Web2Chat

2 reviews

Web2Chat is an AI chatbot solution designed to enhance online customer interactions. The product allows users to feed their website content, documents, FAQs, and more to train a bespoke AI chatbot. The system processes and learns from the provided content, enabling the chatbot to respond to customer inquiries relevantly and instantaneously. Web2Chat offers a range of advanced settings for better control, including customization of chatbot prompts and response behavior, which helps in shaping the AI's persona as per the brand's voice. In addition, the product features a built-in live chat option, allowing customer support teams to intervene and provide a personalized touch when required. The platform also caters to analytics needs, providing in-depth insights into user interactions and chatbot performance. A unique feature of Web2Chat is its capability to capture user information, aiding in lead generation and further personalization of customer interactions. Beyond this, Web2Chat enables users to set message limits and offers advanced features like read receipts and user ratings, leading to a comprehensive, customizable, and user-friendly chatbot solution.