# Best Enterprise IT Management Software - Page 2 *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Products classified in the overall Enterprise IT Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Enterprise IT Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Enterprise IT Management category. In addition to qualifying for inclusion in the Enterprise IT Management Software category, to qualify for inclusion in the Enterprise Business Enterprise IT Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## Top Enterprise IT Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,541 reviews) | Unified endpoint patching with single-pane visibility | "[NINJA - Thoughtful, reliable, and practical.](https://www.g2.com/survey_responses/ninjaone-review-11860359)" | | 2 | [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) | 4.4/5.0 (428 reviews) | CMDB discovery with service-mapping and event correlation | "[ServiceNow ITOM: Driving Visibility, Automation, and AI-Powered Operations](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12961465)" | | 3 | [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) | 4.5/5.0 (1,114 reviews) | Unified endpoint patching and cross-platform deployment | "[Outstanding, Fully Automated Patch & OS Deployment with Centralized BitLocker Control](https://www.g2.com/survey_responses/manageengine-endpoint-central-review-13076927)" | | 4 | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5.0 (1,205 reviews) | Per-technician RMM with unlimited endpoint coverage | "[A practical way to coordinate technicians, users, and infrastructure work](https://www.g2.com/survey_responses/atera-review-13121276)" | | 5 | [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) | 4.5/5.0 (221 reviews) | — | "[OpManager Nexus: Unified, User-Friendly Monitoring with Fast Alerts and Smart Automation](https://www.g2.com/survey_responses/opmanager-nexus-review-13103203)" | | 6 | [AWS Systems Manager](https://www.g2.com/products/aws-systems-manager/reviews) | 4.5/5.0 (24 reviews) | AWS-native EC2 fleet patching and compliance | "[Secure and Simple Configuration & Secrets Management for AWS Applications](https://www.g2.com/survey_responses/aws-systems-manager-review-13126095)" | | 7 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,948 reviews) | Cross-platform unattended remote IT support | "[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)" | | 8 | [AWS Management Console](https://www.g2.com/products/aws-management-console/reviews) | 4.5/5.0 (46 reviews) | AWS-native cross-service provisioning and cost visibility | "[Centralized, Searchable Hub for Managing Virtually Every AWS Service](https://www.g2.com/survey_responses/aws-management-console-review-12934121)" | | 9 | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5.0 (1,293 reviews) | No-code ITSM automation across incident-to-change lifecycle | "[Clean, Fast ITSM with Seamless Integrations and Big ROI from Freddy AI](https://www.g2.com/survey_responses/freshservice-review-13115147)" | | 10 | [Red Hat Smart Management](https://www.g2.com/products/red-hat-smart-management/reviews) | 4.9/5.0 (32 reviews) | RHEL-native patching, provisioning, and compliance | "[Red Hat Smart Management gets the Job done](https://www.g2.com/survey_responses/red-hat-smart-management-review-8587944)" | --- ## What Are the Most Common Questions About Enterprise IT Management Software? *AI-generated · Last updated: May 26, 2026* ### Top tools for managing enterprise-wide IT infrastructure? Based on G2 reviews, buyers evaluating enterprise IT management software often prioritize centralized visibility, automation, and faster incident response. Recent reviewers describe [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) as strong for endpoint management, patching, remote support, and consolidating multiple tools into one workspace. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) stands out for discovery, CMDB, service mapping, and operational visibility across infrastructure. G2 reviewers mention [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) for unified endpoint management, software deployment, and remote troubleshooting at scale. Across reviews, the most valued outcomes are fewer manual tasks, better device visibility, and more consistent operations. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) – used for centralized endpoint monitoring, patching, scripting, and remote support - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) – suited for discovery, CMDB visibility, event management, and service mapping - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) – fits teams needing patching, software deployment, inventory, and remote troubleshooting ### Which platform is best for IT asset lifecycle management? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12820079) is the strongest recent fit for IT asset lifecycle management in this category page’s review set. Verified users frequently mention centralized asset visibility, inventory tracking, patch management, and day-to-day management from a single console. Reviewers also describe faster troubleshooting, easier software deployment, and better control over distributed devices. G2 reviewers mention that buyers should still weigh tradeoffs such as reporting flexibility or areas where deeper customization may be needed. For organizations focused on keeping assets visible, updated, and easier to support throughout their lifecycle, the recurring review themes point to centralized management, automation, and reduced manual work as the main reasons it stands out. ### Best software for hybrid IT environment management? Based on G2 reviews, enterprise buyers looking for hybrid IT environment management tend to value unified visibility across endpoints, servers, cloud-connected systems, and remote locations. Recent reviewers say [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) helps centralize monitoring, patching, endpoint management, and remote support from one platform. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12765793) is useful for infrastructure visibility, event management, and mapping dependencies across environments. G2 reviewers mention [ManageEngine OpManager Plus](https://www.g2.com/products/zoho-manageengine-opmanager-plus/reviews/manageengine-opmanager-plus-review-12503206) for centralized monitoring across network, server, and application layers. Across the reviews, the strongest signals are faster troubleshooting, fewer disconnected tools, and better visibility across complex environments. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) – supports centralized endpoint management, patching, and remote monitoring - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12765793) – helps with end-to-end visibility, event management, and infrastructure mapping - [ManageEngine OpManager Plus](https://www.g2.com/products/zoho-manageengine-opmanager-plus/reviews/manageengine-opmanager-plus-review-12503206) – fits teams that need unified network, server, and application monitoring ### Top IT management platforms for automation and orchestration? Based on G2 reviews, automation and orchestration leaders in enterprise IT management software are typically the tools that reduce repetitive work while connecting monitoring, remediation, and workflow execution. Recent reviewers describe [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) as effective for policy-based patching, scripting, alerts, and remote actions from one console. According to verified users, [Tines](https://www.g2.com/products/tines/reviews/tines-review-12649278) is valued for building no-code and low-code workflows that connect security and IT tools with less manual effort. G2 reviewers mention [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12841588) for workflow automation, event response, and operational processes tied to broader service management. Across reviews, buyers consistently point to time savings, standardized workflows, and faster response as the biggest benefits. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) – good for automated patching, scripting, and remediation across endpoints - [Tines](https://www.g2.com/products/tines/reviews/tines-review-12649278) – used to automate repetitive IT and security workflows across connected tools - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12841588) – supports workflow automation tied to discovery, events, and service operations ### Top-rated IT management platforms for large-scale enterprises? Based on G2 reviews, large-scale enterprise buyers tend to favor platforms that combine broad visibility with automation and operational consistency. Recent feedback highlights [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-11195093) for managing many devices from a single location with patching, monitoring, and support workflows. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) is valued for CMDB trust, service mapping, discovery, and enterprise-wide governance. G2 reviewers mention [Atera](https://www.g2.com/products/atera/reviews/atera-review-12797264) for consolidating RMM, PSA, patching, and remote access into one platform, especially where efficiency and reduced tool sprawl matter. The common themes are centralized control, proactive monitoring, and the ability to standardize operations across large, distributed environments. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-11195093) – supports centralized management of infrastructure, endpoints, and monitoring tasks - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) – well suited for enterprise visibility, discovery, and service mapping - [Atera](https://www.g2.com/products/atera/reviews/atera-review-12797264) – useful for organizations wanting one place for monitoring, ticketing, patching, and remote support ### Which is the best enterprise IT management platform for large organizations? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12745630) is the strongest single-winner pick here because it has the broadest recent review presence among products in this dataset. According to verified users, it helps large organizations centralize endpoint management, patching, remote support, automation, and monitoring in one place. G2 reviewers mention that teams benefit from faster troubleshooting, less tool sprawl, and better day-to-day visibility into distributed devices. Reviews also note some limitations in areas like reporting flexibility, permissions granularity, or certain advanced workflows, so fit still depends on priorities. Even so, the recurring themes across recent feedback make it the most consistently supported option in this review export for large-scale enterprise IT management needs. ### Best tools for ensuring IT compliance and security? Based on G2 reviews, buyers focused on compliance and security usually look for tools that automate patching, improve visibility, and support policy control. Recent reviewers describe [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) as helping teams automate patching, strengthen security posture, and reduce tool sprawl. According to verified users, [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) supports compliance through centralized patching, policy enforcement, software deployment, and endpoint visibility. G2 reviewers mention [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) for creating a trusted source of infrastructure data, which supports governance and operational control. Across the reviews, the clearest security and compliance benefits are reduced vulnerabilities, better asset visibility, and more consistent enforcement of updates and controls. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12708540) – helps automate patching and improve visibility across managed devices - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews/manageengine-endpoint-central-review-12619587) – supports policy control, endpoint compliance, and software deployment - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12823704) – helps maintain operational governance through discovery, CMDB, and service mapping ### Which enterprise IT management tool offers AI-driven monitoring? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12745630) is the strongest single-winner answer in this review set. Verified users mention AI-assisted patching, AI recommendations for patch management, and centralized monitoring that helps teams stay proactive. G2 reviewers also describe faster troubleshooting, better visibility, and less manual effort when managing endpoints from one platform. While several products in the category mention AI, the most consistent recent review volume belongs to NinjaOne, which makes it the safest grounded choice here. Buyers should still note that some reviewers want deeper reporting flexibility or more advanced customization, but the overall review pattern points to AI-supported monitoring and patch workflows as a meaningful strength. ### Best platforms for integrating IT management with service desks? Based on G2 reviews, enterprise buyers often favor platforms that connect monitoring, ticketing, and remediation without forcing teams to jump between systems. Recent reviewers say [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) helps route alerts into ticketing workflows while keeping remote access and scripting close at hand. According to verified users, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12766057) integrates operational visibility with CMDB, change management, and service tickets. G2 reviewers mention [Freshservice](https://www.g2.com/products/freshservice/reviews/freshservice-review-12723140) for centralizing requests, assets, incidents, and workflows with useful automation. The clearest benefits across reviews are fewer disconnected tools, faster resolution paths, and better visibility into service issues and ownership. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12713054) – connects alerting, remote support, and remediation with ticketing workflows - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12766057) – ties operational monitoring to service tickets, change management, and CMDB processes - [Freshservice](https://www.g2.com/products/freshservice/reviews/freshservice-review-12723140) – centralizes service requests, incidents, assets, and workflow automation ### Which enterprise IT management software offers the best reporting? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews/ninjaone-review-12745630) is the strongest single-winner choice under the required selection rule because it has the highest recent review volume in this dataset. According to verified users, teams value its reporting alongside patch management, monitoring, and automation, especially when managing many endpoints from one console. G2 reviewers do note that reporting customization can feel limited or may require workarounds for more advanced needs, so “best” here reflects overall product momentum and recent reviewer presence rather than universal praise for reporting depth. Even with that caveat, recent feedback consistently ties NinjaOne to centralized visibility and operational reporting that helps IT teams track environments more efficiently. ## G2 Grid® for Enterprise IT Management Software ![G2 Grid® for Enterprise IT Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-it-management/grids.png?focus%5B%5D=115948&focus%5B%5D=25671&focus%5B%5D=10524&focus%5B%5D=52114&focus%5B%5D=17351&focus%5B%5D=16222&focus%5B%5D=40853&focus%5B%5D=2397) Highlighted products: ServiceNow IT Operations Management, NinjaOne, ManageEngine Endpoint Central, AWS Systems Manager, OpManager Nexus, Atera, Amazon EC2 Systems Manager, and TeamViewer. Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-it-management/grids.json?focus%5B%5D=servicenow-it-operations-management&focus%5B%5D=ninjaone&focus%5B%5D=manageengine-endpoint-central&focus%5B%5D=aws-systems-manager&focus%5B%5D=opmanager-nexus&focus%5B%5D=atera&focus%5B%5D=amazon-ec2-systems-manager&focus%5B%5D=teamviewer&segment=enterprise) ## How Many Enterprise IT Management Software Products Does G2 Track? **Total Products under this Category:** 121 ### Category Stats (Jul 2026) - **Average Rating**: 4.4/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: OpsRamp (+0.46%) - Among all products in this category, OpsRamp recorded the largest rating increase compared to last month *Last updated: July 19, 2026* ## How Does G2 Rank Enterprise IT Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 19,100+ Authentic Reviews - 121+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Enterprise IT Management Software Is Best for Your Use Case? - **Best for Small Businesses:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best for Mid-Market:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best for Enterprise:** [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - **Highest User Satisfaction:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) --- **Sponsored** ### BackBox More than 500 enterprises worldwide trust BackBox as their network cyber resilience platform. BackBox includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. BackBox empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, BackBox ensures that automations deliver consistent, reliable outcomes. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=648&secure%5Bchosen_at%5D=2026-07-20T10%3A02%3A49Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=57110&secure%5Bresource_id%5D=648&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-it-management%2Fenterprise%3Fpage%3D2&secure%5Btoken%5D=eab0055e480a1f989c04e597a01d3e405e5047592709823a750c5753708a175c&secure%5Burl%5D=https%3A%2F%2Fbackbox.com%2F%3Futm_source%3Dg2%26utm_medium%3Dppc&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Enterprise IT Management Software Products in 2026? ### 1. [Userful Infinity Platform](https://www.g2.com/products/userful-infinity-platform/reviews) Userful delivers a unifying platform for operational awareness and response. Userful InfinityAI enables anomaly and critical event detection, visualization, communication, and experience into a human-centric workflow. Operating at the convergence of mission-critical control rooms, observability and security, critical event management, and workplace experience, Userful enables organizations to move from fragmented signals to shared strategic situational awareness with effective response. As enterprises grow, Userful's Infinity Platform expands in scale, scope, reach, and intelligence—supporting global operations with software-defined visualization, enterprise workflows, and AI-enabled application that bring clarity to complexity. **Average Rating:** 4.4/5.0 **Total Reviews:** 154 **How Do G2 Users Rate Userful Infinity Platform?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Service Management:** 3.3/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 6.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 1.1/10 (Category avg: 7.6/10) **Who Is the Company Behind Userful Infinity Platform?** - **Seller:** [Userful Corp.](https://www.g2.com/sellers/userful-corp) - **Year Founded:** 2015 - **HQ Location:** San Ramon, CA - **Twitter:** @Userful (1,877 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/61458/ (91 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Libraries - **Company Size:** 49% Mid-Market, 32% Small-Business #### What Are Userful Infinity Platform's Pros and Cons? **Pros:** - Ease of Use (32 reviews) - Reliability (16 reviews) - Features (12 reviews) - User Interface (11 reviews) - Efficiency (10 reviews) **Cons:** - Complexity (6 reviews) - Expensive (6 reviews) - Hardware Limitations (6 reviews) - Learning Curve (5 reviews) - Rebooting Issues (5 reviews) ### What Do G2 Reviewers Say About Userful Infinity Platform? *AI-generated summary from verified user reviews* **Pros:** - Users find the **Ease of Use** of Userful Infinity Platform exceptional, making navigation and customization effortless for daily tasks. - Users value the **reliable performance** of Userful Infinity Platform, noting its stability and ease of use in operations. - Users rave about the **ease of use and flexibility** of the Userful Infinity Platform, enhancing operational efficiency effortlessly. - Users love the **user-friendly interface** of Userful Infinity Platform, enabling easy management and quick customization of video walls. - Users value the **enhanced efficiency** of Userful's platform, benefiting from streamlined display management and centralized control. **Cons:** - Users find the **platform's complexity** frustrating, often feeling lost and overwhelmed by its modules and setup. - Users find the **high upfront cost** challenging, despite appreciating the beneficial tools and streamlined system. - Users experience **hardware limitations** with Userful Infinity Platform, impacting performance and compatibility with legacy systems. - Users face a **steep learning curve** with the Userful Infinity Platform, often feeling lost navigating its complex modules. - Users experience **rebooting issues** with the Userful Infinity Platform, causing disruptions and connectivity problems. #### What Are Recent G2 Reviews of Userful Infinity Platform? **"[Seamless Migration and Effortless Real-Time Adjustments](https://www.g2.com/survey_responses/userful-infinity-platform-review-12031404)"** **Rating:** 5.0/5.0 stars *— Leanna C.* [Read full review](https://www.g2.com/survey_responses/userful-infinity-platform-review-12031404) --- **"[An extensive and high valued piece of software.](https://www.g2.com/survey_responses/userful-infinity-platform-review-10878281)"** **Rating:** 5.0/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/userful-infinity-platform-review-10878281) --- #### What Are G2 Users Discussing About Userful Infinity Platform? - [What are the benefits and drawbacks of using Userful Infinity Platform for visual display management?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-userful-infinity-platform-for-visual-display-management) - [What is Userful Visual Networking Platform used for?](https://www.g2.com/discussions/what-is-userful-visual-networking-platform-used-for) ### 2. [Nerdio Manager](https://www.g2.com/products/nerdio-manager/reviews) Nerdio Manager is an Azure-native management platform designed to help IT teams deploy, manage, and optimize Microsoft cloud desktops and endpoints at scale. This solution operates entirely within a customer’s Azure tenant, adhering to Microsoft best practices, and enhances the native capabilities of Azure Virtual Desktop (AVD), Windows 365 Cloud PCs, Microsoft 365, and Microsoft Intune. With built-in automation, cost optimization, security controls, and migration tooling, Nerdio Manager addresses the complexities of managing cloud environments. As organizations increasingly adopt hybrid and remote work models, the responsibility of IT teams has expanded to ensure secure and high-performance access to corporate resources across both cloud and physical environments. While Microsoft technologies like AVD, Windows 365, and Intune provide essential building blocks for modern endpoint strategies, managing these platforms through native tools can lead to operational challenges. Nerdio Manager fills this gap by offering a unified management layer that simplifies administration and centralizes control across these services, thereby reducing the manual effort and cost challenges often encountered at scale. Key features of Nerdio Manager include intelligent automation and autoscaling capabilities, which help decrease infrastructure and operational costs while ensuring users have timely access to necessary resources. The platform offers centralized policy management and role-based controls, allowing IT teams to enforce consistent security and compliance standards across diverse environments. Additionally, built-in monitoring and insights provide near real-time visibility into endpoint performance, usage, and capacity, empowering IT teams to make informed decisions. Moreover, Nerdio Manager includes migration tools that facilitate the transition from legacy Virtual Desktop Infrastructure (VDI) platforms and on-premises environments to Microsoft cloud desktops with minimal disruption. This capability is particularly beneficial for organizations looking to modernize their digital workspace without incurring significant downtime or operational hiccups. In essence, Nerdio Manager serves as the operational control plane for Microsoft cloud desktops and endpoint management. It enables organizations to modernize their digital workspace environments while effectively managing costs, simplifying daily operations, and retaining full ownership and control over their infrastructure. By transforming powerful but fragmented tools into a cohesive and manageable platform, Nerdio Manager maximizes the value of Microsoft Cloud investments, making it a vital asset for IT teams navigating the complexities of modern endpoint management. **Average Rating:** 4.7/5.0 **Total Reviews:** 230 **How Do G2 Users Rate Nerdio Manager?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Service Management:** 8.3/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 7.0/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.8/10 (Category avg: 7.6/10) **Who Is the Company Behind Nerdio Manager?** - **Seller:** [Nerdio](https://www.g2.com/sellers/nerdio) - **Company Website:** https://getnerdio.com - **Year Founded:** 2016 - **HQ Location:** Chicago, IL - **Twitter:** @GetNerdio (2,103 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2130120/ (431 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 47% Small-Business, 29% Mid-Market #### What Are Nerdio Manager's Pros and Cons? **Pros:** - Ease of Use (24 reviews) - Automation (9 reviews) - Cost Efficiency (9 reviews) - Time-saving (9 reviews) - Automation Efficiency (8 reviews) **Cons:** - Learning Curve (4 reviews) - Missing Features (4 reviews) - Complex Setup (3 reviews) - Difficult Setup (3 reviews) - Expensive (3 reviews) ### What Do G2 Reviewers Say About Nerdio Manager? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Nerdio Manager, finding it intuitive and straightforward for workspace creation. - Users value the **automation** in Nerdio Manager, enhancing cloud efficiency and reducing costs while simplifying management. - Users value the **cost efficiency** of Nerdio Manager, achieving significant savings and optimized resource management effortlessly. - Users value the **time-saving automation** of Nerdio Manager, simplifying management and reducing the need for complex scripts. - Users value the **automation efficiency** of Nerdio Manager, enhancing cloud operations while minimizing costs and risks. **Cons:** - Users experience a **steep learning curve** with Nerdio Manager, finding the UI initially overwhelming and documentation lacking. - Users note the **missing features** in Nerdio Manager, specifically lacking support for GCC 365 tenants and enhanced visibility. - Users find the **complex setup** challenging and often feel frustrated with the unclear functionality of Nerdio Manager. - Users find the **difficult setup** of Nerdio Manager challenging due to its self-hosted Azure instance and unclear initial instructions. - Users find the **cost of Nerdio Manager** to be high, affecting smaller deployments despite potential savings on Azure. #### What Are Recent G2 Reviews of Nerdio Manager? **"[Better control over virtual environments in daily work](https://www.g2.com/survey_responses/nerdio-manager-review-12727020)"** **Rating:** 4.5/5.0 stars *— Xavier R.* [Read full review](https://www.g2.com/survey_responses/nerdio-manager-review-12727020) --- **"[Powerful centralized management of AVD for MSPs](https://www.g2.com/survey_responses/nerdio-manager-review-9726412)"** **Rating:** 5.0/5.0 stars *— Jason C.* [Read full review](https://www.g2.com/survey_responses/nerdio-manager-review-9726412) --- #### What Are G2 Users Discussing About Nerdio Manager? - [What is Nerdio Manager for MSP used for?](https://www.g2.com/discussions/nerdio-manager-for-msp-what-is-nerdio-manager-for-msp-used-for) - [What is Nerdio Manager for MSP used for?](https://www.g2.com/discussions/what-is-nerdio-manager-for-msp-used-for) ### 3. [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more. **Average Rating:** 4.0/5.0 **Total Reviews:** 313 **How Do G2 Users Rate Kaseya VSA?** - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.9/10) - **Service Management:** 8.0/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 7.8/10 (Category avg: 8.4/10) - **Disaster Recovery:** 6.6/10 (Category avg: 7.6/10) **Who Is the Company Behind Kaseya VSA?** - **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya) - **Company Website:** https://www.kaseya.com/ - **Year Founded:** 2000 - **HQ Location:** Miami, FL - **Twitter:** @KaseyaCorp (17,411 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,471 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 52% Small-Business, 42% Mid-Market #### What Are Kaseya VSA's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Automation (9 reviews) - User Interface (9 reviews) - Features (8 reviews) - Intuitive (6 reviews) **Cons:** - Missing Features (5 reviews) - Connectivity Issues (4 reviews) - Remote Access Issues (4 reviews) - Slow Performance (4 reviews) - Connection Issues (3 reviews) ### What Do G2 Reviewers Say About Kaseya VSA? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Kaseya VSA, appreciating the intuitive interface and efficient management tools. - Users value the **automation capabilities** of Kaseya VSA, enhancing IT efficiency and simplifying operations significantly. - Users value the **intuitive interface** of Kaseya VSA, enhancing efficiency and simplifying management in one platform. - Users appreciate the **advanced reporting and automation features** of Kaseya VSA, streamlining IT operations efficiently. - Users find Kaseya VSA's **intuitive interface** enhances their experience, making configuration and management seamless. **Cons:** - Users find the **missing features** in Kaseya VSA hinder its potential compared to competitors like DattoRMM. - Users face frequent **connectivity issues** with Kaseya VSA, including slow loading and occasional website downtime. - Users face **remote access issues** with multiple clicks required for connections, leading to a cumbersome experience. - Users experience **slow performance** with Kaseya VSA, leading to frustration during operations and support delays. - Users experience **connection issues** with Kaseya VSA, finding the process cumbersome and the tool unreliable at times. #### What Are Recent G2 Reviews of Kaseya VSA? **"[Very reliable, Best set of vetted features in the industry.](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719)"** **Rating:** 5.0/5.0 stars *— Justin B.* [Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719) --- **"[Powerful Remote Management with a Steep Learning Curve](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180)"** **Rating:** 4.5/5.0 stars *— Harsh B.* [Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180) --- #### What Are G2 Users Discussing About Kaseya VSA? - [What is Kaseya VSA used for?](https://www.g2.com/discussions/what-is-kaseya-vsa-used-for) - 1 upvote - [How does Kaseya remote control work?](https://www.g2.com/discussions/how-does-kaseya-remote-control-work) - 1 upvote - [How much does Kaseya cost?](https://www.g2.com/discussions/how-much-does-kaseya-cost) - 1 upvote - [What is Kaseya software?](https://www.g2.com/discussions/what-is-kaseya-software) - 1 upvote - [What is VSA in Kaseya?](https://www.g2.com/discussions/what-is-vsa-in-kaseya) - 1 upvote ### 4. [Ivanti Endpoint Manager](https://www.g2.com/products/ivanti-endpoint-manager/reviews) All in one on-premises endpoint management. One place to manage user profiles and all client devices from Windows to macOS, Linux to Chrome OS, and beyond to IoT. With Day Zero support, have peace of mind knowing your device can be managed without any loss of management functionality or downtime. **Average Rating:** 4.2/5.0 **Total Reviews:** 134 **How Do G2 Users Rate Ivanti Endpoint Manager?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Service Management:** 8.2/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10) - **Disaster Recovery:** 7.2/10 (Category avg: 7.6/10) **Who Is the Company Behind Ivanti Endpoint Manager?** - **Seller:** [Ivanti](https://www.g2.com/sellers/ivanti) - **Year Founded:** 1985 - **HQ Location:** South Jordan, UT - **Twitter:** @GoIvanti (6,761 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15224185/ (3,023 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 62% Enterprise, 37% Mid-Market #### What Are Ivanti Endpoint Manager's Pros and Cons? **Pros:** - Centralized Management (1 reviews) - Easy Deployment (1 reviews) - Integrations (1 reviews) - Remote Access (1 reviews) - Remote Control (1 reviews) **Cons:** - Expensive (1 reviews) - Pricing Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Ivanti Endpoint Manager? *AI-generated summary from verified user reviews* **Pros:** - Users value the **centralized management** of Ivanti Endpoint Manager, appreciating its remote control and automatic updates. - Users love the **easy deployment** of Ivanti Endpoint Manager, enabling seamless control and automated updates for remote work. - Users value the **centralized device control** of Ivanti Endpoint Manager, allowing for efficient remote management and automatic updates. - Users appreciate the **remote access** capability of Ivanti Endpoint Manager, enabling seamless control over all devices. - Users appreciate the **remote control capabilities** of Ivanti Endpoint Manager, enabling efficient management of all devices from one place. **Cons:** - Users find Ivanti Endpoint Manager **expensive for small businesses** , alongside occasional issues with functionality and performance. - Users feel that Ivanti Endpoint Manager has **pricing issues** , making it less accessible for small businesses despite functionality concerns. - Users report experiencing **slow performance** with Ivanti Endpoint Manager, affecting overall productivity and management efficiency. #### What Are Recent G2 Reviews of Ivanti Endpoint Manager? **"[Unified Endpoint Management with Strong Patch Management and Remote Support](https://www.g2.com/survey_responses/ivanti-endpoint-manager-review-10591123)"** **Rating:** 4.5/5.0 stars *— Ravi Ranjan G.* [Read full review](https://www.g2.com/survey_responses/ivanti-endpoint-manager-review-10591123) --- **"[Efficient Endpoint Management](https://www.g2.com/survey_responses/ivanti-endpoint-manager-review-13061632)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/ivanti-endpoint-manager-review-13061632) --- #### What Are G2 Users Discussing About Ivanti Endpoint Manager? - [What is Ivanti Unified Endpoint Manager used for?](https://www.g2.com/discussions/what-is-ivanti-unified-endpoint-manager-used-for) - [What is unified endpoint security?](https://www.g2.com/discussions/what-is-unified-endpoint-security) - [What is Ivanti used for?](https://www.g2.com/discussions/what-is-ivanti-used-for) - [What is Ivanti EPM?](https://www.g2.com/discussions/what-is-ivanti-epm) - [What is Ivanti Endpoint Manager?](https://www.g2.com/discussions/what-is-ivanti-endpoint-manager) ### 5. [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews) Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly. **Average Rating:** 4.6/5.0 **Total Reviews:** 83 **How Do G2 Users Rate Xurrent ITSM?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Service Management:** 9.3/10 (Category avg: 8.6/10) - **ITIL Policy Compliance:** 8.8/10 (Category avg: 8.4/10) - **Disaster Recovery:** 8.8/10 (Category avg: 7.6/10) **Who Is the Company Behind Xurrent ITSM?** - **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent) - **Company Website:** https://www.xurrent.com/ - **Year Founded:** 2010 - **HQ Location:** Santa Barbara, US - **Twitter:** @4me (250 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xurrent/ (174 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Insurance - **Company Size:** 51% Enterprise, 30% Mid-Market #### What Are Xurrent ITSM's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Service Management (5 reviews) - Collaboration (3 reviews) - Features (3 reviews) - Intuitive (3 reviews) **Cons:** - Limited Features (3 reviews) - Missing Features (3 reviews) - Outdated Interface (3 reviews) - Learning Curve (2 reviews) - Bugs (1 reviews) ### What Do G2 Reviewers Say About Xurrent ITSM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface. - Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments. - Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication. - Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency. - Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly. **Cons:** - Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation. - Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome. - Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way. - Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features. - Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates. #### What Are Recent G2 Reviews of Xurrent ITSM? **"[Diamond in a rough](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)"** **Rating:** 5.0/5.0 stars *— George E.* [Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901) --- **"[Practical intuitive ITSM with continuous improvements](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)"** **Rating:** 5.0/5.0 stars *— Nils L.* [Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894) --- #### What Are G2 Users Discussing About Xurrent ITSM? - [What is 4me used for?](https://www.g2.com/discussions/what-is-4me-used-for) ### 6. [Nicus](https://www.g2.com/products/nicus/reviews) Nicus helps organizations understand, manage, and optimize the true cost of technology. As a leading provider of IT Financial Management (ITFM) and Technology Business Management (TBM) solutions built on ServiceNow, Nicus gives IT, Finance, and business leaders a clear, actionable view of where every technology dollar goes—and the value it delivers. Nicus unifies financial and operational data so teams can analyze, plan, and optimize technology spend in real time. It connects cost transparency, budgeting, forecasting, and chargeback into a single, automated experience that turns insight into action across the enterprise. Whether managing cloud and AI investments, addressing technical debt, or funding new innovation, Nicus enables organizations to make data-driven decisions with confidence. With Nicus, teams can: - Understand true costs: See complete spend across applications, services, projects, departments, cloud, and AI initiatives. - Plan and forecast accurately: Build budgets, run scenarios, and model the financial impact of change in minutes, not days. - Showback and chargeback fairly: Attribute costs to business units with defensible accuracy to improve accountability. - Optimize technology portfolios: Identify redundant applications, reduce technical debt, and reallocate spend to strategic priorities. - Automate and accelerate workflows: Replace spreadsheets with intelligent automation that speeds analysis, reporting, and financial approvals. - Drive measurable outcomes: Track variance, benchmark costs, and continuously improve financial performance. By combining financial rigor with operational intelligence, Nicus helps enterprises reduce run costs, improve forecasting accuracy, and maximize the return on every technology investment. Delivered natively on the ServiceNow platform, Nicus transforms data into decisions—connecting technology investments directly to business value. **Average Rating:** 4.9/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Nicus?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Nicus?** - **Seller:** [Nicus Software](https://www.g2.com/sellers/nicus-software) - **Company Website:** https://www.nicus.com - **Year Founded:** 1992 - **HQ Location:** Roanoke, Virginia - **Twitter:** @NicusSoftware (409 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1371518/ (41 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Nicus? **"[Nicus Administrator review](https://www.g2.com/survey_responses/nicus-review-4369484)"** **Rating:** 5.0/5.0 stars *— Robert B.* [Read full review](https://www.g2.com/survey_responses/nicus-review-4369484) --- **"[NICUS is an excellent tool to drive IT maturity.](https://www.g2.com/survey_responses/nicus-review-4379183)"** **Rating:** 5.0/5.0 stars *— Verified User in Government Administration* [Read full review](https://www.g2.com/survey_responses/nicus-review-4379183) --- #### What Are G2 Users Discussing About Nicus? - [What is Nicus used for?](https://www.g2.com/discussions/what-is-nicus-used-for) ### 7. [Productiv](https://www.g2.com/products/productiv/reviews) Productiv is used by IT and security leaders who are expected to say “yes” to AI innovation while keeping company data safe, compliant, and in budget. AI is already inside your SaaS stack (you just can’t see it clearly). Productiv gives you a single system of record for all SaaS and AI usage so you can identify AI tools, understand how they use your data, and put real guardrails in place without slowing the business down. The platform pulls together SSO, expense, contracts, security signals, and usage analytics into one view of every application, feature, user, and team. That visibility powers workflows for renewals, license management, application requests, and AI risk reviews, so you can reduce shadow IT, manage AI responsibly, and control spend at the same time. **Average Rating:** 4.6/5.0 **Total Reviews:** 73 **How Do G2 Users Rate Productiv?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) **Who Is the Company Behind Productiv?** - **Seller:** [Productiv, Inc.](https://www.g2.com/sellers/productiv-inc) - **Company Website:** https://www.productiv.com - **HQ Location:** Palo Alto, California - **Twitter:** @productiv_inc (277 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/productiv/about (127 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Enterprise, 37% Mid-Market #### What Are Productiv's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - SaaS Management (17 reviews) - Features (16 reviews) - Application Integration (14 reviews) - Data Analytics (13 reviews) **Cons:** - Missing Features (8 reviews) - Poor Reporting (6 reviews) - Limited Customization (5 reviews) - App Functionality Issues (4 reviews) - Limited Integration (4 reviews) ### What Do G2 Reviewers Say About Productiv? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Productiv, highlighting its intuitive interface and smooth integration for daily operations. - Users value the **comprehensive SaaS management** provided by Productiv, gaining insights and control over applications effortlessly. - Users value the **real-time user traceability and spend management** features of Productiv, enhancing their renewals process. - Users appreciate the **seamless application integration** of Productiv, enabling efficient management of their tech stack with ease. - Users value the **insightful data analytics** of Productiv for effective SaaS portfolio management and cost optimization. **Cons:** - Users desire more **missing features** in Productiv, particularly for improved integration and app management capabilities. - Users find **reporting challenging** with Productiv, as it often relies on custom reports and lacks intuitive insights. - Users express concern over **limited customization** options, impacting tailored reporting and integration for diverse team needs. - Users experience **app functionality issues** with Productiv, including delays, limited customizability, and disappointing integrations. - Users express concerns about **limited integration** with niche tools and desire better customization for specific workflows. #### What Are Recent G2 Reviews of Productiv? **"[Amazed to See a Company Work with Finance to Develop Features to Support Technology Investments](https://www.g2.com/survey_responses/productiv-review-11216052)"** **Rating:** 5.0/5.0 stars *— Daehoon K.* [Read full review](https://www.g2.com/survey_responses/productiv-review-11216052) --- **"[Project and budget setup made easy](https://www.g2.com/survey_responses/productiv-review-12579165)"** **Rating:** 4.5/5.0 stars *— Verified User in Management Consulting* [Read full review](https://www.g2.com/survey_responses/productiv-review-12579165) --- #### What Are G2 Users Discussing About Productiv? - [How many employees does Productiv have?](https://www.g2.com/discussions/how-many-employees-does-productiv-have) - [What is SaaS management software?](https://www.g2.com/discussions/productiv-what-is-saas-management-software) - [What is Productiv app?](https://www.g2.com/discussions/what-is-productiv-app) - [What does Productiv do?](https://www.g2.com/discussions/what-does-productiv-do) - 1 comment ## What Is Enterprise IT Management Software? [IT Management Software](https://www.g2.com/categories/it-management) ## What Software Categories Are Similar to Enterprise IT Management Software? - [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) - [Patch Management Software](https://www.g2.com/categories/patch-management) - [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) --- ## How Do You Choose the Right Enterprise IT Management Software? ### What You Should Know About Enterprise IT Management Software ### What is Enterprise IT Management Software? Enterprise IT management software provides a centralized point of control for hundreds or thousands of IT asset lifecycles and users involved in one or multiple environments. IT departments use this comprehensive tool to monitor, optimize, and troubleshoot hardware, software, and applications to ensure that they have enough resources to perform at the SLA level.  This software is a collection of software that usually includes [monitoring tools](https://www.g2.com/categories/monitoring), [help desk software](https://www.g2.com/categories/help-desk), [service desk software](https://www.g2.com/categories/service-desk), [IT service management tools](https://www.g2.com/categories/it-service-management-itsm-tools), [incident management software](https://www.g2.com/categories/incident-management), [endpoint management software](https://www.g2.com/categories/endpoint-management), and other types of IT management solutions. Beyond basic monitoring and inventory management, many tools in this category offer assistance for cloud computing processes and automated software patching so IT experts can manage their time better and not have to manually update each computer. Some of the tools can also assist routine IT tasks automation, allowing IT departments to focus time and energy on more pressing activities. There is no standard as to which software capabilities should be included in this software. Software features requirements for companies are different based on factors such as operating systems, workflows, business processes, business applications, and so on. The main goal is to centralize different IT management processes into a one-stop tool for enterprise-grade IT environments. For mid-size and enterprise business operations with a complex tech environment, IT issues can halt daily operations. Once an organization reaches a certain size, it’s nearly impossible for IT teams to manually deliver system maintenance and updates. Furthermore, ensuring each company computer is updated with the correct applications and compliant with internal standards affects everything from security to financial outcomes. If a business is approaching a headcount that demands a simplified version of IT operational health, this software is a must-have to complete all of the tasks mentioned above. #### What Types of Enterprise IT Management Software Exist? **Service management tools** This type of tool focuses on IT service management to help employees and customers navigate the company’s IT operations. This includes [help desk](https://www.g2.com/categories/help-desk), [service desk](https://www.g2.com/categories/service-desk), [knowledge management](https://www.g2.com/categories/knowledge-management), [patch management](https://www.g2.com/categories/patch-management), [IT service management](https://www.g2.com/categories/it-service-management-itsm-tools), and [incident management](https://www.g2.com/categories/incident-management) software. DevOps and IT teams would use this type of tool to respond and deliver great user experiences. **Performance management tools** Performance management tools focus on ensuring that the company’s IT infrastructure is running smoothly. This includes a set of [monitoring software](https://www.g2.com/categories/monitoring) such as [application performance monitoring](https://www.g2.com/categories/application-performance-monitoring-apm), [cloud infrastructure monitoring](https://www.g2.com/categories/cloud-infrastructure-monitoring), ​​[network monitoring](https://www.g2.com/categories/network-monitoring), and so on. This provides visibility to all the company’s IT infrastructure performance and connects with service management tools when a performance problem arises. Advanced tools also have [AIOps](https://www.g2.com/categories/aiops-platforms) and machine learning to analyze to identify performance issues and provide root-cause analysis for the IT teams.  ### What are the Common Features of Enterprise IT Management Software? The following are some core features within enterprise IT management tools that can help users in better managing their IT infrastructure and service: **Asset discovery:** At any point in an enterprise, there can be hundreds or thousands of technology assets that are critical for employees and the operation of the company. Taking proper stock of these assets is important for tracking, maintenance, and ensuring compliance and security. The platforms in this category offer enterprise data management related to asset inventory, performance, and history, beginning with the initial discovery of assets for accurate representation. A primary component of many enterprise IT management solutions is the ability to scan a company’s networks and identify the connected devices and assets, including laptops, desktops, and monitors. If new computers are added or removed, the discovery tools in some platforms can automatically detect this and update the data as necessary. IT experts might still need to perform certain manual tasks for configuring new assets based on proper compliance and permissions, but automated asset discovery and history tracking can help provide an accurate picture with minimal legwork. **IT monitoring:** Monitor or log abnormalities is one of the key capabilities. Monitoring software allows companies to keep tabs on every aspect of their application, software, network, and other IT assets’ functionality. It sets a functional baseline for their overall IT health status and alerts IT managers when the performance dips below the baseline. Most software provides dashboards that allow companies to view their IT performance in real-time. **Patch management:** Technology evolves quickly, and once employees are set up with appropriate systems, they require ongoing support to keep various applications updated with the constant flow of security patches and third-party updates. The platforms in this category help IT specialists maintain a bird’s eye view of the many patches and updates required for company assets, and the status of each device and network concerning these updates. When an important patch comes along, the files can be mass distributed to many systems connected to the company network, and in some cases automatically installed within corresponding apps. Several platforms offer similar capabilities with new software as a whole, deploying new applications onto devices so employees don’t have to do it themselves. **Remote desktop access and control:** Although IT teams in larger companies can’t always deliver in-person assistance, modern solutions allow them to assist with individual support issues from afar. Many enterprise IT tools in this category share features of [remote support software](https://www.g2.com/categories/remote-support), which provide users with a way to remotely connect and gain temporary control over employee devices. If an employee is having technical issues with an application or the device itself, IT experts can leverage some of the tools in the category to provide direct support, either walking the employee through the troubleshooting process or taking specific actions directly on their computers through remote control. These capabilities can also be leveraged to help onboard new employees or help them master complex processes involving their technology assets.  **ITSM integration** : IT service management (ITSM) tools should be connected with the monitoring and system management tools. This makes it easier for the users to manage their IT resources and support tickets. For optimal monitoring and resolution of internal issues, these platforms may integrate with service desk software or other programs designed around internal IT support ticketing, case assignment, and resource management. ### What are the Benefits of Enterprise IT Management Software? A few of the benefits of enterprise IT management software are as follows: **Provide visibility over the complete IT infrastructure:** The enterprise solutions in this category offer high-level insights into critical systems, assist with project management related to optimization, balancing, and remediation of company infrastructure. The data generated by these platforms makes them a natural complement to [corporate performance management software](https://www.g2.com/categories/corporate-performance-management-cpm), which provides insight into business objectives and the distributed activities that play a role in several KPIs. In addition, this solution can collect data from various sources such as SaaS, cloud platforms, mobile devices, on-premise assets, and so on. Enterprise IT management platforms offer the most relevant data for keeping systems running alongside other assets that assist with many other tasks IT teams perform. Visibility is a priceless commodity for modern IT teams; these tools are an ideal way for these departments to achieve it. **Reduce downtime:** For mid-size and enterprise businesses, the integrity and performance of company data centers and devices are paramount. With these robust platforms, IT teams can better manage IT asset performance via a central dashboard and related systems to ensure that operations run smoothly. The comprehensive performance metrics and actionable insights offered by these solutions benefit IT teams with planning and execution of resource allocation. When companies get too big for more hands-on IT processes, these tools can help transition teams into the enterprise mindset with large-scale device management and analysis. **Save time from repetitive tasks:** To manage hundreds to thousands of IT assets and devices, IT managers can streamline tasks such as patch deployment and user administration to make sure everything is up to date and follows compliance. Enterprise IT management solutions help automate security and compliance by systematically applying patches, configurations, and custom policies. This helps companies to enforce the most up-to-date IT policies to better control their IT infrastructure. ### Who Uses Enterprise IT Management Software? Below are the teams, personas, roles, and functions that may use the software: **IT teams:** Enterprise IT management tools are specially designed to be used across the IT department of a mid-sized or larger organization. With this software, the IT team can automate asset management, fix abnormalities, and support individual employees with IT issues.  **Cross-functional teams:** Outside of the IT department, other teams can use this software to manage software and devices. They can file tickets and receive remote support when they encounter IT problems.  #### Software Related to Enterprise IT Management Software Related solutions that can be used together with enterprise IT management software include: [Software asset management (SAM) software](https://www.g2.com/categories/software-asset-management-sam) **:** The software used by any organization are central to the daily processes and objectives. These applications can require a great deal of tracking and updating as new versions are released and licenses approach expiration. Software asset management (SAM) is a natural complement to enterprise IT management software since they help IT teams maintain visibility over software, its usage, and use cases across teams. These platforms offer a detailed inventory of a company’s active and inactive software tools, along with their versioning and license details, and the employees currently using them. If an important patch is made available for a tool, these platforms can help deploy and configure timely updates. Furthermore, if a critical application is nearing the end of its license terms, these platforms can help facilitate renewals or upgrades so employees can continue to use and benefit from their important applications. [IT strategy consulting providers](https://www.g2.com/categories/it-strategy-consulting) **:** Deciding how to structure an IT team—including the technology and how they use it—requires a great deal of consideration, with each decision affecting the business as a whole. As a company grows and IT operations become more complex, it may benefit a company to hire an outside consultant for assistance in making the best decisions for a business’s unique needs. IT strategy consulting providers offer a variety of advisory services related to planning and implementing technology strategies. These services might come in handy when mapping out a company’s initial IT efforts, but also when restructuring or optimizing an existing IT department. ### Challenges with Enterprise IT Management Software Software solutions can come with their own set of challenges.  **Integration with other solutions:** Since an enterprise IT management software is usually a collection of software, it is difficult to integrate them with existing infrastructure. Unless the company operates under a single environment, which is rarely the case with large companies, there will be compatibility issues. The company should prepare to pay for additional customization to integrate the software into its legacy systems.  **Resistance to change:** There will be resistance from employees when the company is introducing a set of software. This is an implementation challenge that usually comes with the introduction of any new software, except that this time the challenge is bigger with a collection of software. Those who benefit from the current infrastructure or manual work might fear losing their job or have trouble adapting to the new software. The best way to handle this is to communicate with the stakeholders early during the RFP process so they can have their input. This also encourages buy-in since everyone’s voice is being heard. **Lack of training:** It is not easy to adapt to a new set of software. The company needs to ensure that the IT team and other employees have time for training before the official launch. There should also be a place where staff can ask questions early so everyone is on the same page. Again, those questions sometimes bring out integration issues so it is best to spot them early.  ### How to Buy Enterprise IT Management Software #### Requirements Gathering (RFI/RFP) for Enterprise IT Management Software Enterprise IT management software requirements can include standard asset management features like asset discovery and remote control and industry-specific criteria such as compliance with data regulations. Every company has different needs and many might not even need every software under this software. The buyer should make a business case of what goals need to be accomplished. Then they can list out the feature requirements based on the goals. Last, the buyer needs to create a budget based on the identified goals, and how much value will the software bring to the table.  #### Compare Enterprise IT Management Software Products **Create a long list** A long list should include all products that have the core features for an enterprise-level IT management software unless the feature requirement doesn’t need that specific feature. For example, there is no need to have network monitoring if the company is happy with the existing network monitoring software. When buyers also need to replace certain systems, the long list can consist of software with advanced functionality such as workload automation and cloud computing.  **Create a short list** To generate a short list, buyers should eliminate products from the long list based on integration issues, budget, and bundling. Integration issues are paramount, so the buyer should enquire about additional customization costs with the vendor. Some vendors sell everything in a bundle, which increases the cost. Bundling should be negotiated to fit the budget, especially when the buyer already has some part of the system in place. There should be fewer than five vendors at this point.  **Conduct demos** The demos should be based on scenarios that simulate real-life operations at each stage of the IT asset operation, from daily operations to specific scenarios such as server downtime. Each scenario can focus on a type of requirement, such as monitoring abnormalities, remote support on company devices, or patching new software across different environments. This might take a long time because the buyer is testing a software. Ensuring that there are five or lesser than five products from the short list will help the company to save time while conducting extensive demos.  #### Selection of Enterprise IT Management Software **Choose a selection team** The selection team usually includes IT asset managers, executives such as the CIO, and subject matter experts with extensive knowledge of the use cases. Managers from other departments such as support or procurement can also be involved in their teams using the software depending on the use case. Employees should also have their input during the product demo so everyone has a basic understanding of the software.  **Negotiation** The negotiation should focus on the strengths and weaknesses of each product and vendor. For instance, the ability of the vendor to customize the system or provide global support can be a deal-breaker. **Final decision** Since different software will provide different capabilities, there might not be a direct comparison between the selections. So while the pricing of the software is important, buyers should try to estimate the potential ROI of each solution before making a decision.