Raptor by Ibexa
Raptor is the agentic customer data platform for e-commerce and retail brands. It unifies customer data from web, email and in-store touchpoints into a single customer view, then turns it into action. Build precise audiences with the audience builder and lifetime value model, and deliver personalised product recommendations across your website and the email platform you already use. Email Triggers send behaviour-based messages such as abandoned cart and price drop alerts, and merchandising tools let you boost or curate products for specific audiences. AI already powers Raptor’s recommendations and suggested audiences, and 80+ native integrations connect it to your e-commerce, email and CRM tools. Brands like XL-byg, Sport 24 and Imerco use Raptor. Raptor is part of Ibexa. Raptor Agents, powered by the Ibexa Agentic Platform, build audiences from plain-language descriptions, deliver daily briefings on trending products and demand gaps, and suggest campaign ideas. Raptor Agents arrive at General Access on 12 January 2027.
Average Rating: 4.7/5.0
Total Reviews: 94
How Do G2 Users Rate Raptor by Ibexa?
- Ranking and Relevancy: 8.3/10 (Category avg: 9.0/10)
- Stemming: 8.3/10 (Category avg: 8.7/10)
- Personalization: 8.3/10 (Category avg: 8.7/10)
- Ease of Use: 8.3/10 (Category avg: 8.9/10)
Who Is the Company Behind Raptor by Ibexa?
- Seller: Ibexa
- Company Website:
- Year Founded: 1999
- HQ Location: Oslo, Norway
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Twitter: @IBEXA
2 Twitter followers -
LinkedIn® Page: www.linkedin.com
177 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Retail, Marketing and Advertising
- Company Size: 46% Medium, 36% Small
What Do G2 Reviewers Say About Raptor by Ibexa?
AI-generated summary from verified user reviews
Pros
- Users highlight the proactive and helpful support team at Raptor, enhancing collaboration and user experience significantly.
- Users value the personalization capabilities of Raptor, enhancing customer experiences with tailored triggers and content delivery.
- Users find Raptor’s CDP incredibly easy to use, allowing quick data management without needing IT assistance.
- Users appreciate the user-friendly interface and proactive support from Raptor, enhancing collaboration and data management.
- Users value the customization options of Raptor, enhancing efficiency and delivering personalized experiences to customers.
Cons
- Users experience delays during implementation and syncing, but find the overall service quality satisfactory.
- Users desire missing features like email integration and journey orchestration to enhance Raptor's overall functionality.
- Users experience implementation delays with Raptor, making the process longer compared to other CDPs in the market.
- Users find the complex implementation of Raptor challenging, citing extended timelines and unclear documentation as major issues.
- Users express a desire for integrated email management in Raptor to streamline their workflow and reduce system shuffling.
What Are Recent G2 Reviews of Raptor by Ibexa?
"A professional partnership – even when things get tough"
Rating: 4.5/5.0 stars
— Anette B.
"The smart and simple way to do personalisation"
Rating: 4.0/5.0 stars
— Nikolaj E.

