SentiOne
SentiOne is an AI Customer Service Automation Platform. The tool monitors the internet (social media, portals, forums, and blogs) globally using proprietary algorithms, collects public mentions, and automatically analyses them for consumer insights. The integrated interaction module allows customer service teams to manage online conversations on multiple channels and respond directly from one platform.
Average Rating: 4.6/5.0
Total Reviews: 34
How Do G2 Users Rate SentiOne?
- Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
Who Is the Company Behind SentiOne?
- Seller: SentiOne
- Year Founded: 2011
- HQ Location: Gdansk, Pomorskie
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Twitter: @SentiOne_com
438 Twitter followers -
LinkedIn® Page: www.linkedin.com
64 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Marketing and Advertising, Internet
- Company Size: 59% Small, 24% Medium
What Do G2 Reviewers Say About SentiOne?
AI-generated summary from verified user reviews
Pros
- Users celebrate the enhanced AI functionalities of SentiOne, finding new features significantly improve their experience.
- Users value the powerful AI integration of SentiOne, which significantly enhances functionality and user experience.
- Users love the enhanced AI capabilities of SentiOne, with features that significantly improve their experience and insights.
- Users praise the automation features of SentiOne, highlighting the game-changing impact and convenience they provide.
- Users find the new AI and additional features of SentiOne to be transformative and highly beneficial.
Cons
- Users face data analytics issues with SentiOne, especially when insufficient permissions hinder management and removal processes.
- Users face challenges with inadequate reporting, leading to difficulties when managing SentiOne and discontinuing service.
- Users face insufficient information regarding permission management, complicating removal and service discontinuation processes.
- Users face challenges with missing features related to permissions and managing SentiOne effectively, especially when discontinuing service.
- Users experience poor management challenges, especially with insufficient permissions and issues during service discontinuation.
What Are Recent G2 Reviews of SentiOne?
Rating: 5.0/5.0 stars
— Monika C.
"Broad Data Coverage with Responsive, Flexible Support"
Rating: 4.0/5.0 stars
— Verified User in Market Research
What Are G2 Users Discussing About SentiOne?
- What is SentiOne used for? - 1 comment

