# Best Genesys AppFoundry Marketplace - Page 9

## How Many Genesys AppFoundry Marketplace Products Does G2 Track?

**Total Products under this Category:** 211

### Category Stats (Aug 2026)

- **Average Rating:** 4.39/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Genesys AppFoundry Marketplace Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 5,200+ Authentic Reviews
- 211+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

**Sponsored**

### Cobrowse.io

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2450&secure%5Bchosen_at%5D=2026-08-03T22%3A46%3A16Z&secure%5Bdisplayable_resource_id%5D=2450&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2450&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126970&secure%5Bresource_id%5D=2450&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fgenesys-appfoundry-marketplace%3Fpage%3D9&secure%5Btoken%5D=62987ed9e889354764a3eb17629f26c7ccac01745b3304179f6879932747d92c&secure%5Burl%5D=https%3A%2F%2Fcobrowse.io%2F&secure%5Burl_type%5D=company_website)

### [InstGenesys](https://www.g2.com/products/instgenesys/reviews)

The instGenesys connector provides an integration between Instagram and Genesys PureEngage contact center platform. The connector automatically routes Instagram customer interactions related to your organization to the skilled agents trained to respond to Instagram feeds.

#### Who Is the Company Behind InstGenesys?

- **Seller:** [IST Networks](https://www.g2.com/sellers/ist-networks)
- **Year Founded:** 2002
- **HQ Location:** Cairo, EG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fbc67e62a277f29c5aca3365b50cc479b94ded312c697e9563349d77e4af130&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fist-networks&secure%5Burl_type%5D=linkedin_company_website)  
452 employees on LinkedIn®

### [Interaction Archive Player](https://www.g2.com/products/interaction-archive-player/reviews)

Simply by specifying a source location for the interactions to be played users can access recorded calls and screen recordings directly from an archive storage location. The application automatically determines if the selected interaction is encrypted or not and applies the appropriate decryption processes.

#### Who Is the Company Behind Interaction Archive Player?

- **Seller:** [Interaction Solutions](https://www.g2.com/sellers/interaction-solutions)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Interaction Bots](https://www.g2.com/products/interaction-bots/reviews)

Avtex can help you evolve your customer experience capabilities through chatbot technology that utilizes the Microsoft Bot Framework and Cortana intelligent services. In situations where customers want to simply provide or discover information, a chatbot can typically handle those tasks without requiring a person to interact directly. When tasks like information gathering are required to give context to customer interactions, a chatbot can add efficiency by stepping in until the situation requires the attention of an actual person. Avtex has developed different features that you can use separately or together to create a unique chatbot experience.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Interaction Bots?

- **Ease of Use:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Interaction Bots?

- **Seller:** [Avtex](https://www.g2.com/sellers/avtex-9ccf6ee6-0884-4574-8f7b-b856ca229181)
- **Year Founded:** 1972
- **HQ Location:** Bloomington, MN
- **Twitter:** @avtex  
1,135 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dff4ebebfbab1d7fb9f9725b91b245dee6d192d44cb0d7dbd80aff707033048f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Favtex-solutions&secure%5Burl_type%5D=linkedin_company_website)  
168 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Interaction Bots?

**["Engaging chatbot for customer engagement at the right time"](https://www.g2.com/survey_responses/interaction-bots-review-4255902)**

**Rating:** 5.0/5.0 stars

_— Manish K._

[Read full review](https://www.g2.com/survey_responses/interaction-bots-review-4255902)

#### What Are G2 Users Discussing About Interaction Bots?

- [What is Interaction Bots used for?](https://www.g2.com/discussions/what-is-interaction-bots-used-for)

### [InteractionSync for PureCloud](https://www.g2.com/products/interactionsync-for-purecloud/reviews)

By combining the best of both worlds, Avtex InteractionSync for PureCloud uses the features of PureCloud to handle queuing, routing, measuring and reporting and synchronizes key data to Dynamics 365 to ensure consistent tracking of your customer's journey and produce the greatest customer experiences.

#### Who Is the Company Behind InteractionSync for PureCloud?

- **Seller:** [Avtex](https://www.g2.com/sellers/avtex-9ccf6ee6-0884-4574-8f7b-b856ca229181)
- **Year Founded:** 1972
- **HQ Location:** Bloomington, MN
- **Twitter:** @avtex  
1,135 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dff4ebebfbab1d7fb9f9725b91b245dee6d192d44cb0d7dbd80aff707033048f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Favtex-solutions&secure%5Burl_type%5D=linkedin_company_website)  
168 employees on LinkedIn®

### [Ipiphany](https://www.g2.com/fr/products/ipiphany/reviews)

Ipiphany par Touchpoint Group est une plateforme d'analyse de feedback basée sur l'IA en Nouvelle-Zélande qui aide les organisations à comprendre pourquoi les clients ressentent ce qu'ils ressentent. Touchpoint Group a plus de 20 ans d'expérience dans le domaine de l'expérience client (CX) et de l'analyse, au service des banques, des assureurs, des opérateurs télécoms et des services publics en Nouvelle-Zélande, en Australie, au Royaume-Uni et en Amérique du Nord. Ipiphany analyse automatiquement des millions de commentaires de clients provenant d'enquêtes, d'avis d'applications, de plaintes et d'autres sources de feedback. Il utilise le traitement du langage naturel (NLP) et des modèles d'apprentissage automatique pour identifier les thèmes, détecter le sentiment et classer les causes profondes de la satisfaction, de l'attrition et des évaluations d'applications. Les équipes utilisent Ipiphany pour remplacer le marquage manuel par des insights instantanés et explicables. La plateforme met en évidence les principaux moteurs des problèmes de CX, relie chaque résultat à des preuves verbatim, et permet aux utilisateurs de poser des questions en anglais simple - économisant des semaines de temps d'analyse et aidant les équipes à se concentrer sur l'action, pas sur la gestion des données.

#### Who Is the Company Behind Ipiphany?

- **Vendeur:** [Ipiphany](https://www.g2.com/fr/sellers/ipiphany)
- **Année de fondation:** 2000
- **Emplacement du siège social:** Parnell, NZ
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ad461ac900a2ba5e5381c1a56c11e35480968f0e5d9270bfd1a8707bac97a64b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftouchpointgroup&secure%5Burl_type%5D=linkedin_company_website)  
27 employés sur LinkedIn®

### [iProov Face Verifier](https://www.g2.com/products/iproov-face-verifier/reviews)

iProov offers consented, effortless and secure face biometric authentication. Patented AI deep learning technology assures that a user is genuinely present when remotely authenticating on any device with a user facing camera. The solution is compliant with international standards such as ISO 30107-3 tested by the UK National Physical Laboratory and ISO 27001:2013. iProov Face Verifier can be used for passwordless, multi factor or step-up authentication.

#### Who Is the Company Behind iProov Face Verifier?

- **Seller:** [iProov](https://www.g2.com/sellers/iproov)
- **Year Founded:** 2011
- **HQ Location:** London, England, United Kingdom
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd3bfe270a454777e1a99f6a56a60080d2d5e3e42d90b270d9585ab9a5342225&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fiproov&secure%5Burl_type%5D=linkedin_company_website)  
206 employees on LinkedIn®

### [IST Sentiment Analysis](https://www.g2.com/products/ist-sentiment-analysis/reviews)

IST's Sentiment Analysis solution offers businesses the chance to listen in on their customers’ conversations across all social media platforms. It can decipher whether customers comments are positive, negative or neutral automatically. It can also determine possible sale opportunities by steering comments that contain questions.

#### Who Is the Company Behind IST Sentiment Analysis?

- **Seller:** [IST Networks](https://www.g2.com/sellers/ist-networks)
- **Year Founded:** 2002
- **HQ Location:** Cairo, EG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fbc67e62a277f29c5aca3365b50cc479b94ded312c697e9563349d77e4af130&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fist-networks&secure%5Burl_type%5D=linkedin_company_website)  
452 employees on LinkedIn®

### [iTerpret Language Services](https://www.g2.com/products/iterpret-language-services/reviews)

iTerpret provides a simple, fast and affordable solution which helps your employees communicate with customers who don't speak the local language or members of the deaf community who require a sign language interpreter.

#### Who Is the Company Behind iTerpret Language Services?

- **Seller:** [iTerpret](https://www.g2.com/sellers/iterpret)
- **HQ Location:** New York,NY
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [iVision WallBoards](https://www.g2.com/products/ivision-wallboards/reviews)

iVision Plus wallboards empower and motivate agents to do better by providing them with real-time performance statistics in most interactive designs.

#### Who Is the Company Behind iVision WallBoards?

- **Seller:** [NovelVox](https://www.g2.com/sellers/novelvox)
- **Year Founded:** 2008
- **HQ Location:** Roswell, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dfdbab1cef6abd7f6b386fc77920f4cd8d951e2155c11e2e58daaca87515b7ea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnovelvox&secure%5Burl_type%5D=linkedin_company_website)  
175 employees on LinkedIn®

### [Kvantum](https://www.g2.com/products/kvantum/reviews)

Kvantum is the marketing performance analytics company, building technology that fundamentally changes the way brands measure the marketing impact on sales. Kvantum has combined the machine learning and econometric modeling into its proprietary Marketing Science Platform that can measure the short term and long term incremental effect of marketing with minimum possible data points. Brands can work with Kvantum in three ways: by licensing the Kvantum Platform for data management, visualization & algorithmic attribution; by managing cross-channel campaigns in real-time using the Kvantum Platform (Product & Services); by working with Kvantum to solve your toughest media measurement challenge (Custom Solution). The company is headquartered in SF Bay Area and works with Top Retail, CPG and eCommerce brands across US, Canada, Australia, Europe, and Asia. Over the past years, we have helped clients increase their digital ROI from 30% to 60%, while maintaining spend levels. For more information on Kvantum Inc. visit www.kvantuminc.com and contact our Sales Team at sales@kvantuminc.com Specifically Kvantum provides solutions for following: 1. Marketing Mix Modeling 2. Marketing Optimization 3. Multi-Channel Attribution 4. Social Media Performance Measurement 5. Cross-channel Measurement 6. Data Foundation 7. Consumer Analytics 8. Online to Offline Attribution

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Kvantum?

- **Ease of Use:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Kvantum?

- **Seller:** [Kvantum](https://www.g2.com/sellers/kvantum)
- **Year Founded:** 2012
- **HQ Location:** Plano, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7e9f5869f35d45312a8736ff7c007145db192459523d3bf7e665ac6ae4c66dbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkvantum-inc-&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Kvantum?

**["User friendly"](https://www.g2.com/survey_responses/kvantum-review-526285)**

**Rating:** 4.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/kvantum-review-526285)

#### What Are G2 Users Discussing About Kvantum?

- [What is Marketing Attribution used for?](https://www.g2.com/discussions/marketing-attribution-what-is-marketing-attribution-used-for)
- [What is Marketing Attribution used for?](https://www.g2.com/discussions/what-is-marketing-attribution-used-for)

### [Lexonis Essentials](https://www.g2.com/products/lexonis-essentials/reviews)

Our competency management software – Lexonis Essentials – helps you view, manage and share job and competency data from one secure online location.

#### Who Is the Company Behind Lexonis Essentials?

- **Seller:** [Lexonis](https://www.g2.com/sellers/lexonis)
- **Year Founded:** 2010
- **HQ Location:** Milton Park, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3dec7522b65e80e8d21fba27d8fc112f7cdb77d0095cb25a4be9bf669a5591f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flexonis-ltd-%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

### [Lynn](https://www.g2.com/products/lynn/reviews)

Lynn is an integration environment to provide Pure Cloud omnichannel. It’s designed to manage interactions with the ability to implement AI-based self-service, visual IVR, with historical data analysis. All in a single platform managed in the Cloud.

#### Who Is the Company Behind Lynn?

- **Seller:** [e-Contact](https://www.g2.com/sellers/e-contact)
- **Year Founded:** 1999
- **HQ Location:** Santiago, CL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=90f6332a3550ea92bbe11963ae062c46ccc806006a82cfe3a50bf3dd0826d7b1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F97318&secure%5Burl_type%5D=linkedin_company_website)  
463 employees on LinkedIn®

### [Melissa Data Directory Info for PureConnect](https://www.g2.com/products/melissa-data-directory-info-for-pureconnect/reviews)

Melissa Data Directory Info for PureConnect is a specialized integration designed to enhance the Genesys PureConnect platform by providing comprehensive, accurate, and up-to-date consumer data. This solution leverages Melissa's extensive datasets to enrich customer profiles, enabling organizations to deliver more personalized and efficient customer experiences. Key Features and Functionality: - Comprehensive Consumer Data: Access to over 247 million U.S. household records with more than 300 data fields, including demographic, lifestyle, and contact information. - Real-Time Data Enrichment: Seamless integration with PureConnect allows for real-time enhancement of customer records, ensuring data accuracy and completeness. - Advanced Search Capabilities: Utilize Melissa's People Search API to append missing contact details using minimal input, such as a name, to retrieve current and previous addresses, phone numbers, and emails. - Data Quality Monitoring: Implement active data quality measures with real-time alerts for changes in customer or property records, ensuring up-to-date and reliable data. Primary Value and Problem Solved: By integrating Melissa Data Directory Info with PureConnect, organizations can significantly improve their customer data quality, leading to more personalized interactions and enhanced customer satisfaction. This solution addresses common challenges related to incomplete or outdated customer information, enabling businesses to make informed decisions, streamline operations, and foster stronger customer relationships.

#### Who Is the Company Behind Melissa Data Directory Info for PureConnect?

- **Seller:** [Avtex](https://www.g2.com/sellers/avtex-9ccf6ee6-0884-4574-8f7b-b856ca229181)
- **Year Founded:** 1972
- **HQ Location:** Bloomington, MN
- **Twitter:** @avtex  
1,135 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dff4ebebfbab1d7fb9f9725b91b245dee6d192d44cb0d7dbd80aff707033048f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Favtex-solutions&secure%5Burl_type%5D=linkedin_company_website)  
168 employees on LinkedIn®

### [Miratech InsightCX](https://www.g2.com/products/miratech-insightcx/reviews)

InsightCX delivers Schedule, Performance, and Adherence reports to the right people at the right time throughout your organization. This allows managers to easily focus on their departments and responsibilities. InsightCX creates actionable solutions with drill downs into the data to identify the core issues.

#### Who Is the Company Behind Miratech InsightCX?

- **Seller:** [Miratech](https://www.g2.com/sellers/miratech)
- **Year Founded:** 1989
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=517e541bc0d540458605d94b1a9dc2e5c02dbac7358a6def6a67b57168fbc184&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmiratech&secure%5Burl_type%5D=linkedin_company_website)  
967 employees on LinkedIn®

### [MobileAgent Solution](https://www.g2.com/products/mobileagent-solution/reviews)

The Mobile Agent is a solution that integrates/interfaces with the Genesys framework to bring an agent desktop to the smartphones world. The android agent mobile application gives user-agents the tools they need to work with and helps to make themselves available for customer requests - any time, any place. It makes agents more productive and delivering a far superior customer experience.

#### Who Is the Company Behind MobileAgent Solution?

- **Seller:** [ARC Consulting](https://www.g2.com/sellers/arc-consulting)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

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[Browse Genesys AppFoundry Marketplace Themes](/categories/genesys-appfoundry-marketplace/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated June 16, 2025

The Genesys AppFoundry Marketplace category features applications that offer services from advanced analytics to CRM integrations and workforce engagement tools. These solutions aim to improve customer interactions, optimize contact center operations, and enrich the agent experience by seamlessly connecting with Genesys products. Key features include real-time data synchronization, customizable reporting, API integration, and user-friendly interfaces to simplify complex customer journey processes. Products in this category can all be found in the Genesys AppFoundry Marketplace.

To qualify for inclusion in the Genesys AppFoundry Marketplace category, a product must:

- Be available for purchase or integration through the Genesys AppFoundry Marketplace
- Provide functionality that enhances or integrates with Genesys Cloud CX or related systems
- Offer features that improve customer service operations, such as automation, data integration, or enhanced communication capabilities

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