# Best Community Association Management Software - Page 7

## How Many Community Association Management Software Products Does G2 Track?

**Total Products under this Category:** 117

### Category Stats (Jul 2026)

- **Average Rating:** 4.45/5 (↑0.07 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Yardi Breeze (+0.47%) - Among all products in this category, Yardi Breeze recorded the largest rating increase compared to last month

_Last updated: July 31, 2026_

## How Does G2 Rank Community Association Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 4,400+ Authentic Reviews
- 117+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Community Association Management Software
 ![G2 Grid® for Community Association Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/community-association-management/grids.png?focus%5B%5D=2747&focus%5B%5D=90496&focus%5B%5D=73119&focus%5B%5D=70264&focus%5B%5D=7280&focus%5B%5D=21955&focus%5B%5D=2748&focus%5B%5D=58286)

Highlighted products: AppFolio, PayHOA, Vantaca, CINC Systems, ResMan, Condo Control, Buildium, and Yardi Breeze.

Underlying data: [Grid® JSON](https://www.g2.com/categories/community-association-management/grids.json?focus%5B%5D=appfolio&focus%5B%5D=payhoa&focus%5B%5D=vantaca&focus%5B%5D=cinc-systems&focus%5B%5D=resman&focus%5B%5D=condo-control&focus%5B%5D=buildium&focus%5B%5D=yardi-breeze)

### [Mystery Shopping](https://www.g2.com/products/grace-hill-mystery-shopping/reviews)

Backed by more than 35 years of multifamily industry expertise, Grace Hill Mystery Shopping in PerformanceHQ is your trusted guide to performance improvement. Our unbiased evaluations blend technology with assessment best practices to uncover the hidden moments that make or break a lease. We offer a variety of shop types to evaluate all communication channels including: - Phone Inquiry - Internet Inquiry - Onsite Tour - Virtual Tour - Facilities/Branding Inspection - Website Evaluation - Combination Shops Choose between our two flexible package options to build a program that best fits your business. We offer an Automatic Quarterly Program where you shops automatically run every 90 days; no forms needed, and an Annual and Save Program where you can order shops throughout the year at discounted rates. Learn more at: https://gracehill.com/solutions/multifamily-mystery-shopping/

#### Who Is the Company Behind Mystery Shopping?

- **Seller:** [Grace Hill](https://www.g2.com/sellers/grace-hill)
- **Year Founded:** 1998
- **HQ Location:** Irving, Texas, United States
- **Twitter:** @GraceHill  
4,352 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=743961a0370b05a39055f5c6b3f8f2ae2eea04e1d3ccabcded6e58d00c912f60&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgrace-hill&secure%5Burl_type%5D=linkedin_company_website)  
314 employees on LinkedIn®

### [Nabr Network](https://www.g2.com/products/nabr-network/reviews)

Nabr Network is a communication platform developed for Community Associations. Nabr Network one-touch technology can send messages via our unique Community Feed feature and through other e-delivery methods such as automated web updates, email, text and mobile push notifications. Nabr Network is a private communication tool, only accessible to authorized residents of the Association.

#### Who Is the Company Behind Nabr Network?

- **Seller:** [Nabr Network](https://www.g2.com/sellers/nabr-network)
- **HQ Location:** N/A
- **Twitter:** @NabrNetwork  
336 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Neighborhoody](https://www.g2.com/products/neighborhoody/reviews)

Built for communities that need a better method for staying in touch with residents.

#### Who Is the Company Behind Neighborhoody?

- **Seller:** [Homeownly](https://www.g2.com/sellers/homeownly)
- **Year Founded:** 2016
- **HQ Location:** Gilbert, US
- **Twitter:** @neighborhoody\_  
250 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3fe3c5b25f5cdc42db7cd94ee36601d14110ea30ce9c5a63909e887c54065941&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fneighborhoody&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [NQuo Society Software](https://www.g2.com/products/nquo-society-software/reviews)

NQuo Society is Quick-n-Useful Software for Society, Housing or Rental Billing of Fewer Units/Homes/Condos/Flats/Apts. Key-Features: • FOR Very Small Facility, Group, Housing, Association • IDEAL For Multi-Resident-Homes • TOTAL 63 Features (Modules, 22 Reports, Options) • LITE Installation; Installs in 1-3 Minutes • PC/Laptop/Desktop/Windows Software • Society Management, Units/Members, Staffs • Generate Rent/Fee Bills, Receipts • Manage House, Tenants, Expenses • Secure, Offline, Fast Transactions • Bills, Pays, Workorders, Accounting • Unit, Accounting, Society Ledgers • Bill, Charge, Pay Summaries • Labels, Balance-Sheet, Tax Report • Buildings, Charges, Accounts • Society, Users, Options, Help • Import, Export, Charge Revision • Preference, Message, Customization • Print or Save or Email; Bills, Reports

#### Who Is the Company Behind NQuo Society Software?

- **Seller:** [Nandvarik Systems](https://www.g2.com/sellers/nandvarik-systems)
- **Year Founded:** 1997
- **HQ Location:** Ellington, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1b882def4765f3b1660ba32f77d5312682d3f989d735b7e68a7e4c7fbbddfe9&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnandvarik-systems&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Onzane](https://www.g2.com/products/onzane/reviews)

Onzane is an HOA app through which the neighbors of a Community of Owners can manage it in real time, while always maintaining their privacy. It has functionalities such as incident management, documentation repository, common area reservations, common and personalized procedures, conducting surveys, sending neighbors announcements, payments through a digital wallet, forum to avoid messaging groups, control of the community staff, parcel management, and others that result in the current management of a well-organized Community.

#### Who Is the Company Behind Onzane?

- **Seller:** [Wermaline Labs SL](https://www.g2.com/sellers/wermaline-labs-sl)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [OurCorner](https://www.g2.com/products/ourcorner/reviews)

OurCorner provides associations the tools they need to self manage. Communities can pay online, store and share documents, and increase community communications.

#### Who Is the Company Behind OurCorner?

- **Seller:** [OurCorner](https://www.g2.com/sellers/ourcorner)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Perfect HOA](https://www.g2.com/products/perfect-hoa/reviews)

End the HOA management and compliance nightmare with Perfect HOA®. Generate invoices in seconds, collect payments online, streamline bookkeeping, manage communications, tackle violations and ACC requests, organize documents, simplify compliance, launch your HOA’s website, and manage your community association in as little as a few minutes a week.

#### Who Is the Company Behind Perfect HOA?

- **Seller:** [Perfect HOA](https://www.g2.com/sellers/perfect-hoa)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c102993d8116cb992daf5b3f434aa32cc5e5af99c4a6351b42d2032c048a22d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fperfecthoa%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Propiedata](https://www.g2.com/products/propiedata/reviews)

Propiedata | Software Líder para la Gestión de Propiedad Horizontal en LatAm Propiedata es el ecosistema SaaS integral de mayor confianza para la administración de copropiedades en Latinoamérica. Con una calificación de 4.7 estrellas y más de 1,300 reseñas reales, somos la solución preferida por administradores y consejos de administración en las principales ciudades de Colombia, incluyendo Bogotá, Medellín, Cali, Barranquilla, Bucaramanga y Cartagena. Nuestra plataforma no solo lidera el mercado colombiano, sino que ha consolidado su presencia en países como México, Panamá, Ecuador, Perú y Chile, brindando seguridad jurídica y eficiencia financiera a miles de unidades residenciales y comerciales. 🗳️ Asambleas de Élite (Virtuales, Híbridas/mixtas y Presenciales) Diseñada para la máxima escalabilidad, nuestra plataforma soporta más de 5,000 participantes simultáneos sin interrupciones, asegurando la validez legal de cada evento. Votación e Integración: Los asambleístas participan y votan en tiempo real dentro de la misma interfaz de videoconferencia. Quórum Automatizado: Verificación cada 30 segundos para garantizar que las decisiones cumplan con la normativa vigente. Auditoría Inmediata: Entrega al finalizar de grabaciones, reportes de asistencia y resultados basados en coeficientes. Soporte Humano: Acompañamiento técnico en vivo y una App nativa (iOS/Android) para una experiencia móvil sin fricciones. 📞 Citofonía Virtual y Seguridad 24/7 Eliminamos el 100% de los costos de mantenimiento de la citofonía tradicional. Control de Acceso: Gestión ágil de visitantes y domiciliarios con notificaciones push inmediatas al residente. Gestión Operativa: Módulos para control de correspondencia, registro de empleados de la unidad y parqueaderos. Implementación Rápida: Configuración total en menos de 30 minutos. Privacidad: Estricto cumplimiento de las leyes de Habeas Data en todos los países de operación. 💰 Automatización Administrativa y Financiera En 2026, las copropiedades enfrentan retos económicos significativos, como el alza del salario mínimo. Propiedata mitiga este impacto a través de la eficiencia operativa: Conciliación Bancaria Automática: Ahorra horas de trabajo manual y errores contables. Cobranza Automatizada: Mejora el flujo de caja y reduce la morosidad mediante recordatorios inteligentes. Facturación Digital: Centralización de documentos y autogestión para el copropietario. ¿Por qué elegir Propiedata? Nuestra autoridad ha sido validada por medios como Metro Cuadrado, Portafolio, RCN y La República. Combinamos tecnología de punta con un profundo conocimiento del régimen de propiedad horizontal en Colombia y Latinoamérica, garantizando que tu copropiedad esté blindada legalmente y optimizada financieramente.

#### Who Is the Company Behind Propiedata?

- **Seller:** [Propiedata](https://www.g2.com/sellers/propiedata)
- **Year Founded:** 2014
- **HQ Location:** Bogotá, CO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=179acbdf1bc358bf68acc68e86e0ca6ee35d069feab93d9d7efbd14639cb27ed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpropiedata%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

### [PropMIS](https://www.g2.com/products/propmis/reviews)

PropMIS is an AI-native property management software platform built for HOA management companies, community association managers, self-managed boards, and homeowners associations that want modern operations software without enterprise complexity or hidden fees. PropMIS helps property managers centralize the daily work of community association management, including online dues and assessment collection, owner and resident communications, violation and compliance tracking, architectural requests, document storage, board reporting, and resident self-service. Built-in AI tools help reduce manual administrative work by drafting communications, organizing records, surfacing important compliance deadlines, and helping managers respond faster to board and resident needs. Designed for small-to-midsize property management companies and HOA communities, PropMIS offers clear public pricing and a 45-day free trial with no credit card required. It is a modern, affordable, AI-powered alternative for teams evaluating HOA and property management software such as AppFolio, Buildium, Vantaca, and PayHOA. Key capabilities include online payments, automated communications, violation tracking, compliance workflows, document management, board reporting, owner portals, and AI-assisted administrative automation.

#### Who Is the Company Behind PropMIS?

- **Seller:** [PropMIS](https://www.g2.com/sellers/propmis)
- **Year Founded:** 2025
- **HQ Location:** San Diego, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=857e17f5ffaca9988613cd197a6d93dcf5285ecb2902b89835787efd11f143ad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpropmis&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Propty](https://www.g2.com/products/propty-propty/reviews)

Property management platform for HOAs and condominiums. Includes electronic voting, maintenance requests, amenity booking, document management, resident portals, and compliance tools. Built specifically for California's Davis-Stirling Act requirements. Trusted by 66,000+ residents across 500+ communities

#### Who Is the Company Behind Propty?

- **Seller:** [Propty](https://www.g2.com/sellers/propty-fd32e289-5c49-462e-a001-7d1d812e8960)
- **Year Founded:** 2019
- **HQ Location:** San Francisco, CA
- **Twitter:** @proptyinc  
9 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5276884e9505d0ac399e8a16169b6434668c8b3682afba4fd03f9f3950e92b35&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fproptyapp%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [RealtyDash](https://www.g2.com/products/realtydash/reviews)

RealtyDash is a community management platform built specifically for Florida HOA and condo association boards, self-managed communities, and homewatch services. Unlike other HOA platforms that lock features behind demo calls and sales conversations, RealtyDash lets boards start immediately — no credit card required, no salesperson needed. The platform centralizes everything Florida associations need in one place: resident communications, document storage, service request tracking, dues management, and maintenance scheduling — and it can work alongside your existing management company rather than replacing them if you would like. Built with Florida's Chapter 718 and 720 statutes in mind, RealtyDash gives boards the tools to stay organized, stay compliant, and stop scrambling before every meeting. Flat monthly pricing, every feature on every plan, and your community's branding — not ours. VISIT US AT: realtydash.net

#### Who Is the Company Behind RealtyDash?

- **Seller:** [Stablebrook](https://www.g2.com/sellers/stablebrook)
- **Year Founded:** 2013
- **HQ Location:** FORT MYERS, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=34b3e63f36e539b35778112cd2ed0aa643f66f16eec40b126ee10d73b94c42ff&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstablebrook-software&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Reciti](https://www.g2.com/products/reciti/reviews)

Reciti is amenity booking software designed to streamline shared space scheduling for communities. The platform models amenities based on actual usage, allowing activities like full-court tennis and split-court pickleball to coexist without double-booking conflicts. Residents can browse availability and make reservations through a web-based interface. Board members benefit from automated conflict prevention, which reduces administrative tasks and requires intervention only for exceptions. Implementation is typically completed within a week. Reciti supports amenities including pools, clubhouses, gyms, and grills. Property management firms can oversee multiple communities with scalable administration. Communities retain full ownership of their data, with export options for reservations and member lists.

#### Who Is the Company Behind Reciti?

- **Seller:** [Reciti](https://www.g2.com/sellers/reciti)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Residente.Online](https://www.g2.com/products/residente-online/reviews)

Residente Online é o software mais completo de gestão para condomínios do Brasil. Único com reconhecimento facial nativo (Hikvision), módulo fitness profissional para academia, controle de obras, almoxarifado e gestão de patrimônios. Inclui app iOS/Android para moradores, financeiro automatizado com PIX, reservas de áreas comuns, assembleias online e comunicação integrada. Preço transparente a partir de R$ 229/mês, sem fidelidade. 30 dias grátis para testar. Suporte via WhatsApp em até 2 horas. Mais de 10.000 moradores atendidos desde 2014.

#### Who Is the Company Behind Residente.Online?

- **Seller:** [Residente.Online](https://www.g2.com/sellers/residente-online)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d70b17d7010535a138b0d1063c9466b101b7068082a3fdcbc311dbe78875f140&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fresidente-online%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [ResiHub](https://www.g2.com/products/resihub/reviews)

ResiHub is a next-generation community operating system built for HOAs and Master Planned Communities — and it's not your typical HOA software. While most platforms just digitize the same old workflows, ResiHub is built with AI at its core. Features like AI-powered document search let residents find answers to their HOA questions in seconds, without emailing the board or digging through PDFs. It's the kind of experience residents actually want to use. For boards and property managers, ResiHub brings everything into one platform — resident communication, payments, documents, maintenance requests, compliance, and more — replacing the spreadsheets, email threads, and disconnected tools that waste hours every week. Whether you're a self-managed HOA board, a professional property management company, or a large-scale MPC developer, ResiHub gives your community a smarter, faster, more modern way to operate. This is HOA management built for 2026.

#### Who Is the Company Behind ResiHub?

- **Seller:** [ResiHub](https://www.g2.com/sellers/resihub)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9734e191b02ab32a67ff92dc1ef2df37fcf6ac975812d8f9b358f3c20ff0beb0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fresihub%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Respage](https://www.g2.com/products/respage/reviews)

We’re reinventing the renting experience! Our platform spans the entire resident journey, helping multifamily teams attract, convert, engage, and retain residents.

#### Who Is the Company Behind Respage?

- **Seller:** [Respage](https://www.g2.com/sellers/respage)
- **Year Founded:** 2002
- **HQ Location:** Narberth, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4a44776392e0d452e4fdf1bf5a99d69ee97eaa37746bd2f6a1febb5f66adf6cc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4-walls%2F&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

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[Browse Community Association Management Themes](/categories/community-association-management/themes)

 ![Neya Kumaresan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neya Kumaresan")
NK

Researched and written by [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)

Updated October 3, 2024

Community association management software provides property managers, homeowners associations (HOA), condo associations, and co-ops with tools to manage and organize their community. Property managers and HOAs can use community association management software to organize their communities and ensure all members are up to date on their dues and other paperwork and that meetings run smoothly. Resident portals or community websites are often included so both residents and property managers can update the community about important events, schedule meetings or activities, and pay dues or create maintenance requests.

Community association management software is similar in many ways to [association management software](https://www.g2.com/categories/association-management), but community association software focuses entirely on residential associations rather than nonprofits or hobby-based groups. Community association software may integrate with [property management software](https://www.g2.com/categories/property-management), [multifamily software](https://www.g2.com/categories/multifamily), or [facility management software](https://www.g2.com/categories/facility-management) in order for property managers to better organize both their physical assets and their residents.

To qualify for inclusion in the Community Association Management category, a product must:

- Cater to homeowners associations, condo associations, or co-ops
- Provide tools to organize the scheduling and outcomes of association meetings
- Manage a resident database
- Provide a portal for residents and property managers to communicate, pay fees or dues, and make maintenance requests

Show More

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## How Do You Choose the Right Community Association Management Software?

### What You Should Know About Community Association Management Software

### What is Community Association Management Software?

Community association management software helps condominium, apartment, and residential community managers automate administrative tasks, address any tenant or building issues, and focus on fostering authentic relationships with and between residents. The software also enables property managers to communicate more effectively with board members. With community association management software, property and association managers can reduce the time and resources spent on everyday administrative and operational tasks so that they can focus on crafting and maintaining an ideal living community space. Community association management software is distinct from [association management software](https://www.g2crowd.com/categories/association-management), as the latter simplifies and streamlines the management of clubs, leagues, and other membership-based associations.

Key Benefits of Community Association Management Software

- Streamlines, automates, and simplifies operational, administrative, and management workflows and functions
- Consolidates all resident and property information into a centralized database
- Provides residents and homeowners with an easy-to-use portal
- Facilitates effective management of units, buildings, and properties

### Why Use Community Association Management Software?

Community association managers grapple with a distinct set of challenges. Those challenges range from the management of properties and communication with both residents and board members to community and property maintenance and effective accounting management. The managers and board members must also address issues that crop up, like noncompliance, lease and architectural applications, and community security. With community association management software, association and property managers can create significant efficiencies in their workflows, reduce costs across the board, and improve the lives of their residents.

Community association management software also makes it possible to provide modern community features to residents. Everything else in the world has incorporated technological advancements, turning to mobile devices and other means of convenience—so should living communities, if only to get a leg up on their competition.

### What are the Different Kinds of Community Association Management Software?

Not all living communities are equal, so community association management software should not be created equally. A condo or a co-op has different needs than an HOA (homeowners association), and managers are looking at different feature sets when comparing products. Superficially, the solutions may satisfy the same needs, but a community association management software tailored for condominiums or apartments must deal with the fact that not all tenants will own their units, unlike residents who are part of an HOA.

**Homeowners Association (HOA) —** Planned housing developments that are made up of single-family homes generally have an HOA in place. The homeowner of a single home owns the building, the land underneath the building, and the land around the building (e.g., a front or backyard). Multiple homeowners create a board of directors that has the responsibility of maintaining the community and determining any community fees and regulations. HOA software, then, goes beyond the all-in-one community management functionalities that are found in any community association management software. With HOA-tailored community association management software, the features that are most desired are a robust tenant contact database, a built-in financial management system, business intelligence and reporting, and regulation transparency.

**Apartments and Condominiums —** Residents who reside in an apartment or condo do not need to own their unit and generally can turn to property managers to step in to fix any maintenance issues. Those who own units within the apartment or condo become members of the building association, and must adhere to community rules and regulations. Condo and apartment building managers are drawn towards community association management software that can help property managers provide concierge services, manage the amenities of the apartment or condo, and optimize tasks like processing visitors and tracking packages.

**Co-Op Buildings —** No one who resides in a cooperative (co-op) building owns their unit. Owners of a co-op receive proprietary rights to occupy a specific unit with specific dimensions in the building. The co-op is run by a board of directors that manages the overall co-op, its amenities, and any occupancy agreements that all co-op tenants must abide by. One of the most desired features of co-op-tailored community association management software is a field service management feature, which helps the board hire and manage outside vendors to complete repair and other maintenance work. Significantly comprehensive tenant screening is also a necessary feature for co-ops, because co-op boards thoroughly vet potential new members, even more so than HOAs and condominiums.

### Community Association Management Software Features

The features of community association management can run the gamut, including monitoring and tracking community violations, providing access to critical association information to the community board, and managing the outsourcing of maintenance services. Based on the type of living community you and the relevant board manages, they might not all be necessary. The following are standard features that can be found across the board in any version of community association management software:

**Communication System —** Communication with homeowners and residents can range from newsletters, building updates, notifications about community violations, to community discussion boards. All community association management solutions provide some sort of resident portal, board, or digital marketing integration. The granularity of the specific communication offerings and functionality depends on the vendor.

**Maintenance Requests —** Community boards exist to ensure that the living experiences of the residents are superb and consistent. A web portal or system to field, manage, and track maintenance service requests is necessary and will be used often. Keep an eye out for software that can coordinate the schedules and activities of any outsourced maintenance personnel, should you need it.

**Financial Management —** Billing, invoicing, and accounting functionality helps community associations reduce gaps, streamline workflows, and keep better track of business operations. Some community association management solutions simply offer integrations or partnerships with accounting services instead of providing built-in accounting functionalities.

**Payment Technology —** On the resident-facing side of financial management is rental payment technology and systems. At this point, it’s more unconventional for residents to physically drop off a rent check every month. Digital banking practices have made it almost expected for residents to be able to pay rent and utilities online. Beyond the convenience and security that rental payment systems provide to residents, built-in payment technology can also ensure that property managers and owners are paid faster and on time.

**Security —** Security within an apartment building, condo, co-op, or development is crucial. Residents will not continue to live in a community that doesn’t offer at least a bare minimum of security. Many community association management solutions provide visitor tracking functionality, which helps property and community managers keep track of their residents, the guests of their residents, and even the status of recurring services like package delivery.

### Trends Related to Community Association Management Software

Community association management software, specifically, has gone from a luxury tool to a must-have solution. Overall real estate trends impact community association management software, and features like resident portals must take cues from user experience wants and pain points to continue to get used.

**Living Community Demographics —** The demographics of those who live in apartments, condos, and co-ops are not homogeneous. Community managers and members should be prepared to deal with and service any kind of demographic, whether that’s a mishmash of millennials and baby boomers or not. Software that can set up and maintain automated or entirely digital processes—from rental payments to maintenance request portals to e-newsletters—will be much more desirable.

**Social Media vs. Legal Issues —** Social media channels are being used more and more by property managers to market and advertise to both potential and existing residents. Social media engagement helps managers engage with their residents, but there isn’t a realistic way for community board members to regulate activities conducted on social media. Handbooks can work, but board directors must create and implement policies in scenarios when board members accidentally cause legal issues to arise.

### Potential Issues with Community Association Management Software

The biggest hurdle when it comes to deploying and implementing a community association management software is whether to invest in a potentially bloated solution when something like QuickBooks suffices. While arguments abound about what automation can do to create efficiency, promote transparency, and optimize resident relationships, software developers and marketers need to be able to outweigh the benefits versus the drawbacks.

### Software and Services Related to Community Association Management Software

**Property Management —** Property management software automates the operational, financial, and leasing responsibilities of property managers. Property management software is built to facilitate more efficient real estate business operations by simplifying and streamlining tasks like lease administration, facility management, accounting, and tenant/landlord communication. Living communities are made up of properties and even HOAs can benefit from streamlined front-office activities.

**Facility Management —** Facility management software is used by building managers to manage and maintain physical properties. Optimizing the requests for building and unit maintenance and the easy scheduling and management of personnel and resources are the two biggest benefits of facility management software. Residents and managers of apartments, condos, and co-ops benefit from community association management software that provides built-in features or easy integrations with facility management tools.

**Rental Payment —** With rental payment software, both property managers and tenants can look forward to simplified, automated rent collection. Bills and invoices are automatically created and dispersed, payments can be collected and processed online, and even partnerships with banks are made much easier.