# DialPhone Reviews
**Vendor:** DialPhone  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)
## About DialPhone
DialPhone is an AI-powered business phone system for teams in the US and Canada. It combines cloud voice, business SMS, an AI receptionist, online fax, and a full contact center in one platform — replacing separate VoIP, texting, and call-center tools. Features include AI call transcription and summaries, shared team inboxes, IVR and call routing, 10DLC/TCPA-compliant SMS, HIPAA-ready fax, and CRM integrations (Salesforce, HubSpot, Microsoft Teams). Pricing is transparent and published from $24 per user per month, with no quote-gating. DialPhone is SOC 2 and HIPAA compliant with a 99.999% uptime SLA.






- [View DialPhone pricing details and edition comparison](https://www.g2.com/products/dialphone/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+02%3A38%3A23+-0500&secure%5Bsession_id%5D=c5cf1ba5-e542-4fb3-9c5e-fd2901f7c11e&secure%5Btoken%5D=7cdef4546420fe5a092e9da988515b8aed255648828f088574959814513aeca6&format=llm_user)

## DialPhone Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment