Employee monitoring software allows businesses to record employee productivity, attendance, and performance during work hours to ensure employees are using their time productively. These solutions can track time active, track location, screen activity, browser history, cursor movement, and business calls to ensure compliance with business policies and employee quality. Employee monitoring products are most frequently used by HR teams to measure worker policy compliance, managers of customer service teams to make sure representatives are working appropriately, and managers of remote working teams.
The solutions can also benefit sales teams that are implementing new pitches or approaches to establish that proper messages are being conveyed to prospects. These products allow organizations to be agile, to quickly determine which methods are working, and to pivot depending on the level of success. For companies embracing the hybrid work environment and remote work situations, employee monitoring is a critical component of measuring performance quality. The best employee monitoring software has features with considerable overlap as those found in time tracking software and contact center quality assurance software.
To qualify for inclusion in the Employee Monitoring category, a product must:
- Monitor employee activity through remote behavior tracking instruments like location tracking, screen activity, browser history, etc.
- Oversee employee computers to ensure consistent level of productivity
- Archive activities for future quality review
