# Best Community Association Management Software - Page 5 ## How Many Community Association Management Software Products Does G2 Track? **Total Products under this Category:** 116 ### Category Stats (Jul 2026) - **Average Rating:** 4.43/5 (↑0.05 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Yardi Breeze (+0.47%) - Among all products in this category, Yardi Breeze recorded the largest rating increase compared to last month _Last updated: July 27, 2026_ ## How Does G2 Rank Community Association Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 4,400+ Authentic Reviews - 116+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Community Association Management Software ![G2 Grid® for Community Association Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/community-association-management/grids.png?focus%5B%5D=2747&focus%5B%5D=73119&focus%5B%5D=70264&focus%5B%5D=90496&focus%5B%5D=21955&focus%5B%5D=7280&focus%5B%5D=2748&focus%5B%5D=40896) Highlighted products: AppFolio, Vantaca, CINC Systems, PayHOA, Condo Control, ResMan, Buildium, and Innago. Underlying data: [Grid® JSON](https://www.g2.com/categories/community-association-management/grids.json?focus%5B%5D=appfolio&focus%5B%5D=vantaca&focus%5B%5D=cinc-systems&focus%5B%5D=payhoa&focus%5B%5D=condo-control&focus%5B%5D=resman&focus%5B%5D=buildium&focus%5B%5D=innago) **Sponsored** ### 800.com Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly. Combined with a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team — all from one simple dashboard. AI features include: – 800 AI Agents that answer, handle, and qualify calls 24/7 – Call summaries, call scoring, and recommended next steps via 800 Intelligence – Data enrichment through Enhanced Caller ID — name, email, and address the moment the phone rings – Call transcription and sentiment analysis for deeper insight into customer interactions For agencies and advanced users, 800.com supports powerful tools like: – Dynamic Number Insertion (DNI) to track exact sources of inbound calls – Integrations with GA4, Google Ads, Meta, and Microsoft Ads – Client-level account management with white-labeled dashboards for a consistent brand experience across every account Built for SMBs but scalable for agencies, 800.com also includes: – Call forwarding, voicemail, and customizable IVR – Call recording and transcription with playback for training or QA – In-depth call analytics and reporting – SMS campaigns for direct customer engagement – Mobile app so your business line goes everywhere you go Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too. Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions — with AI agents doing the heavy lifting, without the complexity of traditional phone systems. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1473&secure%5Bchosen_at%5D=2026-07-27T21%3A39%3A41Z&secure%5Bdisplayable_resource_id%5D=1389&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=125374&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=125374&secure%5Bresource_id%5D=1473&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcommunity-association-management%3Fpage%3D5&secure%5Btoken%5D=1dced84dc366173cefaa20136dfa4be383fffd6e9e6abd07e7feca6be6d0eb1d&secure%5Burl%5D=https%3A%2F%2Fwww.800.com%2Fai-agents&secure%5Burl_type%5D=custom_url) ### [BuildingBoard](https://www.g2.com/products/buildingboard/reviews) BuildingBoard lets you run your annual board meetings virtually. Unit owners can vote from anywhere. #### Who Is the Company Behind BuildingBoard? - **Seller:** [BuildingLink](https://www.g2.com/sellers/buildinglink) - **Year Founded:** 2000 - **HQ Location:** New York, NY - **Twitter:** @BuildingLink (810 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/573147/ (131 employees on LinkedIn®) ### [CHOPAS](https://www.g2.com/products/chopas/reviews) CHOPAS is a Property Management software that transform communication between board members, the community, and its volunteers, its cloud-based portal keep community organized and on the same page, board members and owners are able to manage contact information, report a problem, organize documents and keep community schedules in one place. #### Who Is the Company Behind CHOPAS? - **Seller:** [Same-page.com](https://www.g2.com/sellers/same-page-com) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### [Communal](https://www.g2.com/products/communal/reviews) Communal is a community management software platform designed to help community organizations, nonprofits, and member-based groups manage memberships, programs, facilities, volunteers, donations, and in-person payments within a single system. Communal is used by organizations that operate recurring memberships, shared facilities, and multiple programs that require coordinated scheduling, registration, and payment tracking. The software centralizes operational data that is often spread across spreadsheets, email, and disconnected tools, enabling staff and volunteers to manage day-to-day activities from one administrative interface. The platform supports common organizational workflows such as membership renewals, online registrations, facility bookings, volunteer coordination, and donation processing. Communal provides self-service tools for members and participants, allowing them to register for programs, book facilities, access membership information, and complete payments online. Administrative users can configure rules, pricing, availability, and permissions without technical expertise. Communal is used across a range of community-based use cases, including managing seasonal or annual memberships, coordinating events and programs with capacity limits, scheduling shared spaces, and tracking volunteer participation. Donation tools support one-time and recurring contributions, with automated tax receipt generation and donor records. Point-of-sale functionality allows organizations to accept in-person payments and associate transactions with individual member profiles. The software includes configurable forms and digital waivers that can be attached to memberships, programs, or facility bookings, reducing the need for paper-based processes. Reporting tools provide visibility into participation, revenue, and usage across different parts of an organization. Communal is categorized as community management software and is commonly evaluated alongside membership management systems, nonprofit management platforms, and facility scheduling solutions. It is designed for organizations that require consistent data across people, programs, resources, and payments, while maintaining structured workflows that can be managed by non-technical staff. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 #### Who Is the Company Behind Communal? - **Seller:** [Communal](https://www.g2.com/sellers/communal) - **HQ Location:** Calgary, CA - **LinkedIn® Page:** https://www.linkedin.com/company/getcommunal/ (11 employees on LinkedIn®) #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Communal? **["Perfect software for community associations"](https://www.g2.com/survey_responses/communal-review-6846973)** **Rating:** 5.0/5.0 stars _— Verified User in Civic & Social Organization_ [Read full review](https://www.g2.com/survey_responses/communal-review-6846973) **["Bowness CA"](https://www.g2.com/survey_responses/communal-review-6737975)** **Rating:** 4.5/5.0 stars _— Molly M._ [Read full review](https://www.g2.com/survey_responses/communal-review-6737975) ### [Communitrak](https://www.g2.com/products/communitrak/reviews) Communitrak is a cloud-based management system designed to simplify and improve the efficiency of upscale residential communities. #### Who Is the Company Behind Communitrak? - **Seller:** [Communitrak](https://www.g2.com/sellers/communitrak) - **Year Founded:** 2015 - **HQ Location:** Greenville, US - **Twitter:** @communitrak (211 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/communitrak (1 employees on LinkedIn®) ### [Community Works HOA LLC](https://www.g2.com/products/community-works-hoa-llc/reviews) Community Works is a modern HOA and property management platform built for small communities, self-managed HOAs, and property managers who want to spend less time on admin and more time serving residents. From one web-based, mobile-friendly portal, you can collect HOA dues and fees online via Stripe (with receipts and payment history), manage amenity reservations to prevent double-bookings, track maintenance/service requests with status updates, and maintain a complete unit & resident directory. Stay organized with document and records management for governing documents, meeting minutes, and approvals, and keep everyone informed with community announcements and direct messaging. Community Works centralizes day-to-day operations in one simple system designed for volunteer boards and lean teams. #### Who Is the Company Behind Community Works HOA LLC? - **Seller:** [Community Works HOA](https://www.g2.com/sellers/community-works-hoa) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### [Comtylink](https://www.g2.com/products/comtylink/reviews) ComtyLink is an Australian-built building management platform for strata and residential property managers. Founded in 2019 and headquartered in Australia, ComtyLink serves building managers across New South Wales, Victoria, and Queensland. ComtyLink covers the full building operations workflow: maintenance request tracking, work orders, contractor management, building inspections, asset management, key management with NFC, QR code issue reporting, amenity bookings, resident portal, and contractor inductions — all in one platform. ComtyLink solves the fragmentation problem for building managers who juggle spreadsheets, email chains, and disconnected tools. It replaces all of that with a single platform at transparent pricing ($2/unit/quarter, all features included), with a free 3-month trial and free data migration. #### Who Is the Company Behind Comtylink? - **Seller:** [ComtyLink](https://www.g2.com/sellers/comtylink) - **Year Founded:** 2018 - **HQ Location:** Sydney, AU - **LinkedIn® Page:** https://www.linkedin.com/company/comtylink/ (1 employees on LinkedIn®) ### [ebrik](https://www.g2.com/products/ebrik/reviews) Ebrik is a digital resident engagement platform that supports the entire process of regeneration and planned investment projects, including the often-overlooked pre-planning and construction stages. Following a resident-centred approach, it engages residents through face-to-face research, visual and personalised updates, and 24/7 access for feedback and questions. By keeping residents informed and valued, Ebrik helps housing associations and councils strengthen community relationships and build trust. #### Who Is the Company Behind ebrik? - **Seller:** [ebrik](https://www.g2.com/sellers/ebrik) - **Year Founded:** 2018 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/ebrik/ (1 employees on LinkedIn®) ### [EezyLife](https://www.g2.com/products/eezylife/reviews) EezyLife is a One-stop Solution for Visitor and Community management system which makes your daily life more Convenient and Secure. #### Who Is the Company Behind EezyLife? - **Seller:** [EezyLife Systems](https://www.g2.com/sellers/eezylife-systems) - **Year Founded:** 2019 - **HQ Location:** Gurgaon, IN - **LinkedIn® Page:** http://www.linkedin.com/company/eezylife-systems (14 employees on LinkedIn®) ### [EmpoweredHOA](https://www.g2.com/products/empoweredhoa/reviews) EmpoweredHOA is designed by property managers for property management companies and self-managed HOA's to manage their associations. #### Who Is the Company Behind EmpoweredHOA? - **Seller:** [EmpoweredHOA](https://www.g2.com/sellers/empoweredhoa) - **Year Founded:** 2014 - **HQ Location:** Lehi, US - **LinkedIn® Page:** http://www.linkedin.com/company/empoweredhoa (4 employees on LinkedIn®) ### [Equiem](https://www.g2.com/products/equiem/reviews) Craft an unparalleled customer experience to attract and retain tenants. #### Who Is the Company Behind Equiem? - **Seller:** [Equiem](https://www.g2.com/sellers/equiem) - **Year Founded:** 2011 - **HQ Location:** Melbourne, AU - **LinkedIn® Page:** https://www.linkedin.com/company/equiem (99 employees on LinkedIn®) ### [eStrata Condo Websites](https://www.g2.com/products/estrata-condo-websites/reviews) Improve communication between owners, residents, council members and property manager. #### Who Is the Company Behind eStrata Condo Websites? - **Seller:** [Adedia](https://www.g2.com/sellers/adedia) - **Year Founded:** 2009 - **HQ Location:** Victoria, CA - **Twitter:** @adedia (259 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/347192 (4 employees on LinkedIn®) ### [FULLfocus](https://www.g2.com/products/fullfocus/reviews) FULLfocus Software offers the most comprehensive suite of productivity tools for the Community Property Management Industry. #### Who Is the Company Behind FULLfocus? - **Seller:** [Full Focus Community Association Management Software](https://www.g2.com/sellers/full-focus-community-association-management-software) - **Year Founded:** 2001 - **HQ Location:** Freemont, US - **Twitter:** @LoveFULLfocus (2 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fullfocus-software/ (1 employees on LinkedIn®) ### [GoverningDocs](https://www.g2.com/products/governingdocs/reviews) GoverningDocs analyzes HOA and condo association documents using AI trained on 1,900+ real HOA document packages. Upload CC&Rs, reserve studies, budgets, or meeting minutes and get a structured analysis in minutes, not a chatbot conversation, but a sourced verdict where every claim links back to the original document. #### Who Is the Company Behind GoverningDocs? - **Seller:** [GoverningDocs](https://www.g2.com/sellers/governingdocs) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/governingdocs/ (1 employees on LinkedIn®) ### [HeyHub](https://www.g2.com/products/heyhub/reviews) HeyHub is the all-in-one operations and communications app platform giving real estate operators complete control over their tenant and property management. #### Who Is the Company Behind HeyHub? - **Seller:** [HeyHub](https://www.g2.com/sellers/heyhub) - **Year Founded:** 2013 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/heyhubapp (5 employees on LinkedIn®) ### [HOA Analyst](https://www.g2.com/products/hoa-analyst/reviews) HOA Analyst helps homebuyers, real estate agents, and inspectors quickly understand risks hidden inside HOA and condo documents—before closing. HOA documents often contain critical details about special assessments, reserve funding, rental restrictions, litigation, and rules that can affect financing, resale, and long-term ownership. These documents are lengthy, inconsistent, and easy to overlook under tight timelines. HOA Analyst provides a fast, structured review so users can make informed decisions with fewer surprises. Users upload HOA or condo documents and receive a clear, easy-to-read summary highlighting key financial, governance, and usage considerations. The analysis is informational and is not legal advice, but it helps identify items that may warrant follow-up with an attorney, lender, or HOA. HOA Analyst is commonly used alongside a condo inspection: the inspection checks the unit, while HOA Analyst checks the paperwork that governs the building and association. The process takes minutes and is priced to be accessible for everyday buyers. #### Who Is the Company Behind HOA Analyst? - **Seller:** [HOA Analyst](https://www.g2.com/sellers/hoa-analyst) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) - [‹ Prev‹ Prev](/categories/community-association-management?order=g2_score&page=4#product-list) - [1](/categories/community-association-management?order=g2_score#product-list) - [2](/categories/community-association-management?order=g2_score&page=2#product-list) - [3](/categories/community-association-management?order=g2_score&page=3#product-list) - [4](/categories/community-association-management?order=g2_score&page=4#product-list) - 5 - [6](/categories/community-association-management?order=g2_score&page=6#product-list) - [7](/categories/community-association-management?order=g2_score&page=7#product-list) - [8](/categories/community-association-management?order=g2_score&page=8#product-list) - [Next ›Next ›](/categories/community-association-management?order=g2_score&page=6#product-list) Spotlight Categories [Experience Management Software](https://www.g2.com/categories/experience-management) [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant) [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management) [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) Similar Categories - [Brokerage Management](/categories/brokerage-management) - [Integrated Workplace Management Systems (IWMS)](/categories/integrated-workplace-management-systems-iwms) - [Lease Administration](/categories/lease-administration) - [Property Management](/categories/property-management) - [Real Estate CRM](/categories/real-estate-crm) - [Multiple Listing Service (MLS)](/categories/multiple-listing-service-mls) - [Real Estate Marketing](/categories/real-estate-marketing) - [Real Estate Activities Management](/categories/real-estate-activities-management) - [AI Virtual Staging](/categories/ai-virtual-staging) - [Home Inspection](/categories/home-inspection) - [Lease Accounting](/categories/lease-accounting) - [Other Real Estate](/categories/other-real-estate) - [Package Tracking](/categories/package-tracking) - [Property Access Management](/categories/property-access-management) - [Property Intelligence](/categories/property-intelligence) [Browse Community Association Management Themes](/categories/community-association-management/themes) ![Neya Kumaresan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neya Kumaresan") NK Researched and written by [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan) Updated October 3, 2024 Community association management software provides property managers, homeowners associations (HOA), condo associations, and co-ops with tools to manage and organize their community. Property managers and HOAs can use community association management software to organize their communities and ensure all members are up to date on their dues and other paperwork and that meetings run smoothly. Resident portals or community websites are often included so both residents and property managers can update the community about important events, schedule meetings or activities, and pay dues or create maintenance requests. Community association management software is similar in many ways to [association management software](https://www.g2.com/categories/association-management), but community association software focuses entirely on residential associations rather than nonprofits or hobby-based groups. Community association software may integrate with [property management software](https://www.g2.com/categories/property-management), [multifamily software](https://www.g2.com/categories/multifamily), or [facility management software](https://www.g2.com/categories/facility-management) in order for property managers to better organize both their physical assets and their residents. To qualify for inclusion in the Community Association Management category, a product must: - Cater to homeowners associations, condo associations, or co-ops - Provide tools to organize the scheduling and outcomes of association meetings - Manage a resident database - Provide a portal for residents and property managers to communicate, pay fees or dues, and make maintenance requests Show More * * * ## How Do You Choose the Right Community Association Management Software? ### What You Should Know About Community Association Management Software ### What is Community Association Management Software? Community association management software helps condominium, apartment, and residential community managers automate administrative tasks, address any tenant or building issues, and focus on fostering authentic relationships with and between residents. The software also enables property managers to communicate more effectively with board members. With community association management software, property and association managers can reduce the time and resources spent on everyday administrative and operational tasks so that they can focus on crafting and maintaining an ideal living community space. Community association management software is distinct from [association management software](https://www.g2crowd.com/categories/association-management), as the latter simplifies and streamlines the management of clubs, leagues, and other membership-based associations. Key Benefits of Community Association Management Software - Streamlines, automates, and simplifies operational, administrative, and management workflows and functions - Consolidates all resident and property information into a centralized database - Provides residents and homeowners with an easy-to-use portal - Facilitates effective management of units, buildings, and properties ### Why Use Community Association Management Software? Community association managers grapple with a distinct set of challenges. Those challenges range from the management of properties and communication with both residents and board members to community and property maintenance and effective accounting management. The managers and board members must also address issues that crop up, like noncompliance, lease and architectural applications, and community security. With community association management software, association and property managers can create significant efficiencies in their workflows, reduce costs across the board, and improve the lives of their residents. Community association management software also makes it possible to provide modern community features to residents. Everything else in the world has incorporated technological advancements, turning to mobile devices and other means of convenience—so should living communities, if only to get a leg up on their competition. ### What are the Different Kinds of Community Association Management Software? Not all living communities are equal, so community association management software should not be created equally. A condo or a co-op has different needs than an HOA (homeowners association), and managers are looking at different feature sets when comparing products. Superficially, the solutions may satisfy the same needs, but a community association management software tailored for condominiums or apartments must deal with the fact that not all tenants will own their units, unlike residents who are part of an HOA. **Homeowners Association (HOA) —** Planned housing developments that are made up of single-family homes generally have an HOA in place. The homeowner of a single home owns the building, the land underneath the building, and the land around the building (e.g., a front or backyard). Multiple homeowners create a board of directors that has the responsibility of maintaining the community and determining any community fees and regulations. HOA software, then, goes beyond the all-in-one community management functionalities that are found in any community association management software. With HOA-tailored community association management software, the features that are most desired are a robust tenant contact database, a built-in financial management system, business intelligence and reporting, and regulation transparency. **Apartments and Condominiums —** Residents who reside in an apartment or condo do not need to own their unit and generally can turn to property managers to step in to fix any maintenance issues. Those who own units within the apartment or condo become members of the building association, and must adhere to community rules and regulations. Condo and apartment building managers are drawn towards community association management software that can help property managers provide concierge services, manage the amenities of the apartment or condo, and optimize tasks like processing visitors and tracking packages. **Co-Op Buildings —** No one who resides in a cooperative (co-op) building owns their unit. Owners of a co-op receive proprietary rights to occupy a specific unit with specific dimensions in the building. The co-op is run by a board of directors that manages the overall co-op, its amenities, and any occupancy agreements that all co-op tenants must abide by. One of the most desired features of co-op-tailored community association management software is a field service management feature, which helps the board hire and manage outside vendors to complete repair and other maintenance work. Significantly comprehensive tenant screening is also a necessary feature for co-ops, because co-op boards thoroughly vet potential new members, even more so than HOAs and condominiums. ### Community Association Management Software Features The features of community association management can run the gamut, including monitoring and tracking community violations, providing access to critical association information to the community board, and managing the outsourcing of maintenance services. Based on the type of living community you and the relevant board manages, they might not all be necessary. The following are standard features that can be found across the board in any version of community association management software: **Communication System —** Communication with homeowners and residents can range from newsletters, building updates, notifications about community violations, to community discussion boards. All community association management solutions provide some sort of resident portal, board, or digital marketing integration. The granularity of the specific communication offerings and functionality depends on the vendor. **Maintenance Requests —** Community boards exist to ensure that the living experiences of the residents are superb and consistent. A web portal or system to field, manage, and track maintenance service requests is necessary and will be used often. Keep an eye out for software that can coordinate the schedules and activities of any outsourced maintenance personnel, should you need it. **Financial Management —** Billing, invoicing, and accounting functionality helps community associations reduce gaps, streamline workflows, and keep better track of business operations. Some community association management solutions simply offer integrations or partnerships with accounting services instead of providing built-in accounting functionalities. **Payment Technology —** On the resident-facing side of financial management is rental payment technology and systems. At this point, it’s more unconventional for residents to physically drop off a rent check every month. Digital banking practices have made it almost expected for residents to be able to pay rent and utilities online. Beyond the convenience and security that rental payment systems provide to residents, built-in payment technology can also ensure that property managers and owners are paid faster and on time. **Security —** Security within an apartment building, condo, co-op, or development is crucial. Residents will not continue to live in a community that doesn’t offer at least a bare minimum of security. Many community association management solutions provide visitor tracking functionality, which helps property and community managers keep track of their residents, the guests of their residents, and even the status of recurring services like package delivery. ### Trends Related to Community Association Management Software Community association management software, specifically, has gone from a luxury tool to a must-have solution. Overall real estate trends impact community association management software, and features like resident portals must take cues from user experience wants and pain points to continue to get used. **Living Community Demographics —** The demographics of those who live in apartments, condos, and co-ops are not homogeneous. Community managers and members should be prepared to deal with and service any kind of demographic, whether that’s a mishmash of millennials and baby boomers or not. Software that can set up and maintain automated or entirely digital processes—from rental payments to maintenance request portals to e-newsletters—will be much more desirable. **Social Media vs. Legal Issues —** Social media channels are being used more and more by property managers to market and advertise to both potential and existing residents. Social media engagement helps managers engage with their residents, but there isn’t a realistic way for community board members to regulate activities conducted on social media. Handbooks can work, but board directors must create and implement policies in scenarios when board members accidentally cause legal issues to arise. ### Potential Issues with Community Association Management Software The biggest hurdle when it comes to deploying and implementing a community association management software is whether to invest in a potentially bloated solution when something like QuickBooks suffices. While arguments abound about what automation can do to create efficiency, promote transparency, and optimize resident relationships, software developers and marketers need to be able to outweigh the benefits versus the drawbacks. ### Software and Services Related to Community Association Management Software **Property Management —** Property management software automates the operational, financial, and leasing responsibilities of property managers. Property management software is built to facilitate more efficient real estate business operations by simplifying and streamlining tasks like lease administration, facility management, accounting, and tenant/landlord communication. Living communities are made up of properties and even HOAs can benefit from streamlined front-office activities. **Facility Management —** Facility management software is used by building managers to manage and maintain physical properties. Optimizing the requests for building and unit maintenance and the easy scheduling and management of personnel and resources are the two biggest benefits of facility management software. Residents and managers of apartments, condos, and co-ops benefit from community association management software that provides built-in features or easy integrations with facility management tools. **Rental Payment —** With rental payment software, both property managers and tenants can look forward to simplified, automated rent collection. Bills and invoices are automatically created and dispersed, payments can be collected and processed online, and even partnerships with banks are made much easier.