Best Contact Center Consulting Providers - Page 2

Abacus Cambridge Partners

Headquartered in London with offices in New York, Dubai, Riyadh, Lahore and Cairo, Abacus is a technology firm with over 3000+ employees serving 1200+ enterprise clients. As a transformation partner to its clients, Abacus works in three primary areas, Enterprise Systems, Innovation Solutions and Managed Services. For details, visit www.abacuscambridge.com

AltSource

AltSource provides strategic consulting and custom software development services to drive operational efficiency and accelerate growth through technology solutions designed to achieve business goals. AltSource has offices in Oregon, Osaka, and Ho Chi Minh. Our talented team is made up of 70+ in-house designers, mobile app developers, QA experts, software architects, DevOps engineers, data analysts, and business strategists. We help clients align technology with business goals to create a competitive advantage. AltSource has been recognized on the Inc. 5000 List of Fastest-Growing Private Companies for eight consecutive years.

Average Rating: 4.9/5.0

Total Reviews: 8

Avatar Stars

Avatar Stars Locations: India & Philippines Established in 2010 500 Employees https://avatarstars.in Contact Center Services / Customer Support Serving Clients Worldwide

BPA Quality

BPA Quality is a global leader in Call Center Quality Assurance (QA), specializing in contact center quality monitoring, training, and QA software that improve customer satisfaction and CX. With offices in New York and the UK, we help organizations optimize call center performance, compliance, and customer experience. Our services include: Remote Call Center QA & Analysis Call Center QA Software (EvalidateQA™) with psychometric integration Agent Training & Coaching Programs to boost performance and retention We support 45+ languages and apply advanced psychometrics to deliver actionable insights across phone, email, SMS, chat, and social media. Results are delivered in real time via our secure EvalidateQA™ interface. Our independent quality analysts and psychometrician-led reporting team transform evaluations into strategies that improve agent effectiveness, strengthen customer loyalty, and create measurable ROI. BPA Quality maintains the highest standards of data security and compliance with certifications including PCI, SSAE Type II, HIPAA, and ISO 9001.

Britannic Technologies

A Consultative UK Market-Leader, Helping Business Grow, Expand and Succeed with the right communication and automation tools. Britannic combines the latest modern technology, advances in AI, automation and analytics, with intelligent design and practical experience to solve real-world business challenges with meaningful outcomes. Your business will create exceptional customer experiences, service and streamlined operations through market-leading SIP platform, insight, innovation and long-term collaboration. Our consultative approach places our customers at the centre of the solution-finding process. By working closely with our clients, we develop a deep understanding of their goals, challenges, and aspirations. This partnership allows us to craft solutions that are precisely aligned with business objectives, ensuring success and sustainable growth. Britannic partners with industry-leading vendors such as Mitel, 8x8, Five9, Zoom, Microsoft, Calabrio, Acronis, Fortinet, PXC, Talkative and Audiocodes. Not only does that give us a portfolio of best-in-class solutions to pick and mix from, it gives our teams access to continuous technical training, additional support for your systems and deep technology expertise either to enhance your existing environment or to design future-proof solutions that meet your desired business outcomes.

BYC Aqua

BYC Aqua Solutions The Companies we help are not only in the contact centre industry, we cover all aspects of independent customer measurement across all sectors to ensure customer strategies are achieved and exceeded

CallOrbit

Business Communication & VoIP Solutions That Drive Growth

CELL24x7 MEDIA TECHNOLOGIES PVT LTD

Cell24x7 - Empower your business with efficient RCS Business Messanger API and Business WhatsApp API Globally.

CH Consulting

We are the world’s premiere consulting company for the BPO/Contact Center and Customer Experience Industries. We believe in delivering customized solutions with our client’s ROI as our main driver for excellence. Contact us today for an in-depth assessment of your current organization, and to see what CHCG can do for you.

CloudHesive

CloudHesive is a cloud solutions consulting and managed services provider with a focus on security, reliability, availability and scalability. Our experienced cloud engineers help clients reduce their operating costs and increase productivity while improving their cloud security posture by migrating and securing mission-critical workloads on to Amazon Web Service (AWS) and other cloud partners.

Cloudlinx

Cloudlinx focuses on helping clients avoid the costliest of mistakes within CCaaS selections and migrations through hard-earned experience, an aggressive selection process and strategic negotiations. We ensure that our clients get the best overall value and that they are properly prepared internally for a CCaaS migration.

Cloud Telephony

At Cloud Telephony, our sales and support teams have over six years of experience in the telecommunications industry. Experienced sales team available nationwide. Largest team of engineers in the industry so you have support when you need it. Our helpdesk is open 24/7. One solution to scale with your business: Whether you’re a small business looking to grow Bigger, a large business wanting to streamline, or a multi-site business needing to work as one, we have got a solution to match and can evolve as you do

Conectys

We’re Conectys. Bold, AI-Native, Human-Powered Outsourcing. If you’re a fast-scaling, digital-native brand, then you’re in the right place. For world-class:  - customer experience, - content moderation, - data annotation, - gig workforce, - EOR services, Our edge? We combine AI technology with multilingual human expertise. 15+ delivery hubs, 35+ languages, and flexible models. Empowering global leaders in gaming, social media, fintech, e-commerce, and travel. Building experiences for the non-conformists.

Average Rating: 5.0/5.0

Total Reviews: 1

Connect Managed Services

Connect provides high availability and pain free transformation of business-critical Contact Centre and Unified Communications environments for businesses globally.

Converged Communication Systems

Converged Communication Systems (CCS) provides best-in-class IP Telephony / Unified Communications solutions, and delivers pro-active support services for businesses of all sizes nationwide. We specialize in a full range of solutions including on-premise, hosted / cloud (public or private), and hybrid cloud solutions. Our portfolio includes several brands which enables us to approach our client engagements in an unbiased manner, allowing us to be true consultants.