Best Citizen Request Software

AccessE11

AccessE11 is a cloud-based 311, Citizen Issue Tracking & Relationship Management platform providing municipalities a simple, cost effective means to manage citizen issues. It offers staff and management the ability to capture details based on issue type, set SLA parameters, automatically assign staff and communicate ongoing progress. It offers robust data analysis via comprehensive dashboards and reporting.

Average Rating: 4.8/5.0

Total Reviews: 16

MyGov

MyGov is a simple, web-based, work from anywhere, work with Community's Development software suite.

Average Rating: 4.0/5.0

Total Reviews: 16

NovoGov

NovoGov is a local government operations management software solution that helps cities, counties, towns, and utilities manage assets, work orders, inspections, citizen requests, and code enforcement from a single configurable system. It is built on Novo Solutions' ShareNet cloud platform and is used across departments including public works, highways, utilities, and community development. NovoGov is designed for small and mid-size municipalities that are moving operations off paper, spreadsheets, and disconnected tools. Staff configure their own forms, fields, record lists, and reports without programming, so the system maps to each department's existing workflow. The platform is web-based and includes a mobile app, allowing field crews to receive work, update jobs, capture photos, and close requests from a phone or tablet. Residents submit and track service requests around the clock through a branded web and mobile portal, with automated email and SMS status updates. Common use cases and capabilities include: Asset and work order management: track roads, signs, stormwater, water and wastewater, fleet, facilities, parks, and solid waste assets, with full maintenance histories and meter-, mileage-, or time-based preventive maintenance scheduling. Citizen request management: a public portal where residents report issues with photos and geolocation, and staff auto-route, prioritize, and respond. Code enforcement and community development: manage violations, inspections, and activities, auto-generate violation letters, and handle permitting and licensing. Cost tracking: capture labor, parts, and material costs against work orders for budgeting, FEMA, and grant reporting. GIS mapping: view assets and work orders on built-in maps and integrate with Esri ArcGIS layers. Novo Solutions, the company behind NovoGov, was founded in 1999 and is based in Virginia Beach, Virginia. NovoGov is delivered as a cloud-based subscription and serves local government organizations across the United States.

Average Rating: 4.9/5.0

Total Reviews: 6

Salesforce Government Cloud

Redefine how mission and technology intersect.

Average Rating: 4.3/5.0

Total Reviews: 18

Accela

Accela is a foundation of powerful, trusted and secure cloud solutions designed to fit government agencies of all sizes.

Average Rating: 3.9/5.0

Total Reviews: 13

CityView Portal

The CityView Suite is your out-of-the-box software solution containing all you need to manage Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Service Requests, Rental Housing, Cemetery Management, Parking Management, and Cashiering.

Average Rating: 2.6/5.0

Total Reviews: 4

OneView

ONEVIEW is a civic engagement platform that provides a centralized database which facilitates to connect with citizens. This web-based solution is configured according to the requirements of local governments and takes advantage of predefined and configurable process workflows that have been built through years of experience with government agencies, counties, municipalities and public corporations.

Average Rating: 4.5/5.0

Total Reviews: 2

CentralSquare Public Administration

CentralSquare Citizen Engagement encourages community involvement through an interactive and intuitive cloud-based platform that delivers easy self-service options.

Average Rating: 5.0/5.0

Total Reviews: 1

eMunicipality

eMunicipality is an out-of-the-box solution for cities and towns to manage all aspects of the public administration from one place.

Average Rating: 4.0/5.0

Total Reviews: 1

GovQA

GovQA is the #1 Provider of Public Records and Compliance Solutions for Government. They enable the nation's top cities, counties, and state agencies to process complex work among all systems within and across governments.

Average Rating: 5.0/5.0

Total Reviews: 1

govService

govService offers a variety of out-of-the-box government digital services that facilitate collaboration between departments and teams.

Average Rating: 4.0/5.0

Total Reviews: 1

Granicus SmartGov

SmartGov is a browser-based software-as-a-service (SaaS) solution that securely manages and streamlines processes at every stage of engagement. With automated, mobile-enabled technology, simplify access and processes for citizens and commerce surrounding new business startups, buildings and construction, community expansion, property valuation and more. Using SmartGov, you can streamline your workflow, reduce liability, increase transparency and facilitate your community’s needs by optimizing your processes and going paperless. You also have the ability to add an easy-to-use public portal. As a result, you will maximize efficiencies and dramatically reduce time, cost and error for your organization.

Average Rating: 4.5/5.0

Total Reviews: 1

SOSAFE Portal

SOSAFE Portal is your task and requirements management tool. Create, receive and assign requirements with your team. Set due dates, automate workflows, visualize your data so you can make better decisions with just a couple of clicks. Solve issues faster while keeping everyone safe.

Average Rating: 4.0/5.0

Total Reviews: 1

Accela Service Request Management

ArcGIS Citizen Problem Reporter

Citizen Problem Reporter is a configuration of the Crowdsource Reporter application that allows the general public to submit non-emergency problems (for example, blight, graffiti, trash, pothole, and flooding) in their community from a smartphone, tablet, and desktop computer.