AB Anette B. Digital Team Manager Enterprise (\> 1000 emp.) 11/11/2025 "A professional partnership – even when things get tough" 4.5/5 What do you like best about Raptor by Ibexa? We are very pleased with our collaboration with Raptor Services. It’s clear to us that their solution – both the website and email recommendations – supports our daily work in a great way. The system is reliable, and we continuously see that the recommendations hit exactly what we need. Another major strength is the excellent contact and support setup at Raptor. Our main contact person is always friendly, quick to respond, and easy to communicate with, which creates a smooth and trusting collaboration. In addition, we have a skilled technical contact who is thorough and solution-oriented. Whenever we face technical challenges or want to adjust our setup, things are handled professionally and efficiently. All these elements make the collaboration flexible and genuinely cooperative. We feel like a valued partner, not just another customer. With Raptor Services, we can develop and optimize our digital recommendation flow for both website and email, while feeling confident that strong technical expertise and personal support are always behind us. Review collected by and hosted on G2.com. What do you dislike about Raptor by Ibexa? Although we are generally very happy with our collaboration with Raptor, there have also been some challenges along the way. When we launched our new website, we were moved to a new version of Raptor’s platform at the same time. Unfortunately, the version wasn’t fully tested, and the documentation kept changing without our development agency being informed. This created confusion and resulted in extra development work and many internal hours on our side. At times, the process felt quite chaotic. That said, we do feel that Raptor learned from the experience and made an effort to compensate us for the inconvenience. It showed us that they take responsibility and are committed to improving their processes. Review collected by and hosted on G2.com. What problems is Raptor by Ibexa solving and how is that benefiting you? We use Raptor’s product recommendation engine across both our website and our email marketing, and the results have been very positive. The recommendations are relevant and well-timed, helping us present products that actually match what our customers are interested in. This has noticeably improved our overall performance metrics — including click-through rates and conversions — while also reducing the amount of manual work our team needs to do. Previously, a lot of effort went into setting up product selections and content. With Raptor’s automated recommendations, this process has become much more efficient, allowing our marketing team to focus on strategy and creativity rather than repetitive tasks. The system runs smoothly, and we can clearly see how it adds value to our digital communication and customer experience. Looking ahead, we plan to start using Raptor’s CDP in 2026. We expect this will take our personalization even further by giving us a better overview of our customer data and allowing us to connect insights across channels. We see it as a natural next step in our collaboration with Raptor, and we’re excited to explore how the CDP can help us strengthen customer engagement and make our communication even more relevant. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from Pop Up See what 94 reviewers think of Raptor by Ibexa 4.7 out of 5 · Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/raptor-by-ibexa/reviews)