Best Chatbots Software - Page 68

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 1,134

Category Stats (Nov 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CustomGPT.ai (+12.5%) - Among all products in this category, CustomGPT.ai recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 125,900+ Authentic Reviews
  • 1,134+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Tidio, Birdeye, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=tidio&focus%5B%5D=birdeye&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

Smax AI

Smax AI is the All-in-One Sales & Engagement Automation Platform trusted by 6,800+ businesses to turn conversations into conversions. With AI-powered Live Chat, a Bot Automation Builder, and built-in tools for sales and marketing, teams can reply across channels, capture leads, and boost revenue - all from one platform. As a proud Meta Business Partner, Smax AI helps your team grow without growing the workload.

Who Is the Company Behind Smax AI?

  • Seller: Smax
  • Year Founded: 2018
  • HQ Location: Wyoming, USA
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Smith.ai AI Receptionist

AI Receptionist is a sophisticated AI-powered call answering and intake solution supported by expert human agents. It helps businesses of all sizes manage client engagement, offering a modernized approach to traditional receptionist services. Designed for growing companies seeking faster lead response and better client interaction across industries, AI Receptionist from Smith.ai ensures every caller — new or returning — gets prompt, professional attention. AI Receptionist answers calls 24/7 with 99.95%+ uptime, using a natural voice and minimal latency. It handles screening, lead qualification, and intake while human receptionists stand by for escalations or complex requests. This hybrid model delivers AI efficiency with seamless human backup. AI Receptionist comes with custom call-handling playbooks that are tailored to adapt and align with your workflows. These playbooks ensure each interaction reflects your brand’s voice, values, and quality standards. Our integration ecosystem includes over 7,000 platforms — like HouseCall Pro, ServiceTitan, MyCase, and HubSpot — so call data flows directly into your CRM, scheduling software, and other tools. This unified setup centralizes operations and reporting across your business locations. The AI Receptionist dashboard provides real-time insights into call activity, with detailed summaries, recordings, and transcripts to help businesses monitor performance and make data-driven decisions. With pricing starting at $0/month, AI Receptionist offers growing businesses a powerful, cost-effective way to handle every call scenario with unmatched agility.

Average Rating: 4.8/5.0

Total Reviews: 33

How Do G2 Users Rate Smith.ai AI Receptionist?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Smith.ai AI Receptionist?

  • Seller: Smith.ai
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Los Altos, California
  • LinkedIn® Page: www.linkedin.com
    342 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Legal Services, Law Practice
  • Company Size: 94% Small, 6% Medium

What Are Recent G2 Reviews of Smith.ai AI Receptionist?

SnapPod AI

SnapPod AI is an all-in-one platform that transforms written content into professional-quality podcasts within minutes. Built for coaches, educators, entrepreneurs, and content creators, it eliminates the traditional complexities of scripting, recording, editing, and publishing by combining them into a seamless AI-powered experience. Unlike traditional podcast tools that require multiple apps and technical expertise, SnapPod AI offers a single streamlined solution where users can simply input text and generate polished podcasts instantly. Its text-to-podcast feature, powered by advanced AI voice technology, produces natural-sounding episodes without the need for recording equipment or editing skills. The platform supports 25+ global languages, enabling creators to reach diverse audiences worldwide and share their stories inclusively. By removing financial and technical barriers, SnapPod AI empowers individuals, small teams, and businesses to harness the power of podcasting with ease and affordability. Designed for busy professionals, SnapPod AI caters to life coaches, educators, small business owners, marketers, and thought leaders who need consistent, high-quality content but lack time for complex production. With affordable pricing, built-in analytics, and easy publishing across major platforms, SnapPod AI not only simplifies podcast creation but also helps users grow and engage their audiences. SnapPod AI is more than just a podcasting tool—it is a complete audio storytelling ecosystem. Future plans include expanding into regional dialects and accents, integrating with platforms like Spotify, YouTube, and LinkedIn, and adding team collaboration features for businesses and educators. In a world where content consumption is increasingly shifting to audio, SnapPod AI uniquely positions itself as the go-to platform for effortless, multilingual, and professional podcast creation. By blending accessibility, affordability, and innovation, it empowers voices globally—helping anyone transform their ideas into impactful podcasts that inspire, educate, and engage.

Who Is the Company Behind SnapPod AI?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works

SnatchBot

SnatchBot is a cloud-based AI chatbot platform that enables users to create, deploy, and manage intelligent conversational agents across multiple channels without requiring coding skills. Leveraging advanced Natural Language Processing (NLP) and Machine Learning technologies, SnatchBot facilitates the development of bots capable of understanding and responding to user intents, thereby enhancing customer interactions and automating various tasks. Key Features and Functionality: - Natural Language Processing (NLP): Utilizes proprietary NLP technology to comprehend user inputs, enabling bots to engage in human-like conversations. - Multichannel Deployment: Supports integration with various platforms, including web chat, WhatsApp, Facebook Messenger, Slack, SMS, and voice channels, ensuring a broad reach. - Prebuilt Bot Templates: Offers a library of customizable templates for diverse use cases such as customer support, e-commerce, and banking, streamlining the bot creation process. - Visual Drag-and-Drop Interface: Features an intuitive interface that allows users to design conversational flows without any programming knowledge. - Voice Capabilities: Incorporates text-to-speech and speech recognition functionalities, enabling voice interactions for a more dynamic user experience. - Bot Memory and Context Management: Maintains conversational context by remembering prior user inputs, facilitating more coherent and contextually relevant interactions. - Automation Workflows and Conditional Logic: Allows the creation of complex automation workflows with conditional logic to handle various user scenarios effectively. - Analytics and Performance Dashboards: Provides detailed analytics to monitor bot performance, user engagement, and conversation flows, aiding in continuous improvement. - Payment Integration: Enables in-conversation payment processing through integrations with platforms like PayPal, supporting seamless e-commerce transactions. - Security and Compliance: Ensures secure architecture with encryption, API integrations, and the ability to escalate conversations to human agents when necessary. Primary Value and User Solutions: SnatchBot empowers businesses and individuals to rapidly adopt conversational automation, enhancing customer service and engagement across multiple touchpoints. By providing a user-friendly platform with advanced AI capabilities, it reduces the complexity and cost associated with bot development. The platform's omnichannel support ensures that organizations can reach their audience on preferred communication channels, while robust analytics and performance tracking enable continuous optimization of bot interactions. Additionally, SnatchBot's emphasis on security and compliance makes it suitable for enterprise deployments, ensuring the protection of sensitive customer information.

Average Rating: 4.6/5.0

Total Reviews: 33

How Do G2 Users Rate SnatchBot?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)

Who Is the Company Behind SnatchBot?

  • Seller: SnatchBot
  • Year Founded: 2015
  • HQ Location: Hertzlia Pituach, IL
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 68% Medium, 24% Small

What Are Recent G2 Reviews of SnatchBot?

Social AI Copilot

Social AI Copilot by Highperformr is an advanced AI-driven assistant designed to streamline social media content creation and management. Tailored for social media managers and content creators, it facilitates the drafting, scheduling, publishing, and monitoring of posts across platforms like LinkedIn and X (formerly Twitter). By automating content research and generation, Social AI Copilot enables users to produce personalized, engaging posts efficiently, allowing more time to interact with their audience.

Who Is the Company Behind Social AI Copilot?

Softcery Platform

Upload your knowledge base, configure behavior, evaluate quality, and deploy — no code required. From first message to production in minutes.

Who Is the Company Behind Softcery Platform?

Soner WhatsApp AI Receptionist

Soner is an AI receptionist that runs on your business's own WhatsApp number. It answers every customer enquiry in seconds, at any hour, and books the appointment straight into the diary. It replies in whatever language the customer wrote in, and in their own script, so a Spanish, French, German or Dutch customer is answered natively with no setup and no second number. Every client gets a dashboard. Appointments lists every booking with the customer's name, phone, service and staff member, filterable by service or practitioner. Conversations shows the full chat history behind each one. Bookings also write into a Google Sheet the business owns, and the owner can ask the bot for the diary on WhatsApp and get it back as a spreadsheet file in the chat. Also included: staff logins, a daily digest, appointment reminders, per-practitioner schedules on one number, and pay-to-confirm through the business's own payment account. Built for clinics, salons, spas, Hospitals, HVAC and hotels.

Who Is the Company Behind Soner WhatsApp AI Receptionist?

Spark

Spark is an AI voice agent SaaS platform built for businesses of all sizes. It handles inbound and outbound phone calls automatically — answering every call 24/7, booking appointments, capturing leads, sending SMS follow-ups, and managing customer interactions without any human involvement. Key Features: • AI Voice Agents — create custom agents with 1,500+ voices across 12 AI providers • Inbound Calling — agent answers every call, handles enquiries, books jobs, checks service areas • Outbound Campaigns — upload a contact list and have the AI call them automatically • Auto-Schedule — set outbound campaigns to run on a recurring schedule automatically • Built-in CRM — contacts auto-created from every call, pipeline view, lead tracking • SMS Inbox — send/receive texts with AI auto-reply or manual mode • Email Inbox — connect Gmail or Outlook, agent reads and sends emails on your behalf • Calendar Integration — connects to Google Calendar & Outlook, books appointments in real time • Appointments Dashboard — view all upcoming, confirmed, and past bookings in one place • Service Area Check — agent verifies caller address against your service radius during calls • Knowledge Base — upload PDFs, FAQs, price lists so agent can answer any question • URL Scraper — paste your website URL and agent learns your business automatically • Webhooks — connect to 6,000+ apps via Make.com and Zapier • Integrations — Pipedrive, HubSpot, Shopify, Calendly, WhatsApp Business • Call History — full recordings, transcripts, and analytics for every call • Pricing: from $299 AUD/month + usage credits

Who Is the Company Behind Spark?

Spitch

Spitch is a Swiss provider of solutions based on Automatic Speech Recognition (ASR) and voice biometrics, Voice User Interfaces (VUI), and natural language voice data analytics.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Spitch?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Spitch?

  • Seller: Spitch
  • Year Founded: 2014
  • HQ Location: Zurich, Zurich, Switzerland
  • LinkedIn® Page: www.linkedin.com
    86 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Spitch?

Spotler Aigent

Optimise your operational efficiency and increase satisfaction. Build your own chatbot, have it built by our experts, or immediately implement our latest AI-powered bot.

Who Is the Company Behind Spotler Aigent?

  • Seller: Spotler Group
  • Year Founded: 2001
  • HQ Location: Rotterdam, South Holland, Netherlands
  • LinkedIn® Page: www.linkedin.com
    186 employees on LinkedIn®

Sprinklr Social

Sprinklr Social is an AI-native social media management platform built for enterprises that need to run their entire social presence from one place. It unifies publishing, scheduling, engagement, and employee advocacy across 30+ social and messaging channels, so large, distributed teams can plan campaigns, build community, and respond to customers without stitching together point solutions. Backed by AI trained on billions of data points across 100+ languages and enterprise-grade governance, Sprinklr Social helps global brands collaborate, stay compliant, and scale their social operations from a single unified platform. Key Features Unified Scheduling and Publishing: Plan, schedule, and publish content across 30+ channels, with AI recommendations on top-performing posts, optimal timing, hashtags, and tone. Social Media Engagement: Centralize comments, messages, and mentions in one place, with AI auto-categorizing incoming conversations by channel, sentiment, and intent for faster replies. Employee Advocacy: Amplify brand reach by turning employees into advocates who share approved content. Broadest Channel Coverage in the Industry: The only platform offering out-of-the-box support for 30+ social and messaging channels, with the ability to add new channels quickly so teams never miss the conversations that matter. Best-in-Class Enterprise AI: Sprinklr AI is trained on billions of data points and 2,000+ models, powering content optimization, sentiment analysis, insights, and governance in 100+ languages. Content Performance Analytics: Track content and engagement performance to understand what resonates and refine your social strategy. Governance that Scales Globally: Granular role-based access, built-in audit trails, and automated approval workflows keep content on-brand and compliant. Deep Workflow Customization: Custom rules and role-based experiences tailored by brand, geography, or business unit. Sprinklr Copilot: A conversational AI interface that surfaces recommendations and next-best actions without digging through dashboards. Recognized Leader: Named a Leader in the 2026 Gartner Magic Quadrant for Social Media Management

Average Rating: 4.1/5.0

Total Reviews: 1,178

How Do G2 Users Rate Sprinklr Social?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Sprinklr Social?

  • Seller: Sprinklr
  • Company Website:
  • Year Founded: 2009
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    9,888 employees on LinkedIn®
  • Ownership: NYSE: CXM

Who Uses This Product?

  • Who Uses This: Social Media Specialist, Social Media Manager
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 49% Large, 29% Medium

What Do G2 Reviewers Say About Sprinklr Social?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Sprinklr Social, which simplifies posting and consolidates metrics for better management.
  • Users value the centralized management of Sprinklr Social, streamlining social interactions and enhancing team efficiency.
  • Users appreciate the robust features of Sprinklr Social, enhancing content management, metrics tracking, and user engagement effectively.
  • Users appreciate the comprehensive analytics features of Sprinklr Social, enhancing monitoring and reporting for effective engagement management.
  • Users appreciate the omni-channel experience of Sprinklr Social, enhancing engagement and ensuring comprehensive social media management.
Cons
  • Users find the complex setup process of Sprinklr Social to be overwhelming and not intuitive even after extended use.
  • Users find the learning curve steep, making setup and navigation challenging, even with prolonged use.
  • Users find the complexity of Sprinklr Social overwhelming, noting a steep learning curve and difficult setup process.
  • Users find that improvement is needed in Sprinklr Social's setup process due to its complexity and lack of intuitiveness.
  • Users find the learning complexity of Sprinklr Social challenging, which can hinder their ability to navigate the platform effectively.

What Are Recent G2 Reviews of Sprinklr Social?

Sprout AI

Our startup features a ChatGPT-driven widget that encapsulates Knowledgebase, Helpdesk, Sales support, Conversational Forms, and Lead Generation. It's lightweight yet robust, designed for rapid implementation across small to large businesses – offering an unparalleled cost-effective solution.

Who Is the Company Behind Sprout AI?

Sqlchat

SQL Chat is an innovative, chat-based SQL client and editor designed to revolutionize database management. By integrating conversational interfaces, it simplifies the process of writing, executing, and managing SQL queries, making database interactions more intuitive and efficient. Key Features and Functionality: - Conversational Interface: Engage with your databases through a chat-based platform, allowing for natural language interactions and streamlined query execution. - Multi-Model Support: Choose from various AI models, including GPT-3.5 Turbo, GPT-4 Turbo, GPT-4, GPT-4o, and Deepseek Chat, to tailor the experience to your needs. - Custom API Integration: Input your own OpenAI API key and endpoint to personalize the service and manage usage quotas effectively. - User Preferences: Adjust language settings and themes to create a comfortable and personalized user environment. Primary Value and User Solutions: SQL Chat addresses the complexity often associated with traditional SQL clients by offering a user-friendly, conversational interface. This approach reduces the learning curve for new users and enhances productivity for experienced database professionals. By supporting multiple AI models and allowing custom API integrations, SQL Chat provides flexibility and scalability, catering to diverse user requirements. Its emphasis on personalization and ease of use makes database management more accessible and efficient for a wide range of users.

Who Is the Company Behind Sqlchat?

  • Seller: SQL Chat
  • Year Founded: 2021
  • HQ Location: Mountain View, US
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Stackchat

Stackchat Studio: The Ultimate Conversation Builder, Enable any member of your organisation to quickly build, test and deploy custom chatbots.

Who Is the Company Behind Stackchat?

Standard Bots

Standard Bots specializes in developing advanced 6-axis collaborative robotic arms designed and manufactured in the USA. Their flagship product, the RO1, is engineered to enhance human productivity by offering an accessible, user-friendly automation solution. The RO1 stands out for its elevated payload capacity, seamless integration, versatile applications, and cutting-edge vision features, all at a competitive price point. By combining intuitive hardware with next-generation software, Standard Bots aims to accelerate human-robot collaboration and improve lives globally.

Who Is the Company Behind Standard Bots?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026