Best Contact Center Software - Page 27

mirai AI

MissedCalls

MissedCalls automates missed call recovery, quote and invoice follow-ups, Google reviews, and now — answers your phone 24/7 with an AI receptionist.

Mitel Workforce Optimization

Empower your employees with Mitel Workforce Optimization solutions that are proven to improve both the efficiency of your organization and the quality of your customer experience.

Mitrol

Mobile2CRM

Mobile Connect for Amazon Connect

Mobile Connect is a mobile app that allows you to handle Amazon Connect calls and other types of interactions from your mobile device. Easily expand Amazon Connect beyond your contact center. Available for Android and iOS.

mobiVoice

MotionCX

MotionCX is an omni-channel CCaaS platform that empowers agents to deliver better, more personalized customer experiences right out of the box. Agents see a consolidated customer profile in a single view and leverage AI guided workflows to meet their needs.

My Call Pilot

My Call Pilot is an AI platform for managing voice-based customer interactions through intelligent agents for inbound and outbound calls. Customizable agents use prompts, voice characteristics, and knowledge bases to deliver natural, real-time conversations, replacing traditional IVR systems with dynamic dialogue that adapts to caller intent using FAQs, PDFs, and website content. Outbound campaigns include contact uploads, AI dialing, and call tracking, while inbound operations feature intelligent routing and nested IVR menus. Live Call Transfer ensures seamless handoffs to human agents. Supporting over twenty languages, the platform integrates with websites via click-to-talk widgets. Additional features include SMS campaigns, calendar booking, and email integration. A unified analytics dashboard provides call transcripts, summaries, and performance metrics in one interface.

NEONNOW

NEONNOW is a cutting-edge cloud-based contact center platform designed to revolutionize your customer engagement, business efficiencies. Utilizing the power and scalability of AWS Amazon Connect, NEONNOW delivers enterprise grade features out of the box in a no-code, cost effective platform. Featuring advanced AI-powered technologies such as intent driven IVR (Interactive Voice Response), intelligent call routing, and seamless integrations to all cloud based CRMs, NEONNOW serves to become the single pane of glass for your agents to interact with you customers and you other business systems. Elevate customer experiences, empower agents, and streamline operations. NEONNOW enables personalized interactions, real-time analytics, and seamless scalability, making it the go-to solution for modern contact centers aiming to deliver exceptional service and drive business growth.

Netcall Liberty Converse

Liberty Converse is an omnichannel contact centre and customer engagement management solution that allows you to deliver outstanding customer experience (CX) across every customer engagement. Unleash your CX potential.

NEWS

Nexen: Comunicaciones unificadas

Nexen is a unified communications platform (omnichannel inbox) for small and medium-sized businesses. It brings WhatsApp Business, email, Instagram, Facebook Messenger, Telegram, web chat and VoIP telephony into a single shared inbox, so teams can manage all customer conversations from one place. The platform includes unlimited agents on every plan, conversation assignment and tracking, and an AI layer that drafts replies, triages and summarizes conversations and, on higher plans, resolves conversations automatically through a bot. Business telephony is provided through new Spanish geographic numbers, with minutes included in the plan. Pricing is based on monthly conversation volume rather than per agent. Nexen is operated by Blue Community SL (Spain) and is available in Spanish, English and Catalan.

Nexios

Nexios is an AI-powered omnichannel contact center platform for businesses that want faster, more consistent customer service. Teams manage voice, video, email, SMS, live chat, WhatsApp, Viber, and Facebook Messenger from one unified dashboard, with intelligent call routing, ticketing, campaigns, real-time analytics, and AI assistants built in. The platform is cloud-based, hardware-free, and fully managed, so no in-house IT staff is needed. It serves companies in retail, telecoms, healthcare, finance, transportation and the public sector.

Nexivo