Best Call Center Infrastructure (CCI) Software - Page 23

CTM

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

Average Rating: 4.5/5.0

Total Reviews: 728

CT-MAX

CTStage 7DX

Custom Call Center Dialer Solution

We'll build a custom server for you, ensuring your dialing system is perfectly optimized for your business operations. Our call center dialer can be modified and personalized, enabling seamless operation and boosting your team's efficiency. This dedicated server ensures data security. Try Our Advanced Dialer With A Live Demo : https://demo.kingasterisk.com

CustomerView

Whether contact center, email, chat, social media or online, use powerful tools that reveal information and insights for measurable performance improvement.

cVortex

cVortex is a Brazilian omnichannel customer service platform that brings WhatsApp, Instagram, Facebook Messenger, Telegram, webchat, email, SMS and voice into a single workspace, with AI built in. Founded in 2019 and headquartered in Uberlândia, Brazil, cVortex helps mid-sized and large companies serve customers faster, at lower cost and with full traceability. Key capabilities: • Omnichannel inbox with case/ticket management, SLA controls and intelligent work distribution • AI chatbots (OpenAI) and the cVortex Copilot assistant for agents • No-code/low-code service and automation flows • Voice: IVR, outbound dialing and call recording • Bulk messaging via WhatsApp, email and SMS • NPS and CSAT surveys, dashboards and reports • Open API and integrations • Official Meta Business Partner Customer results include a 94% reduction in average waiting time and 1.3 million automated confirmations per month for a healthcare network. Recognition: Smart Customer Award 2026 (Gold in Customer Experience Management, Gold in AI for CX, Silver in CX Automation) and TOP 3 at The Customer Summit 2026. — A cVortex é uma plataforma brasileira de atendimento omnichannel que reúne WhatsApp, Instagram, Messenger, Telegram, webchat, e-mail, SMS e voz em um só lugar, com IA nativa. Fundada em 2019, com sede em Uberlândia (MG), ajuda médias e grandes empresas a atender mais rápido, com menos custo e rastreabilidade total. Premiada no Smart Customer 2026 (2 ouros e 1 prata) e TOP 3 no The Customer Summit 2026. Site: https://cvortex.com

DailEasy

Décroche Toujours

Décroche Toujours is the AI receptionist built for trades and home-service businesses. While you're on the job site, it answers every call on your behalf: professional greeting, understanding of the customer's request, qualification and conversion into a quote. Every missed call becomes an opportunity instead of lost revenue. No commitment, 14-day trial, from €99/month (150 minutes included).

DeepCall

DeepCall is an AI powered cloud contact center & unified communication platform built by Sarv.com to run large-scale, mission-critical customer interactions. It enables enterprises and government institutions to manage inbound and outbound voice and digital channels from a single platform. DeepCall supports cloud telephony, IVR, ACD, voice broadcasting, number masking, hosted numbers, and omnichannel engagement across Voice, SMS, Workspace, AI, Workflow. The platform is designed for extreme scale and reliability, managing 107 million plus calls daily and powering millions of emergency responses across India’s national and state helplines like 112. DeepCall integrates seamlessly with multiple CRM systems through APIs and webhooks, enabling automated workflows and real-time insights. With built-in conversational AI, speech intelligence, and analytics, DeepCall helps organizations improve responsiveness, compliance, and customer experience while maintaining 99.99 percent uptime and enterprise-grade security.

DeepCall

DESKIE AI RECEPTION

Dexem

Dexem provides tools to create, deploy and manage hosted IVR and call routing applications.

Dezide

Dezide is an efficient technical troubleshooting platform for field service engineers that helps you: Reduce troubleshooting time Fix issues on the first visit Instantly transfer skills to new employees Capture expert know-how in Dynamic Interactive Troubleshooting Guides using causes, probabilities, actions, questions, cost, and time. Build hierarchies of guides to tackle even the most complex problems and classify, categorize, and organize your knowledge base using the taxonomy to ensure technicians in the field can easily find the right knowledge at the right time. The platform automatically makes the guides available online, offline, and for API integrations. Dezide puts the power of your problem-resolution experts in the palm of your technicians anywhere in the world. Learn from operational experience using the Guide Optimizer. The collective experience of all users is analyzed, and guides are automatically updated using machine learning. Ulrik Henriksen, Head of Diagnostics at Siemens Gamesa Renewable Energy: "We have proven that our technicians can solve complex problems up to 70% faster using Dezides AI-powered troubleshooting technology combined with our technical expert knowledge."

Average Rating: 4.5/5.0

Total Reviews: 1

DialApplet Call Center

DialedIn CCaaS