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If I had to pick one thing, it'd be to reduce the strain on support staff, and also speed up and provide more accurate help to your clients. At Sazular, we use intercom as our omnichannel helpdesk. It can store extensive amounts of data in its knowledgebase, which translates directly to its live chat-bot. Within an hour of setting intercom up, it was effectively guiding our platforms early-access creators through designing custom websites within our drag-and-drop editor - all whilst tailoring the approach to the end-goal the creator had for the website, for example, a consultancy, ecommerce, membership or online course. It's estimated to have saved our team hundreds of hours.. That's impressive.

Front is far more than a simple email platform. Front functions as a highly-capable Customer Service Operations Hub, that provides tight integration and automation options, to keep CSRs and other customer-facing team members focused on serving their customers. Advanced Routing & Integration capabilities include Rules, Dynamic Objects, Workflows, Templates and AI.