Conversational Support Software Resources

Gladly is a website used internally to work and see information from customers. It does allow you to connect with them via phone calls, chats and emails in real time.

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Live chat

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If I had to pick one thing, it'd be to reduce the strain on support staff, and also speed up and provide more accurate help to your clients. At Sazular, we use intercom as our omnichannel helpdesk. It can store extensive amounts of data in its knowledgebase, which translates directly to its live chat-bot. Within an hour of setting intercom up, it was effectively guiding our platforms early-access creators through designing custom websites within our drag-and-drop editor - all whilst tailoring the approach to the end-goal the creator had for the website, for example, a consultancy, ecommerce, membership or online course. It's estimated to have saved our team hundreds of hours.. That's impressive.

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