Spoke Dispatch
Spoke Dispatch (Formerly Circuit) is a last-mile delivery management platform built for couriers managing multiple routes across a team of drivers. Dispatch replaces the combination of legacy systems, spreadsheets, messaging apps, and phone calls that growing operations typically rely on. The platform brings together route assignment, customer comms, and delivery tracking & documentation into a single system. The capabilities are tailored for expanding delivery companies that want more control of their operations, land bigger contracts, and comply with SLAs. The Spoke Dispatch platform is specifically designed for dispatchers, operations managers, or anyone who coordinates deliveries day-to-day. As stop volumes grow and dispatchers start managing 10–50 drivers, they hit the limits of manual coordination and dated tools, creating a drain on operations: missed deliveries, unresolved disputes, and time spent firefighting issues that better visibility could have prevented. Core capabilities include: Route planning and assignment: Build, optimise, and assign routes to drivers with stop sequencing tailored for volume and geography. Driver mobile app: A dedicated app for drivers to receive or create their own routes, navigate stops, capture proof of delivery, and update dispatch, all usable independently from the desktop platform. Real-time delivery tracking: Monitor driver progress and stop status throughout the day without relying on manual check-ins, with data to hand when you need it. Proof of delivery capture: Set rules for photo and signature confirmation at the point of delivery, with a timestamped record for dispute resolution. Customer notifications: Automated delivery status and ETA updates that reduce inbound enquiries to the dispatch team. Dispatch integrates driver activity, stop data, and customer communication into one view, giving dispatchers the clarity to manage a full day's routes without switching between systems. Over time, courier companies using Dispatch report fewer missed deliveries, faster dispute resolution, and reduced time spent on manual coordination as fleet size and stop volume scale.
Average Rating: 4.7/5.0
Total Reviews: 11
Who Is the Company Behind Spoke Dispatch?
- Seller: Spoke
- Company Website:
- Year Founded: 2018
- HQ Location: London, GB
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LinkedIn® Page: www.linkedin.com
70 employees on LinkedIn®
Who Uses This Product?
- Company Size: 82% Small, 27% Medium
What Do G2 Reviewers Say About Spoke Dispatch?
AI-generated summary from verified user reviews
Pros
- Users appreciate the real-time tracking feature of Spoke Dispatch, enhancing organization and operational efficiency for teams.
- Users value the user-friendly design of Spoke Dispatch, enhancing efficiency in route planning and real-time tracking.
- Users value the real-time tracking of Spoke Dispatch, enhancing team organization and operational efficiency.
- Users value the real-time updates of Spoke Dispatch, enhancing organization and operational efficiency for their teams.
Cons
- Users desire more customization options in Spoke Dispatch to enhance their experience and meet specific needs.
What Are Recent G2 Reviews of Spoke Dispatch?
"Efficient Route Planning with Intuitive UI"
Rating: 5.0/5.0 stars
— Verified User
"Exactly What Our Small Firm Needed for Delivery Logistics"
Rating: 5.0/5.0 stars
— Alexandru D.
