Conversation Intelligence Software

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Agentforce Sales (formerly Salesforce Sales Cloud)

Product Description

Sell faster, smarter, and more efficiently with AI + Data + CRM. Boost productivity and grow in a whole new way with Sales Cloud.

Pros

Features (3167) Ease of Use (2065) Lead Management (1174)

Cons

Learning Curve (1092) Limitations (791) Complexity (682)

HubSpot Sales Hub

4.4/5

(13,841)

Product Description

Sales Hub is a modern sales software that helps teams build pipeline, accelerate deal velocity, and create stronger customer connections. Powered by HubSpot’s Smart CRM, it combines AI, automation, and insights in one easy-to-use platform, so reps can sell smarter and scale without added complexity.

Pros

Ease of Use (1216) Features (702) Helpful (672)

Cons

Missing Features (435) Limited Features (409) Learning Curve (384)

Apollo.io

4.7/5

(9,665)

Product Description

Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. Sellers and marketers use Apollo to discover more customers in market, connect with contacts, and establish a modern go-to-market strategy. Apollo's B2B Database includes over 210M contacts and 35M companies with robust and accurate data. Teams leverage Apollo’s Engagement Suite to scale outbound activity and sequences effectively. Finally, up-level your entire go-to-market processes with Apollo's Intelligence Engine with recommendations and analytics that help you close. Founded in 2015, Apollo.io is a leading data intelligence and sales engagement platform trusted by over 10,000 customers, from rapidly growing startups to global enterprises.

Pros

Ease of Use (1587) Lead Generation (1349) Features (1321)

Cons

Missing Features (559) Inaccurate Data (469) Learning Curve (458)

Fathom

5/5

(6,868)

Product Description

Fathom records, transcribes, highlights, and summarizes your meetings so you can focus on the conversation.

Pros

AI Summary (1501) Accuracy (1444) Helpful (1365)

Cons

Meeting Management (415) Recording Issues (342) Missing Features (249)

Gong

4.7/5

(6,662)

Product Description

The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions.

Pros

Helpful (301) Ease of Use (240) Call Recording (194)

Cons

Call Issues (119) Recording Issues (77) AI Inaccuracy (69)

Clari

4.6/5

(5,605)

Product Description

With Clari, sales leaders get instant insight about their forecast and deal progress, with a direct line to reps to coach and align on next steps to close.

Pros

Ease of Use (722) Forecasting (486) Features (365)

Cons

Limitations (186) Limited Customization (150) Learning Curve (147)

Salesloft

4.5/5

(4,287)

Product Description

Salesloft powers durable revenue growth for the world’s most demanding companies. Salesloft’s industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and take action on what matters most, from first touch to upsell and renewal. More than 5,000 customers including Google, 3M, IBM, Shopify, Square, and Cisco gain a performance force multiplier with Salesloft by shifting to a durable revenue engagement model, helping them solve the complexities of modern B2B sales and unlock revenue efficiency.

Pros

Ease of Use (569) Features (342) Helpful (338)

Cons

Missing Features (239) Call Issues (164) Integration Issues (134)

Outreach

4.3/5

(3,571)

Product Description

Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. From prospecting to deal management to forecasting, our platform leverages automation and artificial intelligence to help revenue leaders increase efficiency and effectiveness of all go-to-market activities and personnel across the revenue cycle.

Pros

Ease of Use (80) Automation (49) Helpful (47)

Cons

Missing Features (32) Learning Curve (23) Limitations (21)

GTM Studio - Powered by ZoomInfo

4.5/5

(3,512)

Product Description

GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace - enabling RevOps and marketing teams to launch proven plays, enrich data automatically, and activate sellers fast, with no engineering support and no ticket queues.

Pros

Features (27) Lead Generation (26) Ease of Use (25)

Cons

Expensive (16) Data Inaccuracy (13) Cost (11)

Talkdesk

4.4/5

(2,505)

Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Pros

Ease of Use (310) Efficiency (175) Features (171)

Cons

Call Issues (119) Technical Issues (78) Missing Features (76)

What is Conversation Intelligence Software?

Conversation intelligence software records, transcribes, and analyzes sales conversations across calls, video meetings, and other customer touchpoints. By analyzing real sales conversations using artificial intelligence (AI) and natural language processing (NLP), conversation intelligence software can identify keywords and topics so users can quickly jump to those points in the recording rather than listening to the entire call.

Conversation intelligence software analyzes insights from sales conversations to identify buyer intent, deal risks, competitor mentions, and coaching opportunities, allowing leaders to extract and review these insights to turn real conversation data into actionable guidance. By transcribing and analyzing sales calls, conversation intelligence software helps sales teams understand potential buyers, improve sales rep effectiveness, ensure compliance, and drive sales efforts.

In addition to calls, many of these platforms can also analyze insights from emails and text messages to identify key signals, customer sentiment, and engagement trends. Conversation intelligence platforms often integrate with customer relationship management (CRM) software to enable seamless data sharing and workflow automation for capturing, logging, and tracking sales conversations.

Conversation intelligence software differs from AI note-taking software, which captures, transcribes, organizes, and summarizes information from meetings. Conversation intelligence software goes further by analyzing recorded conversations to identify patterns, trends, and actionable insights that help revenue teams improve performance and decision-making.

Sales coaching software is a related software product that generally offers conversation intelligence capabilities. However, it focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features that allow sales representatives to view and organize sales deals in the pipeline easily.

To qualify for inclusion in the Conversation Intelligence category, a product must:

Automatically capture and transcribe sales calls into text and data that can be searched, analyzed, and shared across teams
Analyze human-to-human interactions from calls and meetings to surface meaningful insights such as key topics, themes, customer intent, or interaction patterns
Generate conversation summaries and actionable insights to help identify important moments, next steps, or performance improvement opportunities
Deliver analytics and reporting on call-level conversation metrics such as call duration, trends, and customer interaction

Compare all software products on G2's Conversation Intelligence Category Page