Best Call Center Infrastructure (CCI) Software - Page 21

CCaaS|Link

The CommandLInk Contact Center as a Service (CCaaS) is a software based contact center technology. With unprecedented voice and network SLAs, CommandLink boasts the industry’s most reliable contact center solution. With the help of proprietary software integrations, CommandLink can help fully automate your customer ticket processing. The best analytics combined with the most comprehensive software integrations enables you to manage your contact center better than anyone else. Manage your entire contact center and technology stack in the same ITSM platform. Supercharge your team with the industry's most comprehensive integration capabilities. Scale your operations through omni-channel support systems, integrating and enabling all possible support routes. With the help of machine learning and the most advanced tools, companies can provide world class support 24/7. Enjoy secure and compliant solutions all the time.

CenterMaster

CenterMaster is a customer interaction management and communications solution for contact centers designed to manage efficiency and costs.

CenterWare Kolob

CenterWare Xion helps with the routing of inbound and outbound calls as well as analysis and management of service availability, productivity, and efficiency levels.

Cention Contact Center

Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with your agents with seamless transfers and full history • route all errands to the right queue, right agents and right bots automatically • get help internally and externally with our Collaboration feature • get full statistic coverage with our Reports module

Challenger Mobile Communication

Challenger Mobile Communications is an independent communications specialist who offer a diverse range of telecoms solutions. We are one of the five largest independent Business-to-Business specialists in the UK.

Channels

Channels is the only app you need to power up your customer service! How come? Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps. This neither helps your business nor improves customer satisfaction. And that’s where Channels comes to the rescue. With Channels, you can... 1. Use customer data to end interview-like customer support phone calls Channels integrates with your favorite eCommerce platforms such as Shopify and Magento to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point. 2. Set up IVR to always connect customers to the right agent Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop and even your smartphone thanks to our Mobile App! 3. Make your live chat even more versatile Also, Channels integrates with your LiveChat and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text… On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy! Some of them are: *Call recordings - so you can always come back to an important conversation and lose no important detail *International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from *Affordable call rates - so your customer service solution doesn’t hurt your wallet *Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you If you’d like to try out Channels, there was no better time to do so, as there’s a 7-day free trial. No credit card required, no limitations!

Average Rating: 4.6/5.0

Total Reviews: 13

Cirrus Contact Center

Cirrus is an award-winning omni-channel cloud Contact Centre Solutions (CCaaS) provider, using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around the Contact Centre environment provide a recipe for business transformational success. Cirrus solutions combine best-in-class Voice, Email, Messaging and Social Media functionality in a single, easy-to-use platform. With a true cloud infrastructure, Cirrus operates on a real-time basis with unlimited scalability and the highest level of resilience and security. Our Success Management programme ties all of the CCaaS technology stack together as a full CX (Customer Experience) consultancy service. Acting as an extension of your Operations team, we’ll help translate the end-to-end reporting from the service into actionable strategies and process changes. Cirrus has built up a reputation for its deep contact centre expertise, winning multiple industry awards. Our clients include NHS, Greater London Authority, Lambeth, Premier Credit, Cats Protection, Clarks, CAA, InsureTheBox and Buckingham Palace. Deployments typically range from 25 – 1000 users. Customers benefit from the ability to unify resources across separate geographic locations (including homeworkers), leverage omni-channel capability and move to a Single View of the Customer to name a few benefits.

Class 5 Softswitch

Alaris inVoice is a billing and provisioning software provides customer with rate plans creation, customer information management, routing system, and analytics.

Average Rating: 5.0/5.0

Total Reviews: 1

ClearTouch Operator

ClearTouch is a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies in India. A subsidiary of TCN, Inc., a global contact center technology provider, ClearTouch introduced the first cloud-based contact center platform in India in 2016. ClearTouch combines a deep understanding of the needs of call centers with a unique approach to pricing -- no contracts, monthly minimums or maintenance fees -- that supports rapid scaling and instant flexibility to changing business needs. ClearTouch’s contact center platform features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility.Trusted by companies of all sizes in the healthcare, insurance, financial services, banking and BPO industries.

Average Rating: 4.5/5.0

Total Reviews: 9

Cloudli TalkNText

Cloudli Communications delivers feature-rich communications solutions to businesses of all types and sizes, with a track record that spans decades. Cloudli's solutions include TalkNText, a unified voice and Business Texting app designed for micro-SMBs and franchises; Cloudli Connect, a work-from-anywhere unified communications solution with innovative features and flexible service-based pricing; VoIP connectivity solutions optimized for businesses of any size; and highly reliable, highly secure IP fax solutions that leverage new and proprietary technologies without disrupting trusted and established workflows. Serving over 7,000 customers in the United States and Canada, Cloudli helps businesses across North America better communicate with their customers – how, where and when they want – without compromising security, reliability and efficiency.

CloudPhony

Welcome to Cloudphony

CloudShope

COLLABOS PHONE

comdesk

comdesk: Your Partner for Modern Business Telephony comdesk is a German company for cloud-based business communication, headquartered in Kölln-Reisiek. comdesk was founded in 2008 with the goal of supporting companies with high-performance, reliable voice communication. comdesk offers comprehensive solutions for cloud telephony, tailored to the requirements of companies of different sizes. At the core is the cloud PBX as the central foundation of modern business communication. The advanced contact center software from comdesk includes an integrated cloud ACD for the efficient control of service and sales teams. As an innovative provider, comdesk offers specialized VoiceAgent solutions that enable automated customer service. comdesk also operates as a reliable VoIP provider, guaranteeing professional, location-independent voice communication. This results in holistic business communication solutions that support companies in their digital transformation. In addition, comdesk runs a partner program that includes system partners and AI partners in order to foster a broad ecosystem. What Sets comdesk Apart? comdesk stands out for its scalable and easy-to-use platform. The architecture of comdesk is flexible and modular, which enables a high degree of adaptability. Thanks to the API-first approach, the comdesk solution can be integrated into CRM, ERP and other enterprise systems. The service of comdesk provides system availability and reliable reachability of 99%, as well as excellent voice quality in cloud-based telephony. As a company operated entirely in Germany, comdesk guarantees GDPR compliance. The technical support of comdesk provides competent help, responds quickly and focuses on solutions. With its VoiceAgent technology, comdesk uses generative AI to relieve teams and create more time for in-depth consultations with clients.

CommPeak Dialer

CommPeak Dialer is a cloud-based auto dialer solution designed for call centers and sales teams. It offers predictive, progressive, and preview dialing modes to maximize agent productivity, reduce idle time, and improve call connect rates. Built on CommPeak's VoIP infrastructure, it integrates with CRMs and provides real-time analytics and reporting.