# Best Field Service Management Software - Page 42

## How Many Field Service Management Software Products Does G2 Track?

**Total Products under this Category:** 853

### Category Stats (Aug 2026)

- **Average Rating:** 4.41/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** fieldd (+41.19%) - Among all products in this category, fieldd recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Field Service Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 29,300+ Authentic Reviews
- 853+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Field Service Management Software
 ![G2 Grid® for Field Service Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/field-service-management/grids.png?focus%5B%5D=25952&focus%5B%5D=5422&focus%5B%5D=55257&focus%5B%5D=41285&focus%5B%5D=20433&focus%5B%5D=23672&focus%5B%5D=2732&focus%5B%5D=14037)

Highlighted products: Agentforce Field Service (formerly Salesforce Field Service), Jobber, ServiceNow Field Service Management, Field Nation, Connecteam, Jotform, SAP Field Service Management, and Housecall Pro.

Underlying data: [Grid® JSON](https://www.g2.com/categories/field-service-management/grids.json?focus%5B%5D=agentforce-field-service-formerly-salesforce-field-service&focus%5B%5D=jobber&focus%5B%5D=servicenow-field-service-management&focus%5B%5D=field-nation&focus%5B%5D=connecteam&focus%5B%5D=jotform&focus%5B%5D=sap-field-service-management&focus%5B%5D=housecall-pro)

**Sponsored**

### Fathom

Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=25&secure%5Bchosen_at%5D=2026-08-04T02%3A01%3A25Z&secure%5Bdisplayable_resource_id%5D=1567&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=156120&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=156120&secure%5Bresource_id%5D=25&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffield-service-management%3Fpage%3D42&secure%5Btoken%5D=42504cd8b23e6ecbb178070c5763f8813cf5376eb6f7b644de4343cc8337ce00&secure%5Burl%5D=https%3A%2F%2Fwww.fathom.ai%2F%3Futm_campaign%3Dg2_ads%26utm_source%3Dg2%26utm_medium%3Dpaidsearch%26utm_content%3Dclick_all&secure%5Burl_type%5D=custom_url)

### [Method:Field Services](https://www.g2.com/products/method-integration-inc-method-field-services/reviews)

Simplify every aspect of your business from job scheduling to invoicing with Method:Field Services. Your technicians can use the Method mobile app to efficiently plan the perfect route, create estimates, record job progress, and update work orders on the go. Grow your business faster by creating and emailing invoices from your phone after a job's done, accepting online payments from customers, and instantly syncing your transactions to QuickBooks with Method:Field Services.

#### Who Is the Company Behind Method:Field Services?

- **Seller:** [Method Integration Inc.](https://www.g2.com/sellers/method-integration-inc)
- **Year Founded:** 2010
- **HQ Location:** Toronto
- **Twitter:** @MethodCRM  
2,075 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5d78b6d56af15bee0d6ec97f954d7e71fae54a68b56974ff2fac60b145516bd4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F245963%2F&secure%5Burl_type%5D=linkedin_company_website)  
115 employees on LinkedIn®

### [MiCustomer](https://www.g2.com/products/micustomer/reviews)

MiCustomer is an All-In-One mobile end-to-end workforce management solution which tracks and displays real-time status of vehicles, jobs and resources in the field. MiFieldServices allows operations leads and engineers to monitor and better assist your crews remotely from your operation centers.

#### Who Is the Company Behind MiCustomer?

- **Seller:** [Avertra](https://www.g2.com/sellers/avertra)
- **Year Founded:** 2007
- **HQ Location:** Herndon, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0c5f2ea21b5cf5987396e58d6ea399bcefa79a55379b0b456fa69b47e31c8b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Favertra&secure%5Burl_type%5D=linkedin_company_website)  
200 employees on LinkedIn®

### [MiFusion Jobs & Field Service](https://www.g2.com/products/mifusion-jobs-field-service/reviews)

Job Cards & Field Service Quote, plan, track and invoice your jobs in one place Job Cards - Quoting integrated with Job Cards - Job scheduling and planning - Job Calendar with drag & drop functionality - Integrated stock and job expenses - Create invoices from jobs - Paperless job cards with web interface and tablet app - Capture time spent & stock used on jobs - Live job status & status log - Job card checklists - Job card photos taken on tablet app - Link documents to a job - Customer signature - Geo location tracking of your teams - Live dashboards and reporting - Stock reporting - Integrates with Fusion Software ERP and with numerous other accounting and ERP software Mobile App - Geo tracking & job check in - Navigate to job location - Add stock, parts and labour - Capture time spent - Checklist per job - Take photos on site - Get a customer signature - Auto generate an invoice on signoff

#### Who Is the Company Behind MiFusion Jobs & Field Service?

- **Seller:** [Fusion Software](https://www.g2.com/sellers/fusion-software)
- **Year Founded:** 2003
- **HQ Location:** Johannesburg, ZA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8266190a132b8f9cc364f03deb2694b2ede7b0445eb270e5d9705191888c25d3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffusion-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

### [MIMS](https://www.g2.com/products/arrow-labs-mims/reviews)

MIMS is an advanced workforce management solution, designed to improve operational efficiencies across companies' processes, workflows and human capital. Our machine-assisted framework of tools can be accessed via mobile, web and wearables, thus allowing employees to create and update on crucial work-related matters on a daily, real-time basis. Our customers experience significant gains of up to 40% in efficiency and reductions of 20% in operating costs.

#### Who Is the Company Behind MIMS?

- **Seller:** [Arrow Labs](https://www.g2.com/sellers/arrow-labs)
- **Year Founded:** 2011
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bee5f626e64573d0a0574cb7fa7b1bb738c668a8cc9ec594813cc0e76578a194&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Farrowlabsmims&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

### [Mobiess](https://www.g2.com/products/mobiess/reviews)

Mobiess is an industry leading independent, integrated mobile data collection platform, part of Bellrock Group Technology division's software suite of property and facilities management solutions. From audits, checks inspection forms to integrated work order management, asset surveying and lifecycle management software, Mobiess streamlines the on site data capture of field-based teams, improving service delivery, productivity and giving you all the tools needed to track and report on your field workforce. Our audits and inspections module allows organisations to digitise and streamline any check, audit, inspection, or compliance process with highly configurable forms and templates. Users can perform structured inspections directly on mobile devices, capture photographic evidence, log and manage actions, scan asset tags, enforce mandatory logic, and build detailed audit trails in real time. Our mobile-first inspection software enhances data accuracy, eliminates paper-based methods, and delivers consistent, quality reporting for risk assessments, compliance checks, and operational audits. Our asset surveying and lifecycle management module provides advanced capabilities for mobile asset data capture, condition surveying, and lifecycle tracking. Organisations can collect asset information across multiple projects and sites, verify and update condition data, and maintain dynamic, high-quality digital asset registers. Offline data capture and barcode/NFC support improve field data collection consistency and reduce manual effort, while condition reporting and lifecycle insights support better decision-making and long-term asset stewardship. Our integrated work order management module is a mobile field service platform designed purely to integrate with existing property, IWMS, or back-office systems, with standard integrations into many commonly used CAFMs. It enables field teams to manage work orders, task activities, timesheets, and status updates in real time with reliable offline capability. Live job execution visibility, automated workflows, and streamlined task communication improve field productivity, enhance operational control, and ensure high data integrity flows back to the core system. Learn more at www.mobiess.com

#### Who Is the Company Behind Mobiess?

- **Seller:** [Bellrock Group](https://www.g2.com/sellers/bellrock-group)
- **Year Founded:** 1995
- **HQ Location:** Leicester, GB
- **Twitter:** @BellrockFM  
1,364 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dca441893f773b80ccf3c77c2cea736556434e28fbc3a96e704d39aa95b837c8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbellrock-property-facilities-management&secure%5Burl_type%5D=linkedin_company_website)  
775 employees on LinkedIn®

### [Mobile Field Report](https://www.g2.com/products/mobile-field-report/reviews)

mfr® – Leading Field Service Management Software mfr® is a cloud-based Field Service Management software designed for service managers in medium-sized and large companies who want to digitize and optimize their field operations. The platform enables efficient field service planning, scheduling, and documentation, providing full transparency across all processes and resources. The mobile field service app ensures seamless data collection, real-time communication, and reliable offline use. AI-powered scheduling and route optimization boost efficiency, reduce errors, and increase first-time fix rates. Dynamic checklists and automated workflows streamline service delivery and maintenance planning, making processes faster and more consistent. Beyond dispatching and workforce management, mfr® integrates project management, mobile asset management, and resource planning into one scalable solution. With open APIs and standard integrations, it connects easily to existing ERP and CRM systems, ensuring smooth data flow across your business. Trusted by over 10,000 users, mfr® combines process expertise with innovative technology, helping service leaders achieve higher productivity, lower costs, and a better customer experience.

#### Who Is the Company Behind Mobile Field Report?

- **Seller:** [Simplias](https://www.g2.com/sellers/simplias)
- **Year Founded:** 2011
- **HQ Location:** Leipzig, DE
- **Twitter:** @Simplias  
119 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98e515b2763c21ed7c738dd8ac368180e139008cb5b2aabe487dc412d0e9593a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsimplias-gmbh&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Mobile Field Report?

**["Good billing and invoicing"](https://www.g2.com/survey_responses/mobile-field-report-review-4966723)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/mobile-field-report-review-4966723)

#### What Are G2 Users Discussing About Mobile Field Report?

- [What is Mobile Field Report used for?](https://www.g2.com/discussions/mobile-field-report-what-is-mobile-field-report-used-for)
- [What is Mobile Field Report used for?](https://www.g2.com/discussions/what-is-mobile-field-report-used-for)

### [Mobileforce FSM](https://www.g2.com/products/mobileforce-fsm/reviews)

Mobileforce's no-code Field Service Management (FSM) solution is uniquely designed to streamline field service operations, enabling increased service capacity, improved first-time fix rates, reduced costs and happier customers. Mobileforce FSM is also tightly integrated with your CRM, ERP and CPQ solutions. Mobileforce’s no-code FSM provides real-time tracking and reporting of: --Field service tasks & time --Technicians based on location, availability and skill level --Field projects and milestones --Required parts and inventory --Orders & status along with all corresponding digital proposals & forms Mobileforce’s no-code FSM is unique in its ability to help field services teams to: --Take advantage of sophisticated routing algorithms for field technicians based on location and skill, including detailed technician crew management and tracking capabilities --Have increased transparency between dispatchers, technicians and customers for more efficient, streamlined cross-team communications --Enjoy real-time inventory management for install and repair services to track parts inventory and update work orders with required orders --Simplify cross-sell, up-sell opportunities for additional services, so you don’t miss out on new revenue and service opportunities

#### Who Is the Company Behind Mobileforce FSM?

- **Seller:** [Mobileforce Software](https://www.g2.com/sellers/mobileforce-software)
- **Year Founded:** 2018
- **HQ Location:** Sunnyvale, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ef00ddece37a55fce195ef2faf18a94ae6ea31ba2bcca7cf1d4512d5094fc9f5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmobileforcesoftware%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

### [MobileFrame Field Service](https://www.g2.com/products/mobileframe-field-service/reviews)

Mobility solution for field personnel that provides information on work orders, warranty, inventory, timekeeping, scheduling, and more.

#### Who Is the Company Behind MobileFrame Field Service?

- **Seller:** [MobileFrame](https://www.g2.com/sellers/mobileframe)
- **Year Founded:** 2001
- **HQ Location:** Los Gatos, US
- **Twitter:** @MobileFrame  
1,529 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=50fd193978df943eb2ec6856279995c3f832c843a4bd12b3ba1d866bc1d11619&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmobileframe&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

### [MobileOne](https://www.g2.com/products/mobileone/reviews)

In a competitive market, all market interactions with the consumers represent opportunities to gain competitive advantage with better market information. Thus, promoters who interact with consumers face-to-face is a great source of insights. With the right tool for promoter management, organisations will be able to connect with the target consumers.

#### Who Is the Company Behind MobileOne?

- **Seller:** [MobileOne](https://www.g2.com/sellers/mobileone)
- **Year Founded:** 2011
- **HQ Location:** Petaling Jaya, MY
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0de86245fa6d5014289f830fdacb57391647c4b380670e418f200110707d4e78&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15254118&secure%5Burl_type%5D=linkedin_company_website)  
33 employees on LinkedIn®

### [Mobile Reach - Mobile Field Workforce Enablement](https://www.g2.com/products/mobile-reach-mobile-field-workforce-enablement/reviews)

Mobile Reach provides easy-to-use mobile apps designed to automate and improve field services for medium and large businesses.

#### Who Is the Company Behind Mobile Reach - Mobile Field Workforce Enablement?

- **Seller:** [Mobile Reach](https://www.g2.com/sellers/mobile-reach)
- **Year Founded:** 2000
- **HQ Location:** Cary, US
- **Twitter:** @MobileReach  
1,056 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88bb578ec6c47b9b0526f06595726de23e9787ec210cd2a91de8e1037dc5f22b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmobile-reach&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

### [Mobile Service App](https://www.g2.com/products/mobile-service-app/reviews)

Mobile Service (MS) for RSMC (Repair, Service, Maintenance & Construction) is a cloud-based field service management application. With MS, businesses have control over Scheduling & Dispatching, Ticket Management, GPS Tracking, Materials Management, and more. MS is a solution for field technicians to manage tickets, timesheets, route optimization, service history & payment processing directly in the field.

#### Who Is the Company Behind Mobile Service App?

- **Seller:** [Expert Service Solutions](https://www.g2.com/sellers/expert-service-solutions-b9ccfa1a-2e0d-4e8f-82d7-fb4741cee70e)
- **Year Founded:** 2003
- **HQ Location:** Poway, US
- **Twitter:** @ESS\_MobileApps  
89 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e8a20fdbe0be9c90aff00a72a3c1290f0ead32c8085de396d72d23fd4ce3a5ac&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2687121%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [Mobile Service Platform (MSP)](https://www.g2.com/products/mobile-service-platform-msp/reviews)

MSP (Mobile Service Platform) is an Android-based solution for digitalization of business processes. It is an effective connection between the back office and the field. It supports sales, sales promotions, installation, service and maintenance, distribution, transportation and other processes that take place in the field.

#### Who Is the Company Behind Mobile Service Platform (MSP)?

- **Seller:** [i-Rose d.o.o.](https://www.g2.com/sellers/i-rose-d-o-o)
- **Year Founded:** 1992
- **HQ Location:** Laško, SI
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f4d3ee45abab08b12cd74b0e68ee35e82d29b2661350fe5791f4ea70fa393e7f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fi-rose-d.o.o.%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

### [mobileX-Dispatch](https://www.g2.com/products/mobilex-dispatch/reviews)

With mobileX-Dispatch, the standard solution for resource planning and management, dispatchers have an overview of the resource planning process at all times

#### Who Is the Company Behind mobileX-Dispatch?

- **Seller:** [mobileX AG](https://www.g2.com/sellers/mobilex-ag)
- **Year Founded:** 2000
- **HQ Location:** Munich, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dbfa804cd51da582a11acae972da48f76518428aaa53580ca1cf07f0c4ebc1c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmobilex-ag%2F&secure%5Burl_type%5D=linkedin_company_website)  
51 employees on LinkedIn®

### [mobileX-MIP](https://www.g2.com/products/mobilex-mip/reviews)

mobileX-MIP for Field Service is a mobile software solution for service technicians in the field. Employees receive their orders on the go on their mobile device.

#### Who Is the Company Behind mobileX-MIP?

- **Seller:** [mobileX AG](https://www.g2.com/sellers/mobilex-ag)
- **Year Founded:** 2000
- **HQ Location:** Munich, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dbfa804cd51da582a11acae972da48f76518428aaa53580ca1cf07f0c4ebc1c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmobilex-ag%2F&secure%5Burl_type%5D=linkedin_company_website)  
51 employees on LinkedIn®

### [mobi.Result](https://www.g2.com/products/mobi-result/reviews)

By turning raw GPS data into actionable information with mobi.Result, users can see how investments in personnel, equipment, time, and money are influencing the bottom line. mobis GPS analytics allows users to see key metrics, such as cost-per-visit and revenue, and easily identify variances between actual and planned performance. With reliable, actionable information about operations, users can discover the impact customers and drivers have on revenue and cost.

#### Who Is the Company Behind mobi.Result?

- **Seller:** [Mobicorp](https://www.g2.com/sellers/mobicorp)
- **Year Founded:** 2000
- **HQ Location:** Oakville, Ontario, Canada
- **Twitter:** @mobi\_corp  
430 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d03166afbb84f0d0c8c1518da7e5d47da3f281843d511dac8ae961a6f65d74a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgeotab&secure%5Burl_type%5D=linkedin_company_website)  
2,584 employees on LinkedIn®

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Spotlight Categories

[User Research Tools](https://www.g2.com/categories/user-research)

[Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing)

[Project Management Software](https://www.g2.com/categories/project-management)

[Operational Risk Management Software](https://www.g2.com/categories/operational-risk-management)

[Board Management Software](https://www.g2.com/categories/board-management)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
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- [Call & Contact Center](/categories/call-contact-center)
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[Browse Field Service Management Themes](/categories/field-service-management/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated October 3, 2024

Field service management (FSM) software helps companies manage field-based workers by optimizing their positioning, availability, and skills as labor resources. These solutions are primarily used by companies that provide on-site service and technical expertise such as equipment maintenance, cleaning, repairs, moving, and/or delivery. The degree of technical expertise applied can vary from using their knowledge of cleaning methods, providing computer hardware support, to maintaining a city’s electrical grid.

Managers and supervisors use FSM software to organize scheduling, assignment, route planning, resource allocation, and work instruction to on-site field workers. Employees bring FSM software with them to provide updates on productivity, task completion, arrival/departure times, and technical support for any uncommon situations met on the job.

Field service management software usually integrates with software solutions such as [GIS software](https://www.g2.com/categories/gis) for location tracking; [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to find information about customers; and [product lifecycle management (PLM) software](https://www.g2.com/categories/plm) or [design software](https://www.g2.com/categories/design) for technical specifications and instructions for maintenance and repairs.

To qualify for inclusion in the Field Service Management (FSM) category, a product must:

- Provide features to dispatch workers based on the type of work, their availability, and the physical locations of customers
- Include functionality to help managers prioritize field work and optimize the resources allocated to each job
- Provide information to field workers on their tasks and how to achieve them
- Deliver dashboards and analytics for managers to track ongoing field activities and the performance of field workers

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