Conversational Intelligence Software Resources

Glossary Terms and Discussions to expand your knowledge on Conversational Intelligence Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find feature definitions and discussions from users like you.

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Conversational Intelligence Software Glossary Terms

Conversational AI

Conversational AI is a branch of artificial intelligence using machine learning and natural language processing to engage with users in human language.

by Harshita Tewari

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Browse through dozens of terms to better understand the products you purchase and use everyday.

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Conversational Intelligence Software Discussions

Question on: Clari

When can we see this?

I'm interested in seeing if you guys will be implementing an update to Groove phone where we have the ability to set up a Voice mailbox system so that way clients can leave us messages and we can stay more on track with follow-ups!

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Hi Maddie, we are actively working on developing a voicemail box for the OmniDialer. We keep all customers up-to-date with upcoming releases via email and in-app notifications. Stay tuned! Alina @ Groove

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Answered: Alina Kadyntseva on June 23, 2022

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Question on: Clari

Schedule emails

I have tried scheduling emails on Groove, but I don't understand where they go. Like Gmail has a separate tab for Scheduled emails, does Groove have a similar setup?

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Hi Nikhita, Scheduled emails go to different places based on whether they were scheduled from Gmail or Flows. When scheduling an email from Gmail it will go to a scheduled emails section where it can be reviewed and canceled if needed. Check out this article to learn more about scheduling in the email interface: https://help.groove.co/en/articles/1152879-scheduling-when-your-emails-are-sent For flows, scheduled emails will go to the "outbox" of the people tab. Check out this article to learn more about scheduling in flows: https://help.groove.co/en/articles/2469231-people-tab-managing-the-people-in-your-flow If you are having issues with scheduling emails, please reach out to your CSM or Groove Support! Best, Alina

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Answered: Alina Kadyntseva on February 2, 2022

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Question on: Clari

Is there any way you can suggest feedbacks on our email content/Subject Line?

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Hi Hiten, The best way to test which email content or subject line works best is through A/B Testing in Flows. Feel free to reach out to your CSM or Groove Support to help you set it up. -Alina

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Answered: Alina Kadyntseva on February 1, 2022

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