Best Experience Management Software - Page 22

livepro Knowledge Management

livepro’s premium knowledge management solution is widely trusted by contact centers and enterprise organizations around the world for its ability to deliver fast, accurate, and consistent information where it matters most. Purpose-built for high-demand service environments, livepro empowers agents with a centralized, easy-to-use platform that removes complexity and eliminates the need to search through lengthy documents. Instead, agents receive clear, concise answers—powered by AI-enhanced search and structured decision workflows—ensuring better outcomes in less time. livepro acts as a single source of truth, supporting teams with real-time access to accurate knowledge, reducing Average Handling Time (AHT), streamlining onboarding and training, improving compliance, and enhancing customer satisfaction. With robust governance tools and enterprise-grade auditing features, livepro also ensures that knowledge remains controlled, consistent, and compliant across every channel. As the only knowledge management solution with COPC Inc. approved technology provider status, livepro sets the global standard for operational excellence in customer service and support.

Average Rating: 4.8/5.0

Total Reviews: 167

Liz

LobbyCentral

With identity theft at an all time high, protecting personally identifiable information is now an important step for all businesses, not just those in health care.

Local Measure

LoginRadius

LoginRadius is a cloud-based consumer identity and access management (CIAM) solution that empowers businesses to deliver a delightful consumer experience. The developer-friendly Identity Platform provides a comprehensive set of APIs to enable authentication, identity verification, single sign-on, user management, and account protection capabilities such as multi-factor authentication on any web or mobile application. The company offers open source SDKs, integrations with over 150 third-party applications, pre-designed and customizable login interfaces, and best-in-class data security products. The platform is already loved by over 3,000 businesses with a monthly reach of 1.17 billion consumers worldwide. The company has been named as a leading industry player in consumer identity and access management (CIAM) by Gartner, KuppingerCole, and Computer Weekly. Microsoft is a major technology partner and investor. For more information, visit www.loginradius.com or follow @LoginRadius on Twitter.

Average Rating: 4.6/5.0

Total Reviews: 10

Lokulus

LoopedIn

LoopedIn is an all-in-one solution for collecting user Feedback, building Roadmaps, sharing Announcements, and managing Knowledge Bases. Feedback: Capture and validate key product feedback as well as allow users to vote on ideas and submit their own directly from your roadmap. Roadmap: Build, customise and share beautiful product roadmaps for free. Announcements: Announce product updates and news and embed these within your own website or web app via our widget. Articles: Build simple Knowledge Bases to answer popular questions, publish documentation and enable customer self-serve.

Average Rating: 4.1/5.0

Total Reviews: 26

Lorito AI

Lorito is an AI agent that works on behalf of your business. It learns from your content, so what it says comes from your own material rather than a general model's guess. Pages, documents, prices, policies and anything else you give it. It connects to the tools you already run, including calendars, CRMs, inboxes and support desks, so it can take action during a conversation rather than only pointing someone in the right direction. Anything it cannot handle is passed to a person with the context attached. Set it up once and it works across every available channel. Its knowledge and tools are updated in one place.

LoyaltyLoop

LoyaltyXpert

LoyaltyXpert is a SaaS-based loyalty management software built to help manufacturers, enterprises, and B2B brands improve customer retention and channel engagement. Launched in 2017, it provides a unified platform for digital channel engagement, sales management, and scalable loyalty programs. Businesses can run customer loyalty programs, channel partner initiatives, and influencer rewards programs using advanced rewards management tools, automation, gamification features, and real-time analytics. As an AI-powered loyalty program software, it delivers intelligent insights for smarter decision-making and better performance tracking. The platform also includes a sales tracking app, warranty management software, and meet management software within its loyalty ecosystem. With seamless integration into existing systems, LoyaltyXpert helps increase repeat purchases, strengthen partner performance, and drive measurable ROI through structured, easy-to-manage loyalty strategies.

MarketSurge

Maru/HUB

Maru/HUB is a customer feedback and market research platform that provides insights at your fingertips. Access meaningful feedback and insights in real-time and make confident business decisions that grow your business with the world's widest feedback toolkit. Users can create, launch and analyse projects at the speed of business, or utilise support and guidance from global expert research teams. Designed hand-in-hand with researchers over the past twenty years, Maru/HUB combines powerful capabilities, types of research and expertly-designed solutions enabling businesses to better connect with their customers. Full scalable, it can be used for projects of any size; from ad hoc studies to international, enterprise-wide programs.

MaskedReviews

MaskedReviews helps operators, HR teams, and customer-facing businesses collect honest feedback from customers (after visits or purchases) and employees (through internal links) without exposing who said what. Capture via receipts, email footers, QR codes, counters, and internal employee links. Daily digests plus a rolling 7-day view surface recurring themes and suggested actions—not individual identities. Free early access for founding operators; self-serve signup, no credit card.

MelloMinds

MelloMinds is where the practical side of running a therapy practice lives, bookings, payments, and session notes, all in one place instead of scattered across five apps and a notebook. A client books a slot, and it lands directly on your calendar. A payment comes in, and it's tracked without a second step from you. A session note gets written, and it stays exactly where you need it: private, organised, and entirely yours.

Merchant Centric

Merchant Centric is a technology and marketing provider that serves franchises, chains and corporations by empowering chief level executives with insights that drive revenue.

Average Rating: 4.5/5.0

Total Reviews: 1