Best Feedback Analytics Software - Page 17

Sira

SKEEPERS Feedback Management

Skeepers connects brands and consumers through authentic experiences with our fully integrated one-stop-shop suite of UGC solutions. With Skeepers, brands authentically nurture consumer relationships, amplify reach, boost engagement, drive sales, and improve consumer retention. Our solutions make it easy to create, collect, manage, and activate UGC, effectively and at scale. Skeepers AI-powered Feedback Management solution enables brands to gather feedback with customized surveys at every touchpoint of the customer journey and transform each interaction into actionable insights. Distribute results with meaningful insights across your organization to better understand, anticipate, and nurture customer needs and relationships. Effectively turn the voice of your customers into prompt action and authentically create brand advocates.

Specific

Specific is an AI-powered in-product research platform that helps product teams collect qualitative user insights directly within their software. It falls under the category of user research and feedback software, and is designed for product managers, UX researchers, growth teams, and customer experience professionals looking to understand user behavior, sentiment, and motivations at scale. Unlike traditional surveys or scheduled interviews, Specific enables real-time, contextual research by embedding conversational surveys directly into your product. These surveys are powered by AI agents that ask personalized follow-up questions based on each user’s response—providing richer, more actionable insights without requiring manual analysis or coordination. Specific is especially useful for use cases such as Net Promoter Score (NPS) collection, feature validation, onboarding feedback, user satisfaction tracking, and continuous product discovery. It allows teams to move faster by integrating research into the live product experience, rather than relying on delayed, out-of-context user studies. Key features and value propositions include: - In-product feedback: Collect user responses inside your app or website, ensuring feedback is relevant and tied to specific user actions or moments. - Conversational surveys: AI-driven agents ask adaptive follow-up questions that uncover the “why” behind each response. - GPT-powered analysis: Automatically summarize qualitative data and extract key themes for faster decision-making. - Segment-based targeting: Trigger surveys based on user attributes or behavior to reach the right users at the right time. - Flexible integrations: Use SDKs and APIs to deploy surveys and export data into your existing workflows and analytics tools. Specific is built for modern, agile teams who want to continuously learn from their users without interrupting the user experience. By automating both the collection and analysis of qualitative feedback, it empowers teams to build more informed, user-centric products.

Spiral

Spiral is an AI-driven platform that transforms unstructured customer feedback into actionable insights, enabling businesses to detect and address emerging issues across various communication channels. By integrating seamlessly with existing CRM systems, Spiral provides a unified view of customer interactions, allowing organizations to proactively manage support, customer experience , and product-related concerns. Key Features and Functionality: - Unified Taxonomy of Actionable Intents: Spiral intelligently classifies all customer interactions into a cohesive framework, facilitating efficient tracking and management of support, CX, and product issues. - AI-Powered Insights: The platform's AI agent addresses complex support and CX queries, enhancing processes, operations, agent training, and product quality without the need for extensive data science expertise. - Rapid Deployment: Spiral can be integrated into existing CRM and contact center systems within days, preserving current workflows while adding advanced AI analysis capabilities. - Instant Return on Investment : By automating agent tagging and post-interaction summaries, Spiral reduces costs per contact and handling times, allowing teams to focus on assisting more customers. - Cost-Effective Enterprise-Grade AI: Spiral delivers powerful AI capabilities to teams of any size at a fraction of the cost, providing smarter insights without the burden of excessive SaaS expenses. - Seamless Integration: The platform integrates with most CRMs and data sources, ensuring prompt issue detection and data ownership, with information fed directly back to the organization. Primary Value and Problem Solved: Spiral addresses the challenge of managing and interpreting vast amounts of unstructured customer feedback by providing a centralized, AI-enhanced solution. It enables businesses to proactively identify and resolve customer issues before they escalate, leading to improved customer satisfaction and operational efficiency. By automating data analysis and reporting, Spiral reduces manual effort, accelerates response times, and supports data-driven decision-making, ultimately fostering a more customer-centric approach.

Student Voice

Student Voice offers consistent, accurate, relevant analysis of student free text comments including sector benchmarking, demographic and historical analysis. Our machine learning models are trained on data from over 100 universities allowing us to categorise and determine the sentiment of all of your institution's free-text comments. Our comprehensive reports allow you to make decisions on what your students are actually saying.

Sunbeam Feedback

Sunbeam is a feedback analytics platform that uses advanced AI and natural language processing (NLP) to analyze open-ended survey responses from employees and customers. It identifies common themes, highlights critical issues, and provides actionable recommendations to help organisations make informed decisions and drive meaningful change. Sunbeam is classified as a feedback analytics tool, suitable for HR teams, customer experience professionals, and senior leadership looking to unlock insights from unstructured text data. By integrating with existing survey tools like Qualtrics or Feedbackly, Sunbeam transforms raw feedback data into structured insights that are easy to understand and act upon. This makes it ideal for use cases such as employee engagement analysis, customer experience improvement, and organisational strategy development. Key Features: AI-Powered Text Analysis: Processes thousands of open-ended responses to identify key themes and trends, going beyond word clouds to deliver in-depth insights. Sentiment Analysis: Rates feedback sentiment by category (e.g., workload, management, growth) to help users understand employee and customer emotions. Actionable Insights: Prioritizes issues based on prevalence and impact, providing specific recommendations to address challenges. Customizable Dashboards: Interactive dashboards allow users to explore data in detail and track changes over time. Seamless Integration: Works with a wide range of data sources, including surveys, customer service tickets, and transcripts. Benefits: Helps organisations identify and address the root causes of feedback trends. Enables HR teams to design targeted engagement initiatives and measure their effectiveness. Empowers customer experience professionals to improve satisfaction and loyalty by responding to key themes. Provides senior leaders with a global perspective for strategic decision-making. Sunbeam is a powerful tool for organisations seeking to turn qualitative feedback into actionable insights, helping them uncover hidden opportunities and improve outcomes across the board.

SurveySensum Conversational Analytics

AI Text Analytics Software – Revolutionize Your VOC Analysis Turn 10,000 pieces of customer feedback into actionable insights — in just 5 minutes with 99% accuracy. SurveySensum’s AI-powered Text Analytics Software helps businesses automatically identify customer issues, sentiment, and emerging themes from open-ended feedback across channels like chat, emails, product reviews, social media, and call transcripts. Unlike traditional manual tagging tools, SurveySensum’s AI eliminates repetitive work and delivers high-accuracy, real-time insights — so you can make faster decisions and act on what matters most. The platform also allows you to refine and train the AI model with custom tags for better precision and control. Whether you're running NPS, CSAT, or Voice of Customer (VoC) programs, this tool helps CX, product, and marketing teams uncover key drivers of satisfaction and dissatisfaction — instantly.

Syncly

Synopsis

Synopsis is a French company established in early 2023, in Paris. Our company offers a tool to assist people in categorizing unstructured feedback and transforming it into actionable insights. Two main factors have driven the emergence of Synopsis: - Companies struggle to exploit the potential of qualitative data emerging from various sources such as reviews, social media, and support - AI and LLM provide a solution to gain a better understanding of this unstructured landscape. We firmly believe in the significance of processing customer feedback and qualitative studies, aiming to empower companies to finally access this valuable knowledge.

TalkToTheManager

Tattle

Build a better customer experience with Tattle. Our Customer Experience Improvement (CXI) platform collects feedback at every touch point of the customer journey. Tattle empowers hospitality leaders with the actionable data needed to boost guest satisfaction, optimize operational performance, and increase revenue. Tattle shares survey prompts with your guests across all channels, encouraging them to communicate while onsite, through loyalty apps, WiFi, or digital ordering platforms. Our causation-based survey approach collects more data points than traditional tools. Your brand will uncover the factors affecting each of your operational categories, so you know exactly what to improve. Our intuitive dashboard is designed to empower everyone—from general managers to corporate leaders— to work on the operational categories that will have the most impact on the customer experience. Unlike other feedback tools, Tattle uses the data to automatically provide improvement opportunities by location, group, and enterprise. It’s easy to monitor the direct impact of your team’s strategy on guest satisfaction scores and the progress towards goals. You’ll also have access to reporting and analytics, giving you a full view into trends over time, even down to the location and time of day.

Tatvam

Tatvam is a customer feedback analysis product that uses Machine Learning and AI to analyze all your guest feedback comments (online reviews, email surveys, support emails, etc.) and immediately show you what your guests are saying and how they feel about any specific area of your organization. This means you can see how guests feel about the food, the wifi, a specific ride, exhibit or event, or anything else you wish to investigate - without having guests fill out a 100 question survey!

Touchwork Platform

Touchwork offers a platform of customer feedback and audit solutions to help reduce risk, increase revenue and improve customer experience. In addition, Touchwork offers an allergy ordering solution that was developed based on customer feedback. Touchwork's platform is completely customizable and offers the following solutions: TxtTapScan&Tell (TxtandTell) - All-in-one real-time feedback solution that simplifies customer feedback. Using cell phones, tablets or PCs – customers can provide in-the-moment feedback, quickly and easily. Analytics allow you to identify likes and dislikes, needs and wants and flag any problems or requests in real-time. The solution can be accessed by text messaging, mobile web using easycode.com URLs or QR codes, email, NFC and social media. End users can respond easily to customers at the touch of a button with the option of GPT AI functionality for data analysis. ShowandTell - This is a complementary solution to TxtandTell to drive ongoing engagement and feedback. It allows you to showcase selected comments and management responses on digital signage. Students can see what others have to say and using images, GIFs, etc management can create a highly interactive experience. ShopandTell - Mystery Shopping Solution that enables you to track the performance of your operations, by emulating and measuring the customer experience and ensuring compliance with standards and procedure. All the steps to manage this process in-house are automated, with results available in real time. SurveyIT - White glove online survey solution connects seamlessly with our other solutions and eliminates the need for a third-party survey tool. Survey results are linked to campus locations to monitor trends over time and all of your customer feedback data is centralized on a single platform. Any type of survey can be created from simple to sophisticated, providing all the survey capabilities you need to solicit powerful customer feedback to make data-driven decisions. RequestIt - In-room notification that allows your customers to alert you of issues in conference rooms, event spaces, hotel rooms, etc. By scanning a QR code, customers can quickly alert IT, Facilities, Catering, House Keeping, etc. of an issue that needs to be resolved immediately. Not only will teams be notified but all data is tracked so repetitive issues can be addresses more strategically. OrderIt -a mobile food ordering solution designed to provide a safe, seamless, and stress-free dining experience for students, staff, and faculty with allergies and specialized dietary requirements. The app features a customizable allergy menu that automatically filters items at an ingredient level based on individual allergies, offering multiple safe options to choose from. Orders are printed with detailed information about allergens, special instructions, and product codes for added safety. MarketIt - Outbound marketing platform designed for mass texting and SMS campaigns. It allows you to engage customers or staff instantly and at scale, ensuring your messages are seen where they’re most likely to be read—on mobile devices. With SMS open rates as high as 98% compared to just 18% for emails, MarketIT delivers efficient, effective communication, helping you promote deals, announce events, and share important updates with ease. FIxIt -Make sure your everyday areas are clean, well maintained, and functional with Touchwork’s FixIT problem reporting solution. Don’t wait for little issues to evolve into significant ones that affect many people, increase liability and risk, and negatively influence the customer experience (CX)! FixIT allows users to report problems on the spot using their mobile phones by sending a text message or filling out a simple web form. Plus, with AI Insights you’re able to identify common issues, recurring patterns, and areas needing attention. CheckIT i- Inspections and assessment solution that makes your inspection process smooth and effective. It is a flexible, multi-channel solution for collecting, monitoring, and analyzing inspection data. It provides you with real-time information that can be acted upon immediately in a variety of ways: activating alerts, triggering business processes, and making and implementing executive decisions, just to name a few. GrabandTell - Product feedback solution that accelerates your ability to gather customer feedback on new or beta products. When you introduce a new product or want to test a potential new offering, timely and accurate customer feedback is essential to bringing anything new to market. Touchwork’s GrabandTell solution streamlines the product feedback process, allowing you to know whether your consumers like or dislike a product – or any component of it.

Average Rating: 4.5/5.0

Total Reviews: 1

Triagly

Triagly turns scattered customer feedback into clear product decisions. It collects feedback from email, Slack, Zendesk, website widgets, and CSV imports, then uses AI to classify, prioritize, and surface patterns across all of it. Product teams see which issues matter most, what's trending, and what needs attention now without spending hours reading through tickets. When questions come up, AI Chat lets teams ask anything about their feedback in plain language. Triagly is built for product teams who want to stop guessing and start building with confidence.

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