Hospello is a shared inbox for restaurants, cafés, bars and hotels. Messages from WhatsApp, Instagram, Facebook Messenger and email land in one list together with your Google Reviews. The AI sorts everything by urgency, so allergy questions, complaints, cancellations and group requests come first. For each message it drafts a reply in your venue's tone and in the guest's language, using your real opening hours, menu and allergens from a knowledge base built from your website and Google listing. Nothing is sent until someone on your team approves it.
Features: unified inbox for WhatsApp, Instagram, Facebook Messenger, email and Google Reviews; urgency-based prioritization; AI reply drafts with human approval; review replies from the inbox; knowledge base; team access; multiple locations, insights and social planner for Instagram and Facebook (Pro).
Hosting in Frankfurt (EU). Built for hospitality in Germany, Austria and Switzerland. Pricing: Hospello Basic €19/month (1 location), Hospello Pro €49/month (up to 3 locations), plus VAT, 14-day free trial.
