Best Conversational Marketing Software - Page 23

Hatchium AI

Hatchium AI is a customer conversation platform for businesses that sell and support on WhatsApp, Instagram, and Facebook Messenger. Teams get a shared inbox with assignment, collision detection, internal notes, and quick replies, so several agents can work one WhatsApp number without missed or duplicate replies. An AI chatbot learns your products, policies, and documents, answers routine questions around the clock, and hands over to a human when a conversation needs one. For e-commerce, Hatchium connects to Shopify in one click: abandoned cart recovery messages with one-tap checkout links, cash-on-delivery confirmation with automatic cancellation of unconfirmed orders, order and delivery notifications, and customer sync. Campaigns, scheduled reminders, voice calling, multi-number sub-accounts, analytics, and CSAT round out the platform. Message costs are passed through at Meta's official rates with zero markup, and plans start at $29 per month with a free trial.

Helo Broadcast

Helo Broadcast is an AI-powered control platform that helps businesses plan, execute, and optimize large-scale messaging campaigns across channels like WhatsApp, SMS, RCS, Email, and Voice. It enables teams to build customer journeys, personalize content, and automate campaigns using tools like AI Studio, Journey Builder, and Multi-Channel Orchestration (MCO). The platform continuously improves performance with AI-driven recommendations, A/B testing, and real-time optimization for better engagement and ROI. It also ensures compliance and governance through features like Watch Tower, which manages frequency caps, quiet hours, and policy checks across channels. With built-in analytics, failover routing, and scalable infrastructure, it helps businesses deliver measurable results from messaging campaigns efficiently.

Helpium

Helpium is an AI customer service platform for any business that talks to its customers on WhatsApp, Instagram, Facebook Messenger, email, Mercado Libre or website chat: online stores, real estate agencies, clinics, beauty salons, professional services and more. Every conversation arrives in a single inbox. Unlike a basic chatbot, Helpium takes action: it checks real information like order status, stock or appointment availability, books appointments, sends files such as price lists or catalogs, and qualifies leads with AI workflows. When a conversation needs a person, it hands it over to your team with the full context. It learns your business from your website and documents, and you stay in control with draft mode, testing before going live and clear rules for what the AI can do. Flat price per account with unlimited seats. Try it free for 14 days, no credit card required.

Heppu AI

Heppu serves your customers in chat, on the phone and by email. It answers questions, handles agreed tasks in your systems and hands over to a person when needed.

Heyy

Heyy is an AI employee platform that handles customer conversations across WhatsApp, Instagram, Facebook, and Live Chat. It autonomously manages repetitive interactions while intelligently escalating complex cases to your human team. By deploying AI employees across your messaging channels, you can automate 80% of customer conversations - including order status, FAQs, bookings, and lead qualification -while ensuring the 20% requiring human judgment are seamlessly handed off to your team with full context preservation. The platform provides a unified inbox across all channels and scales instantly without hiring or training delays. Beyond AI conversations, Heyy includes campaigns, a mini CRM, and advanced automation builder that lets you create complex scenarios combining AI responses, predefined message flows, and human agent handoffs. You're not limited to AI-only interactions - design multi-step journeys where AI handles initial engagement, automated flows deliver targeted messages, and your team steps in for high-value conversations. This flexibility enables sophisticated customer communication strategies that adapt to each interaction's complexity.

HiBell AI

HiBell AI is a managed AI receptionist and AI agent service for businesses in Canada and the US. HiBell builds dedicated agents for inbound and outbound calls, website chat, WhatsApp Business, Facebook and Instagram DMs and SMS, with native automations and real-time human handoff. Our team learns how the business runs, builds and connects the agents, has staff test them before launch, then monitors real conversations and keeps improving them. Used by car dealerships, home services, clinics and professional offices. Connects to CRMs, calendars and CDK through Fortellis. English and French. ISO/IEC 27001:2022 and ISO 9001:2015 certified. Free 30-day managed pilot.

HiNoter - AI Note Taker

HiNoter is an AI-powered meeting and voice note platform that captures conversations wherever they happen and converts them into structured, searchable notes. Users can record in person, let HiNoter's meeting assistant join Zoom, Google Meet, and Microsoft Teams calls automatically through calendar integration, upload audio or video files, or simply paste a YouTube link. Powered by Whisper Large V3, HiNoter transcribes speech in 100+ languages with speaker identification, then generates concise summaries, key decisions, action items, and visual mind maps within seconds. Its Ask AI feature lets users chat with their recordings — asking questions, jumping to exact moments, and drafting follow-ups across one meeting or many at once. HiNoter is built for professionals, students, researchers, and journalists who spend hours in conversations and need reliable notes without the manual work. It is available on iOS, Android, Web, and Wear OS, with folders, one-click sharing links, and team workspaces for collaboration.

Hospello

Hospello is a shared inbox for restaurants, cafés, bars and hotels. Messages from WhatsApp, Instagram, Facebook Messenger and email land in one list together with your Google Reviews. The AI sorts everything by urgency, so allergy questions, complaints, cancellations and group requests come first. For each message it drafts a reply in your venue's tone and in the guest's language, using your real opening hours, menu and allergens from a knowledge base built from your website and Google listing. Nothing is sent until someone on your team approves it. Features: unified inbox for WhatsApp, Instagram, Facebook Messenger, email and Google Reviews; urgency-based prioritization; AI reply drafts with human approval; review replies from the inbox; knowledge base; team access; multiple locations, insights and social planner for Instagram and Facebook (Pro). Hosting in Frankfurt (EU). Built for hospitality in Germany, Austria and Switzerland. Pricing: Hospello Basic €19/month (1 location), Hospello Pro €49/month (up to 3 locations), plus VAT, 14-day free trial.

Huggy

Platform for digital customer service

Average Rating: 2.5/5.0

Total Reviews: 1

HumanBot

IgorIA

Inagent

AI Agent Solution Inagent is an all-in-one solution that allows you to quickly implement autonomous AI agents on all text and voice channels with no coding. These agents understand the conversation’s context in >200 languages and dialects, make decisions, and execute actions via connection with business systems to offer responses with natural language. Inagent has a multiagent system designed to create agents specialized in particular processes or business areas. The Agent Quality Management panel facilitates real-time oversight of AI agent performance, allowing you to intervene in the event of negative emotions or complicated cases. Its Signals system detects recurring themes and provides advanced analytics to continuously improve the CX strategy. Capabilities unique to Inagent: Easy activation: Quick, no-code configuration: the only programming language you need to know is your own language. Connected to your business: Easy, secure integration with your business systems thanks to its API Rest design. Native connections with the entire Inconcert ecosystem. Omnichannel: A single configuration for all voice and text channels. Empathetic, multilingual communication: >200 voices available with natural language in any language or dialect. Interprets typos and emojis and adapts to the context. Enhanced control and automation: Guide or correct the virtual agent without interrupting the conversation with the customer via the Whisper function and the comprehensive Agent Quality Management dashboard. Scalable, secure solution: Specializes and adapts to the applications your business needs using a private and confidential knowledge base. Applications: Frequently asked questions Scheduling appointments Order management Collections management Outbound sales Lead pre-qualifier Complaint servicing Technical characteristics: Accuracy: AI agents work autonomously and reproduce human empathy Inconcert AI engine: Solve complex queries thanks to a proprietary AI engine trained on CX operations. They express themselves and sound like humans. A specialized team: multiagent capabilities to build a team of specialized agents for friction-free transfers. Each AI agent focuses on a business area to provide the best response at all times. Combine the best LLMs on the market Security: Data privacy guaranteed by top-tier tech partners Enterprise contracts with our AI suppliers for data privacy: each customer has a private and confidential knowledge base: one virtual agent learns from another. Data encrypted in transit and at rest. All infrastructure is on Amazon Web Services. We have the top security certifications such as CSA Trusted Cloud Provider seal, level 1 CSA certification in Security, Trust, Assurance, and Risk (STAR), PCI v4 Cloud Security Standards, ISO 27001, and CSA Certificate of Cloud Security Knowledge. Agility: trains and is configured 50 times faster Activate Inagent in minutes with no need to program: 1. Define its behavior, script, and personality: Prepare a script with instructions for its functioning, set automated rules, and align the response tone with your brand. 2. Create the knowledge base: Add documents with relevant information such as product spec sheets and terms and conditions of service. Accepts PDFs, images, and websites. 3. Assign the tools it can use: Enable actions that can run the agent autonomously, for instance checking the CRM or scheduling appointments. Maximum quality: supervise the virtual agents’ operations in real time Supervisor agent Whisper function Monitoring sensors Automatism management API-friendly: Easy, secure, and quick integration with any business system such as CRM or ERP Analytics: Optimize virtual agent operations and discover key insights Operation performance KPIs: it registers interactions by channel, TMO, transfers to agents, conversation summar, topics Business insights: provides insights and improves understanding of business and customers. Signals: trending topics and intentions, sentiment análisis, containment rate, agent capacity to resolve queries autonomously, behavior alerts

InboxLoop

InboxLoop is an Instagram DM automation and conversational marketing platform designed for creators, influencers, small businesses, and brands. It helps users automate Instagram comments, Reels interactions, Story replies, and direct messages to engage followers, generate leads, and drive sales without manual effort. With InboxLoop, businesses can build automated comment-to-DM workflows, send links and offers, collect leads, create multi-step conversations, showcase products through interactive carousels, and track engagement through analytics. InboxLoop offers an Instagram-first alternative to complex marketing automation platforms such as Manychat, focusing on simplicity, ease of use, and fast setup. It helps creators and businesses turn everyday Instagram engagement into meaningful conversations and growth. InboxLoop is currently available free during Early Access, making Instagram automation accessible to creators and businesses of all sizes.

Infunnel

Marketing Automation and CRM Software Boost your sales with marketing automation Monitor the entire sales process, from lead to after-sales. Effortlessly automate processes and optimize your digital campaigns thanks to the end-to-end traceability of the customer journey and real-time KPI analysis. Solution advantages Adaptation and scalability. Ideal for companies of any size. Allows you to add new teams and channels as the business grows. No-code tools. You can work with the software without having to program, although it also allows for advanced customizations with HTML and CSS for the most demanding customers. Competitive pricing. Includes all capabilities in a single product: marketing automation, CRM, analytics, and no-code design. Agile tech support adapted to you. We’re here for you in your time zone and language with local teams immediately available. Native integrations. Has connections with digital advertising and email marketing, WhatsApp, and sidebar chat platforms, as well as the Inconnect and Insmartbot solutions. API-friendly. The API integration process with third-party contact centers and CRMs is agile, secure, and easy to perform. Applications Workflows for sending specific communications to key audiences. Contact qualification with lead scoring for more agile prioritization. Automated assignment of leads to the right rep. Omnichannel campaigns combining voice and text messages. Use of pipelines with stages customized by team. Dashboards with KPIs to monitor the marketing investment by channel. Automated lead service with chatbots that access the contact’s full history. Technical characteristics 1. CRM Advanced audience segmenting. Classification based on sales activity. Contact property customization. Adapted pipelines. Customization of stages to each company and sales team. Availability of various views (Kanban, funnel, by stage). Lead scoring. Automated prioritization based on probability of conversion. Custom rule design. 2. Marketing automation Workflows for automatic lead management. No-code flow design to automate communications and processes. Automation performance analytics view Multi-channel communications campaigns. Allows you to launch email, text, and WhatsApp messaging campaigns. GDPR compliant. Design and message customization. Creation of messages with dynamic text. Supports WhatsApp HSM (highly structured message) templates with buttons. 3. Omnichannel campaigns Centralized ad campaigns. Native connections to Google, Bing, Facebook, Instagram, X, TikTok, DSP. Multichannel analytics to optimize investment. Native connection with Inconnect and Insmartbot. Inconnect: expands the capacity of all channels (voice and text). Insmartbot: adds the possibility of automatically enhancing lead acquisition. Easy integration with third-party systems. API-friendly. Designed to connect to third-party contact centers, email marketing systems, and CRMs. 4. Analytics and reporting Full customer journey analysis. Segments and analyzes the customer journey to assess the impact of interactions throughout the funnel. Personalized performance dashboards. Custom reports to adjust metrics and data. Detailed analyses of email dispatches, ads, and sales. Contact center integration. Allows for data cross referencing with the contact center. Omnichannel campaign analytics dashboards. ​​​​​5. No-code designer ​​​​​​Intuitive and customizable design. Drag & drop designer to create landing pages, thank you pages, pop-ups, and microsites. Responsive design pages. >200 predesigned templates and customization options. Control and optimization. A/B testing for landing pages and emails. Piece configuration for SEO optimization. Immediate piece preview. Advanced functionalities . Advanced HTML and CSS editing, supports Google Fonts. Digital material repository. SSL certificate management and use of multiple domains.

Average Rating: 4.3/5.0

Total Reviews: 2

Initiochat

Initio is a live chat platform designed for website teams to communicate with visitors in real time. It allows you to capture leads, route conversations to the appropriate departments, and maintain a shared inbox for your team. When your staff is offline, the system can automatically collect contact details or utilize a virtual assistant to handle inquiries.