Best Contact Center Software - Page 25

DispatchMe

DispatchMe is intake and on-call response software for service businesses, agencies and call centers. Write your questions once, as one intake form. DispatchMe runs that form as an AI phone agent that answers calls, an AI text message agent on the same number, a hosted web form with a link and QR code, and a chat widget for your website. Every channel asks the same questions and creates the same structured request. Editing the form updates every channel. Each form chooses what happens next: keep a record only, notify the same people every time, or reach whoever is on call. On-call coverage is scheduled by location with weekly rotations and date overrides. Escalation texts and calls ranked responders one at a time, then backups, then an escalation owner, with timing you control. Responders accept or decline from a text link and see who on their team has answered. Customers can get update texts when their request arrives, is taken and is resolved, with a 1 to 5 star rating link. Reports show first-answer time, time to resolve, on-time rate against priority targets, each responder against the team, and demand by day and time. One sign-in can manage several client accounts, each with its own forms, numbers, people, schedules and reports, so agencies and answering services keep every client separate. DispatchMe is built by AnSer, a live answering service founded in 1949 in Green Bay, Wisconsin.

Distrobird

Distrobird is an all-in-one sales automation platform. Run automated cold email & SMS sequences, manage inbound & outbound calls, centralize communication with a unified inbox, track leads from forms, and automate lead routing – all within a single platform. Sign up for free and experience the power of streamlined sales.

Doctoralia Phone

Dynamic Workload

Dynamic Workload ist eine in Deutschland entwickelte Cloud-Software für Kundenservice und Contact Center serviceintensiver Organisationen wie Versicherungen und Behörden. Das Ziel: mehr Produktivität, entlastete Mitarbeiter und hohe Servicequalität. Die KI-Automatisierung bindet unterschiedliche KI-Modelle ein, um Abläufe zu automatisieren und Mitarbeiter zu unterstützen. Per Self Service löst sie Standardanliegen rund um die Uhr. Agent Assist liefert Mitarbeitern Zusammenfassungen und Handlungsempfehlungen, über die sie selbst entscheiden. Als Omnichannel-Lösung vereint Workload Management Telefonie, E-Mail, Chat, Whatsapp etc. in einem zentralen Arbeitsvorrat. Dort werden sämtliche Kundenanliegen automatisch priorisiert und per skillbasiertem Routing verteilt. Führungskräfte sehen zudem die Auslastung in Echtzeit. Dynamic Workload wird in der deutschen IPD Sovereign Cloud betrieben und dient als Grundlage für einen konformen und sicheren Betrieb.

Easedial

EaseDial is a comprehensive cloud-based communications platform that integrates business phone systems, contact center solutions, and AI-driven communication tools into a unified interface. Designed to streamline both internal and external communications, EaseDial caters to businesses seeking a scalable and efficient solution without the complexities of managing multiple vendors or on-premise hardware. At its core, EaseDial offers a Unified Communications as a Service (UCaaS) platform, providing employees with cloud-based phone extensions accessible via softphones, browsers, or mobile devices. This setup eliminates the need for traditional hardware, allowing teams to make and receive calls from any location. Key features include auto-attendant for automated call greetings and menu routing, voicemail with transcription services, and business SMS capabilities, enabling seamless communication across various channels. For organizations managing customer interactions, EaseDial's Contact Center as a Service (CCaaS) platform delivers robust tools for handling inbound and outbound communications. Features encompass interactive voice response (IVR) systems, call queues with real-time monitoring, skills-based routing to connect customers with the most appropriate agents, and a campaign dialer supporting preview, progressive, and predictive dialing modes. Supervisors benefit from live monitoring tools, including listen, whisper, and barge functionalities, as well as comprehensive analytics and reporting to assess agent performance and customer satisfaction. EaseDial's AI Communications suite enhances operational efficiency by automating routine tasks and providing real-time support. The AI Voice Agent can answer inbound calls, understand caller intent, retrieve relevant information, and either resolve inquiries or transfer calls to human agents with full context. Additionally, AI-driven transcription and sentiment analysis tools offer real-time insights into customer interactions, enabling supervisors to monitor conversations and identify areas for improvement without manual review. Video conferencing is seamlessly integrated into the platform, offering high-definition video meetings with screen sharing, recording, and AI transcription capabilities. This feature supports both internal team collaborations and external client meetings without the need for separate applications or subscriptions. EaseDial's modular design allows businesses to select and combine services that best fit their operational needs. Whether implementing a cloud business phone system, a comprehensive contact center solution, or AI-enhanced communication tools, organizations can tailor the platform to their specific requirements. The centralized admin portal simplifies user management, call routing configurations, and access to analytics, providing a cohesive and user-friendly experience. In summary, EaseDial delivers a versatile and scalable communications solution that unifies business phone services, contact center operations, and AI-driven tools into a single platform. By consolidating these services, businesses can enhance communication efficiency, improve customer engagement, and adapt to evolving operational demands without the burden of managing disparate systems or hardware.

EasyCall Cloud

EasyGoIVR

Eazyshow

Echonext

Eclipta

Eclipta is an omnichannel cloud contact center (CCaaS) built and operated by Axiona360. It gives customer service, sales and collections teams a single place to handle every conversation: voice calls, WhatsApp Business, Telegram, web chat and email. Agents work from any web browser with a built-in softphone, so there is no hardware to buy and no software to install. Route every interaction to the right person. Design your call and chat flows on a visual drag-and-drop canvas: IVR menus with keypad and speech input, chatbots, queues with automatic distribution, business hours with holidays, voicemail and callback. Sell and collect more. Run outbound campaigns from your customer lists, with predictive and progressive dialing, click-to-call from the browser, a do-not-call list, call dispositions and custom forms for each contact. Collections teams record every payment promise and follow up on it. Automate with AI. Bots answer frequent questions 24/7, query your own systems through APIs and hand the conversation to an agent with full context. AI summarizes every chat when it is closed, and speech recognition captures data in the IVR. Supervise and measure. Supervisors see queues and agents live, listen to recordings, download conversations, run satisfaction surveys after calls and chats, and export reports on contacts, abandoned calls and agent pauses. Made to fit your operation. What sets Eclipta apart is that Axiona360 owns the platform and has its own development team. We build custom integrations with your CRM or ERP, tailored flows, dashboards and new features for your operation, and we keep improving them with you. Eclipta runs on AWS, Google Cloud and Cloudflare, with roles and permissions per user, and each customer's data kept in its own isolated space. You can keep your phone numbers and SIP trunks when you move from an on-premise PBX or a traditional call center. Setup takes days, not months, and you add or remove users whenever you need to. Eclipta is available in Spanish, English, French and Portuguese. Pricing is per user per month, starting at 5 users, and every plan is quoted to fit your operation.

EdgeTier

Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers.

Average Rating: 4.5/5.0

Total Reviews: 30

Eloquant

Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Center and Voice of Customer Solution (#CCaaS #VoC). We provide all the different modules to provide the right and innovative tools to serve the Customer Experience Voice telephony (PABX & VoIP), Digital channels (Email, Livechat, Messaging, Social media), Video, Chatbot, VoiceBot Customer and Empoyee satisfaction survey Semantic AI, Quality Management, Recording, API-based, CRM and UCaaS connectors. Our key differentiators are to propose : - an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator and a tailor-made approach at each stage of the project) - Security & Data Privacy with European private-cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701 - CSR-engaged : our company is committed to a be socially responsible in his culture and we have a CSR approach in our development.

Average Rating: 4.5/5.0

Total Reviews: 1

EngageAgents

enjoy.CRMⅢ

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