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Dynamic Workload Reviews & Product Details

Dynamic Workload ist eine in Deutschland entwickelte Cloud-Software für Kundenservice und Contact Center serviceintensiver Organisationen wie Versicherungen und Behörden. Das Ziel: mehr Produktivität, entlastete Mitarbeiter und hohe Servicequalität. Die KI-Automatisierung bindet unterschiedliche KI-Modelle ein, um Abläufe zu automatisieren und Mitarbeiter zu unterstützen. Per Self Service löst sie Standardanliegen rund um die Uhr. Agent Assist liefert Mitarbeitern Zusammenfassungen und Handlungsempfehlungen, über die sie selbst entscheiden. Als Omnichannel-Lösung vereint Workload Management Telefonie, E-Mail, Chat, Whatsapp etc. in einem zentralen Arbeitsvorrat. Dort werden sämtliche Kundenanliegen automatisch priorisiert und per skillbasiertem Routing verteilt. Führungskräfte sehen zudem die Auslastung in Echtzeit. Dynamic Workload wird in der deutschen IPD Sovereign Cloud betrieben und dient als Grundlage für einen konformen und sicheren Betrieb.

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