Best Contact Center Software - Page 22

DialApplet Call Center

DialConnection Contact Center

DialConnection's Contact Center suite allows you to make informed decisions on when and how to best communicate with your customers. You are no longer tied to simply creating a call list in the morning and hoping for the best.

DialedIn CCaaS

DialNext

DialNext is a cloud contact center and business communications platform built for small and mid-sized businesses. It brings business calling, SMS, business phone numbers, call routing, IVR, call recordings, analytics, and team communication together in one platform, giving sales and support teams a central place to manage customer conversations. With DialNext, businesses can set up professional business phone numbers, make and receive inbound and outbound calls, create customized call flows, configure IVR and call routing, manage business messaging, and keep track of conversations through call history, recordings, and analytics. Teams can manage their business communications from a single workspace without relying on traditional phone systems or on-premise contact center infrastructure. Calling and Contact Center: DialNext provides the tools businesses need to manage customer calls, including inbound and outbound calling, call routing, IVR, call transfers, voicemail, call recording, business hours, and customizable call flows. Teams can configure communication workflows around their business and route customers to the right person or department. Business Messaging: DialNext brings business SMS alongside voice communication, allowing teams to communicate with customers through calls and messages within the same platform. This can support sales follow-ups, customer support, appointment-related communication, and everyday business messaging. Business Phone Numbers: Businesses can provision and manage dedicated phone numbers for their teams and use them for professional customer communication. DialNext is designed for businesses that need reliable business numbers without having to manage traditional phone infrastructure. Team Communication and Workflows: DialNext helps teams organize customer conversations across agents and departments. Managers can configure routing rules, working hours, call flows, and team availability to help incoming conversations reach the appropriate people. CRM and Business Integrations: DialNext connects with CRM and other business applications, helping teams keep calling and messaging connected to the tools they already use. This allows sales and support teams to incorporate customer communication into their existing workflows rather than managing it separately. Built for Growing Businesses: DialNext is designed for businesses that have outgrown basic business phone services but don't necessarily need the complexity of traditional enterprise contact center systems. Whether a company needs a professional phone system, sales calling and follow-ups, customer support calling, business SMS, or a more structured contact center setup, DialNext provides the communication tools in one modern workspace. DialNext is built with a focus on making business communication easier to set up, manage, and scale, giving growing teams the infrastructure they need to stay connected with their customers.

Dialogo

DialPhone

DialPhone is an AI-powered business phone system for teams in the US and Canada. It combines cloud voice, business SMS, an AI receptionist, online fax, and a full contact center in one platform — replacing separate VoIP, texting, and call-center tools. Features include AI call transcription and summaries, shared team inboxes, IVR and call routing, 10DLC/TCPA-compliant SMS, HIPAA-ready fax, and CRM integrations (Salesforce, HubSpot, Microsoft Teams). Pricing is transparent and published from $24 per user per month, with no quote-gating. DialPhone is SOC 2 and HIPAA compliant with a 99.999% uptime SLA.

Digicontacts

Distrobird

Distrobird is an all-in-one sales automation platform. Run automated cold email & SMS sequences, manage inbound & outbound calls, centralize communication with a unified inbox, track leads from forms, and automate lead routing – all within a single platform. Sign up for free and experience the power of streamlined sales.

Doctoralia Phone

Easedial

EaseDial is a comprehensive cloud-based communications platform that integrates business phone systems, contact center solutions, and AI-driven communication tools into a unified interface. Designed to streamline both internal and external communications, EaseDial caters to businesses seeking a scalable and efficient solution without the complexities of managing multiple vendors or on-premise hardware. At its core, EaseDial offers a Unified Communications as a Service (UCaaS) platform, providing employees with cloud-based phone extensions accessible via softphones, browsers, or mobile devices. This setup eliminates the need for traditional hardware, allowing teams to make and receive calls from any location. Key features include auto-attendant for automated call greetings and menu routing, voicemail with transcription services, and business SMS capabilities, enabling seamless communication across various channels. For organizations managing customer interactions, EaseDial's Contact Center as a Service (CCaaS) platform delivers robust tools for handling inbound and outbound communications. Features encompass interactive voice response (IVR) systems, call queues with real-time monitoring, skills-based routing to connect customers with the most appropriate agents, and a campaign dialer supporting preview, progressive, and predictive dialing modes. Supervisors benefit from live monitoring tools, including listen, whisper, and barge functionalities, as well as comprehensive analytics and reporting to assess agent performance and customer satisfaction. EaseDial's AI Communications suite enhances operational efficiency by automating routine tasks and providing real-time support. The AI Voice Agent can answer inbound calls, understand caller intent, retrieve relevant information, and either resolve inquiries or transfer calls to human agents with full context. Additionally, AI-driven transcription and sentiment analysis tools offer real-time insights into customer interactions, enabling supervisors to monitor conversations and identify areas for improvement without manual review. Video conferencing is seamlessly integrated into the platform, offering high-definition video meetings with screen sharing, recording, and AI transcription capabilities. This feature supports both internal team collaborations and external client meetings without the need for separate applications or subscriptions. EaseDial's modular design allows businesses to select and combine services that best fit their operational needs. Whether implementing a cloud business phone system, a comprehensive contact center solution, or AI-enhanced communication tools, organizations can tailor the platform to their specific requirements. The centralized admin portal simplifies user management, call routing configurations, and access to analytics, providing a cohesive and user-friendly experience. In summary, EaseDial delivers a versatile and scalable communications solution that unifies business phone services, contact center operations, and AI-driven tools into a single platform. By consolidating these services, businesses can enhance communication efficiency, improve customer engagement, and adapt to evolving operational demands without the burden of managing disparate systems or hardware.

EasyCall Cloud

EasyGoIVR

Eazyshow

Eclipta

Eclipta is an omnichannel cloud contact center (CCaaS) built and operated by Axiona360. It gives customer service, sales and collections teams a single place to handle every conversation: voice calls, WhatsApp Business, Telegram, web chat and email. Agents work from any web browser with a built-in softphone, so there is no hardware to buy and no software to install. Route every interaction to the right person. Design your call and chat flows on a visual drag-and-drop canvas: IVR menus with keypad and speech input, chatbots, queues with automatic distribution, business hours with holidays, voicemail and callback. Sell and collect more. Run outbound campaigns from your customer lists, with predictive and progressive dialing, click-to-call from the browser, a do-not-call list, call dispositions and custom forms for each contact. Collections teams record every payment promise and follow up on it. Automate with AI. Bots answer frequent questions 24/7, query your own systems through APIs and hand the conversation to an agent with full context. AI summarizes every chat when it is closed, and speech recognition captures data in the IVR. Supervise and measure. Supervisors see queues and agents live, listen to recordings, download conversations, run satisfaction surveys after calls and chats, and export reports on contacts, abandoned calls and agent pauses. Made to fit your operation. What sets Eclipta apart is that Axiona360 owns the platform and has its own development team. We build custom integrations with your CRM or ERP, tailored flows, dashboards and new features for your operation, and we keep improving them with you. Eclipta runs on AWS, Google Cloud and Cloudflare, with roles and permissions per user, and each customer's data kept in its own isolated space. You can keep your phone numbers and SIP trunks when you move from an on-premise PBX or a traditional call center. Setup takes days, not months, and you add or remove users whenever you need to. Eclipta is available in Spanish, English, French and Portuguese. Pricing is per user per month, starting at 5 users, and every plan is quoted to fit your operation.

Eloquant

Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Center and Voice of Customer Solution (#CCaaS #VoC). We provide all the different modules to provide the right and innovative tools to serve the Customer Experience Voice telephony (PABX & VoIP), Digital channels (Email, Livechat, Messaging, Social media), Video, Chatbot, VoiceBot Customer and Empoyee satisfaction survey Semantic AI, Quality Management, Recording, API-based, CRM and UCaaS connectors. Our key differentiators are to propose : - an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator and a tailor-made approach at each stage of the project) - Security & Data Privacy with European private-cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701 - CSR-engaged : our company is committed to a be socially responsible in his culture and we have a CSR approach in our development.

Average Rating: 4.5/5.0

Total Reviews: 1