LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools.
Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows.
Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought.
Key capabilities include:
-Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption
-Mobile Device Management (MDM): Built natively into the Resolve console, enroll, configure, and secure iOS and Android with policy enforcement, application management, kiosk and lost mode, and remote lock/wipe across corporate-owned and BYOD devices, all from the same device list as your desktops and laptops.
-AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician autonomously handles repeatable tasks so technicians can focus on higher-impact work
-Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution
-Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment
-Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console
Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end.
Average Rating: 4.3/5.0
Total Reviews: 473
How Do G2 Users Rate LogMeIn Resolve?
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Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
Who Is the Company Behind LogMeIn Resolve?
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Seller: GoTo
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Company Website:
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Year Founded: 2003
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HQ Location: Boston, MA
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LinkedIn® Page: www.linkedin.com
980 employees on LinkedIn®
Who Uses This Product?
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Who Uses This: IT Manager, IT Director
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Top Industries: Information Technology and Services, Computer Software
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Company Size: 43% Medium, 36% Small
What Do G2 Reviewers Say About LogMeIn Resolve?
AI-generated summary from verified user reviews
Pros
- Users appreciate the ease of use of LogMeIn Resolve, enjoying seamless support and management from a single platform.
- Users value the efficiency of remote control in LogMeIn Resolve, streamlining support for quick issue resolution.
- Users value the centralized remote access of LogMeIn Resolve, simplifying support and enhancing efficiency for teams.
- Users value the centralized remote support of LogMeIn Resolve, enhancing efficiency and user experience across platforms.
- Users highlight the excellent customer support of LogMeIn Resolve, facilitating smooth resolutions for remote assistance issues.
Cons
- Users often face remote access issues with LogMeIn Resolve, including glitches, connection drops, and unreliable geolocation features.
- Users find the professional version quite expensive, leading to concerns over its value and licensing flexibility.
- Users report slow performance after recent updates, impacting efficiency and overall satisfaction with LogMeIn Resolve.
- Users often experience technical issues with LogMeIn Resolve, such as glitches and inaccurate geolocation, hindering efficiency.
- Users frequently face connection issues with LogMeIn Resolve, hindering support, especially in remote settings.
What Are G2 Users Discussing About LogMeIn Resolve?