Best Call Center Infrastructure (CCI) Software - Page 24

Dialfire

Dialfire instantly turns your browser into a complete outbound call center.

Average Rating: 4.4/5.0

Total Reviews: 4

Dialics

Dialics is a call tracking software that provides professional marketers with the insights they need to drive more conversions. Dialics enables marketers to track their inbound phone calls and identify which keywords, ad campaigns, and offers are most effective in generating revenue. The company's goal is to help professionals increase their conversion rates by providing them with the metrics that allow them to optimize their marketing efforts.

Digitale Warteschleife

SO Callback von ServiceOcean ist eine innovative Softwarelösung, die den telefonischen Kundenservice revolutioniert, indem sie Anrufern nach einer kurzen Wartezeit von etwa 60 Sekunden intelligente Alternativen zum Auflegen bietet. Durch den Einsatz von Künstlicher Intelligenz (KI und Behavioral Science optimiert die Software das Anruferverhalten, reduziert Aufleger und Wiederwähler und steigert somit die Erreichbarkeit und Effizienz von Servicecentern erheblich. Hauptfunktionen und Merkmale: - Termin-Rückruf: Anrufer können minutengenaue Rückrufe zu einer von ihnen gewählten Zeit buchen. Die angebotenen Termine werden automatisch an die Teamkapazitäten angepasst. - Virtuelles Warten: Anrufer legen auf und die Software wartet für sie. Der Rückruf erfolgt auslastungsbasiert zum nächstmöglichen Zeitpunkt. - Freiwilliges Warten: Anrufer haben die Möglichkeit, in der klassischen Warteschleife zu bleiben, was die freiwillige Entscheidung für das Warten fördert und Aufleger reduziert. - Online-Terminbuchung: Kunden können über die Website oder App pünktliche Termin-Rückrufe buchen. - KI-gestützte Terminplanung: Die Software plant automatisch Terminkapazitäten unter Berücksichtigung von Echtzeit-KPIs. Primärer Nutzen und Problemlösung: SO Callback adressiert das häufige Problem von Anrufern, die in Warteschleifen auflegen und wiederholt anrufen, was die Erreichbarkeit und Effizienz von Servicecentern beeinträchtigt. Durch die Bereitstellung von Alternativen zum Auflegen reduziert die Software die Anzahl der Aufleger und Wiederwähler, senkt das Anrufvolumen um bis zu 10 % und steigert die Erreichbarkeit um bis zu 38 %. Zudem können die Kosten für die Erreichbarkeit um bis zu 85 % gesenkt werden, während die Kundenzufriedenheit messbar steigt. Die Integration erfolgt ohne IT-Schnittstelle und ist innerhalb von zwei Tagen abgeschlossen, was eine schnelle Implementierung ermöglicht.

Discoveriez

DooCTI

Doocti is an application which integrate your communication channels with Your Helpdesk, CRM, and Other Key Tools. It is an application that provides a unified 360-degree view of the customer across all systems of record -- across your communication channels -- displayed in real-time to the customer-facing employee. Contact Details

DPOD

DPOD Labs is a technology company specializing in co-creating innovative software solutions that accelerate product development and market entry. Leveraging contemporary technologies such as Artificial Intelligence, Cloud, and Mobile platforms, DPOD Labs partners with businesses to transform ideas into market-ready products efficiently. Key Features and Functionality: - Customer Experience and Digital Interactions: DPOD Labs reimagines and delivers personalized customer journeys through comprehensive services, including customer persona studies, journey mapping, user experience research, and the application of contemporary technologies. - DevSecOps: The company implements AI-engineered DevSecOps solutions, enhancing each phase of the software value stream. This includes transitioning to next-generation software development life cycles, adopting AI capabilities like GitHub Co-pilot and OpenAI, and strengthening cloud DevOps with new-age tools for improved agility, cost reduction, and compliance. - App Flyte Platform: DPOD Labs offers App Flyte, a no-code app development platform that enables rapid MVP development. Features include a flexible database with visual modeling, a no-code API builder with built-in security, and a visual app builder for web and native mobile applications. Primary Value and Solutions Provided: DPOD Labs empowers organizations to build innovative software products and platforms by co-creating solutions that accelerate innovation, increase productivity, and reduce costs. By integrating contemporary technologies and offering specialized services in customer experience, DevSecOps, and no-code development platforms, DPOD Labs addresses the challenges businesses face in rapidly bringing products to market and enhancing digital interactions with their customers.

Effebot

Effebot is a voice mailing service. It provides smart automated mass calls with speech recognition and IVR. It can be apllied both for incoming and outcoming calls. Effebot is easily integrated into any system via API. It shows full statistics in real time including the records of every call. Effebot is widely used in different business areas: e-commerce, finance, business and customer services, education, etc. It helps with notifications, promotion, surveys and other business tasks. Effebot is a productive and simple solution for your calling needs.

Average Rating: 5.0/5.0

Total Reviews: 1

Efficy CRM

At last, a CRM solution that truly adapts to your needs. Efficy is a major player in the European CRM market. With our personalised range of solutions, we're already trusted by over 13.500 clients and 330.000 users across 60 countries. We want to help our clients succeed by providing the tools they need to make their employees’ work easier, and their customers happier. Our CRM solutions are the most flexible on the market. We enhance the productivity of your marketing, sales and customer service teams by providing a range of CRM tools. Our expert teams are always at your service - we can adapt your CRM solution to your organisation, processes, teams, projects, sales structure, customer support and help desk system. Don’t waste time on administrative tasks - empower your employees and grow your business with Efficy CRM. Boost your commercial efforts with our AI-based contact enrichment tool. By analyzing emails, it automatically fills in missing information about your prospects and clients, such as their job title, company, or contact details. Thanks to this analysis, our solution can naturally trigger workflows to automate tasks, alert certain users via notifications, and much more. Discover our artificial intelligence solution that analyzes the emotions expressed by your customers in the emails they send you or the support tickets created on your client portal. By quickly interpreting whether a sentiment is positive, negative, or neutral, you can proactively respond to the needs and concerns of your clientele.

Average Rating: 4.5/5.0

Total Reviews: 86

EHVA.ai

EHVA is a conversational phone AI designed for industries where trust, compliance, and data protection are paramount. It offers robust support for HIPAA, SOC 2, and PCI compliance, making it ideal for sectors like healthcare, finance, and enterprise call centers. EHVA's infrastructure ensures high availability with failover redundancy and low-latency routing across North America and Europe. Beyond certifications, EHVA provides instant transcript deletion, real-time redaction of sensitive information, and comprehensive audit controls, granting complete oversight without compromising performance. Its advanced security architecture includes end-to-end encryption and stringent access controls, ensuring that conversation data remains protected from unauthorized access. Administrators can manage user permissions with detailed role-based access controls, simplifying compliance management. EHVA enables businesses to automate phone conversations securely, maintaining control in an evolving digital risk landscape. Key Features and Functionality: - Compliance Support: Meets HIPAA, SOC 2, and PCI standards, ensuring adherence to industry regulations. - Infrastructure Reliability: Offers failover redundancy and low-latency routing across North America and Europe for uninterrupted service. - Data Security: Provides instant transcript deletion, real-time redaction of sensitive information, and full audit control for comprehensive data protection. - Advanced Encryption: Utilizes end-to-end encryption and rigorous access controls to safeguard conversation data. - Role-Based Access: Allows administrators to set detailed permissions and manage user access effectively. Primary Value and User Solutions: EHVA addresses the critical need for secure and compliant automation in phone communications. By integrating seamlessly into existing systems, it enables businesses to handle sensitive conversations at scale without sacrificing control or performance. EHVA's comprehensive security measures and compliance support provide peace of mind, allowing organizations to focus on their core operations while ensuring data protection and regulatory adherence.

Eloquant

Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Center and Voice of Customer Solution (#CCaaS #VoC). We provide all the different modules to provide the right and innovative tools to serve the Customer Experience Voice telephony (PABX & VoIP), Digital channels (Email, Livechat, Messaging, Social media), Video, Chatbot, VoiceBot Customer and Empoyee satisfaction survey Semantic AI, Quality Management, Recording, API-based, CRM and UCaaS connectors. Our key differentiators are to propose : - an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator and a tailor-made approach at each stage of the project) - Security & Data Privacy with European private-cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701 - CSR-engaged : our company is committed to a be socially responsible in his culture and we have a CSR approach in our development.

Average Rating: 4.5/5.0

Total Reviews: 1

eTollFree

eTollFree is Tier-1 World Wide VoIP Provider. Provide superior local and toll-free numbers for individuals, or call center solutions for large Fortune 500 companies

Total Reviews: 1

etrack1

ETS

ETS supports the development and continuous delivery of improvements and new features throughout your contact centre operations. Once operational, ETS provides continual, real-time performance feedback, delivering early identification of customer-impacting errors.

Evolux

EVS7 Cloud Call Center

Cloud Contact Center is a cloud-based sales lead management system inlcuding inbound and outbound calling.