Best Genesys AppFoundry Marketplace - Page 9

Interaction Bots

Avtex can help you evolve your customer experience capabilities through chatbot technology that utilizes the Microsoft Bot Framework and Cortana intelligent services. In situations where customers want to simply provide or discover information, a chatbot can typically handle those tasks without requiring a person to interact directly. When tasks like information gathering are required to give context to customer interactions, a chatbot can add efficiency by stepping in until the situation requires the attention of an actual person. Avtex has developed different features that you can use separately or together to create a unique chatbot experience.

Average Rating: 5.0/5.0

Total Reviews: 1

InteractionSync for PureCloud

By combining the best of both worlds, Avtex InteractionSync for PureCloud uses the features of PureCloud to handle queuing, routing, measuring and reporting and synchronizes key data to Dynamics 365 to ensure consistent tracking of your customer's journey and produce the greatest customer experiences.

Ipiphany

Ipiphany by Touchpoint Group is a New Zealand–based AI feedback analytics platform that helps organisations understand why customers feel the way they do. Touchpoint Group has over 20 years of experience in enterprise CX and analytics, serving banks, insurers, telcos, and utilities across New Zealand, Australia, the UK, and North America. Ipiphany automatically analyses millions of customer comments from surveys, app reviews, complaints, and other feedback sources. It uses natural-language processing (NLP) and machine-learning models to identify themes, detect sentiment, and rank the root causes behind satisfaction, churn, and app ratings. Teams use Ipiphany to replace manual tagging with instant, explainable insights. The platform highlights key drivers of CX issues, connects every result to verbatim evidence, and allows users to ask questions in plain English - saving weeks of analysis time and helping teams focus on action, not data wrangling.

iProov Face Verifier

iProov offers consented, effortless and secure face biometric authentication. Patented AI deep learning technology assures that a user is genuinely present when remotely authenticating on any device with a user facing camera. The solution is compliant with international standards such as ISO 30107-3 tested by the UK National Physical Laboratory and ISO 27001:2013. iProov Face Verifier can be used for passwordless, multi factor or step-up authentication.

IST Sentiment Analysis

IST's Sentiment Analysis solution offers businesses the chance to listen in on their customers’ conversations across all social media platforms. It can decipher whether customers comments are positive, negative or neutral automatically. It can also determine possible sale opportunities by steering comments that contain questions.

iTerpret Language Services

iTerpret provides a simple, fast and affordable solution which helps your employees communicate with customers who don't speak the local language or members of the deaf community who require a sign language interpreter.

iVision WallBoards

iVision Plus wallboards empower and motivate agents to do better by providing them with real-time performance statistics in most interactive designs.

Kvantum

Kvantum is the marketing performance analytics company, building technology that fundamentally changes the way brands measure the marketing impact on sales. Kvantum has combined the machine learning and econometric modeling into its proprietary Marketing Science Platform that can measure the short term and long term incremental effect of marketing with minimum possible data points. Brands can work with Kvantum in three ways: by licensing the Kvantum Platform for data management, visualization & algorithmic attribution; by managing cross-channel campaigns in real-time using the Kvantum Platform (Product & Services); by working with Kvantum to solve your toughest media measurement challenge (Custom Solution). The company is headquartered in SF Bay Area and works with Top Retail, CPG and eCommerce brands across US, Canada, Australia, Europe, and Asia. Over the past years, we have helped clients increase their digital ROI from 30% to 60%, while maintaining spend levels. For more information on Kvantum Inc. visit www.kvantuminc.com and contact our Sales Team at sales@kvantuminc.com Specifically Kvantum provides solutions for following: 1. Marketing Mix Modeling 2. Marketing Optimization 3. Multi-Channel Attribution 4. Social Media Performance Measurement 5. Cross-channel Measurement 6. Data Foundation 7. Consumer Analytics 8. Online to Offline Attribution

Average Rating: 4.0/5.0

Total Reviews: 1

Lexonis Essentials

Our competency management software – Lexonis Essentials – helps you view, manage and share job and competency data from one secure online location.

Lynn

Lynn is an integration environment to provide Pure Cloud omnichannel. It’s designed to manage interactions with the ability to implement AI-based self-service, visual IVR, with historical data analysis. All in a single platform managed in the Cloud.

Melissa Data Directory Info for PureConnect

Melissa Data Directory Info for PureConnect is a specialized integration designed to enhance the Genesys PureConnect platform by providing comprehensive, accurate, and up-to-date consumer data. This solution leverages Melissa's extensive datasets to enrich customer profiles, enabling organizations to deliver more personalized and efficient customer experiences. Key Features and Functionality: - Comprehensive Consumer Data: Access to over 247 million U.S. household records with more than 300 data fields, including demographic, lifestyle, and contact information. - Real-Time Data Enrichment: Seamless integration with PureConnect allows for real-time enhancement of customer records, ensuring data accuracy and completeness. - Advanced Search Capabilities: Utilize Melissa's People Search API to append missing contact details using minimal input, such as a name, to retrieve current and previous addresses, phone numbers, and emails. - Data Quality Monitoring: Implement active data quality measures with real-time alerts for changes in customer or property records, ensuring up-to-date and reliable data. Primary Value and Problem Solved: By integrating Melissa Data Directory Info with PureConnect, organizations can significantly improve their customer data quality, leading to more personalized interactions and enhanced customer satisfaction. This solution addresses common challenges related to incomplete or outdated customer information, enabling businesses to make informed decisions, streamline operations, and foster stronger customer relationships.

Miratech InsightCX

InsightCX delivers Schedule, Performance, and Adherence reports to the right people at the right time throughout your organization. This allows managers to easily focus on their departments and responsibilities. InsightCX creates actionable solutions with drill downs into the data to identify the core issues.

MobileAgent Solution

The Mobile Agent is a solution that integrates/interfaces with the Genesys framework to bring an agent desktop to the smartphones world. The android agent mobile application gives user-agents the tools they need to work with and helps to make themselves available for customer requests - any time, any place. It makes agents more productive and delivering a far superior customer experience.

Mobile Office for Genesys

Mobile Office for Genesys Cloud is the Mobile App that allows you to handle all types of Genesys interactions directly on your phone in a secure manner. It serves as a valuable extension to your desktop version of Genesys Cloud for your mobile workforce. Available for iOS and Android via AppFoundry.

Average Rating: 5.0/5.0

Total Reviews: 5

M-Talk

M-Talk is an advanced chat system optimized for contact center operations, enabling seamless integration of web, LINE, and proprietary app inquiries into a unified management platform. By connecting with Genesys Cloud, M-Talk facilitates a cohesive support experience by integrating sophisticated chat capabilities with telephony services. This integration allows for efficient agent status management and consolidated reporting, providing a comprehensive overview of all communication channels. Key Features and Functionality: - Unified Inquiry Management: Consolidates customer interactions from web, LINE, and proprietary applications into a single interface, streamlining the support process. - Seamless Chat and Telephony Integration: Enables agents to transition from chat to voice calls effortlessly, ensuring a consistent and efficient customer support experience. - Agent Status Management: Provides tools for monitoring and controlling agent statuses, enhancing operational efficiency and resource allocation. - Integrated Reporting: Combines chat and telephony data into unified reports, offering comprehensive insights into customer interactions and agent performance. - Bot Integration: Supports the incorporation of bots to blend human and automated services, enhancing response times and service availability. Primary Value and User Solutions: M-Talk addresses the challenge of managing multiple communication channels by providing a centralized platform that integrates chat and telephony services. This integration ensures a consistent and efficient support experience for customers while offering agents the tools to manage interactions effectively. By unifying various communication channels and incorporating automation through bot integration, M-Talk enhances operational efficiency, reduces response times, and improves overall customer satisfaction.