Top Free Enterprise Feedback Management Software - Page 5

Pulse Solution SA

Our real-time survey solutions tailored for tablets and mobile phones enable hotels, restaurants, retail, and service businesses, to collect 15x more customer feedback. Improve customer satisfaction average score, online ratings and rankings by boosting your review volume by 150% on Google. You will be alerted whenever a customer leaves feedback, allowing you to solve customer issues quickly on the spot or to say “thanks” to your team for a job well done. Pulse Solution SA is a Swiss company providing actionable feedback system to increase employee and customer satisfaction, raise service levels and attract new customers thanks to more positive online reviews. We believe that great companies are achieved through better employee engagement, enhanced customer experiences and continuous improvements. Since 2014, our experience had enabled us to create competitive and tailored management platforms. Start thinking about how to improve your services to better meet your customer needs? Find the pros and cons from a customer’s perspective. Let us sharing with you how your business will benefit from our feedback solutions to drive better results and create a customer-centric culture!

Average Rating: 4.8/5.0

Total Reviews: 3

React & Share

Content analytics software to measure your content engagement through feedback and engagement analysis. React & Share offers a free trial.

Average Rating: 4.5/5.0

Total Reviews: 3

Sekker

Sekker is an app that allows you to collect feedback from your customer with a variety of customer experience surveys like: NPS, CES, CSAT, CES, Stars, Thumbs, Smiley, PMF, ENPS. You can share in a few different ways like: Link, In-app, Email, and QR. After collecting feedback from your users you can analyze it in our smart dashboard, view responses in real-time, and gain insights. The product is currently offered for free !! and every survey created in this time will be free forever!

Average Rating: 4.5/5.0

Total Reviews: 3

Userorbit

Userorbit is a platform designed to help product-led growth teams improve user retention and reduce churn. It provides tools to keep customers engaged throughout their journey, including surveys, feedback collection, product roadmaps, changelogs, guided tours, and checklists. With Userorbit, teams can streamline user onboarding, gather insights, and enhance the overall customer experience.

Average Rating: 4.8/5.0

Total Reviews: 3

Affiniv Customer Feedback Software

Affiniv is an all-in-one Customer Experience Management Platform, designed to help businesses run surveys, get AI-powered insights, and take actions - all within a seamless workflow. You can create surveys like Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), product reviews, post-purchase surveys, and many more. Affiniv provides survey templates or lets you create them from scratch. Either way, you get to customize the survey theme, add additional questions (scale, multiple-choice, text response, etc), and set up logic for multi-question surveys. For distribution via email, you can modify the email, personalize it (automated) with the customer's name or product details, and send it from your domain (eg, feedback @yourcompany.com). You can automate triggers based on various customer actions. For example, 7 days after purchase or immediately after a customer support call. You can also automate reminders for customers who have not taken the survey. Affiniv allows you to set throttles based on surveys received or taken by customers. For instance, you can configure the system not to send a survey to a customer for 60 days after a response or 24 hours after receipt. Note: Affiniv records the data even if the respondent fills partial survey. Once the survey is distributed, you can see the real-time analytics on Affiniv's dashboard. It gives you an AI-generated sentiment analysis. It also highlights top tags/keywords and their current sentiment (positive, negative, neutral). You also get alerts for any significant movement in sentiment (say, delivery experience moved from positive to negative over the last 6 weeks). Note: You can refer to AI-generated sentiment analysis from previous durations at any point. Bonus: Subscribe unlimited internal users to a weekly digest to land these insights straight in their inbox. The dashboard provides real-time scores for surveys like NPS, etc. You can apply filters to see cohort-level details. You can download the data or use integrations to send it directly to your database. Affiniv also provides segment-wise reports (including AI-generated sentiment analysis). For example, product-level, user cohort-level, and location-level reports, to help you quickly identify segments that may need your attention. Bonus: Affiniv offers customized dashboards and reports for Enterprise Plan users, based on their analytic needs. Once you have all the data and insights handy, Affiniv empowers you to act immediately. You can send an email to a customer, directly from the dashboard (let's say, to inform them about the action taken to address their issue) or add notes against a customer feedback for your team to refer to. With integrations like Shopify, Salesforce, Zendesk, Slack, and many more, you can push the data directly into your systems in real-time. For example, create an auto-ticket (case) for the CX specialist to call a detractor or send feedback provided by the most irate customers directly on a Slack channel. Affiniv stands out for its ease of use, numerous customization options, proactive support, and affordability. Affiniv offers pricing that fulfils the needs of businesses of all sizes, making it more affordable compared to its competitors.

Average Rating: 4.8/5.0

Total Reviews: 2

Crowd

Crowd is an AI-powered 360 customer intelligence hub that unifies all your customer data—from heatmaps to user analytics, and research studies to feedback widgets—into actionable insights in minutes. For SAAS and e-commerce teams drowning in data but starving for insights, Crowd replaces technical complexity with conversational clarity. From identifying why conversions are dropping to discovering what keeps customers loyal, Crowd transforms the signals scattered across your tech stack into a clear path to growth.

Average Rating: 4.9/5.0

Total Reviews: 4

Permut

The AI-native customer engagement platform. Autonomous agents that build loyalty, uncover insights, and drive revenue through real conversations across the entire customer journey: Acquisition, Retention, Support and Research.

Average Rating: 4.6/5.0

Total Reviews: 7

SightMill Net Promoter Score Software

SightMill provides great value Net Promoter Score survey software that helps you listen to your customers and improve their experience of your products and service. You can manage all of your customer feedback in one place: email surveys, website surveys, and event feedback. Use SightMill's tools to help you improve customer happiness, deliver better service and improve your products. SightMill makes it easy for you to manage customer feedback surveys by email, on your website or at events and act immediately on feedback with smart tools that route comments to the right team in real-time. SightMill is ready for any size company and backed with the Net Promoter Score (NPS) methodology. Start a free trial to see how this great value platform can help you gather, analyze and act on feedback.

Average Rating: 5.0/5.0

Total Reviews: 2

Appzi

Appzi is a web based user feedback platform that enables SaaS companies to collect product feedback, right from within their website or app. Companies can present a feedback button, link, or specific event to trigger focused feedback surveys to their end users. That feedback can then be managed by the entire design or development team through a collaborative effort using the Appzi feedback management portal.

Average Rating: 4.5/5.0

Total Reviews: 1

Callexa Feedback

The vast number of available integration possibilities makes Callexa Feedback the perfect tool to perform NPS surveys. React quickly on complaints, measure the allover performance of your support and collect valuable information to improve your services further. Callexa Feedback is your choice if you want to want to identify the perception your clients have towards your company.

Average Rating: 5.0/5.0

Total Reviews: 1

Convas

Convas is a customer feedback tool. Gather & prioritize all your feedback in one place, understand your customers and build the right products.

Average Rating: 4.0/5.0

Total Reviews: 1

nps.today

We are software and customer satisfaction management experts. We provide plug & play solutions to make customer experience and relationship improvements simple, easy, and part of daily work. Our mission is that every organization should be able to measure, understand and act on customer experience with a simple and easy-to-implement solution.

Average Rating: 3.5/5.0

Total Reviews: 1

Walla

Secure Forms Made Simple Walla is a privacy-first form builder designed for teams that care about data protection. Whether you're collecting feedback, onboarding users, or building internal workflows — Walla lets you create powerful forms without giving up data ownership. 🧩 No-code, no compromise: Create powerful, flexible forms without writing a single line of code. Walla’s editor is intuitive, fast, and built for real teams — not just surveys. 🔒 Privacy by default: Whether you host on our cloud or on-premise, Walla helps you meet security standards like ISMS and GDPR, with encryption, access control, and audit logs baked in. 🤝 Built for trust: From public institutions to startups, Walla is trusted by organizations that take privacy seriously. And our responsive team is here to help every step of the way.

Average Rating: 4.3/5.0

Total Reviews: 3

CXONCLOUD

CXONCLOUD is a B2B SaaS built to create, manage & measure the end-end customer experience in simple clicks. One solution that offers unlimited customer feedback, booking, loyalty, awards, rewards, referral marketing, email automation and helps businesses deliver a consistent seamless experience on all customer touchpoints. CXONCLOUD not only improves search but also simplifies customer engagement may it be a booking or feedback. It understands customer sentiments, immediately acknowledges customer concerns automatically & alert the impending negative word of mouth. The all-in-one app automatically measures the loyalty factor of customers & has readymade loyalty campaigns to engage customers on email & social media. The inbuilt referral marketing campaigns can help small business get new referrals from existing loyal customers in simple clicks. The loyal customers can be rewarded with promo codes & QR codes with automatic list generations & rewards management modules.

FellaFeeds

Fellafeeds Digital Feedback App helps to enhance customer experience for the offline business like - Malls, Cinema halls, Airports and Hospitality Sector. We help these businesses in getting real-time actionable insights and analytics resulting in quick turnaround, faster response time, avoiding major PR disasters. Our platform also enables these offline businesses in connecting with their customers through online ads like Facebook, Google and LinkedIn and generate revenue using remarketing techniques. Our key clientele - GMR, Pacific Malls, Wave Cinemas, DLF Mall of India, Radisson, Fiitjee and 50+ other brands.