Best Contact Center Software - Page 19

CCView

Centcom Virtual Call Center

Centcom Virtual Call Center is a predictive dialer system that you can access from your computer with Internet and a phone line.

CenterMaster

CenterMaster is a customer interaction management and communications solution for contact centers designed to manage efficiency and costs.

Cirrus Contact Center

Cirrus is an award-winning omni-channel cloud Contact Centre Solutions (CCaaS) provider, using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around the Contact Centre environment provide a recipe for business transformational success. Cirrus solutions combine best-in-class Voice, Email, Messaging and Social Media functionality in a single, easy-to-use platform. With a true cloud infrastructure, Cirrus operates on a real-time basis with unlimited scalability and the highest level of resilience and security. Our Success Management programme ties all of the CCaaS technology stack together as a full CX (Customer Experience) consultancy service. Acting as an extension of your Operations team, we’ll help translate the end-to-end reporting from the service into actionable strategies and process changes. Cirrus has built up a reputation for its deep contact centre expertise, winning multiple industry awards. Our clients include NHS, Greater London Authority, Lambeth, Premier Credit, Cats Protection, Clarks, CAA, InsureTheBox and Buckingham Palace. Deployments typically range from 25 – 1000 users. Customers benefit from the ability to unify resources across separate geographic locations (including homeworkers), leverage omni-channel capability and move to a Single View of the Customer to name a few benefits.

Cisco Unified Intelligent Contact Management Enterprise

CLink

Clockopus

Some teams track time to bill it. Others track it because the law requires it - or because flexitime balances, holidays and absence requests have to live somewhere. Clockopus does both, and forces neither on you. Capture takes seconds: type, tab, done. Or a running timer, a drag-and-drop calendar, a badge/NFC kiosk for people who do not work at screens. What you build on top is your choice. Billing? Pick a period, get a client-ready PDF report - every hour at the rate agreed with that client for that person - then the period locks and nothing is ever billed twice. HR? Target vs. actual hours, flexitime balances, holiday entitlements, absence approvals, public-holiday calendars, expenses with AI receipt capture. Every change is logged, with before and after. Start with bare hours, grow into an HRIS when ready - switch each module on when you need it, never pay for one you do not. Your data sits in its own isolated database; export or delete it anytime. CHF 6 per user, 30 days free.

CloudAgent

Cloud Based VoIP PBX

Cloud Vision Technologies is a provider of integrated communication suites for small and medium businesses. Our communication suite includes voice, SMS, messaging, internet faxing, conference bridging, and more. We provide a unified communication experience with excellent Quality of Service (QoS), to help you succeed. What differentiates our services from others is our end-to-end knowledge of network infrastructure and data networks. For example, we do not ship you pre-configured phones and leave you on your own. Also, we help and assist you all the way, from cabling, network infrastructure adjustment and QoS.

Cloud Call Center Software

Cloud call center software is a cloud-based telephony solution that enables businesses to manage inbound and outbound voice interactions through a centralized, internet-hosted system. It allows organizations to handle large call volumes efficiently while ensuring consistent call quality and reliability. Features such as Automatic Call Distribution (ACD) route incoming calls to the most appropriate agents, while AI-powered IVR automates call handling and guides callers to the right department. Real-time call monitoring and analytics provide visibility into agent performance, call queues, and service levels, helping teams make informed decisions. Call recording supports quality assurance and compliance, while CRM integration gives agents instant access to caller information for quicker resolutions. With easy scalability, remote accessibility, and minimal hardware requirements, a cloud call center software improves operational efficiency, reduces infrastructure costs, and ensures smooth, professional customer communication experiences.

Cloud Call Centre

Cloud Contact Center Software

Cloud Contact Center is a modern customer engagement platform designed to manage high-volume interactions across voice and digital channels through a secure, scalable cloud environment. It enables organizations to streamline inbound and outbound communication using intelligent call routing, auto dialers, IVR workflows, and unified communication tools. Built with AI-powered capabilities such as voice bots, conversation analytics, automated quality monitoring, and real-time agent assistance, the platform helps teams handle customer queries faster and with greater accuracy. Supervisors gain complete visibility through centralized dashboards, live call monitoring, call recording, and advanced reporting that tracks agent productivity and campaign performance. Integration with CRM systems and other third party applications allows agents to access customer information instantly, enabling more personalized and efficient conversations. With remote accessibility, quick deployment, and minimal infrastructure requirements, a cloud contact center supports distributed teams while reducing operational complexity. The solution empowers businesses to improve response times, maintain consistent service standards, and scale customer support operations efficiently as interaction volumes grow.

Collaborationroom.ai

CollaborationRoom.ai is a browser-based contact center management and collaboration platform that helps distributed teams manage operations through continuous video, audio, and screen sharing. Designed for call center leaders, supervisors, and remote or hybrid agents, the software provides a suite of tools for team engagement, productivity tracking, compliance enforcement, and agent training. It functions as a unified digital environment where management can monitor team performance and conduct live coaching without the need to switch between disparate communication applications. By centralizing production, security, and coaching features into a single interface, CollaborationRoom.ai aims to recreate the visibility and operational support of a physical contact center floor for dispersed workforce environments. The platform supports call center operations with the following key features: Continuous Streaming and Live Observation: Supervisors maintain real-time visibility with continuous video and multi-screen sharing for the entire team, and can utilize one-click live call observation or remote desktop control to assess performance and assist agents. AI-Powered Compliance and Security: The software uses AI object detection to enforce Clean Desk Policies by identifying prohibited items like pens, paper, and mobile phones, even when virtual backgrounds are blurred. It also utilizes facial recognition, geolocation, and second-person detection to prevent unauthorized subcontracting and mitigate shoulder-surfing risks. Agent Engagement and Communication Tools: Agents can coordinate through an integrated chat system that automatically redacts PII and PCI information, utilize a virtual hand raise feature to request immediate supervisor assistance, and join private, one-on-one coaching calls. Productivity Analytics and Support Alerts: The system generates leadership reports that track application usage and active engagement time, and provides automated alerts if an agent is away from their desk during expected hours. Additionally, AI emotion recognition alerts supervisors if an agent demonstrates signs of distress during challenging customer interactions. To maintain data security and user privacy, the platform operates without collecting Personally Identifiable Information (PII) and incorporates features such as automatic camera shutoff during breaks. The inclusion of dedicated training rooms further allows organizations to conduct onboarding sessions and routine coaching within the primary production environment.

COLLABOS CRM

ComDesk