox

Runnr.ai's Unified Inbox is a centralized platform designed for the hospitality industry, enabling accommodations to manage all guest communications seamlessly. By consolidating messages from channels such as WhatsApp, SMS, Booking.com, and webchat into a single interface, it streamlines operations and enhances guest service.

Who Is the Company Behind Unified inbox?

  • Seller: Runnr.ai
  • Year Founded: 2022
  • HQ Location: Utrecht, NL
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®
Neya Kumaresan
NK
Researched and written by Neya Kumaresan
Updated October 3, 2024