Best Contact Center Software - Page 35

WorkDial

WorkDial is a Salesforce-native CTI platform. Other tools connect to Salesforce. WorkDial runs inside it. Every other Salesforce dialer runs a second system of record. The call, the recording, and the AI insight are born in the vendor's cloud, then synced into Salesforce as a copy. Salesforce ends up the destination, not the source. WorkDial writes to native Salesforce objects (Call__c, Recording__c, Transcript__c, Sentiment__c) the instant a call happens, from a managed package running inside Lightning. Flow triggers on call events. Reporting runs on standard Salesforce reports and dashboards, not a second tool. What you get - Dial from any record. Reps stay on the record. Managers report from the record itself. - AI call analysis in the seat price: transcripts, sentiment, and summaries, never a paid add-on. - Bring your own Twilio at 0% markup. You pay telephony at cost. - You choose where recordings live: native Salesforce Files in your own org, your own Twilio, or your own cloud storage. WorkDial keeps no copy. - Outbound WhatsApp voice from any Salesforce record. WorkDial was first to market with WhatsApp voice inside Salesforce. - Live supervisor monitoring: Listen In (silent) and Join Call (conference). - Published pricing: Core $28, Professional $59, Enterprise from $99 per user per month on annual billing. 14-day trial on the full-AI Professional tier, no credit card. Security. TLS 1.2+ in transit, encryption inherited from Salesforce in transit and at rest. Sub-processors are named: Meta Platforms, Inc. for WhatsApp voice delivery and ConvoAgent, Inc. for AI transcription, sentiment, and summary. WorkDial claims no SOC 2, ISO, or HIPAA certification of its own. What WorkDial does not do. It does not work with non-Salesforce CRMs. It is not a standalone business phone system. It does not replace dedicated call-center software at 500+ seat scale. WorkDial is built by the team behind ValueText, the Salesforce-native messaging platform with 4.97 stars across 100+ AppExchange reviews.

Workforce Wave

Workforce Wave is an AI voice agent platform built for businesses that can't afford to miss a call. Our AI receptionist handles inbound calls 24/7, books appointments, qualifies leads, and runs outbound calling campaigns — all without human staff. Used by medical practices, law firms, real estate teams, and home service companies, Workforce Wave integrates with Salesforce, HubSpot, GoHighLevel, Dentrix, and 20+ other platforms. HIPAA-compliant. Multilingual. No hold times. No missed opportunities.

XclusiveDesk IVR

XO Hosted PBX

Hosted PBX is a scalable UC solution that uses cloud technology to integrate HD voice & data services, mobility, along with advanced calling

XSELL

Yunique

Zendesk Talk

ZoomDash

Zylinc Cloud

Zylinc Cloud is a cloud-native contact center solution designed to help organizations handle customer calls efficiently and professionally. Zylinc contact center combines functionality for routing, contact center management, communication overview, and data insights into a single unified system that is easy to configure, scalable, and flexible. See more here: https://zylinc.com/

zyndesk

ZynDesk is an AI-powered cloud platform built for accounting firms, tax advisors, and financial service providers. It centralizes client management, tax compliance, workflow automation, document management, task tracking, executive dashboards, and intelligent reporting in one secure SaaS solution. By replacing spreadsheets and disconnected systems, ZynDesk helps firms streamline operations, improve collaboration, reduce manual work, and maintain compliance while scaling efficiently. Designed for modern professional practices, ZynDesk empowers teams with real-time visibility, automated workflows, and data-driven decision-making.